12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from BMW of Dallas

I do recommend this dealership for service. My past experiences (primarily with Jesse Salinas) have been great. Jesse along with John Coons have both helped me in the past and have an extremely good handle on the BMW brand and the vehicles in the fleet. Having intricate knowledge of the details of my specific model of car (and I imagine all the others too) and being able to navigate the landscape of the world of BMW service is a great asset and I appreciate them both. Where I think the BMW of Dallas Service Team is hindered, however, is when dealing with BMW corporate in being able to completely resolve customer challenges. In my case, I've complained about the iDrive system in my 5 Series. Although functional the majority of the time, there are occasions where the iDrive system freezes, reboots unexpectedly, and disconnects the bluetooth function which causes either my active call to be transferred to my handset or for any audio I'm playing to completely stop. There have been other occasions where my device (iPhone) would not connect to the iDrive system whether using CarPlay or the native iDrive system. These experiences are (increasingly) random and annoying (to a technically proficient person who generally is not sensitive to these technology issues because they will happen from time to time). My sensitivity has increased because it seems like the frequency of these experiences has increased. Where I believe the BMW of Dallas Service Team is hindered is in their inability to authorize and process a complete replacement of my particular system due to BMW Corporate rules that require a ton of paperwork and troubleshooting (with a BMW Genuis including the ability to reproduce a random event) to be done in order to "validate" the customer complaint. I feel this is a gross disservice to the customer (at least in my case and I would argue for others too) because I'm not making these things up. Each time it has happened, I've simply made a mental note and said that I'll just "deal with it" until my service interval at which time I'll bring it up to the Service Advisor. What I would appreciate in my particular case here is the leverage of the BMW Service Department Leadership in cooperation with BMW Corporate to authorize the complete replacement of my system preferably before my warranty expires at 50,000 miles (which I'm about 500 miles from).

Anthony Richardson Dec 29, 2020

Some times bad things happen to good people, and they happened to my ex-wife's Honda Fit, never good in any regard,when your son totals the car, but We were in good hands with Allstate. But there were other good hands holding us up, we turn to consumer guide, then dug deeper into research into timing chains, braking systems and what companies has the most recall history and what not's and if's N if not. And this landed on the 2010 Lexus RX 350. So we look into the car leasing company, cause they have a maintenance crew service their vehicles, and Joe Blow doesn't. Now; I grew up N. Dallas and in my day that was/ is Caddy country, and Caddy's owners or their caddies, service their lux vehicles at Lemmon Avenue locations, also GMC is kicking around that ball field and the homer are coming in as far as I can remember, but I am a truck guy. Back to us, and this hero type guy, think His alias is Randy Brown and His side-kick Jake Parham, so if your car get total, or whatever , ' your Bat light is burned out, you can call (214) 353-2854 & yes that's a direct line ( hope I didn't step on Superman's Cape) My Ex-Wife is a Pre-Own Gal and isn't spitting into the wind, Randy is a tall husky guy that did not sell Her the consumer guild RX 3.5 Lexus, cause the interior wasn't UP, UP, & AWAY, spit ball avoid. Next the on the line up out of the pre detail shop, had farm road dust, nothing grinds your cylinder ring and cam shafts like farm road dust, it was the RX 3.25 engine and the timing belt had been change out @ 60k, but it's a 2k plus job, He block all thousand so spit into the wind, side stepping the cape and hit the home run at Sewell Lemon Avenue Ball Park., where Caddies are still King! And out of the sunset rolls a 2009 RX 350 Lexus 83k, Light gray interior, wood accents, had 9 lux features beyond standard equipment. Sounds to good to be true, cause it is, gets better, two owners, all services and transactions preformed by the guys that own the ball field of dealerships,and hire super heroes w/ sidekicks to run their concession stands, maintenance crews, public relations team, then the home team, and the visit team. Sewell take care of everybody, there in Grapevine too. What ever make model, pre own, pre certified, fresh off the assembly line, back ordered, I heard of a a donkey once, but that could be a Urban Legion, like the lady of the lake. So if your light bulb still works ( unlike the bat lit) and your wondering why the are taking over the whole area and then some. Dud; find out, they have a website. Or call my guy @ 214-353-2854 Randy Brown / Jake Parham And quit trying to fix that Bat Lite, Hear He doing something heavy lifting @ Sewell Cadillac, Lexus, Buick, GMC ON LEMON AVENUE Fax line 214-353-2810 Toll free 800-352-8108 Direct line 214-353-2085

Timothy Roberts Oct 8, 2020

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

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