First and foremost I was sold 2012 BMW 650I coupe which was a bad car by this dealership. I have had the car almost 2 years and it has been in the service department every 2-3 month. The service department appears incompetent and unable to fix my car without something else going wrong or the same issues arousing again within 2-3 months. When I purchased this car the next day it had an issue and was in service for almost 3 weeks. That should have been my red flag. After that the car has been in the service center for one thing or another. The car was in service in February for the 3rd or 4th time for the Coolant Low Level light coming on. According to service the work done at that time was very extensive that required pulling the motor and some extensive motor issues. They assured me this was the ongoing issue and would be fixed this time. This job cost $15000 of which the extended warranty covered except a small portion that I was out of pocket with. I got in my car this morning and what comes on??? Yes, the coolant low level light!!! I was furious!!!! This contract was flaky all the way around. The warranty that thought I had was never registered and that was not discovered until 6 months ago. I went to a Mercedes Dealership and had the car appraised for trading and was told that the car was involved in a serious front and rear end accident in which I was never told about. Upon purchasing the car I was offered a protection plan for Run Flat tires. I was told that all BMW car came with these tires and I could not switch them out. I did not go with the plan and good thing I didn't, because after getting a nail in my tire and going to Firestone to purchase a "Run Flat" replacement tire was I told that I didn't even have Run Flats , but Nitto low profile tires. I am convinced that because I was a woman purchasing a car this dealership saw a person to take advantage of. This is my second BMW with the first one being purchased from BMW Katy and I never had these issues from that dealer or any other dealership I have worked with. I would not recommend anyone to this dealership to buy a car and definitely not to have a car serviced.

Brought my car in to bmw for recalls service advisor asked me to make over $6,000 in repairs declined bc the bulk of that was work I can do my self picked up the car had grease of the door panel car was not washed clock was set in military time and the stuff that should have been looked at was not even looked at never going there again

Brought car in for air bag recall. Scheduling was easy, customer service was great and job was done quickly.

i had a marginal experience in getting my service done with you all. there doesn't seem to be much effort to overly extend for a good experience. The team didn't seem enthused to do so. there seems to be a price tag for every little thing. i had a few error messages recently show and then disappear on my x5. i asked to see if you all could run a diagnostic on the computer to check for any error codes, and i understand the charge was $200+ or so. i called the person that i have had service my car in the past and they were more than willing to run the check without any gripes or issues. it wasn't bad though. coffee and pastries don't really move the needle for me. the complimentary car wash was nice, but the people seemed to be more go through the motion rather than out of the way to be helpful. i know there is construction but the waiting and work area on the mini copper side was a pack of sardines. uncomfortable for anyone waiting in that building.

I've given this dealership multiple chances thinking each time that maybe I just had bad luck but I have to finally admit that I just need to drive further and go elsewhere. Sales- tried twice to buy a car from this dealer. First time, was totally ignored on the sales floor for 20 minutes and it appeared the reps were passing us off from one to the other because no one wanted to be the one to help us. I think we didn't 'look' like the other customers and they didn't think we were serious about buying. After finally getting a rep, they did not have the specs I wanted on the new vehicle. Made no effort to try to get me what I wanted, kept pushing vehicles they had from inventory. Ended up doing a lease with another dealership. 3 yrs later I tried to get someone to sell me a CPO vehicle. The rep was not interested, kept pushing new inventory. Was very condescending and suggested I didn't understand the value of BMW. (I've owned BMWs for over 15 years.) Ended up buying from another dealer. Service - DO NOT TAKE YOUR CAR HERE. They push unnecessary upsells and do not perform the service that you ask for if they are too busy or maybe they are just crooks cutting costs. I stopped taking my car here after I took it in early for an oil change because I was going to be driving over 2k miles on a trip and wanted that done before I left. After my trip I took it to a different dealer for another issue and they informed me it was overdue for the oil change - because it was never changed even though it clearly states on my paperwork I asked for it! Sure enough though when I read through it never actually states the service was performed. So what did I sit there for 2 hours waiting for them to do??? And how badly would my engine have been damaged if I went another 10k miles thinking I had fresh oil? Also, they constantly tried to upsell unnecessary fixes like telling me I needed my tires rotated - I guess most people don't know you can't rotate tires when they are different sizes. Or telling me I needed an alignment because I hadn't gotten one in a while and it was 'affecting tire wear' but I had just gotten an alignment done with the brand new tires I put on just a week earlier. Oh and they actually told me I don't need the 30k service done because 'they do all that at every oil change'. No. You don't. You apparently don't even change the oil at every oil change. Never ever go here. They are way too busy to treat you right and clearly motivated only by quotas, not to take care of their customers.

This was by far the worst experience I have experienced at a BMW dealership. I took my car in to have the maps installed and no one seem to be knowledgeable with the install of maps. It took about 3+ hours just for them to tell me it will cost $350 to install the maps along with with them checking out the car and finding I had a nail in my tire and need new brakes along with washing my car. I was so furious because I already knew the other things that was going with my car because my car communicate when my car need servicing so for them to do all the extra was uncalled for, 3 hrs later!!

just bought a 2017 Mercedes E300 without asking for single dollar discount on asking price....they take forever to get spare key done, car was almost due for service but not taken care of, salesman are pushy, etc....overall a terrible place to buy a car

just bought a 2017 Mercedes E300 without asking for single dollar discount on asking price....they take forever to get spare key done, car was almost due for service but not taken care of, salesman are pushy, etc....overall a terrible place to buy a car

Waiting area was a night mare. Loud country music blaring over an awful sound system together with loud television sound. No way to escape.

Horrible Customer Service It has been close to 3 months since my purchase, they did not issue a refund that I was promised. They couldn't even fill the paperwork correctly for my title. I have called them multiple times and realized no one cares to answer. People at BMW Dallas should understand that dressing up like a professional doesn't mean much until you act like one.

80,000 dollar car, wife had a tire issue and was stranded at discount tire, reached out to BMW of Dallas (the dealership we purchased the car from) for assistance with the hard to find tire - on hold three times, multiple messages left, no response, complete waaste of time which is sincerely appreciated - messages were left over a week ago - no call yet. Contacted Classic BMW Plano, Pat Arnold, who promptly found the tire, arranged towing, provided an M Class loaner, and addressed a recall matter in addition to the tire problem - BMW of Dallas should be mortified at their terrible service - a stranded customer should be their top priority, all she was seaking was assistance with finding a tire - as said above we are still waiting for a return call a week later. Fifth BMW we’ve owned and rest assured we will NEVER deal with BMW of Dallas again on any purchase or service. Classic BMW absolutely smoked BMW of Dallas in all respects.

I came in with an appointment for a simple oil change and it took nearly 5 hours because they "accidentally reset my iDrive computer" and had to reprogram. This took several hours. I was not notified this was going on until I approached my service adviser and asked for an updated. Very disappointed. On my previous visit to the same dealership (BMW Dallas on Lemmon), I had to bring my vehicle back in because they forgot to reset my service light.

Gary Aggas is an awesome salesman, he took the time to explain my car options, when I went to pick up the car he made sure it was clean, he took the time to go over everything in the car. Gary is friendly and takes his job serious. One thing I’ve never liked in a salesman is when they’re pushy, Gary wasn’t pushy and made the entire experience comfortable. I would recommend anyone to go to this dealer just because of Gary.

I will never bring my car back to this place to be serviced. At no point in the 6 hours they had my vehicle did they run any type of engine diagnostic on the car through the OBD II port. They only looked at a charge pipe and said it was leaking. Wanted $1041 to replace something that is a $136 part. 2 hours later using floor jacks I was able to remove the pipe and see that it was just covered in oil because the vacuum pump was leaky not the charge pipe. Wanted to replace the 2 injectors for $3500 (injectors are $480 each) even after I supplied the paperwork that the injectors coding are already new and there is something else causing the issue. Was even asked to when I last changed my spark plugs..... ON A DIESEL 335D!!!!! Absolutely terrible diagnostics, have no clue what they are diagnosing, and way overpriced in labor

I had an amazing experience from start to finish! Tarah and Oscar were amazing and I’m so glad that they walked me through every step! Oscar was able to answer every question for me and to think I started the process through a chat on their website, they made this process very easy!!

For Oscar to be young and just starting out, he was TOP NOTCH through this process for me! I’ve always wanted a BMW and never thought I could afford it. I was scared making such a big purchase as a single woman and he along with Tarah were exceptional through this process. I drove 3 hours to pick up my car and it was smooth sailing!!

If you are every attempting to purchase a used vehicle over the phone, they won't let you if it's something people want. They make you come into the dealership, otherwise they won't sell you the vehicle

Unfortunately not a fan anymore. I bought a Mini Cooper from CarMax years ago. It was still under factory warranty and I was having some issues that CarMax couldn't fix so I took it to Mini of Dallas. They did a great job! Fixed the problem, gave me a loaner, vacuumed, topped off the fluids, let me know what my next service would be, just great. So, When it was time for a new car, I went directly to Mini of Dallas. My salesperson was great, however, the finance department couldn't figure out how to use State Farm Finance, so I personally had to run around town with a check to get the financing fixed (shouldn't be my job). Recently, after getting bounced around to 3 different service reps, I brought my car in for an oil change, back wiper fluid not spraying, state inspection, wiper blade replacement,vacuum, and free maintenance inspection. They said I needed a fluid flush ($300!) , but it was a former fleet car, so okay, fine. After waiting a week(!!!) to get my car back (totally not vaccumed), I picked it up and ON THE WAY HOME, I got an error that a bulb was out. I complained to the service manager and they drove to my location, traded cars, and took another couple days to replace the bulb. When the delivery driver gave me my car back it was raining, and he told me that one of the wiper blades had come off and he had to pull over and re attach it. REALLY?!! 2 days after the free inspection, which was supposed to include a brake inspection, my replace the brake pads notification came on. So, at least I'm glad that inspection was free, because apparently I got what I paid for. Did I take my car in for brake pad replacement? HECK NO! All the trust has died, I would be afraid to drive my car with brakes that they serviced if they can't even properly replace wiper blades.

Simple tire changed turned into a two day ordeal. When I tried calling my assigned representative they were unresponsive for the entire day, until at 5 pm they called to tell me it was not going to be ready.

The facilities are under remodeling but did not affect attentive employees and the service representative was excellent.

Loved the experienced I had with BMW of Dallas. Got a good deal with my 2018 MSport X1 and they gave me a fair trade in price with my old car with the professional help of Andrei and Piotr.

John with MINI was very friendly and helpful. We have had several minor problems with our MINI over the last 4 years but have always received great service. We are from out of town and the representatives are always very accommodating with finishing our vehicle within our schedule.

5Star as usual. Had to get back to OK for a reception an they stayed late 8 pm to finish the job

I live 5 mins from this dealership but prefer to go to other ones that are ~25mins away. That's how awful they are. I have had several bad experiences with this dealership it is mind boggling. They always refuse to get me a loaner. I have to go to work I can't wait to get my car fixed for hours. There are just numerous instances I can't fit all in here but I'll talk about the latest. I went to get a maintenance quote and fix an issue with vehicle which should be covered under warranty( I have extended warranty). They quoted me over $400 for some fluid change and $200 to diagnose my problem even if I have warranty. That didn't seem right to me so I went to another BMW dealership. I was quoted the maintenance for less than $200 and my issue was looked into without charging me for diagnosis. My advice is if you want to buy a BMW or get any sort of maintenance/service go to another dealership. I promise you won't regret this. They almost made me regret buying a BMW until I tried another dealership

I live 5 mins from this dealership but prefer to go to other ones that are ~25mins away. That's how awful they are. I have had several bad experiences with this dealership it is mind boggling. They always refuse to get me a loaner. I have to go to work I can't wait to get my car fixed for hours. There are just numerous instances I can't fit all in here but I'll talk about the latest. I went to get a maintenance quote and fix an issue with vehicle which should be covered under warranty( I have extended warranty). They quoted me over $400 for some fluid change and $200 to diagnose my problem even if I have warranty. That didn't seem right to me so I went to another BMW dealership. I was quoted the maintenance for less than $200 and my issue was looked into without charging me for diagnosis. My advice is if you want to buy a BMW or get any sort of maintenance/service go to another dealership. I promise you won't regret this. They almost made me regret buying a BMW until I tried another dealership

The customer service was great. However I went in for a routine service appointment and was there for almost 5 hours!!! And all they were doing was changing my oil and one tire.

I had a great experience. My service person was the best. I didn’t have an appointment but he was able to fit me in and get me out faster than I thought he could.

The customer service is the worse! They take forever just to attend you, I can not believe how terrible it is! Got my car from here and I hate bringing to get any type of service because the experience has been so bad! Really wish they would improve but after months it the exact same BS.

Overall the process went very smoothly. Minor frustration that it seems the vehicle was not inspected for repairs prior to the deal being done. I had an independent mechanic look at the vehicle and find 3 minor issues with it. AutoNation did take the vehicle back and fixed the issues very quickly. It just took extra time and driving as I do not live close to the facility. Outside of this headache, the process was excellent. I would just ask them on future sales to perform the due diligence on the vehicle before handing it to the customer.

Great place, smooth transaction and good folks.

Worst Dealership Ever. It took them 4 trips for the maintenance to actually fix what I was paying for through insurance. Gave my car back with window not tinted, glass pieces still in car, and wires hanging out from rear view mirror. All of which were paid to be newly replaced. Upon my 3rd trip to get it fixed, the manager told me if I wasn't in before 8 am he couldn't guarantee me a loaner car, TO FIXC THEIR MISTAKES. Never again will I spend money at BMW

My car was to be professionally detailed. When it was brought to me the service associate opened the driver door and there was still trash in the door pocket. Completely FULL of trash. The cup holders had not been cleaned, the trunk had clearly not been opened and there were water spots all over the car. I paid 200.00 for a 20.00 car wash! UPDATE: As requested by BMW of Dallas management I did reach out to them and was promised that they were extremely sorry for the experience and they strived for excellent customer service. They wanted to "make this right" were the exact words they used. They offered to bring a car to my home, pick up my car and conduct a proper detail on the car and then return it to me. We agreed they would come to my house with a loaner car on April 18, pick up my car and return it the next day so I would not be inconvenienced in any way. They never showed up, I am still waiting! Seriously BMW of Dallas? What you need to do is put your entire company through a customer service program. Let me know, I am happy to help!

Terrible Service Dept. The Staff and is completely useless and extremely unprofessional. Their "service advisors" are extremely unknowledgeable and don't even understand basic mechanical concepts. If you are unfortunate enough to get Jaden as your advisor, Run! Find Service elsewhere - you've been warned.

Gary from Mini of Dallas has been my personal sales rep for more than 5 years. We purchase company cars and he has always respected my time and done right by me. The first experience was straight up - I told him I have 30 minutes, don't need test drive just good price and he did it! Last week I purchased another vehicle the X3 and he also did a fantastic job in both customer service and respected my time. I would recommend Gary to anyone who wants a honest experience and a excellent sales experience. He was a pleasure working with and I would say our company will continue working with Gary no matter where he goes to work because the car sells, it is the relationship I look for.

I was looking to lease a new BMW 5 Series from BMW of Dallas, but the experience there was terrible from start to finish. I have never dealt with so many crooks at one time. I highly don't recommend this dealership if you are looking to buy or lease a new BMW. Their sales staff, including sales managers, are the worst I have ever encountered. Plain and simple...they are unprofessional, disrespectful, and a bunch of liars. If you want to feel like a piece of crap pay a visit to this dealership. Just don't waste your time and money at BMW of Dallas

To begin with, Joe Burk was a total dick. I was arranged a loaner for my service. Which was for a malfunction airbag or recall noticed, whichever its called. Upon arriving I was called to his temp desk which was in a small cluttered desk by the front door. He said my service doesn't take longer than an hour, about 45 minutes minimum and doesn't now why I was assigned a loaner. He said "we can't give you a loaner because we are short in cars." Then after that he said, "can you stay until they service your car?" I already had plans throughout my day so of course I cannot stay, so I said "I have other plans. I can't stay. Plus I have my wife and baby in the car." Then he said "I can give you a car but we will need it back by today." As if that was going to happen. Then he said "okay we can give you a car but you need to return it early in the morning at 7 or 8 am. Any day after that you will be charge $55 per day." The dealership doesn't open until 8:30am. I felt like he didn't know or even cared if I had a life or a job! Just rude. Later on throughout the day, almost two hours later I received a call from BMW saying my car was done. So much for Joes "45 minutes." Monday came I had to ask my boss, the principal, if I can leave the school just to return my loaner and get my e92 back. I was granted the leave of absence for an hour while a Teacher Assistant covers for me. Once I received my car back everything was good until the day it rained a few days later. I knew my car didn't had washer fluid but I didn't care because I know BMW of Dallas does the "complimentary multi-point inspection" which includes filling up some of the liquids. I highly doubt they even did that to my car. It was just a lie. Overall, horrible service.

Great experience. Easy and straight forward process from sales to administration.

I'm not a fan of car shopping, especially when it comes to purchase time, but we had such a great experience at this dealership. I had inquired about a used car online and a salesman's by the name of Andre responded to me promptly after hours. The next day we agreed to come check out the car and he had it pulled up and ready for us to look at and test drive. From then on, everything went with a sense of ease. Not only was Andre great, but the sales manager and the finance team were great as well. Even though I didn't purchase a BMW or Mini, I was treated like a loyal and important customer. Definitely recommend this dealership.

Very professional, very nice

I purchased a used 320i series and the air conditioner was not working properly. I was assisted by Joe who was very kind and gracious. He explained the process and scheduled my shuttle ride (which was actually a nice BMW SUV) to work. Picked my car and everyone is extremely courteous, professional and kind. They made me feel extremely special. Thank you to team, Joe and the technician. Great luxury service.

This is my second experience with BMW of Dallas. My first experience was much better than this one. I took our car in last Tuesday and they didn’t even start any work on it until the following Monday. Our sales rep was nowhere to be found at times, and never seemed to call us back, especially when my husband left him several messages. Then when they finally started working on it, they told us we would be able to pick up around 4:00 pm. So when I show up to get my car, it’s not showing as complete, I get told the sales rep is somewhere working on our paperwork (which the sales rep is missing in action), I get asked did I even bring in a BMW. SERIOUSLY!!!!! Do you think I would go there if I didn’t? � Anyways......the only positive is that the service manager finally got it taken care of and he offered me a discount for having to sit there for an extra hour.

I moved to Dallas a month ago and my car lease was ending. I got anxious because I was used to dealing with Hendrick BMW in Northlake (Charlotte) and was still learning my way around the city. Well, I was pleasantly surprised by BMW of Dallas! Alejandro B. was very attentive, even after I cancelled our first appointment. Alejandro delivered way beyond my expectations. The whole process was seamless. I would highly recommend BMW of Dallas to anyone who is thinking of trying a better car experience!

They are working on the BMW service side so I had to go to the Mini to get it fixed. It’s nice but nothing like the BMW side

I drove to Dallas Texas to purchase a car that was on Carguru advertise for BMW of Dallas. I reschedule my whole day to do this and to find someone to go me to Dallas to drive my truck back. The day before I was to leave for Dallas I got a call from the dealership asking me if I was still planning on coming to Dallas for the Car that was advertised on Carguru. I said yes. When I got to BMW of Dallas I was told that the BMW that I was supposed to buy had too many problems and that they would not sell me the vehicle. So I end up buying another car from BMW of Dallas and after driving the car for a couple of weeks I tried to take the car back to have some work done on it and guess what they do not want to help or do any thing with the car. There is an old saying that once you buy the car from the dealer they are done with you when you buy from out of state. I have learn a lesson that BMW of Dallas taught me. BMW of Dallas never have to worry about me purchasing anything and I mean I will not buy a Bicycle for BMW of Dallas. Here is one thing that Every One need to know about any Auto Dealership. Dealership are in the business for selling cars and making as Much Money as possible. A person is better off buying a auto from an individual NEVER trade you used auto, because the dealership is not going to give you much for the vehicle, because they need to make the MONEY on your car not you. I have so many friends who HATE going to dealership to purchase or just to look at a vehicle and this is one of the reason why. So I give BMW of Dallas a TWO Star rating.

If you are form out of state do not purchase an vehicle or BMW from BMW of Dallas they are some of the Most Unprofessional in the dealership business. I do not like talking or saying things to hurt other business, but BMW of Dallas Really Need To Take A Look at their sales department personnel. I understand what Ms. Catherine Weir is saying in her post about BMW of Dallas, because I drove from out of State and the sale person who was supposed to meet me was not in at the time I arrived to the dealership. When I got their he was not there and the BMW that I came to purchase was not to be sold, because of the problems that the vehicle had. I am so Done with BMW of Dallas, I would not purchase a BICYCLE from BMW of Dallas for the way they treated me when I was at their dealership, all it is about is MONEY, MONEY and not the customer or customer service. My suggestion is Every Should Stay Away From This Dealership BMW of Dallas. Once they get your Money they don't want nothing with you unless you are giving them More of your Hard Earn Money.

This was my 5th BMW from BMW of Dallas and Joe Eckert. It always feels like my 1st. The whole process was enjoyable, knowledgeable and with a personal touch. There's a reason I keep going back.

I had the best experience ever this week from Andrew Solis!!! I have never had this kind of help!!! He mad me remember why I kept coming back to BMW! This is car number 5!¿¿¿¿¿¿¿¿

I’ve been really disappointed with my service experience every single time I’ve been to this BMW. My most recent appointment to replace a recall item in my vehicle. After waiting for about 30 min I was told that the wrong part had been ordered and they would reschedule me and send a vault for my vehicle, which was great ! 3 months later and still no call to reschedule and/or any valet appointments. After calling to reschedule myself my call was not answered by my representative but by the secretary. Very pleasantly and patiently she set up my valet appointment. Needless to say- here I am day of said appointment and it is 20 min past my appointment time without so much as a call. I rushed home from a meeting to make it on time and when I called BMW to Figure out was was going on they did not even have my appointment listed. After all of this they promptly sent a car over - nevertheless extremely disappointed with he whole process. Not feeling very secure with the level of organization at this establishment.

Easy and nice people!! Sean Sutton was my sales person and he was great

Really disappointed that Carrie M is no longer there. The service department will not be the same. She took care of all of my needs quickly and with no BS!!!

Easiest buying experience I’ve ever had. Jason Reed was great!

They were very prompt and helpful in getting me information on the used car I was looking at. The salesman was knowledgeable and honest- in needed different specs on the car.. but wouldn't hesitate to work with them again.

This review is specifically for the salesman named Jason. Save yourselves the hassle and headache and request any other sales person who has a basic understanding of customer service or is competent enough to see a sale through. My husband and I made a purchase from out of state- this guy was so disrespectful, aggressive and rude - we should have just looked elsewhere. Fast forward to us waiting for the plates- he waited a month to tell us the plates were at our local DMV. This was after multiple messages to him asking about them, since our temp ones were about to expire. On top of all of that- when we got to the DMV we found out they miscalculated the taxes we payed by $500. Definitely expected more and a better experience from these guys. The manager was helpful however based on our experience I would never recommend this particular dealership.

We had the dealership add a spoiler to our 2018 BMW 740i. The craftsmanship was so horrible that they had to redo it a second time. The second time was even worse. It made me feel like they ruined a brand new car. We asked the General Manager Tanya to call us, she never called. We left her a message and she did not call back. We called again and she answered and told us to call Autonation and rudely hung up on us. Probably the worst customer service I have ever experienced. Not the quality or service I would expect from BMW or any other brand for that matter. There is a huge problem at this dealership and clearly it starts from the General Manager down. I never thought I would have such a horrible experience buying a $95,000 car. I would not recommend this to anyone.

I would never recommend this dealership to anyone. They are so unprofessional how they do business! I went up there to purchase a used 2016 Lexus rx350 and I was there for about 6-7 hours trying to work a deal. Finally I was told I was approved for a loan and signed the contract and drove off with the vehicle. I added to my insurance, toll tag, etc. A week passes by I received a call saying that the deal didn’t close and they wanted a $7,000 down payment or else my payment was going to go up ridiculously high or i had to return the car immediately! And all they had to say was “I’m sorry but things happen!” On top of how everything was handled they were completely rude! I’m still so blown minded of how they lied to me and let me drive off with a $45,000 vehicle for a whole week!

I spent months looking for a particular car (color combinations, option packages, and most importantly - stick shift). When one came up for sale even without pictures, I contacted Auto Nation and Kevin in Sales immediately responded. I wanted a photograph of the inside of the car to prove that it was stick shift, and he delivered in minutes. He answered the rest of my questions and then took my deposit over the phone. I flew into DAL, gave them a certified check from my bank, and drove my new 400 HP beast 16 hours straight home, all in ventilated oyster nappa leather stitched opulence. Would strongly recommend AutoNation and BMW of Dallas.

I recently purchased a new 2018 BMW X3 from Nichole at BMW MINI of Dallas (part of the AutoNation family) & it is a fantastic vehicle and working with Nichole made it a great buying experience. This was strictly a 5-Star experience throughout the entire process & I recommend BMW MINI of Dallas and Nichole to all my friends.

John Barry is my service advisor and he is always very attentive with all my requests. I would never go anywhere else.

Thank you so much for everything!! Great services!!

I would have left a 5 star review, since my previous dealings with the service department have all been good. However, recently, I had an issue where the service technician put some scratches into the fender by either laying a dirty apron on it or scratching it some other way. The paint is black metallic so any little hairline scratch is very prominent on a sunny day. The customer service manager took care of me and had me bring the car back. The fender was buffed and the scratches were gone. I even told them to not wash the car, since I am very particular with my paint, as I have a ceramic coating on the car that was applied after a grueling 12 hour paint correction where all the scratches were removed. The ceramic coating keeps the car in showcar condition year round. I always handwash my car with the 2 bucket method, clean microfiber towels, the whole 9 yards. I also always inspect my paint before and after a dealer trip so I know exactly what kind of shape my paint is in (call me anal). This is where the 1 star rating comes in. Instead of washing the car, the manager decides that wiping the DIRTY car down with DRY rags would be a great idea. Great intentions, horrible move. This put hundreds of tiny scratches into the paint ALL OVER the car and has completely ruined the paint surface. Every single reputable detailer will tell you that even if the rag is clean, the dirt and grime sitting on the car will mar the paint. In fact, most detailers agree (and also a simple Google search) the best way to dry the car after you wash it is to use new or washed microfiber and physically touch it as little as possible, as even with a clean car you can scratch paint (especially dark colors)! I went back to service and they officially replied, "...spoken to everyone that has knowledge of these concerns, detail manager, person who applies Perma Plate protection and my managers, and they all stated that there is no possible way the scratches you [have] could have been caused here". I guess they don't have fundemental knowledge of material hardnesses. I'm severely disappointed in the way they treated me in this case, so if you care about your car's paint, do NOT take your car here!

Really bad service. They don’t care about their customers especially the service department they are the worst. The sales department and management are just lairs specially Tania Eubanks, Victor Jaime and Oscar Magana. I do not recommend this place, do not waste your time or money here.

Great service. A little chaotic with the construction going on and both Mini's and BMW's going through the same initial service line. The work was performed and everything clearly explained to me. My service advisor Jordon was very helpful. I've always used Mini of Dallas to service my 2007 Mini Cooper S and I've always been pleased with them.

Really bad service. They don’t care about their customers especially the service department they are the worst. The sales department and management are just lairs specially Tania Eubanks, Victor Jaime and Oscar Magana. I do not recommend this place, do not waste your time or money here.

Fantastic experience with Jesse Salinas, He provided knowledgeable insight and worked with me to ensure I got exactly what I wanted. I will be referring all friends to BMW Dallas going forward. 10/10 great experience!

This place has gone downhill the past couple years. Especially when they hired the current general manager. She came from a ford dealer in Houston and autonation expects she’ll do good at a bmw dealer in dallas. Wrong!! She makes the salesmen crowd the front door. That’s not how I want to be greeted at a bmw dealership. There’s should be one person directing people to a salesman. BMW of Dallas sales are wayyyy down all thanks to the gm. But bmw of dallas won’t fire the gm because they’re scared. Now let’s talk about service. I’m taking my new 550 in for a faulty instrument cluster. I was greeted by service guy and they said “oh you’re here to get the 36,000 mile service on your x5. ” no I have a brand new m550. Also my low tire light came on. So they checked the tires and found a screw in the tire. They said it was in my sidewall. Well the big fat liars bmw of dallas lied to me over the phone. The screw was in the tread. And bmw said they “can’t” fix it so they’d have to charge 400$ for a new tire. I said no so I took it to discount tire and they plugged it. BMW of dallas trying to rip me off. So my Car is in there for a few days and I’m wondering why haven’t they called me. Well, they’ve been calling my home number and not my cell. I gave them my cell number and told them to call me on my cell which they did not. And to top it all off, they emailed me asking how the service was for my x5. I will not be taking my car back to bmw of dallas for service. I will be going to sewell bmw where I know they’ll treat me good. Update: wow, just got back from Sewell bmw. It’s the nicest car dealership I’ve ever been to. They have warm cookies all day long, a barista, sodas, large waiting area for service while waiting for your car, a person who greets you at the front entrance (cough cough take notes bmw of dallas), and an entire second floor dedicated to m bmws only with the keys left in them to let you start them up. Sewell bmw is #1 in sales in the southwest region and #5 in all of USA. I bet bmw of dallas is dead last.😂 and to top it all off, Sewell bmw has more than enough parking spaces in the front for their customers! I will not be back to bmw of dallas until they fire the current general manager.

Joe was my service contact, he is always very helpful and kind. The two times I have had my car serviced though, they have not washed or vacuumed my car. When I picked my car up yesterday the front license plate was bent forward. Like half of it was pretending out at a 90 degree angle.... When I went to get in my car no one was there to greet me as I was getting in my car, so that I could inquire about why the plates were like that, and if I had any other concerns. I changed my appointment a few days prior to coming in and the receptionist must not have changed it in the system, because when I showed up they thought that I was coming in a different day. They were able to accommodate me though. Just not the quality of service I would expect from BMW

Cars been in for over a week and I've been told waiting for a tire. Called multiple times yesterday to get some details and been told someone would call me back. Still waiting...Guess you have to show up to have someone talk to you.

Great, I came in and they took care of me and all of my concerns.

Great over all experience. Facility is under construction for re-model and they able to accommodate everyone well.

My service appointment was easy to setup online! My service advisor was friendly and efficient! Work was done in a timely manner!

Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not waste your time

Nice car to have. And it looks good. It's very good on gas, lots of room in the back to haul bags.

Scheduled appointment at 6 pm. Went to showroom at 6:05. Service advisor Jason told too late to come over there. Come on guys you have to make sure before scheduling.

We have purchased two vehicles from BMW of Dallas in the last 6 months. They did a great job, from start to finish. Made the process painless!

I received 5 star class service at BMW of Dallas. My car was recalled. After I took it down there everybody was professional and I was on my way with a loaner car within 10 minutes. They also cleared the alarms on my dash as an added bonus. Certainly want to give a heartful thanks guys. You were awesome !!!

Very professional and responsive service experience with highly personable and knowledgeable service advisors.

I was traveling in from Houston when I had an engine issue. They got me in, repaired and out within 8 hour period. Everyone was extremely helpful, informative and expedient in the process. I could not have ask for a better experience !!!!

I would like to start by saying this exact same feedback is the one I´m delivering to BMW North America. My experience as a new customer divides in two: THE CAR: Is everything I ever dream of, is beautiful and an absolute pleasure to drive; Not to mention it was literally built for me. THE BUYING EXPERIENCE: This was a mixed experience with a sad ending. • At first, we started on the right foot as I was told there was no stock at Dallas but there was or will be soon in other AutoNation dealerships located on other states and they can bring it to Dallas and sell it to me here. Based on that I made a $ 1.000 deposit even though I had the full amount pre-approved by one of the banks I work with. • After a couple days it turned out the other AutoNation dealerships not cooperated as they wanted to sell the car themselves instead of shipping it over to Dallas, at this point I engaged two dealerships Feng Zhu of AutoNation Las Vegas and Andrew Wood of AutoNation Encinitas, both of them would ship the car over to Irving, TX where I live but in the end I decided to honor the agreement I made with Alejandro Bastida and wait for the car. • Alejandro kept me informed through all the process which I really appreciated and made a great experience. • When picking up the vehicle the price was higher than 3 months ago but upon showing the quote I was given the price was honored. What I didn´t like is they tinted the car windows without asking and the tried to charge me $400 but in the end they didn’t, is not about the money but I didn´t ask for that so I felt they took a liberty they should have not. • When I requested some appreciation gift like the floor mats they said OK and made me sign for it but in the end I didn´t get them, then when I ask if they will give me the full set, they reply just the pair for the front and not the ones in the back, really? The ones in the front are around $ 129 and the ones in the back are $97, that much you appreciate a loyal customer, then I refuse to get the ones in the front. • Last but not least, they offer a better rate that my bank already gave me, so I signed all the papers just to get them run my credit against several institutions (which I explicitly said I didn´t authorize, I just wanted to run again BMW financial) and only to turn me down in the end, so I had to end up using my pre-approved credit. Upon seeing the hits on my credit score on Feb 20th I reached out to Ezekiel Torres so he can provide and explanation and as you read this I still had no answer from Mr. Torres. Long story short, my experience was so bad, that I don´t even want to step on BMW of Dallas anymore and I will request the license plate to be mailed at me once it arrives.

great experience. awesome people. no haggles. buying process was smooth, they have vast inventory and the prices are much cheaper. I recommend BMW of dallas to everyone

The buying process was excellent from start to finish, the sales associate was knowledgeable and professional, along with being very caring. The car had a few nicks, and the dealership agreed to fix them, without any hesitation. The 2015 535i was exactly the car I was looking for at the right price and with a promotional interest rate of 1.49% from BMW Financial made it a bonus.

My Clubman is still perfect after 130k miles, and driving it is still a blast. It’s only ever needed routine maintenance, for which I go to Mini of Dallas. My experience there has always been lovely, and I’m a happy customer.

My experience at Mini of Dallas has always been wonderful. My Clubman is a pleasure to drive every single day, and bringing it in for routine maintenance is always lovely and completely hassle-free.

I really like my service guy, Jason, but little else. I'll have to take my X3 back for the fourth time for a moonroof rattle. Seriously!

my service advisor, jessie was very professional and took the time to hear all of my concerns and was able to provide answers to all my questions..

I bought a car at BMW of Dallas last week and I will never be back. My salesman, Chris, was nice enough while showing me different cars and working with me on a fair price but was not in town on the Saturday I had arranged to sign papers and purchase the car. He said he would follow up with the following Thursday when he returned from his vacation. I never heard from him. That Friday I had an issue with my tire and ended up back at the dealership Saturday morning to have my tire looked at. I had called Chris Friday night about my tire and he called me back while I was in the waiting room at the dealership Saturday morning. I told him I was sitting in the dealership waiting on my tire to be looked at. Afterwards I saw him across the way standing around taking to colleagues. I was in the waiting room for another hour and a half. He did not come to speak to me, to thank me for my business or ask how the car was. I thought BMW of Dallas was different and cared about their customers but I was wrong. Overall it was a very disappointing experience.

Excellent sales rep. Staff was very professional and customer focus. Did not felt pressured to make a decision. Top rated service.

I am reposting my review because they have deleted it. This place has illegally changed my tires on me 3 times. The service dept doesn’t know how to do their jobs. They have switched tires to someone else’s tires and rims. They have blamed me and said i must not know what kind of tires i have. Now recently they have done it again. Switched my tire on me and gave me someone else’s tires. I’m sick of this place. They have no idea how to do their jobs.

Matt was excellent - customer service from him and his manager went beyond my expectations. I left with my dream car! They follow up to ensure it was everything I wanted. Best buying experience!

Worst experience ever on this dealership, after several bad experiences with this place i took the car for a free checkup. After the check up my car radio started rebooting while driving, not started in the morning for about 3 to 5 minutes. I took the car back and the service advisory started fighting everything I was saying about the radio issues, with a very condescending tone. At the end after pretty much been told that i was a liar, they decided to check the car. I was called that the car unit was faulty and that they were going to change the unit and charge the extended warranty. I picked up the car and the radio started to do the same thing again, call and left several messages to the service adviser and never got a response back. After I return from a business travel, the radio pretty much was rebooting for about 10 minutes of driving. I called another BMW dealership and ask if i could take the car their instead of this BMW store. The other BMW dealership take the car in check the unit and says that this unit was faulty too. I could not believe that a supposedly "Brand New" unit as i was told by the BMW Dallas - Lemmon Ave, service adviser was faulty as well with the same symptoms as the "REPLACED" unit. In my opinion and from other car enthusiast friend of mine, the radio was just reset and updated, instead of replaced by BMW Dallas in Lemmon ave. Is really sad to see that the brand is been tarnish by bad customer service and mediocre service. As i mention at the beginning of the posting this is not my first bad experience with this place. One of the past experience with this place includes, car was taking to fix water liking inside the conductor area. The car was return to me with the carpets socked in water. Like i mentioned before is been plenty of bad experiences on this dealership and would never recommend anyone to go there.

Where is my car? 2/12/18 - My right rear tire went flat driving to work. So I parked in a shopping center and took an Uber the rest of the way. When I got to work I contacted Classic BMW and was told that I was still under warranty and could have my car towed to them by BMW Roadside Assistance. (Contacts BMW Roadside Assistance) BMW Roadside Assistance said: "We will tow your vehicle to Classic BMW" BMW Roadside Assistance did: Towed the vehicle to BMW of Dallas Get a call from a guy at BMW of Dallas (from his cell phone, and unprofessional): "Have you been here before?" "We can't get you a loaner here, you probably need to take it to Classic BMW." "Call Roadside to get your car taken to the right place." Contacted (twice) by BMW Case Management (Yes, I laughed too) "Is everything going okay." I explained the situation to the first person. Then let the second caller know that I had just explained what had happened less than an hour earlier to a different case manager. Call BMW Case Management 5:41 & 5:42 (no answer) to get the ride home they promised on the second call. Coworker drives me home. 2/13/18 - Call Classic BMW of Plano. "My car is supposed to be there, and I have no idea if it actually made it or what's going on." Classic BMW of Plano: (searches computer) "Nope, your car is not here. I would call BMW of Dallas." So, I explain the situation to the associate. "Ohhhhh, I am going to have to look into that… Can I place you on hold?" Wait on hold… Wait on hold… Have to get back to work, hang up. Where is my car?

vehicle was dropped on a Tuesday. I called on Friday to inquire about vehicle , finally was given update. vehicle was in shop 9 days. I was told to go cashier pay and get my vehicle . no one met me to give update or just to get a greeting. there were extra miles on my vehicle gas was used and was not replaced. I was threaten when i picked up loaner to make sure it had same amount of gas when it was returned. I did not realized there was a scratch on loaner till it was brought to my attention. probably does not cost $450 dollars to get fixed. I have no choice but to get loaner fixed.

Very friendly team at BMW Dallas. No sales pressure and they worked hard to meet what I was asking.

I had a great buying experience working with Eric Dotson and Ronald Drayovitch. I was able to initiate the inquiry online/over the phone as I prefer, but as I would typically only go into the dealership to sign papers, Eric talked me into coming in, where I discovered the 330 model I was interested in, was actually not a good fit for me, however, walking through the inventory garage, I saw my perfect match. I feel I received a very good price, and an excellent rate, and left with in my new 430i GC having taken only a couple of hours away from work. Thanks guys!

I was in here yesterday and dealt with Tim Bennett a service guy, I have never called and made a complaint on anyone but Mr. Bennet is the worst person that I’ve ever dealt with in customer service. Even after explaining that I was Afghan vet and had anxiety issues, this guy was still totally rude and seemed as though he did not give a shit about the safety concerns from the recall. I would never ever ever ever deal with BMW of Dallas again. I was also told by BMW of North America that the proper protocall was to get a rental or loaner due to the safety recall,but upon arrival I was treated as though it was nothing and I should just drive until I was either in an accident or worse I suppose....,the thought of driving around in a vehicle that may or may not explode is too much like being in Afghan... but I guess Tim Bennett over at BMW Dallas doesn’t care about vets riding around in something that reminds them of an IED....I’m totally disappointed in BMW Dallas.....

Went fine. Nice folks. Thanks for your good work.

I worked through D&M Leasing to purchase by BMW X5 xDrive 35i. Once I got to BMW Dallas to pick up my car and sign the paperwork, Joe E was amazing. He was friendly and professional. He is NOT the typical salesman which is what you expect from a high end dealership. I would absolutely recommend going to BMW of Dallas to purchase your next BMW. The entire process from beginning to end lasted less than 2 days. Wonderful service!!!

Carrie is a great caring service advisor. I highly recommend her

Still waiting on update of software from bmw. Unknown when that is going to be done at least my understanding. So hard to give feedback because car has yet to be officially fixed and remain fixed Been going on since first week of car ownership.

I love the way the members greet you as you drive in for your appointment and up-date you through the whole process. The service was fast and very efficient.

The service division is scandalous and careless. I dropped off my 3 series for a new tire. I received my car back with a missing valve stem cap and a cracked windshield. The cracked windshield is blamed on me without acknowledgement to the time lapse between the drop off time/location and their intake picture location and time stamp. They did wipe down the car and called it a car wash, so I guess that makes everything OK. Thanks BMW Dallas Service!

Automation corporation store. They have the location, but not much more. Move up to Sewell BMW. A world of difference.

Here I am, getting this survey and I STILL have not gotten my car back NOR have I heard from the dealership since Jan 10. I tried to contact the Service department manager by email and phone call several days ago and NEVER got a return message. The car has been there over a month and no one is telling me anything. I haven't had time to take off work and drive across town to get my car. Unbelievably bad service.

Sales personal very helpful and nice to work with.

I LOVE my new 2018 BMW from BMW of Dallas! Excellent trade in value given for my 2016 BMW and low “Trucar” sales price for the 2018 ... AND, with 000’s in BMW manufacturer incentives PLUS, a $2,000 rebate from my insurance company, USAA ... how could I not BUY RIGHT NOW? If you’re looking for a new BMW, I suggest that you ask for Chris Jurgens!

No impressed especially with service after the sale and there is the fact that my certified vehicle has left me stranded 4 times and I have to find time to carry if back to them...if it cranks.

Trust me. DO NOT WASTE YOUR TIME HERE. I sent my BMW 328i in for repair for a flat tire. It has been a full month for them trying to find replacement parts. I swear to you I have never had to wait this long for any car repair and it has just gotten out of hand at this point. Please fix your service and reliability ASAP. Thank you.

Great customer care!!! They take care of you while taking care of your car.

This week on Friday I called to get an appointment for service and work on my new z4. I was promised by the service manager that he could get me in Monday or Tuesday that he had to check for a loaner and that he would call me back. It is now Sunday and I have not heard back from him or an associate. This is not the first time I have experienced slow, poor or bad service from this Dallas site. I have purchased previous vehicles from them and had excellent gold treatment. But not this purchase it’s been a year since I bought my very expensive coupe and am very disappointed by the lack of care and concern that I’ve been shown. I will be taking my car out of the way to the Arlington BMW location from now on. I probably will never purchase another BMW

Very good service department! I scheduled my appointment late one evening and my car was ready the next day.

Jeff and Andrew were professional and personable to do business with at Mini of Dallas. They handled our special order and our requests including a loaner car for a few days while ours was being produced and shipped. We got the car in less time, about 6-7 weeks than we were told and anticipated. I’ve purchased 3 new cars from AutoNation and have had no problems with any of them. This is our third BMW Mini. Fourth counting a 1971 Classic.

Although it took 4 mos to get the air bag replacement, the appt was a breeze. In and out in 20 min, car ready 2hrs later. This should be the norm but sadly isn't. Dealers make way more $$ in service than sales and everyone is incentivized, not a good situation. I have never used any dealer services for anything but warranty.

We had 2 warning lights on the Mini and wanted the issues resolved. Meaning of each was clearly explained, something you could not get from the owners manual. Repairs were done in a short time and because of extended service contract there was no charge.

I?ve been a customer of BMW of Dallas for over 9 years now & although there are other dealerships, my husband and I always go back due to their outstanding customer service and personable employees.

Every experience at a BMW dealership has been pretty awful. This last time, I brought my car for service/oil change/inspection. I was very upset with the way things were handled. One of the management staff stepped in and went above and beyond to make things right and make sure I would be back again. Thanks, Vince!

Horrible service. Terrible follow through and give your car back in worse shape than when you brought it in

6 hours for a diagnostic. High prices tell you things you don't need. Go to Accel BMW fair prices, free diagnostic OEM BMW parts

This is where I bought my BMW 6 years ago and it use to be an incredible experience with wonderful service after the sale. There has been a huge change since Auto Nation purchased this dealership and made it just average. Service advisors are unskilled and unsure of the vehicles they are discussing. (What you would expect at a Chevy or Ford dealership) After my last few awful service visits, I will be finding a new dealer for both purchase and service of my car. I'm sad.

My experience here hasn’t been the greatest. Finally writing a review after my third and final visit. My vehicle was at their shop for 3 months. My service advisor was absolutely terrible. The manager, Vicent had to step-in and made the process smoother. But they kept blaming my extended warranty and how it takes so long to get a hold of them to the point where I had to call the extended warranty myself. Extended warranty had everything ready, explained everything to me. When I call bmw back, they had some sort of excuse ready to tell me. After said and done finally got my vehicle back after 3 months. A month later, I had to bring it back again. The second advisor was more detailed oriented and would call me back right away and got my vehicle out in a timely manner. So I figured maybe it was the first time that was terrible. Reason for my one star, I brought my vehicle in for a third time. To replace the airbags and check a sound. The advisor that was assigned to me was terrible. He was extremely rude over the phone. To the point I had to raise my voice to get him to let me talk. Also trying to get me to pay more and telling me my car isn’t going to be ready for who knows when because it takes extended warranty 24-48 hrs to come to the shop. Tried to call Vincent, the manager but didn’t call me back. I’m sure because of the first visit, he didn’t want to help. Well, I ended up finding a shop who could do the work and called my extended warranty same day and got everything done 10x faster than BMW of Dallas. I will never understand why it was so difficult to do work with them. Esp, I am bringing the business to them whether I’m paying or extended warranty.

John Berry always goes above and beyond to make sure my experience is perfect. This last visit was no exception. He took care of all the details and service was completed in a very timely manner. So thankful to have found this dealership and such a friendly and responsible person to deal with, which trickles down to the entire crew!

The absolute worst BMW experience I have ever had. I came here because it was about 10 minutes away from my house--I usually go to BMW of Plano. My right front tire had been slowly losing air over the last 3 weeks or so, and within the last 2 days had been at 5psi [flat] when I would wake up to go to work..The other tires did fluctuate to lower psi due to colder weather as expected, but the right front tire kept going flat. I work nights, so after I got off around 730am my tire was flat again, so I brought my car in. I explained the situation to the advisor which I thought would be an easy “slow leak” or “nail in my tire” diagnosis. I had my car brought back to me and was told that there was nothing wrong with my tire. I again explained what happened over the last few weeks, and that it wasn’t possible for nothing to be wrong with the tire and asked if they could take a look at the tire again. They took it back again and brought it back up after about 10 minutes and told me that there wasn’t anything wrong with the tire--they did a thorough inspection of the tire and they didn’t find anything. They said it just may be “weather-related”. I’m dead tired at this point, and let them know if I woke up the next morning and found that my tire was flat again I would not be happy at all. Went to sleep and woke up, and SURPRISE! My perfectly fine tire was flat. :/ So I had to air up my tire to get to work, air it back up after I got off (because it went flat AGAIN while I was at work), and drive to BMW of Plano, because I didn’t want to waste a single iota of time going back to BMW of Dallas. Especially since because I didn’t have an appointment 24 hrs out, they wouldn’t give me a loaner car [which was also to my annoyance the previous day when they told me that]. Went to BMW of Plano, I thoroughly love the seamless service drive experience and customer service from their staff. I got checked in...told my advisor what was going on--he put me in a LOANER...and guess what, upon inspection of my “perfectly fine tire”--there was a BOLT stuck in the CENTER of it (HOW DO YOU MISS THAT?!?!).... Got my tire changed out and picked up my car late that evening.I went back to BMW of Dallas before I went to pick up my car to speak with the Service Manager, and when I walked in nobody greeted me--I was walking around to find an individual to ask if I could speak with the Service Manager….found this nice young man who walked me over to where he was and let me know he’d be with me in a few minutes...Sat and waited about 15 minutes..asked a service advisor I saw if the Service Manager was available….he walked over to his office and said he wasn’t in there, and then points to the service drive and says that “He’s the guy in the blue suit” and that he’s talking to someone, he’ll be back inside soon..and goes back into his office...[Okay??...thanks for that..] Waited another 10 minutes..walked back over to the nice young man who helped me in the first place and let him know nobody had came over to speak with me yet...he checks and sees that the Service Manager is with someone else. I had more errands to run and I left my contact information with him and I also left a voicemail for the Service Manager and have yet to be reached out to. So in a nutshell I would never be back here for service...I gave them 2 chances to fix my service issue and they failed. I don’t trust the competence of the Service at this location if you can send home someone who CLEARLY is explaining a slow leak/nail in tire issue and tell them nothing is wrong with their tire--thereby wasting my time (because I had to take more time to get this checked out AGAIN). This location seems to be lacking in basic customer service and follow through...I will gladly drive the extra 30 minutes to the BMW of Plano to have any service issues addressed...and I was thinking about using the equity program they have here...but judging by what I have encountered here a few days ago, and the sales reviews..I think I will pass.

Won't match parts prices of other BMW dealers. First time I've run into this in 15 years of buying OEM BMW parts.

Well i had

The entire process was a fiasco. During the buying process, the salesman and financing lady began to be very rude once we turned down the upselling, as we could see a clear shift in their moods. After buying a Certified Pre-Owned X3, I was told the detailing of the car would be done in Colorado where they would cover the cost, (as I needed to be out there the next day). They then proceeded to ignore my calls and emails for two months, hoping I would simply go away. Finally this got done several months later. On top of that, in order to register my car in Colorado, I needed the car title among other things, which was never given to me when I purchased the car. Instead, I have been trying for months to get them to send a new title in the mail, to which they always say "we're working on it." I still have not received my title. The customer service and sales teams seem more focused on selling as many cars as possible than living up to the name of BMW and providing high-end service. Felt like I bought my car from the typical used car salesman.

Worst Service Department!! Over promise and under deliver is their Mantra

Scheduling an appointment time is worthless here. I've done it multiple times and they can't deliver timely service. The waiting room and amenities are nice, but service is slow and be prepared to be proactive about the status. Example: 2 hours after appointment time and 2.5 hours after I arrived and still waiting on my car to just have a tire checked. 1 tire. Either has a hole or doesn't. 2 hours.

Leasing my car with Joe Yetzer was a great experience!

Leasing my car with Joe Yetzer was a great experience! Easiest car shopping experience ever.

I just left the dealership and I am pissed. I bought my car in September and i still have not received my tags. My paper tag has expired and the receptionist told me that I have to drive around with an expired tag, they cant issue me another paper tag nor can they give me any update on when I will receive my actual tag. I have called prior to today and spoke to several people on the phone who all seem unaware as to what they are doing there. Im wondering if the dealership will pay if my vehicle gets towed because where I live they will tow all vehicles that have expired tags. Also will you give me a loaner vehicle once.my car is towed. It shouldnt take 4 months to receive tags for.your car if so then make sure the paper tag doesnt expire by then.

Joe always has my best interest in mind. He makes the process fast, easy and honest.

Everyone at BMW Dallas is very nice. With that said, I had a very unfortunate experience. I turned in my car before my lease ended as a part of the pull ahead program. In this program, your final payments get waived. I also had some excess wear and use on the car that I was told would equal around $1,000. I recently was hounded by a debt collector because John Bosco did not turn my car in properly. Collections was looking for the remaining lease payments, around $1,800, and excess wear & use totaling $2,750. I had to enlist another BMW dealership to help me get this resolved. This other dealership even included John Bosco on the emails, and he did not respond. I learned from them the proper steps were not taken at BMW Dallas to work on my car before sending to a third party to get the estimate for the excess wear & use. I certainly take my responsibility for the portion I owe on this. Regardless, not only did they not take the proper steps in turning in my lease, I now owe more money on the excess wear & use because they did not take the steps at the dealership before sending the car off. Their carelessness has now cost me time & money, and I will no longer do business with them.

I can't praise these guys enough. When I had my air conditioning maintained in the summer, John gave me a printout of the things I would need to replace/fix in the future. Sure enough, four months later I started hearing some moaning and groaning from my front suspension (which was the first item on the list). I ran my car in got many of the maintenance items fixed. It took about a week, but Thanksgiving fell right in the middle so it probably took only 3-4 days. AND when I picked the car up, it was substantially less than I had figured! I have several friends who drive minis, and they had all told me to go to Mini of Dallas to have anything done (I had been using a different mechanic). They were RIGHT. I wish they had told me earlier.

Worst experience ever :( waste your time your money and your car. Unprofessional bad customer service and don’t take responsibility for their faults 👎

I bought a car 4 weeks ago “BMW 328i 2011 ” and it was working smooth and excellent without any problems at all, then I decided to do oil change at BMW Dallas dealership although the system say the oil change is not due but I just want to be on the save side. so last Saturday 18-Nov-2017 I brought the car to the BMW dealership and they checked my car and told me the cars doesn't need any service and the oil change is not due yet but I told them I prefer to do the oil change just to have rest of mind. so they did so and when I got my car back I have noticed that there was very low sound inside the motor but I thought it is just because the car is not warm yet and since there is no alarms or check engine alarm on it I didn't pay a lot of attentions and I parked my car and I didn't use it over the weekend since I used my other car. so on Monday when I was driving to the work at the morning the noise started to grow up more and more and the service engine light came up so I called the dealer and told them that I am bringing the car back to be checked since there was no problems at all before I do the oil change, so I brought the car back on Tuesday after work at 6 PM and the next day "Wednesday 22-Nov-2017" they told me that they found metals in the oil when they drain it out and the motor is totally failed and they told me it is not their responsibility although when they checked the car before they do the oil change they told me that there is nothing wrong with the car and the service is not due yet. So I told them what they are saying doesn't make any sense at all to me! how can totally functioning car that has been working fine for 4 weeks without and problem or alarm have motor failure after oil change!! Then they told me it’s not their problem and it’s their responsibility at all then I asked them to talk to the manager and he told me the same thing then I asked them to talk to the general manager “Tania Eubanks” and she told me that there is no way they have done anything wrong and the problem was pre-existing which is doesn't make any sense because if it was really there before I would get alarm before or at least they would notice the problem before they start the oil change. Note: I already told them that I already have 4 years extended warranty on the car so if there was anything wrong with the car I would use the warranty to fix it rather than claim that the problem happened after the oil change in their job there is no point at all to waste my time and money. I understand that maybe in your company policy the customer isn’t that important but I am really disappointed and don’t know what to say other than that I was expecting to get more respect and professional service from one of the biggest cars companies in the world like BMW but unfortunately they have just wasted my time and damaged my car without even acknowledging their fault  or saying sorry we will work out a way to fix it for you. Some time it is necessary to take a stand and take the full responsibility of your fault to get the respect of others “it’s not always about the money”.

worst service ever :( you go to do regular oil change and what you get is died engine :(

Left my ivory car interior smudged with black grease, and listed about $7700 in repairs that they said I needed, ie: serpentine belt falling off, 850$ for back brakes, rotors, and sensor wire...instead I ordered through a wholesale OEM online store and bought parts, hubby out them on in about 1 hr... belt kit, and brake kit both only 216$ total... then when replacing the belt, found NOTHING wrong with it, not loose, etc...this place will lie and try to make you replace parts needlessly...

This is the second consecutive year, we've had a problem with this dealership. Last year our customer service representative didn't know what a safety inspection was. This year the cashier initially refused to let my wife pay for and take the car because your file only has my name on it when the car actually is jointly owned.

With <90 days left on my extended warranty the brake light came on two different times and they said the brakes still had useable depth on the pads even though the car had a significant shimmy when braking. I complained to management to no avail. The brake light came on a 3rd time and I took it to Sewell who completed all repairs honoring the extended warranty. These guys have been horrible on repairs for the 6 years I've owned the vehicle.

This service appointment was a fiasco from start to finish. I set an appointment specifically based on getting a loaner car. I was a few minutes late arriving, but then had to wait over 20 minutes just to see the advisor. Jason worked quickly to get me to the loan car department, where I waited again just to be told that no loaners were available and I needed to be taken to Enterprise for a rental. Already late to an important meeting, I had to give all of my information to Enterprise and already doing so at the dealership. To add insult to injury, I was given a dirty Toyota Carrola. I called Jason about getting a loaner replacement and he tried, but none were available. I was promised a call when my car was ready, which I never received. Two days later I called to see if it was ready for pick up and let the cashier know that I would be at the dealership in twenty minutes and would like to have it ready to go. Upon arrival, it was in the drive but had not been cleaned. In addition, it was covered in sap from a tree. I had zero acknowledgement or engagement on the drive and could have taken any car without anyone noticing or caring. Since I needed to be somewhere, I left and paid $30 to get my car washed near our house. Lastly, Enterprise then called and left a message informing me they were going to charge my card $21 for gas, which is a total scam and definitely wouldn't have hapoened if I had a rental. We have bought a couple of cars from BMW of Dallas over the years and services them at the dealership. I have never experienced this level of service over the years and hope it's not an indication of what we will receive in the future.

II needed a bracket for my front license plate but this had to be ordered. It took only 2 days to achieve this, I pulled in to service area, was seen immediately, issue dealt with and I had a free car wash to boot. I also found out about other complimentary services. Very impressed so far!

I brought my car in a recall for a battery cable and picked it up without any hassle. A little while later I was replacing my insurance card in my glove box and I noticed several napkins from Jimmy John's in there. I don't eat at Jimmy John's, nor do I allow anyone to eat in my car. Lo and behold, there is a Jimmy John's 3 miles from the dealership. It's pretty obvious what happened here and I was not happy about it. When bringing this up to the service manager I was told I could have a free detail (which I declined). To further complicate matters, I did a thorough check of my car after this and noticed a large oil/grease stain on the inside of my passenger seat. I usually never have anyone in my passenger seat so I did not notice it before. I then brought this up to my service manager and was met with a predictable response: silence. I told them to either call or email me back to discuss the matter and I got nothing. Absolutely nothing. I haven't finished with them yet and but I did want to post this for others to see. If you don't mind your property being disrespected by people who YOU PAY to do a job, then by all means, take your vehicle to BMW of Dallas. I have never before been victim of such poor customer service in my life; it's dumbfounding that businesses operate in this manner. So, since I clearly will not be taking my car back to BMW of Dallas, I wanted to tell others where you can take it: Park Cities Autoscope, a mere .9 miles away. Ask for Carson and believe me, you and your vehicle will be treated the way it should be. Fantastic customer service, they truly go above and beyond for your car and keep you informed every step of the way. Since the owner does respond to some of these reviews: let me know what you think of this and contact me directly to possibly get this resolved. ****Update**** So I did stop by before because I needed a wheel lock kit and I did leave a message for the general manager to give me a call and was again met with nothing. The response left by the owner seems to be nothing but empty talk meant to look like an attempt to assuage the situation for you all to read. Color me wonderfully unsurprised. On top of that, I also stopped by because I needed to get the airbag recall taken care of for my car. I specifically wrote in my appointment that if they did not have the parts in stock to call me so that I could reschedule. I did not get a call and went in as planned. As soon as I get there, they tell me I'm not on the appointment list so I pull out my phone and show them the appointment confirmation. They acquiesce and take my car in and say it will be done in an hour. Of course that's not what happened since my exact instructions of wanting to know whether the part was in stock were not heeded and they did not have the correct part. Entire morning wasted. I only continued to go here for small things because of convenience -- I live only a couple miles away. But for Christ's sake, this dealership cannot do anything correctly to save their life. Nothing I've described above should be a complicated matter. They are pretty cut and dry, in and out procedures and they were all mishandled. Clearly I'm not getting convenience by being close so I'll just go out of my way to go to Classic BMW 20 miles away if I need to visit the dealership for any reason. I most certainly will not be purchasing my new cars here as I assume they will handle that about as well as Donald Trump has the presidency.

If I had The option to select no stars I would have. It took them two hours to complete an oul changechange and state inspection. Service technician Andrew was unprofessional and rude.

I recently purchased a 2013 740li. The experience, overall, was great. The staff was very friendly and ver knowledgeable about their product. I wasn't sitting there all night either. We mutually agreed upon a deal fairly quickly. Great experience and I would definitely go back again!

In there for oil change, in and out with exceptional service!

Very professional and personable associates all around. Will definitely return for future service on my car.

I've been a BMW customer for over 10 years and just moved to Dallas this year, but this dealership has definitely caused BMW to lose me as a customer going forward. I got a 3-series in June and while that process was fine (nothing extraordinary... not as good experience/service as I'm used to at other BMW dealers, but it wasn't bad either), my next purchase from them 2 months later was horrible. Granted, that next purchase wasn't a BMW but it was a used Jaguar that they were selling and it caught my eye. However, after purchasing it I noticed within a week that the Navigation System quit working, the iPod Module that it came with and advertised as being included didn't actually work at all, one tire had an air bubble in the side wall (not noticeable at quick glance, but still an issue), and another tire had a nail in it causing it to go down to 20 PSI within 2 days of airing up. When I drove it off the lot, the tire pressure monitor warning wouldn't clear so they said to bring it back in a week or so and they'll fix it (it was late on a Saturday so they didn't have anyone that could fix it then). Well when I brought it back for that & the other issues I basically got the run around and was eventually told there's nothing they could do and that I was responsible for fixing those items. I spoke w/ the Sales Manager and he was supposed to call me back within a few hours. He never did. So a week later I left him a message, and then another one 2 days later. I never received a response. So on top of the Sales Manager not returning my voicemails, the Salesperson that sold me the car said "I told you when you got this car that you'd have issues with a Jaguar" and also insinuated that I caused the issues to the tires myself. After that I never heard back from him. The guys in the Service Department were very nice and when I explained the problems to them, they agreed that they should be fixed especially since it was within 30 days. They were the only respectful people that I encountered during this. But then later that week after they spoke with the sales people they basically said unfortunately there's nothing they can do because it's up to the Sales Manager & Salesperson on what they're allowed to fix. After 2 months of the back-and-forth, I decided to just take care of those things myself since it was too frustrating dealing with them. Being treated that way by the Sales Team, especially after being a BMW customer for over 10 years, was very disappointing. I certainly won't be purchasing anything else from this dealership and probably not any BMW's at all because of that experience.

Dishonest. Inattentive and extreme lack of attention to detail. Be prepared to drop your vehicle off at 7AM with a 7PM pick up the NEXT day.. These guys don’t have enough staff or resources to handle the volume of bmw owners that flood their mediocre facility. Because of their “volume” they will give you 0 updates on your vehicle and you will be forced to follow up with them. 2 advisors and neither answer their phone nor have the decency or common sense to text/email or call back. I’m a QA Manager and would easily rip this facility and its lack of customer service to shreds. Don’t take it from me though. Make your own mistake if you’re that interested.

Made an appointment, days before, asked for a loaner car, was told all is set. Wife takes in car, nothing but an up sell from the moment she walks in. Was told She needed an injector service, car has less than 21,000 miles. I have the tire/wheel replacement plan from Mini. She was told it was going to cost $370 for an rotation/balance. Final straw was the service advisor, and the service manager telling her there wasn’t a loaner car, and she could get enterprise to come pick her up. I think she told them all where to go and how to get there! She left. We are done with MD, and using Mini of Plano.... you should too.

Just recently moved from Nashville where I originally purchased my BMW. These guys treated me like I had been going there for months. Talked over everything with me, showed me around the facility, and we're very punctual with my service. Jose was my representitive, and he was very polite and professional.

Awful service. Missed repairs. Communication non existent. They don?t care about their customers. Not the first time this has happened. DONT USE THEIR SERVICE DEPARTMENT

I had a safety recall for an airbag replaced here. No one to direct you when you drop your car off about next steps. Check Engine Light came on when I left. I haven't had any issues with it in the last 6 months. Tim the representative at this dealership told me that I would need to come in and plug in the diagnostics - $189 value to go towards your repair.... I'm convinced they have a scam of the month club given my check engine light issue. They should have addressed when I was leaving as opposed to charging me to come back and plugin. Their attention to cater to their clients is underwhelming. I've had better service at fast food chains or at the DMV... This is why my friends with BMW's tend to find niche BMW mechanics to work on their cars.

Experience could’ve been better.

I recently switched from another mini dealer in a different city to Mini of Dallas and have been really pleased so far. Tim Gotcher has been great! He takes time to explain repairs needed on my 9 year old mini, even when he is super busy. It feels good to have found someone I can trust.

Exceptional service with friendly , helpful employees.

overall my experience w/the dealership was not good...I made the appt. told them what was needed and showed up on time (7:45 for a 8am appt.). They took so long in getting to me (20 minutes) even thou I was first in line w/appt. I had to go to work so I left, thinking they can see the reg in the car match it to the appt. and do the work needed. I called @ 1pm and they told me I was not in the system and could not find my car. Needless to say no work was done, so I went to the dealership very angry and got the service mngr, he calmed me down, found my car, got a personalized tech to get the work done before 5pm, ok so I'm feeling better. I get the text "car ready" so we got to pay/pick it up, as I get into car I notice the car wasn't detailed (a free service) the floor paper mat was in car/the plastic sear cover was still on/the mirror tag was still there, so I was getting all upset again, but just drove home instead...So, to summarize, I probably will not return.... service? work was done correct managers? they are good and can promise the moon... treatment of customers? Lousy, I felt like I was bum rushed and I didn't get a thank you...

Eh. Disappointed! Salesman did not provide good customer service. Accused me of breaking something that was already broke.

Bad experience at bmw of Dallas. Poor service and incorrect advice.

Excellent service, as always. Mr. Jesse Salinas was very accommodating, courteous and professional.

BMW of Dallas made it very easy for me to purchase the vehicle I wanted, with specific feature sets, at a very competitive price compared to other dealerships I contacted. The representative Mr. Eaves was very knowledgeable about the X1 and made the process straightforward and quick. The vehicle was ready for delivery at a short notice, and I could drive it out the same day. Would definitely recommend!

Great experience as always. Pleasant advisor Shaun

WATCHOUT FOR THIS PLACE. We just experienced an outrage tonight! We brought in our 2014 BMW that we bought from these crooks to take advantage of the final things that were still under warranty because we had never used gone to them for even items under warranty because my husband distrusted them as they are a dealership. Well, he was right! They did the warranty covered work and then added a few extra repairs for a total of $761.90 WITHOUT clearly telling us it was not work that was under warranty nor how much it would cost. We were rushed and didn't pay that much attention, and they took advantage to trick us. It's not the money--they refunded part of it as if that is the problem here. It's the lack of honesty and integrity on their part that hurts. I won't be buying my next car here--that is for certain!

I purchased a used Chevy truck at the BMW dealership. I tried to buy one from a Chevy dealer but believe it or not, I found the best value and customer service at BMW of Dallas. Highly recommended! Work with Gary Aggas! He and his GM earned my business on this purchase and going forward.

Service was rude and poor starting with the appointment scheduler who complained that my changing the time of my appointment caused her more work. Service on my car started an hour after my appointment because as my adviser told me, they were overbooked and he hadn't had time to get to me. (So, why didn't he call me and tell me to come later?)Then he also told me to give the scheduler my VIN next time. I would have if I had been asked!The car was rushed through service. More happened in this two and a half hour visit, but right now, I plan on looking someplace else for maintenance.

Make sure they double check before you go in for a recall that they have the part. I guess the driver airbag is not important.

I went in for an Airbag Recall, the people were very friendly, professional, and helpful. I made a new friend ‘Russell’ his attitude was an A+. The time quoted to install the airbag was right on target. I didn’t have to wait at all.

I called to make a service appointment, they asked me if i would need a loaner vehicle, I told them it would depend on when I would get the appointment, so to accommodate both parties I was scheduled for an 8:30AM on Saturday, the lady I spoke to mentioned it would be any where from 1.5 to 2 hour wait. When I arrived for my appointment I was not talked to until around 9AM and bc of some very minor issues I wanted looked at the Service rep told me my wait would probably increase to 2.5 to 3 hours. It is has been approximately 4 hours of me waiting here and I still don't have any update on my car, until I found the rep that attended me and he wasn't sure either he had to go back to see what was going on and told me to still wait as they weren't finished. I understand some unexpected things will happen but communication is key to customer satisfaction.

Service dept is the worst!!! I have called them about my 2 vehicles at least 2 dozen times (no exaggeration) and they never answer the phone or call back. Andrew Solis is the most useless service manager I have ever met. I've tried contacting his manager Vincent and he isn't any better. They don't value your time and I have wasted way too much time with this dealership. I'll be taking my business elsewhere from now on. Also, they'll damage your vehicle, say it wasn't their fault and not offer to fix it. I'll be contacting the BBB and the state attorney general's office about their business practices. Take your BMW elsewhere, this place will just give you the run around.

Less than stellar experience. While arriving for a simple warranty repair my paperwork had multiple up sell options already written on it. If a year old BMW needs a fuel system clean then maybe I should stick with Volvo. I’ll find another location going forward. Furthermore the advisor was unorganized, failed to advise me on what was needed for the repair (and it wasn’t disclosed on my paperwork) and continued to make excuses on why they where behind (your personnel problems aren’t mine).

Required Air Bag recall. No other service performed.

We need change..!!!! The customer service in the service area is much less than desirable, they are rude, short on words and need to be fired, re-trained or simply moved to a different dealership, like a much cheaper brand. When I pay tens of thousands of dollars more for my car, First, I don't expect it to breakdown as often as a 10k dollar car, but if it does and it will, I expect quality customer service so that when I have to pay that over priced repair bill, it is not as painful. If you can't train your employees the right way, please move on so another owner can have a quality BMW repair service in the area. Thank you.!! Ps. I would start by having them learn how to answer the phones with common courtesy. right now, I wouldn't buy a BMW bicycle from your dealership. I know I might sound a bit hard, but my goodness, enough is enough... We need change..!!!

Tried to use the overnight key dropbox for an 8 am appointment. They never checked the box in the morning and never called to see why I didn't show up for the appointment. At 1pm I had to call and see what was going on This and a few other similar outcomes have driven me to seek service elsewhere at Classic BMW in Plano.

Two weeks ago I bought my X3 from BMW of Dallas. It was a wonderful experience. Specially my salesperson Mr. Alex Guzman. He makes my dream come true. Though it is my third BMW but for some financial issue I never thought I'll possible to get this car now. But it happened and the process was easy and quick. I'm hundred percent satisfied and thankful to all the team members of BMW Dallas. I'll recommend all my friends and family to them.

I took my X5 in to be serviced and the experience could not have been better. Top notch customer service, I will only use this dealership in the future.

Drive from Okla. City to Dallas to buy a car. I had a certain car in mind with certain packages on it that I wanted. BMW of Dallas had the exact car.

Drove from Houston to purchase vehicle after Hurricane Harvey. Upon test drive with salesman, key wouldn't work after changing the battery. Eventually the car started with the glitchy key. Got car back to Houston and the key gave the same issues the next day. Paid tow truck to bring car to dealership and was told key was defective and that it takes 3 days for new key to come in (towed car back home). Houston dealership called BMW of Dallas and informed them of the situation. On day 2 of having car, BMW said they weren't paying for replacement key. The manager named Ryan impolitely told me that I only had a certain number of miles that I could put on the Audi before returning it within my 5 day grace period. BMW used my poor sweet salesman, Gary Abbas, to lead me to believe that they would reimburse me for the tow bill and new key long enough for my 5 day return period to pass. Gary Abbas, my car salesman is the sole reason this gets 1 star. I hated that I couldn't refer my other 5 family members who drove to Dallas to purchase new vehicles to him based upon the unprofessionalism and lies his company, BMW, operates under. Found this car under USAA car buying service for military members, which had the manager, Tania listed as a point of contact. I left a message for her through another one of her "managers" and never received a call back from her. Military people beware!

This BMW never answers their phones. We drove all the way here to buy a key to unlock the tires, they kept us there waiting for over an hour just to tell us they “can’t find the key that matches”. Problem is still unsolved. We can’t get our brakes checked.

Tania Eubanks is the best thing to ever happen to this dealer. She is the embodiment of service, personable, hard work, dedication, commitment, and leadership. I have one request-please give her a raise. SHE DESERVES IT. My husband and I went from ready to contact an attorney because of the lack of service in the service department to in one word-THANKFUL. We were blessed to have encounter her today and we pray that all of her future endeavors are blessed! The Fishers

I was pleased to get the replacement part installed for the BMW's inner fuel pump. As soon as I had notification it needed replacing, I put my name on their list. It went smoothly. Thanks.

Excellent service! Work was performed quickly and efficiently. Andrew provided care through the entire process.

Terrible experience. I can't believe a high end dealer would not fully honor their coupon. Coupon stated 6 cylinder car oil change $89.99, but upon picking up was told my 525i 6 cylinder oil change is higher. S99.99. Really $10 for a bad review. Also loaner dept tried to get over by having me inital on the tablet inside and say I was acknowledging no smoking but the e-mail paperwork showed I initaled for no damage. In fact the car had a big dent on the rear trunk lid. The employee stated don't worry about it because they already know about it. He suggested I just take a picture of it. When I requested it be noted, he went and got a piece of paper and mark the location and said keep this in the glovebox. The only pleasant part was Shalid Saleem.

Their service technicians over charge for everything and seem like they have no clue what's going on with the car. One of the service advisors tried to get me to prepay for maintenance a month before my warranty expired because the maintenance gets "extremely pricey". He offered to give me a 10% discount if I prepay for maintenance for next year, which according to him was $2,450. Two years later, I've spent $400 on scheduled maintenance done at a BMW dealership in Missouri.

Totally incompetent service technicians, which over charge for everything so they can pay for coffee and cookies in the waiting room...which is always full. They wanted to charge $260 for an oil change on a 2013 328i and $1500 for a fuel pump replacement (the fuel pump went out at 70k miles). Not to mention a $200 diagnostics charge. Furthermore, they insisted that the car needed its brake fluid replaced just 4 days after I had replaced it at the BMW dealership in Springfield, MO. By far the worst technicians and staff I have ever had the misfortune of being under the mercy of. Too bad a 0 star rating isn't an option.

I had a great experience dealing with Chris and the GM. Their customer service went above and beyond expectations.

Great job replacing a tire. Work was done quickly and professionally and Shay was great!

Hi my first experience was with Samantha C. She's no longer with you guys she moved on to Porsche, however, she referred me to Robert Grisham. I thought I wasn't going to get the same amount of customer service, however, Robert proved to be a great guy and gave my husband and I a great experience.

I was sure that if i will get a BMW i will have a nice and warm customer service but instead all i have is dealing with this guys ones a week. Not really sure how they got so many good reviews but i can only guess that most of them are fake.

I had so many issues with those guys I don't even know where to start from so I will just end it with DO NOT GO THERE IF YOUR LOOKING FOR A LAXURY TREATMENT.

If there was a way to put -5 stars I would do that. This place just using customers for up-sales 24/7 and if you do not agree with them they will make sure you will pay crazy amount of money when returning the car when your lease is up. Just be aware of the fake good reviews they have.

I wish I could give this place 0 stars. I made a appt to go test drive a few cars, when I arrived they had no record of my appt and the lady in front was so rude and unprofessional. They found someone to help me but once he saw I was a young female he just assumed I didn't have money to purchase a car and was very condisending and reluctant to help me. Little do they know I was going to purchase a car cash that same day. Worst service ever!

Purchased a new BMW from BMW of Dallas. The entire transaction was easy and we were made to feel very comfortable with our new purchase. Great customer service.

Fast, easy and got what I was wanting. From start to finish the process was extremely smooth.

After airbag recall repair, I noticed that the automatic door lock program didn't work. We figured out how to reset the program.

They will give you a nightmare when you need to return your car after the lease is up. Would not recommend this place.

Worst place ever

Nichole Sullivan helped find the exact car I asked for and got it there over a week early for the price I wanted!

Worst customer service experience I have ever had!!!! They have been completely unresponsive. I had a scheduled appointment on Friday at 8 am. It is now Monday afternoon and NO ONE has provided a status for me. I have left message for managers who have not called me back. This has left a horrible impression on me. This does not only reflect poorly on the dealership, but it reflect poorly on the brand. I will no longer give this dealership or BMW my business.

Worked the whole deal via email with Chris. Had a couple of questions for EZ when I got there, shook hands and wrapped up in finance. In and out in a little over an hr. Great experience... Steve

Worked the whole deal with Chris via email. Had a couple of question for EZ when I got there. Shook hands, wrapped up in finance. Great experience... Steve

GREAT KEVIN WAS VERY PROFESSIONAL New exactly what I was looking for.

Do not purchase a car from this organization. I purchased my BMW 3 series from this dealership in April of this year. I have yet to receive my license plate. I am now going on my 3rd temporary tag today, with no ETA on when I will receive my actual plates. The BMW representatives I have spoken with continue to blame the title company, and the titles company lack of response/communication. From a customer service stand point I don't care about how unprofessional the title company may be, my relationship is with BMW of Dallas, and for the amount of money spent with this organization I should receive the ultimate customer service. I have spoken with multiple people to get this issue resolved, and have even had to bring my car back to the dealership for a VIR (or additional inspection), because the time frame in which my paper work was submitted to the title company had lapsed. I am in the process of drafting a letter to the better business bureau outlining my issues with this dealership and my concern that fraudulent activity could be potentially occurring around my plates/title. Save yourself time and money and find a car at another dealership. Their lack of customer service, urgency, and incompetence is not worth the investment. Update: The General Manager did reach out to me to apologize for the inconvenience her dealership has caused and ensured me that they are updating their internal business processes to address these issues. I received my license plate on 8/10.

I am one of those that has worked hard to eventually own a beautiful BMW and the time has finally come! My fears of owning a luxury automobile and the stories I heard of horror regarding maintenance were put to rest. I bought a 1 year old BMW and never expected to receive such amazing customer service as I have at BMW of Dallas. The showroom is staffed with helpful individuals who were seemingly hand picked for their expertise in that field. Everyone had a smile and an exceptional eagerness to assist as needed. My consultation regarding my vehicle was the top as I was not pressured to purchase services, but instead, offered suggestions for upcoming needs and a time frame that would be suitable to have them done. When I drove my vehicle out, I felt confident it was in tip top shape. My service person walked me to my car, thanked me, shook my hand and made sure I was happy! WOW!!!! I purchased this vehicle from a preowned lot and it was a smaller model, but BMW of Dallas made me feel like mine was just as important as the $150,000 models.

I was initially advised that the total repair time would be two weeks, but it took the technicians almost two and a half months to complete my vehicle's repairs. Throughout the process, the service manager assigned to my repairs failed to effectively communicate the status of my vehicle. I called to ask if the repairs were complete on my vehicle, and he confirmed that my vehicle would be ready the following day. However, when I arrived, he told me that there were other complications, which would prolong the repair time. This poor level of communication was utterly unprofessional, and I will never recommend this organization to anyone.

Service representative was very helpful with recall repair and addressed other matters resulting from inspection. Very professional.

Do not purchase a used car from this people, they sold my husband a messed up car that been in there shop on and off for 5 months worse purchase we ever made. They customer service is horrible never again..

Ahmed Ali was very helpful! Great experience. Unfortunately Ahmed Ali is the only good thing about Dallas BMW. Customer service is very poor. I have now been waiting on my actual plates for 2 months. Oscar who is supposedly a BMW genius has no answers of to why I do not yet have my plates. I would not recommend this dealership.

Poor service. Bought a car with 15k miles and is currently due for service but since the seller electronically reset the service indicator the dealer says they will not perform services on the "free maintenance" plan "included" on all newer BMWs.... Bmw has poor decision making skills. Really they just need to look at the oil and see that it is currently black.... But no they only look at the electronic nanny saying it's not due for service.

Friendly and very knowledgeable salesman; however, the warranty salesperson requires more training and knowledge of the product.

Best price of any BMW dealership. Joey was fantastic at getting the X5 price where I wanted it. Transaction was smooth and easy.

Staffs whom I deal with are very friendly and willing to help. I was very pleased the way they treat me.

This review is about their repair bay. Their custom service is horrible. Their staff is condescending, their technicians have failed to repair things and broken pieces while they have my car. They will fight nail and tooth to make sure your warranty doesn't cover the repairs while doing the worst possible repairs they can. I've driven the car off the lot only the find out they didn't fix the problem and have to have my car towed back in. I would advise staying away from them as their staff is some of the worst I've seen.

Brought my car in for service. Only disappointment was the loaner car which was a small 3 series and the windshield inside was dirty.

Joe sat down with me and explain the entire process. I felt very comfortable and not rushed at all. Thanks Joe.

No Ballz. They won't do a pre purchase diagnostic for fear of liability. It's called, hire a lawyer and write a waiver form. Done, you gutless wonders.

Edited on July 26: Downgrade my review to one star. Reason: after lengthy process to get my Easy Care extended warranty canceled, the refund which is supposed to go direct to the lender hasn't posted yet after 40 days.

My sales professional has taken care of me for the past 5 years and has made the car buying experience a pure delight!

I originally came in to purchase a 2011 BMW 528I AND they ended up selling the car. I wad presented with a 2011 535i I ask about ANY issues with the vehicle I was told there weren't any. I drove. 6 hours from another state to purchase this vehicle. There was a lack of communication because the salesman wasn't there and wasn't aware Ron the finance mgr told me to pick up the vehicle. Then another salesman just hands me the folder with a maintenance sheet on what APPEARED to be things there were fixed. When in actually it was things wrong with the vehicle! No one wants to take ownership of the issue or withholding information because I would have kept searching for a vehicle with no issues.

This place is fantastic! Joe was great! He was super informative and made sure that I had answers for every single one of my complicated questions! My cousin will definitely be shopping through him once she is ready to buy herself a MINI Cooper!

Our sales person great. He knew what he had in inventory and where the vehicles were. He was very informative during the test drives. Once we selected a car we were able to get the sales process completed quickly. Great inventory, prices, and process.

Dameon Brown and Vincent Hudson were great. When Damien was off for the day, Vincent stepped in and assisted ensuring knowledge of how long it would take to complete my vehicle. Had to bring car back for tire concerns, Dameon Brown has been very helpful calling me everyday to give me updates on my vehicle.

I took my vehicle in for for very specific reasons. The cashier never smiled or greeted me, nor the woman who walked up after me. The cashier, had a matter of fact transactional interaction with each of us. The service technician only addressed two of the four issues I brought my vehicle in for. After returning my vehicle to me, I advised him that the other issues had not been addressed, he stated that one of the two issues couldn't be addressed at the moment. He stated that they'd completed a 9 point check, including a very expensive diagnostic. After two days of driving, I took my vehicle to Firestone, like I always do for my inspection, they told me it did not pass due to the center rear break light being out. This was disclosed during their 9 point check. I realize now that the dealership bares the name BMW, but the service, including the experience, are nothing short a of subpar customer centricless repair shop. For those expecting detailed, top level service, for top dollar, I recommend avoiding this particular place. Dr. David Lee

I feel that my sales associate did not know the car / BMW very well. I want someone who knows their stuff to try to convince me of buying the car - not assume that I'm already going to buy it upfront and anything they say (or don't say) doesn't matter. I just feel I could have been treated way better.

The absolute worst experience I have EVER had at a car dealership. I simply dropped in to make an appointment to have my airbag replaced as part of the Takata airbag recall fiasco. Well the kid (yes he was a 16 to 17 year old kid) semi-greeted me spelling my name wrong 3 times. Then the service advisor greets me and informs me it will be just a few minutes on my car upon which I tell him I'm rather busy can I just make an appointment for later. I guess he didn't listen to me and over 3 hours go by and my advisor comes out to tell me that the mechanic has taken apart my steering wheel and verified I had an airbag (why would it not??!) and the airbag that was to replace the Takata airbag is under some sort of recall too! Yes it seems BMW took the lowest bid and accepted airbags from a botched company and those airbags are now being recalled as well. At this point I'm in shock and he tells me they will inform me when the new airbag will be in and my car is being pulled up now. It was another 35min before I got my car! Booo worst service ever

The place stunk, was loud, very chaotic and the work was never done some 3 hours later

Everything was perfect and went exactly as I expected

Bought my Countryman here because I felt that I had the best price here. Customer service is lacking. Like most places they just want to sell you a car. So, if you just want a car without the special touch of some of the others then buy here. But I probably won't.

Susan was absolutely wonderful. She made the buying process not feel like a stress at all and was very honest and informative. Bruce was also very helpful in the buying process. He was helpful in helping me qualify for my loan and get the vehicle at a reasonable price.

Excellent service department. Service Advisor was Carrie Murphy. She was outstanding!

Two thumbs up for the service! Excellent! I would definitely come back to this shop again.

excellent service and quality work. Carrie VERY helpful

DO NOT HAVE YOUR CAR SERVICED HERE. They had my X1 for 4 hours for an oil change. I got it back with a broken wiper and a busted (hole all the way through the windshield) windshield. They apologized and said they would take care of it. So I got a call 4 days later and they said - not covered under warranty and they were "not taking responsibility" for replacing it. Literally unreal.

Excellant highly recommend this dealership for service

Jesus, my service advisor, is outstanding! I would suggest him to any of my friends!

Highly unethical sales experience. Do not disclose certain parameters regarding the car and expenses that will be incurred following purchase. Do not talk to the "Finance" guy who invariably knows nothing about Finance. Take your business to Arlington or Plano. And, if you choose to buy a car in Dallas work with Tad.

I had my vehicle thoroughly inspected. This led me to repairing several mechanical issues relating to the suspension & engine.

Mister Gary Aggas was exceptional. He did everything possible to make this purchase easy!! He has a lot of knowledge and enjoys his job.

Reese was professional and willing to go beyond the usual. I feel fortunate to have him as our contact person. I would give him 5 stars. Getting a loaner car was less pleasant. They tried to give me a car with bird droppings and said they would wash it after I returned it. The car would never have been offered to me.

I leased my BMW in a different state and since moving to Dallas, needed maintenance on my 528i. I decided to stop in to inquire about an appointment ......Tim Bennet in service got me in and fixed up right away without an appointment! Super please with the courtesy and professionalism! Makes me want to continue trading with this business!

Everything with the leasing process went very well. Everyone concerned was professional, and friendly.

I wanted to wait for repairs, however after a while they realized they didn't have the right parts. They promised next day service and provided a loaner along with a discounted price. That was very nice!

Thank you for the great service! Love that my car was cleaned & vacuumed.

Highly recommend this dealership and I will be back in the future.

Lug nuts where over torqued 3 times over the specifications, car dash board was returned cracked after air bag installation . Very bad service , they just care about quantity not quality . Going to my local indy shop next time .

I had an issue with labor cost for replacement of a reflector and it was immediately refunded.

Rubin was over the top helpful. Please don't force people to write long reviews or you won't get many submissions.

Kevin and Alex are the template for sales associates. They worked tirelessly to insure I was united with the vehicle I wanted. The entire transaction was almost seamless.

Service was excellent. Chris Choudhry is top notch. I've bought three BMWs from him.

I have always had a good experience when ever I go to this dealership

Their services are very professional and they deliver what they promise.

I recently purchased a '14 i3 REx. I took it in for the fuel line recall. The work was completed promptly, the service advisor was stellar. I could not be more pleased with my experience.

This is my first visit with Carrie and she was terrific.

Had an amazing experience! From start to finish Cory's follow up and preparedness was impeccable. Love my 1 series convertible.

Outstanding! My salesman Darrell was great. Went out of his way to make me feel at home. Did everything he could to get the deal done. Tania (GM) was awesome also.

Will recommend all my family and friends. Will buy from them again...real soon!

Cory provided an amazing experience. He was organized and had impeccable follow up. This process was very hassal free and I loved dealing with Cory and BMW!

EDIT: Funny they respond to this review about helping me "moving forward," but the Service Manager there tells me to never come back. If you want BMW quality service and fixes, look elsewhere. I went to BMW of Dallas for a fix due to an electrical fault warning. It was going to cost $1200, so I elected not to fix it. On the phone they also told me that there were some wires that weren't installed to their standard, so they suggested I fix the wires for $40. I told them not to touch them; I'd fix them if they went bad, but the wires hadn't been a problem as long as I'd owned the car. So they agree not to do any work on the car. I would pay $190 for diagnostics. Until I got my car and pulled out of the lot... Surprise! Stripped wires and broken solder connections are now spewing out of my center console, and my auxiliary port is lying on my passenger seat, disconnected. So I went back, and the manager Ricardo (Ricky) assured me it would be fixed for free (after suggesting I might be lying, "Are you trying to tell me MY guys broke this?"). I don't blame him for thinking that, as I'm sure he has to deal with many entitled customers, and his technicians probably don't do this often. Conclusion: I paid $190 for the laborious task of breaking my auxiliary port, but they were kind enough to waive the fee to fix it. Now if only they could compensate me for the extra day of waking up early and getting to work late. EDIT: Reduced from two stars to one, because once they fixed the wiring issue that THEY caused, Ricardo Sandoval, the belligerent Service Manager, told me to never come back to that dealership. Also, I should note that Shaun McCall, an Assistant Service Manager, was cordial throughout the experience. Still, I would give negative stars if I could. The only truly good thing about the experience at BMW of Dallas was the apple danish. Epilogue: The $1200 fix was actually a $40 fix, because the only problem was a fuse.

Quick and efficient service Clean facility with professional and friendly representatives

Sold me a CPO BMW that was not properly inspected. Be careful when buying from this dealership. Just learned "THIS BUSINESS IS NOT BBB ACCREDITED

Carrie Murphy at BMW of Dallas went above and beyond. I showed up after hours and she got me in and had my car diagnosed and fixed in record time. She kept me informed and was very responsive.

My experience with Andrew Solis was great. I did make an appointment for 7 am and had to wait until 7:30 am.

Again and again, my experience with Mini of Dallas is always excellent. The Mini Cooper computer alerted that the State Inspection was due and Mini performed the testing quickly AND washed the car just like you would expect from a car maker on the level of Mini and BMW! The staff was enjoyable and friendly. Going back to Mini of Dallas is like going back to a family reunion minus the negatives. We end up smiling laughing and just being happy by the time the car is ready.

Needed 45,000 mile maintenance service ... done promptly with no hassle. Very pleased.

Carrie Murphy was fantastic, as always. Service at BMW of Dallas is consistently superb.

Always helpful and appreciate ride home. Car was cleaned in and out.

Bmw sent me a letter for an airbag recall. I called and set up an appointment. When I got there, they said parts are not available. Why make an appointment if you don't have the parts?

Great as always! Victor Jaimes as usual provided great customer service!

It was pleasant.She explained everything to me.I have been to this location a lot of times . The people are very courteous and punctual.

Service of the x5 was good. I always schedule in advance and normally can get out of there in a few hours. Service advisors are friendly and competent.

I absolutely love my new car; it's the perfect fit for me. I did a custom build, and was able to get everything that I wanted. I worked with Joseph Jeoun throughout the entire process. I would recommend going to see him. Joe was able to answer my questions and in a timely manner. The JCW is so much fun to drive. With the different driving modes I'm able to feel better about my commute with it in green mode, and when I want to really open it up, sport mode is perfect.

Shaun was great and service was great. Only complaint if you can call it that is, we dropped our car off on Thursday for routine service. They called on Saturday and said car was ready. we told them we would be thereMonday to pick up. got there around 11 am. they then pulled our car around and asked if wed like to have it washed. Said it would only take a few minutes but left me wondering why they didn't wash it on one of the other days they had it or even Monday before we got there.

They were always responsive and pleasant to work with. Sean was great, always kept me informed and taken care of.

Working with BMW of Dallas was so easy. And Angre Perez made the experience even better. He is so accommodating to find the car I wanted, followed up the appropriate amount of time, and was very patient. I couldn't imagine a smoother buying experience.

The most recent service experience was very bizarre. I brought my car in due to a weird smell that was in the car for over a month. I took it into the dealership to look into this and was placed in a last minute rental car so the dealership could look into this. It was thought to be due to a rodent. I paid a fee to have them look into this (which included removing all the inside door panels, etc) and then declined when they would need to due a more extensive work to look for this rodent that may or may not have been the source. After picking up my car I found a large packaged steak that was left in a door panel. I texted Zak a picture of what I found and he texted back that he would see about crediting the diagnostic charges towards future service work. It has been 3 weeks and I have not received any follow up on this. Due to this experience, I am looking into buying a new car (not a BMW). This is my second BMW and I received better customer service at the Tulsa location.

very upstanding workers and works very deligently and fast to get you in and out of the car you need i will always recommend anyone to this dealership

Awesome experience at BMW of Dallas are comfortable and relaxing atmosphere

David was very helpful from beginning to end, responsive to all emails/calls and above it all we never once felt 'pushed' to purchase anything. He gave a super competitive deal that we could not refuse. Hands down the best BMW dealership in the DFW.

Great with all my questions, very sufficient as well as efficient. Would recommend to all of my friends.

Two words: Robert Grisham. We went to see Robert on a referral and were NOT disappointed. The entire team up there is top notch (including the multiple others that stuffed our son with donuts as we looked at vehicles...ha!). Financing was smooth and non-pressure. The entire experience was awesome, but back to the original point, Robert was whom made it the best. He went out of his way to make sure we were at ease in buying a new vehicle, answered all our questions, and never once put "the pressure" on. As long as Robert is there, so will we be. Thanks!

I was calling to get a quote for BMW extended warranty and the call was directed to finance office and his name is Jeff and I left a voice message , he never called me back and again called after 10 days and this time finance manager Ryan and left the message and he also never returned the call and again after 10 days called and wanted to speak with GM and her name is Tania and left a message and she did not call me back however she directed Ryan to give me call and he did and asked me to send an email about the service I requested and I sent it immediately but never get a reply and so again called and asked to direct my call to GM and she was busy and again she directed Ryan to get back to me .Ryan asked Jeff to give a quote I requested not feeling any regrets of being irresponsible of taking care of customers ,simply quoted the msrp of warranty service and I was not happy the way they treated me and Ryan also did not address the issue well and they simply return the call for you, whenever GM is involved and GM is the most busiest person in the world and so she never talks to the customer nor return the call to listen to the customer . She makes a mistake of directing the same people to address the issue who fail miserably every time and I asked Ryan "can I talk to GM Tania" and he said I will tell her give you a call and it was 24,April and today 05/04/17 and I never receive a call from her.Any way ,They are the most hostile, unfriendly,very cold and non customer oriented people I ever dealt with ,except Anne who is friendly and prompt to direct my calls and usually I do not write review but here I was compelled.Thanks

If you don't have a lot of extra money to throw away you won't like this place. 3 Major problems: 1) Was quoted 1700 dollars for a starter that the next mechanic I took it to fixed for a 730. Additionally they tried to make me pay 550 dollar for a new battery whenever mine wasn't broken in the slightest. 2) Shaun McCall my support guy sent me away when I walked in 2 minutes after close when all I needed was to get my bag out of my car after work. People were still working on cars everywhere. All I needed was someone to point to where mine was. 3) The towing company that I had pick the car up from them when I found out about their insane overcharge told me that they were extremely rude and made the process unnecessarily difficult for them.

3 Major problems: 1) Was quoted 1700 dollars for a starter that the next mechanic I took it to fixed for a 730. Additionally they tried to make me pay 550 dollar for a new battery whenever mine wasn't broken in the slightest. 2) Shaun McCall my support guy sent me away when I walked in 2 minutes after close when all I needed was to get my bag out of my car after work. People were still working on cars everywhere. All I needed was someone to point to where mine was. 3) The towing company that I had pick the car up from them when I found out about their insane overcharge told me that they were extremely rude and made the process unnecessarily difficult for them. But hey, their facilities had free coffee, so there is that.

Carrie Murphy always does an exceptional job of assessing the car, recommending repairs, having the work done on time.

Vincent Hudson, who now has been promoted to Service Manager is an excellent person. Vincent has taken care of my cars for the past 4 years. Everything is completed and done right the first time. The only reason I purchased another BMW is due to the excellent service I received from Mr. Hudson!!

Had an awesome experience, thanks to Alex Guzman for making our car buying experience easy and great!!

My needs were a little different than most people.Andrew Solis w as very very helpful. This dealership is the best BMW location I've been.Awesome. Thank you Andrew!!!

Joe Jeoun was great to work with, he made purchasing my new Mini convertible simple!

Service was performed in a timely manner. Had to order a part, but provided a rental car. Great experience!

Jessie was great! He delivered based on the timeline we agreed on.

Carrie Murphy is the best service advisor I have ever had. She goes above and beyond. She is the best!!!

I run a successful body shop at Eurocar Automotive in Farmers Branch, Texas. I work on luxury cars with top notch technicians and make valuable promises to my clients. But here's what happened when I tried to order some parts from BMW of Dallas: I tried to order a part for a 2014 BMW I8. It seems BMW of Dallas doesn't know anything about this car. They sent me a diagram and made me choose which part was needed, as opposed to them letting me know the exact part I should be ordering. The wrong part was sent more than once. Then I tried to order a different part and instead of delivering it without any strings attached, they wanted me to pay half of the uber delivery because of their mistake. This is unacceptable for a dealership that deals with luxury cars. This will be the last time I do business with them. And I hope other clients and customers think twice before dealing with the parts department at BMW of Dallas.

Excellent experience even though I didn't have an appointment, they were able to take care of my needs right away.

They did what we asked in the time frame they promised. Done deal.

Took BMW 13 months to get my recall parts in and when I picked up my car, there were greasy fingerprints all over the dash and console and a horrible smell. And as always, they tell me I have $6,000 in additional work that they recommend. Will never buy a bmw again - moving to Lexus.

I was late in getting the repaired car back due to illness of service advisor, but this was no big deal since I had a loaner car that was better than the car being repaired.

Car was promised to be ready on Friday but was not ready until Tuesday. Repairs that were made appear to be OK

Great service. Took my car for a Spring Check and Car was serviced within 90 minutes as promised. Shaun helped me from start to beginning, patiently listening to my concerns and advising on the solution. I live in North Frisco and normally visiting BMW of Dallas takes me twice the time over visiting their competition, but I feel it is worth the extra time for travelling.

This is the easiest dealership to buy from. No haggling just the numbers. Great people make the car buying experience a pleasure rather than a death sentence.

Pleasant experience. The sales associate, as well as all of the employees at the dealership were courteous and helpful. The process of purchasing our X3 was painless and thorough. Overall, it was one of the best experiences I have had buying a new car in over 30 years.

I would highly recommend BMW of Dallas. My sales advisor Tad Bennett made the entire process extremely easy. He was very knowledgeable, friendly, answered all of my questions, and gave me a fair deal. The service department also did a great job on my window tints and fixing two minor dents for me.

Purchasing a vehicle can be a tedious exhausting process -Brian made it comfortable -he is informative without being overbearing -after narrowing down selection between Audi & BMW -it came down to the actual drive of vehicle & his willingness to find exactly what I wanted & integriy -small follow up with service with andrew is prompt & thorough -quick loaner -Brian goes above & beyond

Chris and Jeff were great! Very knowledgeable, friendly and patient.

My 2007BMW x3 had two notification lights on: ABS & Break. These notifications showed up every time when I drive about 10 minutes on the road, so I took it to the shop on March 16th. After diagnosis, they recommended repairing " steering angle sensor and program", cost $1550.00 I had to ask them again to confirm and make sure it would fix those notifications, and they said yes. With the confirmation, I approved the repair; After about 10 days, I picked it up on Mar. 29th; I headed out to the road from the shop, then 5~10 minutes later, these lights showed up again. I took the car right back to the shop, and they said it might be the calibration issue with the sensor, so they took it back to shop and got it fixed. After an hour, the person told me the transfer burned up the previous sensor, and the transfer also would need to be replaced which would cost $5,000 for new and $3500 for used part. My point is that they have done the diagnosis by technicians then they should have told me the transfer might be the possibility of the problem. After spending $1500, my BMW still has the same problem

Joe Yetzer is amazing!! If you ever go here ask for him and Susan in finance! They are great people that made my car buying experience super easy!

I went in to purchase a loaner car which has very low miles on it. They have been very patient in explaining me the features and the price and open for negotiations. i felt that they gave me a fair deal without much struggle. They explained me every detail what i can expect from them in the next three years.

I was greeted nicely from Rodney. My 2nd service guy has left and I chose the gentleman that I had seen working since I bought the car. He was very nice. It took them over an hour to tell me they did not have my tire in stock. They called me promptly when it was ready. I had my husband pick up the car. When I got in the car to check the psi pressure the new tire was not adjusted to match all the tires. I was a little disappointed

At BMW Dallas they do what they say when they say and always polite. Nice waiting area.

Alex Guzman is very transparent with the pre-owned BMW we looked at, he pointed out both the good and bad and put us at ease, definitely not a high pressure sales environment. He is attentive, courteous, and professional, followed through on each item and delivered beyond what we expected even though we were buying a lower end car in the lot. I will buy another car from him.

Service advisor was great Took over two hours to get a flat fixed

I loved everything about my experience at BMW Dallas. The only thing is, that I wish there was more parking space in the front! I think they are addressing that, however.

very nice people to deal with. My service advisor walk me through some of the things my other dealership didn't tell me. even got greeted by one of their salesmen Frank Atchison after I saw my Service Advisor(Cory). I will recommend BMW Mini of Dallas to everyone I know including sales even though I didn't by the vehicle there. I will by my next vehicle at BMW Mini of Dallas. Thanks!!!

Great service at Autonation - once you arrive everyone is very polite and welcomes you. Nice facility with good coffee. Vernon was extremely professional.

made schedule on monday, they called and cancel it due to not having Loaner car. rescheduled for next day, I went there next day, there was no appointment found, rescheduled for another day and was confirmed, went there and no appointment found. rescheduled, for friday, went there, they could not lend me a car because my insurance was progressive. very unorganized and unprofessional.

It was a great experience. They made buying my first BMW easy and enjoyable.

Very happy with experience and car, would recommend Mini of Dallas and Joe to a friend.

It was the easiest and fastest car purchase experience of my life!!!

Enjoyed doing business with Joey Eaves. He is a man of his word and took care of the one issue we had with the vehicle.

Joe and Andrew were both extremely helpful and made the buying process easy.

Gary made it so easy! Very knowledgeable and very accommodating!! Made it soooo easy we came back two days later and bought another car from him!

Robert Grisham is great! He is patient, forthright, and works very hard to get you where you need to be with all the features you want. Everyone I worked with at BMW Dallas exemplified these qualities. As a woman, I have found it very hard to be heard and respected when attempting to buy a car but that wasn't the case at BMW of Dallas It was a pleasure working with Robert; I would definitely recommend him to all my friends.

My experience at this dealer has been very pleasant. My auto is repaired right the first time and completed on time. Vincent always has a loaner available for me when I schedule an appointment.

The worst experience a consumer could get once he/ she makes a hefty down-payment on car. This is about recent experience when buying a M4 convertible. Their Sales manager is a pain there and acts like a "Gangster". No professionalism from this fella. Worst part that GM is a newbie and backs up her employee even when they act "out of the line". FYI I can provide complete sequence of events (which is why I label them worst) if someone needs it to refer.

Overall experience was good. Make sure you do a full walk-around of the vehicle before the purchase is complete. I had a couple of minor issues that could have been taken care of the day of purchase without me having to make extra trips to the dealership.

Nothing short of disappointing: mediocre detail and vehicle returned with damage. I recently moved to Dallas and took my car to get detailed. The service representative told me he was entirely unfamiliar with the detail process, but that it would only take a couple hours and I was welcome to wait; I opted for the loaner vehicle and was accommodated. I returned the next day to find water spots and dirty water streaks on the vehicle, a wiper blade that had been improperly reinstalled, dirty windows, and worst, a rear passenger window that was off the track and a dent in the door. They claimed they were not responsible, but offered to take a negligible amount off the cost of the window repair. When I arrived home I was greeted by a low oil light. While this issue was no fault of theirs, I truly cannot believe they didn't do a courtesy check. I can guarantee I'll never be back.

It was a good experience and the service rep Anthony took care of the need.

We have worked with Chris Jurgens on four different cars and each time he was outstanding. He knows the cars from bumper to bumper and makes the buying experience very comfortable. I would recommend him to anyone interested in a new BMW. Thank you Chris!!

Joe, Jeff and Ron were all amazing. My mom went in to test drive and Mini and left with one. Everyone was so nice and helpful.

Exceeded my expectations! I'm so happy with my car. He made it so easy for me to decide .!

Thank you Tad for a great car buying experience! You took care of my wife and I, thank you

This is the second BMW I purchased from Chris Jurgens at BMW of Dallas. If I had to sum-up why, it's because Chris is a straight shooter, he's responsive, and he truly gives a darn about me being satisfied. The net-net is I trust him. You should too.

Great people, Great Service, No Surprises! Like most of us, I have a busy schedule. My Service Manager Ryan is always prepared. I show up at the designated time, they are ready, Loaner car process is quick and easy. I receive regular updates on the repairs, realistic timeframe, solid cost estimates and no high pressure upselling of services. Basically no surprises - I like that! Highly recommend.

no pressure buy,friendly sales people,dealership is top notch.

Make sure you take any car you plan to purchase to a reputable mechanic. Bought a used vehicle there and after their "125 point check" I took it to a mechanic with a $4000+ price on things that needed fixed. Even under the 60 Day warranty and a 2 year extended warranty it still cost me $500 that they aren't covering.

all good on this visit- service was professional. John was excellent.

Best BMW dealership in DFW area. Best pricing and Customer care.

Or Salesman was great, referring else terrible

From the first visit until I purchased my vehicle the salesman was very friendly and helpful in me understanding the operational features ands terms of the vehicle. I would highly recommend Gary Aggas to any of my friend or I would return to the dealership to purchase my next vehicle from him

Great experience with the people at BMW of Dallas. Frank Atcheson was very helpful. Sales manager (Andrew) was great as was the Business Office (David). Great Service and a Great Deal.

I called in a problem that my rear right wheel kept losing air pressure even though I had been refilling it with air every 2 weeks or so. Jesse was great and very helpful when I brought in my car. They took a look and sent me pictures that there was a deep nail that went into the tire. Since they are run-flat tires, they were not able to patch or plug the tire, and Jesse was able to clearly explain this to me. Excellent service

Beth is efficient & Professional. I will continue to patronage this dealership.

I truly had a great experience the minute we walked into the door. The quality of service and professionalize was felt throughout the entire company at BMW MINI of Dallas. My knowledgeable sales person Othman Bouzoubaa was exceptional and I highly recommend him for your ultimate experience.

My service adviser, Carrie Murphy, is top-notch. She returns texts & calls immediately and keeps you up to date on service.

I worked with Chris, who was super responsive and quick to make everything right and to my liking! Great customer service.

i have bought a lot of cars in my life and spent hours in the dealership when buying a car, this time @BMW of Dallas I only spent 2 hours including 2 test drives, what an excellent service and streamlined process. Bruce L. was very courteous and focused on customer satisfaction. Thank you Bruce!

Shopping for a Mini-Cooper Countryman and saw they had the one I wanted. Called and they said to come down that it's on the lot. Wanted to trade my car so I went to wash it first. Called again by dealer asking when I'd be there. Told him 20 minutes. When I got there he said he tried to call me to tell me the car was sold right from under his nose. Since he called me twice that day you'd think he would have known the status of the car. I left work, took 30 minutes to wash my car and then the time to go to their dealership and track him down in the middle of my workday. Never again with that dealership and probably cars.com.

Great service and the staff is very professional and attentive.

Quick fast and easy. I didn't feel cheated! I wish I had known sooner about BMW Dallas. I will refer family and friends! Thank u!

We just purchased our 5th Mini in 15 years & this time we choose Mini of Dallas because they had the exact car we were looking for. Have to say it was one of the smoothest, most direct & pleasant car buying experiences either my wife & I have had. Joseph in sales was very helpful & a truly nice person to work with. The business part of the was very simple -0- hassle. Buying a new car should be fun and this really was. Great job & kudos to all involved. PS the car we traded was fairly valued & the dealership was a dream to work with. Essentially worked over the phone & when I got there the detail were as we discussed. Great job Joseph and all.

Incredible sales experience with such honesty & integrity! I highly recommend David to anyone who appreciates a no nonsense approach to buying a vehicle.

Bought a car here last year, it was great for the first few months. The car started having problems, it only had 12k miles when I got it. Then when it came time to register it I found out there was a hold on the title. They never gave the bank the right title, and sold it to me under a title of a different car. The title still has yet to be fixed and they love to not honor warranties on anything unless you sit there and argue with them. Worst experience of my life never buying another mini. When I went to trade off the mini I got the car fax from it. Nothing was matching up to what they showed me when I bought the car. Had its timing chain replaced at 17k miles, which is impossible because it only had 12k when I bought it. Auto nation is currently dodging calls from bank of america to get the title worked out. I wasnt even able to legally drive my car, they were depriving me of my own property. Never buy from this dealer.

Great service and repair work. Highly recommend them!

Went to the dealership 4 times to get my car fixed, they couldnt fix it the last time I went never got a call or a text saying my car is done I had to show up and find out if my car was done. Then they said they would charge me 55 dollars a day for 17 days because they sent a text saying my car was done. Who ever sends a text saying your car is done, any how the GM and the service manger both said I got the text and I deleted it. Also the GM said she would come to my place of work and tell them how I behave, they cant take accountability of their actions. Also to top of all of they said they would not fix my car after I paid 541.00 dollars. At the end when I was leaving they said I had damage on the loner car. I would not go here they will do anything in there power to make you feel wrong.

I have been taking my car to BMW of Dallas for more than 2 years now. Victor Jaimes has been been my service representative and is one of the most courteous, knowledgeable and customer focused person i have met. He makes sure that I have understood what work was done, what is recommended, cost involved etc. I hope to enjoy my car for many more years and will continue to take it to BMW of Dallas for servicing.

Awesome. Z and other staff were very helpful. I will definitely recommend this service center

Catherine Adams is a Mini fanatic! It was a pleasure dealing with her when buying our first Mini. Super knowledgeable and passionate about the Mini brand. Thanks Cat!

Victor Jamis, my service representative is the best in the business. I have been to the other 2 dealerships in the DFW area and BMW of Dallas is the best and it's because of Victor. He gives superior service.

I brought my 2015 x1 here for a routine oil change, and i was told that the waiting time was an hour to hou and a half. 2 hours passed and I found out that this dealership is part of AUTO NATION which sucks. Ive had the worst experince at AUTO NATION before and will not set foot in a place like that again and here I was right in the middle of it. Four hours passed and my fears became a reality. we couldn't find the service guy that took care of us initially and to top it off we couldn't take her car because it was in the middle of the oil change. Our service rep was not the nicest one to begin with, no one in the dealership were actually nice or approachable and we couldn't figure out why. We' ve been to many other BMW dealerships and everybody and has been very nice with excellent customer service and this particular dealership difer a lot from the rest of the ones that we are used to. Long story short three days after having to drive a loaner car that we have to wait for at least two more hours to get, we are picking up our car. The price it's a very different than what initially we were told. No one can answer her questions and we're waiting again just to pay an hour and a half . I've said it many times before and I'm never going to stop saying it stay away from AutoNation dealerships, they have the worst service ever, they are a complete rip off and it's a disservice for you as a customer if you buy any of their vehicles.

Horrible service I would never purchase a car from them ever again! I purchased my car November 2nd 2016 it is now February 13th 2017 and I still have not received my tags or my plates everytime I call I get the runaround them taking down my number and saying they're going to call me back when they found out more information never receive a call back. This is my second paper plates I have received and they expire today. Called BMW of Dallas they DON'T see any tags or plates. The lady said she'll call me back when she find out what's going on but she transferred me to the GM manager didn't pick up and I left a voice message. What am I supposed to do drive with expired Paper Tags for the SECOND time?

This dealer play tricks with customer.2 years ago when I bought the car, they told me free Car service is included for the first 3 years, which is one important reason for me to buy bmw. Then it's not true when the time comes for routine service, they do not cover tire rotation or alignment and they charge premium fees for this. They should be upfront by then. Moreover, at the previous service, they did not notice me that they did not rotate the tires. One would assume it was rotated as part of routine car service. This problem was found out at the second service a year later. Tire rotation is overdue and I can already feel slippery driving issues while making turns. Be careful and ask for details when you deal with them. I would not buy a car from this place again.

My experience was Excellent . Salesman was very helpful and knowledgeable. I would recommend this dealership to anyone

I got a 2010 BMW 321i from here and good lord was it the WORST car I've ever gotten. I hope not all BMW's are like this. When we bought the car it was littered with Coke stains, lipstick and glitter. AFTER they said they detailed it. I "detailed" it myself and still couldn't get out some of the stains. And finally the air conditioning controls were so sticky I HAD to replace it. We contacted BMW of North America and they were nice enough to tell the dealer to fix it. After the dealer didn't care. Finally got new floor mats as well as mine were dirty. That was the least of it. The car had a multitude of problems over the 4 years I had it. The car would hesitate A LOT when pressing on the gas, the gas pedal was SHORTING OUT. The fuel line had leaked MANY times. Thank god that was still covered under the warranty. The thing finally gave me such a headache I finally got rid of it and traded it in for an almost brand new Toyota Avalon touring edition. Beautiful car, had every feature BMW didn't, AND the staff/buying experience was so lovely. They even detailed my car, CORRECTLY. They made sure the car was in tip top shape, clean, and up to date on maintenance BEFORE giving it to me. Something a luxury dealership couldn't do. It's not that hard. I had to go back and forth between dallas and my home in Fort Worth way more than I should have because they couldn't fix it all the first time. NEVER AGAIN BE CAREFUL WITH THIS DEALERSHIP.

Ahmed Ali was great to work with. He made the buying process easy and hassle free.

Great and Superb Service! My account rep, Alexis and Sales Mgr. Susan provided excellent service!

I went in to have my door handle fixed, wind shield wipers. So happy they fixed my glove box button also as an extra.

Great but I was in there about 2hr. Although service was great and they were very friendly luvd it

I took my car in and was assessed $1400.00 for a job. When I chose to not install a part costing $95.00 on the market, being sold for $270 by BMW with $445 labor costs, they did none of the other checks, left my hood unsecured and returned the car with a flat tire. My hood popped up on the highway while I was driving away from the dealership. All they responded was to come back to complete the job at a $15% discount... I value my life. Never going back...

Worst buying experience ever. So much went wrong during this transaction (sales, sales manager, finance & service department) that I can't list it all here. The reviews on this store were not good when I checked them but I took a chance anyway. Big mistake! The salesperson explained that the bad reviews were mostly the service department. I can speak from personal experience that the bad reviews are not just the service department. My experience with both sales & service left me with a sour taste. I won't even return to this store for service in the future.

Great Experience on buying our 2014 certified BMW 5 series.

This place is absolutely the WORST at follow through. From selling us a car with faulty BREAKS, so not even getting us our plates after 2 MONTHS & a trip permit expiring. And lets not forget the woman who didn't do her job and cancel my warranties, i've been waiting for $1500 for 3 months now. i love my x5 but this will be my LAST time dealing with these guys. noone calls back, i'm constantly stuck being ignored. i spend close to $150k with these guys and this is how i'm treated. Being local Realtors we could of referred a lot of business, but now we will advise people to STEER CLEAR

Great service as always. Customer lounge is outstanding, and my loaner car was new and made me think about my next MINI purchase.

I have been coming to BMW Dallas for 13 years. Always the best service and staff. Thank you all for the great work you do to make sure my car is safe and correctly maintained!

Had to call 5 times to get a competent person on my the phone. Girl kept giving me carfax info when asked about the inservice date. Had to call back and ask for finance to get anyone else one the phone. Trey was awesome and did a fantastic job of sales and finance referred me to gary. Gary told me the car was perfect I tried to give him a chance to reword it but assured me it was flawless. Text gary for pictures no response. Trey offers to take pictures does an awesome job. Gives me exactly what I was looking for and finds many rock chips, scrapes and dings. Very professional Finally gary the guy who said it was perfect now tells me the rear quarter panel has been repainted, someone didn't do a very good job and I don't want this car don't waist my time on it. So I ask him to check it with a paint meter so then it changes to the bumper(so he can't measure it) Either lying so I will go away or the car was traded in, inspected by several people and no one noticed this terrible paint work? At this point I should have wrote BMW off and went to another brand. But I called to try and speak with a gm or sales manager. 1st time I was transferred to someone's voicemail 2nd time I was put on hold for 15 minutes some guy with 2 initials ez maybe?(forgot his name) 3rd Call back again to ask for this guy and the guy who answered the phone acts like he can't hear me and hangs up. 4th time Finally have to try service and the get me transferred to a girl who got me with jeff. I tell all of this to jeff who tells me gary is the last person he would expect this from and he will go check the car himself. An hour later jeff calls me back and says someone has put a deposit on it after it has been for sale for over a month and no one wants it because it's blue (gary's reasoning for good pricing) Jeff promised to find me the exact same car and sell it to me for the same price to make it right. I said I would prefer white exterior and he said no problem I find this series of coincidences unlikely I was obviously miss lead about condition And feel like I was lied to so I would go away. I have several friends who own bmws and they all say there experiences were great but were disappointed to hear about how I was treated.

My daughter and I purchased her first car from Catherine at Mini of Dallas yesterday! I have to say it was by far my best car buying experience EVER!! Catherine Adams is an absolute expert on Minis and loves to share her knowledge. She was such a breathe of fresh air from the moment we walked into the dealership. We �her new car and would highly recommend Mini of Dallas to anyone looking for a great car buying experience!

I purchased a pre-owned vehicle from BMW of Dallas. The delivery of my vehicle was less than desirable. It had water spots all over it and had barely been dried from being washed. The front low beam headlight was out on it but how was I to know until I drove it in the dark. The car was delivered with 40% oil life. No maintenance record of which type of oil was used. Unfortunately, BMW of Dallas failed to deliver.

Be aware buying from this place. I bought a BMW 328i with only 27xxx mile on it from them for about 2 and a half month. And the car couldn't even pass smog to get the license plate. How ridiculous is this, turn out their is a valve cover crack leaking oil problem and crack on the breaks. It will cost me $2400 to fix everything. I called my salesman Gary Aggas back and they just simply said is non of their business they are not responsible for anything. I will definitely take action and sue them for the dishonesty of the condition of the car. But before that, be aware to purchase any vehicle from this place.

Had a great buying experience with Alexis Garcia... she got me into a new lease in the car I wanted... I am a tough negotiator but she helped keeping the process moving and I walked away satisfied!! Thanks Alexis!!

I have purchased two Minis from Mini of Dallas. Excellent pricing and customer service. Extra shout outs to Alexis Garcia for helping me through my last purchase with her knowledge and patience of a saint and to Joe in service...can't make an informed decision without him! ����������

I came in with a low tire warning light on. I was greeted on the service line quickly and friendly greeters found a small nail in the center of the tread of my tire. They told me it could be repaired. After a half hour and with my car still sitting on the service drive, an assistant service manager came to the waiting area and told me that they would have to order a new $484.34 tire. He said it was not repairable. I thanked him, left and went to Discount Tire who gladly fixed the tire for free. I'm glad this wasn't my first nail in a tire but I am dissapointed that the approach was to just sell me an expensive new tire that they would have to order and keep my car until the tire arrived. Thank you Discount Tire for being customer first.

My complete purchase experience from "Greeting" , "Vehicle selection", "Order", "Vehicle build and delivery" as well as any questions answered and helpful comments after delivery was the best I have ever enjoyed in at least 50 years of purchasing automobiles. I am immense impressed with BMW of Dallas and their personal in all departments including, SALES, (SAMANTHA CICCONE), Management, Finance and Tech support.

My wife and I recently purchased our first BMW's, trading in two Lexus vehicles. We received excellent sales support from Jonathan and the General Manager was very helpful. We love our X5's and recommend the dealership.

The service department at this dealership is broken. Even with a scheduled appointment, I waited over half an hour just to drop my vehicle off. When they called and told me it was ready for pick up, I went in and waited another 35 minutes to get my car back. There were no other customers around...they just couldn't locate my vehicle.

Few days back I have purchased brand new BMW X5, Our family was really excited because this was our first BMW, The salesman explained all the features of the car and we purchased the car. We were very excited to pick the car. Here are my experiences... On the DAY car was delivered to me : -> The car was parked in front of the dealership and it was dirty, Literally there were black rubber marks of the size of donut and couple greasy spots, When i have asked why the car was not clean, I was told its a management issue, I have denied to take the delivery but the sales person was kind enough to just clean up those spots. I am my family were not happy with the experience. Second day of car delivery : I have received a call to complete some more paper work which the BMW finance department forgot to complete, I had to drive 40 miles all the way to complete the paperwork. In the meantime when I was there I purchased the black kidney grills and wanted to have them installed, After the grills were installed I was told one of the grills broke, When asked I was told that they need to break the grills to install the new one's, After seeing multiple youtube videos this was a lie. The people here are very inexperienced it looks like. WORST PART IS WHEN THE VEHICLE WAS SOLD, I WAS TOLD IT HAS A LANE DEPARTURE FEATURE, WHEN I PURCHASE THE VEHICLE, THERE WAS NO SUCH FEATURE, TYPICALLY I WAS CHEATED. I don't understand why the dealership did this, Never ever I would recommend this dealership. Please go elsewhere, People here professionally cheat you.... These people don't even deserve a single star.... - Veena

I have been here twice an both times I have received horrible service from there service advisors

Beware of the runflat tire scam. They will offer this to you AFTER you have a deal to buy/lease and you are signing the papers. The tires are $450 each and have to be completely replaced every time you get a flat. You can get an add-on that replaces them for $50, but it is an extra $50-$60/month on top of your payment. I declined and now have to pay $1,300 to replace two new tires that would cost $30 to patch if they were regular tires. Stay away from BMW and their stupid run flat tires.

I work in customer service and as a consumer today my experience at BMW Dallas "Speechless ". I really felt like I didn't belong there. Ok I have 09 BMW but after spending well over $4000 to get my car up and running again I could have at least received a thank you come again, instead I received a total and receipt.. A gentlemen was standing in line as well taking care of his car and he received " thank you valet will bring your car around,, I got a "your keys are in the car"..and I had to go look for my car.

I went to buy x5m. they told me I can't test drive. WOW. I just went to another dealership and bought it. Salesman told us to do research online.

VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT. PLEASE READ if you want to be treated right as a customer below -- I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a ‘luxury car dealership”. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10 a.m from work and I was being handled by a service adviser ‘Andrew Solis’ reporting to Service manager Ricardo Sandoval. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my car’s status every few mintues but atleast 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX – Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers. I finally get a call from Andrew (this was after my multiple calls, voice mails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15 p.m and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill. I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer… This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo Sandoval who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7 p.m Monday evening to apologize and say that he expects his staff to atleast communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car. Tuesday a.m (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 mins drive), Carlos at their shuttle desk told me he would have someone at 3 p.m to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carols again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins ?? At that time, it would have been maybe 4:30 p.m or more. There was no apology or remorse from Carlos either at that point. So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours – again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew Solis in terms of any voicemail or emails ? SERIOUSLY ??? JUST APPALLED.. NEED TO ADD LOT MORE BUT AM LIMITED WITH CHARACTERS HERE THAT I CAN POST...

I am pretty disappointed as a first time BMW owner I took my car a month ago to this place to get a recall fixed for my tail light. My advisor said that he needed to order the part after waiting for 2 hours. Said they would get it the next day. And I haven't heard anything. I've called many times and the part still has not been ordered. Have been a proud BMW car owner until this experience.

This is the place no one should pick. We purchased a part from them and paid for the core ($169.50) at the time of purchase. when we took the core back, they asked for the original box. After we talked to parts department they were screaming on us. We asked for supervisor, but instead letting us talk to supervisor, they put us on hold and then transferred our call to sales department. People need to look at all other options in the DFW area before they even think about BMW of Dallas. They have no respect for their customers what is so ever, not only that, but they took $169.50 of our money for a box that is not worth anything. This is the place people needs to stay completely away from.

I simply needed to know the cost of a battery change on my BMW; I called twice, both times leaving a voice mail message (one to "Jeff", a service manager). Neither of my efforts resulted in the courtesy of a response! My next luxury car purchase will be a Cadillac ATS-V in view of the local BMW dealer's arrogance . . .

Well don in all aspects. Trade-in to new BMW delivery, flawless. It's my second transaction with Robert and he made it easy.

I just can't say anything bad about Mini Cooper of Dallas. They are top notch Customer service is excellent. My rep George Mavoulian is the BEST! And I love my Mini Cooper convertible!

After $2,500 worth or work, car came back with a nick in the paint, passenger side seat reclined like someone was either sleeping or joyriding in the car and the car was covered in film of dirt and grass like a lawnmower had been run right up against it. This is BMW service???

Brought my car in for simple diagnostics and warranty work around 9am. I was told it would only take an hour or two so I didn't request a loaner car since I figured I could keep myself busy for two hours. 8 hours later I have heard nothing, the service department can't tell me anything, and my advisor is nowhere to be found. Definitely do NOT use their service department.

No respect for one's time. I spent over two hours waiting for a SCHEDULED oil change, and the staff was not in the least helpful. There is literally no benefit to bringing your car here. I will NOT be getting my car serviced here again.

Zach at BMW of Dallas did a great job on my first service appointment. The loan car experience was easy and the drop off and pick up were quick and efficient

Driving BMW for past 15 years... BMW has changed for the worst.... Evolved into people who are interested is scamming customers instead of helping them!! Scam artist!! Watch out they will try to scam you n avoid telling you things so they can scam you for more money in long run!!! Stay far far away...

The sales representative was very knowledgeable and patient. I came in with little knowledge about the vehicle I wanted, but the representative filled me in on every detail to know about BMW. This was my first car purchase. I usually get buyers anxiety when talking to dealers in the past just because of the fear of taking on a new commitment. But, the sales representative eased all concern and fear. I highly recommend anyone buying their first car to BMW of Dallas. You will truly feel like you are joining a family.

Third time I've had to take my Z4 in for repairs - have literally spent thousands of dollars. Never a problem for the shuttle to take me home before this visit. Today they said I live 9 miles outside the radius they will take you home. 9 miles. If you live in Carrollton TX and need to take your car in to BMW of Dallas, be prepared to sit and wait of spend 50 bucks round-trip on an Uber.

Horrible customer service in the area of the service department. Neither managers or service advisors will return calls or emails regarding your vehicle that is being fixed for any issue. My service advisor was Andrew Solis and he has absolute horrible customer service, they lie, do not return calls or emails, and do not actually care about helping their customers who are paying for a better level of customer service. I would not recommend ever bringing your vehicle to be serviced at this location, you are better off going to classic Bmw where they actually care about their customers.

If you bought a full service warranty when you bought you car then do NOT bring it to the Dallas BMW for service. This is the second time I have taken my car in with a firm appointment and days later still have no status from the dealer. It appears that the warranty cars go to the bottom of the priority list. The service rep does not call back, the main service routes you to your service rep and so goes the loop. This place is TERRIBLE!

I am new to the area and recently got my recall notice for my airbag on my BMW. I did all my business with nalley BMW in Georgia and was in need of a new dealer in dallas. I only let the dealer touch my cars. I called into the main line and attempted to get the parts ordered and schedule an appointment. After getting passed off to numerous people and disconnected for almost an hour I gave up. I finally called back one last time and begged someone to please help me make an appointment. They put me through to the service managers voicemail and I left a message that was never returned. This sucks because i am right down the street from this dealer and it would have been perfect. I then bit the bullet and called BMW Plano and within three minutes my parts were ordered and my appointment was set. Since they had the car they pointed out i needed tires and brakes all the way around and I was due for my routine maintenance. I told them go ahead and I had the car back the next day looking great and driving awesome. This cost me $4800 which I would have given to this dealership if they just would have made my appointment and called me back when it was obvious they were having issues getting me scheduled. I give BMW Plano five stars. My wallet is a little lighter but the service was fantastic!!! Oh and they gave me a brand new loaner to drive after I told them to go ahead with the additional work on my car. I have two other BMW's one being an m5 and they will be seeing them as well. Your loss BMW dallas. Maybe you should have returned my phone call and put a little effort into making my appointment.

Went inside and was not greeted by a single person. Looked at several of their cars inside. Still not a single person talked to me. Waited 15 minutes total and never even once acknowledged. I guess they aren't actually in the business of selling cars. Take your business elsewhere.

The cashier was very rude and unprofessional . Wait time was too long. Two of the service advisors were eating behind the glass in the office while we waited over 20 minutes for the car. One had his feet up on the table. Before it was bought by auto nation, I always had complimentary vehicle offered . Now they apparently don't offer any and does not have rental car either. Definitely not going for a new BMW for my next purchase. Service is a big part in my decision. Not dumping 80 to 90 k for mediocre service for my next purchase .

Could someone please call me? I have left multiple messages for GM and Sales Managers. Regarding a vehicle purchased over 3 weeks ago that was delivered with the check engine light on and few cosmetic issues that were not taken care of when delivered.

My 2015 535i was towed into the facility for a drivetrain malfunction last evening. This was not my choice of dealership location due to the poor level of service previously provided. Roadside assistance advised that they'd only tow to the closet dealership. I gave this dealership another shot just to be fair, unfortunately they have failed again. I began calling at 7 am not only to confirm that my car was received but to arrange for a loan car. To my surprise, I was told that they'd put me on "The List" for a car!!! Not only this but they have failed to confirm any information about my car or anticipated completion. This would be key information considering the fact that they don't have a car or solution for me. Does it really take 5 hours to provide what would be considered base level customer service?!?!?

Cody, my service advisor, was very helpful. I appreciated the fact that the mechanics did considerable troubleshooting to determine the problem. I also appreciated the loaner car that was provided to me.

I recieved one of the worst customer service at this particular location by the sales associate but primarily by the finance manager. He was extremely discriminatory against me! I would not recommend this place to anyone unless like receiving horrible customer service

Brought in for a bearing/vibration issue on rear wheel and was quoted over $6000 for a transfer case, completely unrelated. When they called and gave me the quote, I asked about the wheel bearing which was causing the tire to physically shake. The advisor said they reset the computer, for several minutes I questioned him about how a computer reset could fix a physical mechanical failure. After several minutes the advisor put me on hold and called the tech working on my X5. The advisor returned and said the tech now saw the rear wheel bearing issue and would call me back. Mind you, this is explicitly why I took the vehicle in the first place! After an hour (and an already $6000 misdiagnosis to fix an issue) they called and said there was just a loose bolt, all was fixed now. I paid my $200 checkout fee (which I'm now disputing with Discover Card) and ended up taking my vehicle to an independent BMW shop as the vibration was still there after BMW said it was fixed. The independent BMW shop diagnosed the issue immediately (bad wheel bearing as we suspected) said never take the vehicle to the "Stealer-ship" and did the repairs for a fraction of the cost. ***UPDATE***: Dealership responded publicly on this review however did not return my calls when trying to call them back. Discover refunded the almost $200 shop fee for services requested that were not performed.

Salesman understood what I wanted and showed me exactly what I was looking for

Mini of Dallas has the BEST customer service & Joe Burke is tops!!! Always a great experience!! Love my Mini!!!

My BMW needed regularly scheduled service and BMW of Dallas did a great job of quickly getting my car service completed. Also my lease was almost over and my advisor suggested I talk to the sales team about my options...I left that day with a new 535i! It was a great day! Great service in the service department and the sales department.

Hey everyone, go see Hien at BMW Dallas for great customer service and cars!! Everyone is super friendly and helpful.

The car was obviously taken for a joy ride as the loose change that was sitting in the drivers side door was lodged into the back seat of the car. I didn’t know that a window repair constituted a 5 mile “test drive”… they must enjoy abusing and taking liberties with other people’s property. For those of you who are protective over the expensive items that you purchase, beware when servicing your car at this dealership. The recorded mileage when initially dropped off was 10693, and the recorded mileage when returned was 10694. However, the actual mileage when returned was 10698. Luckily, I was not able to find any scratches on the car. They also failed to follow up with me when my special order part arrived.

My advice, KNOW the honest value of your car for trade purposes. I emphasize honest value. Second, know the value of the car they are trying to sell you. Doesn't take much guesswork here when the price is clearly published for the whole world to see. Nothing worse than having a Dealer totally and completely waste your time manipulating numbers, and NOT honoring the published price of a vehicle. I have purchased at least 4 vehicles from these guys before. Today, I learned that my old Salesman is no longer with the Dealership. Shame on the new tactics.

Repairs were excellent, car was clean & detailed when I picked it up.

Best experience yet largely due to Carrie Murphy. Great addition to your team

Love the place! Victor is my service manager and he listens to your concerns and takes care of your vehicle right away. I have been coming here ever since I bought my car and recommend it to my friends and family.

The sales and experience at BMW of Dallas was excellent, however the delivery of the new vehicle was not. The "run flat" tires were an issue, brought to their attention as a shimmy/vibration in the drive, it took an extra visit and need explanation to have the issue taken care of. The tires were finally replaced (sitting on the lot for > 6months, they became molded)...yielding a vibration drive. Their service department may need to pay a little more attention to the customers insights.

I purchased my vehicle new from this dealership years ago. However, my experience with service has been less than desirable. The markup on their parts changes from day to day and is far more expensive than other local BMW dealerships. When you buy BMW you do not expect to pay more for a part coming from the same company and the price differ by almost 50%.

Overall I would give 5-stars. Our sales person, Samantha provided excellent service. She appeared to be honest and not playing games to make a sale. The sales manager appeared to be straight forward during this process. I would return to this dealership to purchase another vehicle. They made the process very easy.

To keep this short, I will just say that I have had way better service at other dealerships. Waiting to pick up your car after service has been completed is a joke. When my car was brought down from the garage no one else jnformed.me that my car was there, so I sat and waited for more than 30 minutes until I got up to go inquire about my car only to see it sitting in the service bay lane. For the price and reputation of the vehicles that are sold you would think that their service department would be one of the better service experiences, but I find that to be far from true.

No pressure dealership. Great buying experience...

It was a great experience low pressure in a relaxed environment. The buying process never gets 5 stars from me just because buying a car sucks, but the salesman went above and beyond helping me get the car home and the rest of the staff i interacted with were friendly and courtious. Time will tell if the car is a good one ( as its preowned) but it was in good shape and inspected before purchase.

I dropped my car off Saturday to replace a tire. I was informed they are out of that particular tire but they would order it and install it Monday. I dropped my car off at 7 am Monday. I was told the car should be ready in a couple of hours. The service rep Vernon said he would call with an update. Hours passed. I called and left a message for the rep. No return call. I then called and left a message for another rep. No return call. I finally asked for a manager. I was told that the tire was not in and would not arrive until Wednesday. The shuttle service stops at 3 pm so I had to get a ride from a friend back to the dealership. Poor customer service. I am looking forward to Sewell BMW opening so I can take my business there. Sewell makes customer service a priority.

mini of dallas provided a loaner for me to use, and completed service in record time. They replaced the windshield wipers, too--without me asking them to do it.

Great service an the are so helpful with anything you need.

Bad! Seems they only wanted to sell more services. Had no sense they were concerned about the customer.

I called the Service Department to find out prices on something that failed inspection and to book an appointment for an oil change. My service guy wasn't in, so the operator transferred me to Justin and I left a voice mail around 4 pm on Thursday. When I didn't hear back, I called again Friday morning. Again, my guy was out. I told the operator I didn't care who called me back. I left the message with her at 11:20 am on Friday morning requesting someone please call me back. It's now 2:45 pm Saturday afternoon and NO ONE has called me. Do they have so much business that they don't need my business? Is this what they call customer service? I'm shocked that they would treat an existing customer this way. I guess I need to take my business elsewhere.

Very disappointed in how MINI's options are advertised, we felt mislead on the advertisement for the 2 door Hardtop I recently purchased. My wife and I had been looking for a small car for her to use so we went and bought a MINI Cooper from MINI of Dallas on the drive back from AL to El Paso, TX. We had been researching small cars for my wife's real estate business and decided to go with a MINI Cooper 2 door over a Fiat 500. We knew we could not get all the options we wanted but one option that was important to us was Satellite radio. We went back and forth with the salesman in Dallas for a week prior to leaving AL and decided on a package that had Navigation installed and Satellite Radio "Prep". Now any vehicle I have ever owned with Nav, came with a back up camera and Sat radio ready to go. When you get the Nav with a MINI, back up camera is a whole separate charge as well as Sat radio connection. I knew on the vehicle I purchased that it did not have a back up cam and was fine with that. Knowing that the MINI had Satellite "prep" I did not question that feature as to me I thought "Satellite Prep" meant all I had to do was activate the Sirus plan with car's radio ID number. After being at the dealer for well over 3hrs in the middle of our 12hr drive back home, our car was finally ready. My wife had mentioned while we were sitting at the salesmans desk we could go ahead and knock out the Sat radio transfer and of course we could not because the car was being "dealer detailed" at the time which meant we did not have access to the radio to get the ID number for Sirus. By the time the car came around, we were so tired of waiting and had to transfer our stuff from our trade-in to the MINI that all we wanted to do was get in and get down the road. What satellite prep to MINI apparently means the car is wired for SiriusXM but dealer has to purchase some code and install in the car WHICH is NOT included in the purchase price. My wife and I did not figure this out until we got about 60 miles down the road, called our salesman back and asked where the Sat setting was on the radio menu to transfer our Sirus subscription from the car we just traded in. The salesman then said he needs to check in on that and call us back. A few minutes later he calls and says we should have done that back at the dealership before we left and did not know that Sat radio was important to us. Well duh that our number one reason for getting the package we got was because it had Sat Radio listed in the option list and was installed or so we thought. When you as a manufacturer advertise an option, you need to make it very clear what is entailed in each option. Dealer salesman need to know the definition of "Sat Prep". If you tell me something is "Sat Prep" to me that means Satellite radio is installed and just needs activated by the new owner not "you need to bring the car back in at owners cost for dealer to purchase some "code" and then charge the owner an "install fee" to the tune of $350 for something that should be included with the purchase to begin with. The car I traded in was a 2013 Dart with remote start, Sirus XM, and backup camera on a $19K car. It is clear ridiculous that a $30K MINI Cooper does not have Sat Radio or backup camera standard as standard equipment. When confronting the Dealer in Dallas to coordinate with my dealer in El Paso to cover the cost of the installation so my Sat radio connectivity I was told "we cannot do that, we would have to rework your original offer and we already gave you the best deal we could, we even lost money on your deal". What a load of crap, that dealer would have never sold me that car if they were going to "lose money on the deal". I am not asking for a whole year subscription from MINI, I am just asking that it be connected so that I can transfer my current Sirus subscription over. Otherwise to say something is Sat Prepped is extremely misleading and makes potential buyers think their vehicle is satellite ready when in fact it truly is not. I truly hope there is a MINI Dealer Corporate type who is reading this and fixes how you all advertise listed options. Either the car has Sat radio or is does not, there is no in between "prep" nonsense! Again very disappointed in MINI. Not to mention we were NOT looking for anything free however the New Sales Manager stated he was going to mail us a gift card for our long wait.....Guess that was miscommunicated too.

The service department is the worst I have ever experienced. Not once have they performed the work as requested. They have inconsistent 'rules' about loaner cars. They do not listen to the customer. If you can buy and have your car serviced at another dealership, I'd highly recommend that you drive the extra distance to get a better experience with a higher quality dealership.

We loved our experience purchasing a pre-owned BMW X5 from Kevin Choi and BMW of Dallas. We were treated like we purchased a new vehicle versus a pre-owned. Everyone at the dealership was very friendly. If/when the vehicle does need service there is a very nice/clean and over-sized waiting area with free wi-fi. I would have given them 5 stars but I think they under valued my trade in a bit. Still a great experience.

Remarkably poor service and attention to potential buyers for such an exclusive brand. This is especially highlighted in comparison to the Park Place dealerships around it where one is treated to exceptional curtesy and luxury. My own experience with the Park Place Porsche vs. BMW of Dallas left me knowing that I would not purchase a BMW from this location. My salesman could not answer questions about the cars I drove, took me for drives in a few cars that clearly were not in good shape, and left me with a teenage assistant to test drive the i3 because he wanted to go pick up his dry cleaning. The assistant was head and shoulders above the salesman in personality and ability to answer my questions: IE. he looked up answers on his phone that he didn't know. Doy.

Stay VERY clear of the Assistant Service Manager Ryan and the service dept. Took my M3 there that was out of warranty for a transmission problem that happened on the way there to get tires. 2 hours later he comes to me with a quote for $8200.00 in repairs that MUST be done he said to the transmission. After arguing about the quote I left. Went to my normal guy. He repaired it for $209.00 that included labor. Runs great now! Want to get ripped off go see Ryan.

We did not purchase the car at this dealership, but we have been treated like we did from the first time we walked through the doors. Most dealerships will give you the "appointment is three weeks out" routine if you did not buy there. Never had that problem at Mini of Dallas. They have always worked hard to get the car in and taken care of in the quickest way possible. We live 350 miles away, they understand that and they work with us to get the service work done while we are in the area. No better service department around. When you go in, ask for Joe Burk. He is top notch.

The worst ever! Stay away from this place!

Honestly BMW is cheaper than Ford. I have every extended warranty, including maintenance warranties, and they go out of their way to have items not covered under the warranty. I have a piece of interior that came unglued and they tried to charge me three hours to take off the entire panel to "fix" it. Absolutely absurd. I expect this from a Ford, not BMW. HORRIBLE when it comes to taking care of customers. Not only that, but they charged me $250 to "clean the brake dust" etc from my wheels to stop my brakes from squealing, only to find out, 2 miles down the road, that it didn't fix the issue AT ALL.

I bought a certified BMW 3 series from BMW of Dallas. The salesmanager was patient and responsible. The price of the car was reasonable. The condition of the car is just perfect. Good staffs, Great dealer.

Poor service experience with delayed communication and miscommunication. Escalated to service supervisor several times. Wrote an email to the General Manager about my experience and never received a response. My other experiences at this dealer have been OK. I write a complaint email to a company about one every year or two, I'm not a person that is generally difficult to please. Email to GM from June 30 2016 Jason, Good afternoon, I wanted to share some feedback on my recent experience at your dealership. I'm not sure what the communication disconnect was here but I have owned a number of premium cars and dealt with a lot of service departments and I have never had so much trouble just finding out the status on my order or getting a call back, even after attempting to hold and escalate my issues to a supervisor. This is the first time I have had an unpleasant experience at your dealership, and I get that everyone has a bad week every once in a while. I hope that this is not the case the next time I return. Here's the detail: 07-17-16 (Friday afternoon) I noted a small bubble on the sidewall of my tire. Called service to inquire about coming in to change it, they said I could come in Saturday without an appointment. 07-18-16 arrived FIRST to service Sat AM. It took over an hour to 'diagnose' the problem and let me know that my tire was not in stock. I chose to not take a loaner and was advised the new tire would probably arrive Tuesday. They did wash the car which was nice, but all in all it took 2 hours total for this visit? I was disappointed since it was a factory tire from a newer year model BMW and that the entire visit took so long. I would have much rather had someone check stock on my tire before I came all the way out there first thing on a Saturday in order to have to return later anyways. I could have easily read off the brand/size of the tire had someone given me the opportunity and mentioned that not all common factory tires are stocked. Murphys law, the tire does blow out over the weekend. 07-21-16 Tuesday around 8:15AM I called and left a message for Andrew my service advisor as I knew I was going to need a tow and wanted to know if my tire was in stock. Wasn't sure if I needed to call to my BMW towing service or if this was handled through the dealership. Noon, no call back from Andrew. Called service again. They cannot reach any service advisors at all. 1:45 PM I call back again. Still unable to get Andrew or any other service advisor on the phone for an update. Frustrated, I asked to leave a message for the Supervisor. Left message. 5:42PM. Still haven't heard back from anyone. Called again and held for supervisor. He said he would start the tow request and would check on the tire ETA and call me back. 07-22-16 Wednesday, nobody ever calls me back again to advise me if my tire is in stock or not. Still no call back from Andrew. Left a message for another supervisor Wednesday afternoon. 07-23-16 Thursday, called Andrew and spoke with him. He said the tire did arrive back on Tuesday??! Then he asked me about my warranty which I advised I did have one (BMW Dallas replaced another tire for me a few months previously under my warranty--not sure why you don't have this info on file already?). He later called me after calling the warranty company who said I was not covered. I disputed this as I knew I had a tire/wheel warranty. He called them back and straightened it out and the tire was fixed that day, and I was able to pick it up the next morning.

I saw a used Mini Cooper on one of the local car sites, that appeared slightly over KBB value, but it had low miles and we were looking for an economical first car for our daughter, so we stopped-by. We asked Andres for the bottom line price. He came back with their bottom-line cost which was where we wanted to be. No hassle, no BS, very easy. We wanted to finance through our bank and we were not hassled to use the BMW financing option. We will consider them for our next car purchase!

It was the best BMW service visit I've had in a while. It was simple and smooth. Mr. Vasquez was very detailed and thorough.

Charles provided a good service. Everything goes well and smooth. The follow-up after buying is also a plus to customer. I will definitely stop by Dallas BMW again whenever I need another car.

I went to this dealership to purchase a part for my sons car. We "do" own a BMW. However, as i walked through the dealership, not 1 person made eye contact with me or asked if they could help me. I was less than impressed. I will never do business with them again.