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Recent Reviews from BMW of Dallas

My Husband and I buy a new car every 36 months and this was one of the smoothest transactions we have ever had. I will be honest--in the 8 years that we have lived in Dallas, we have bought every car from a Sewell dealership because they are fantastic. However, I wanted a BMW this time, and since I live only 1.5 miles from the BMW Dallas store and 25 miles from Grapevine BMW--a Sewell Dealership--I decided to try BMW Dallas again. This was our third stop into this dealership--we almost didnt go back. Two previous times over the past six years ended badly--the salespeople were not knowledgeable. This time was different. After putting my inquiry online--and asking to be texted--not called (I was testing the salesperson to see if they followed directions)...I got a text from Alina Luna. She arranged to show me a car and I went in a few hours later to see it. Alina was very busy with other clients --I don't thionk she was double booked per se, it was just a busy Saturday--the last Saturday of the month. Alina treated me and my Husband as if we were her only clients. She never left us hanging--was knowledgeable, extremely personable, friendly, and amazing throughout the negotiation. My favorite Salesperson in the world is Stanley Bullock from Sewell Infiniti, but Alina Luna--she's easily right there on top! Want a new BMW? Go see her...I promise. She made my 3rd visit to the dealership amazing and sold me--and to be honest, I wasn't really sure of buying... my current lease didn't expire until November, but I turned it in anyways because of this. The other players: Alina's manager was easy to work with, however, he made a political joke at the beginning that I found distasteful--he said something to the affect of "as soon as the election is over that coronavirus will disappear.' That wasn't a cool thing to say. The finance manager was extremely efficient and friendly. The car was not detailed very good but Alina told me to bring it back and she will have it done again---not her fault as it was little things that are not immediately noticeable until you get inside for a few minutes.

Wes Lewis Sep 1, 2020

I recently purchased an 08 328i BMW. After about 2 months my key fob began to stop responding one day. 2 days later it stopped working all together. With little knowledge about BMW I contacted the sales department and explained that my key fob wasn't working and I wasn't able to open any of my 4 doors accept my driver door using my key. I was transferred to service. An appointment was set for me to drop my car off the next day. I explained again that my key fob and doors wouldn't open. I took my car in and met with Dameon Brown at 9:30 the next morning. Around 3 that afternoon I reached out to Dameon Brown because I had not heard anything. He was having computer problems. So he emailed me the diagnostic report from the service department. Of course they listed everything that needed to be addressed. I was informed that a fuse had blown and caused my interior unlock button to stop working and was informed that all my doors were now opening. I selected a few items to be repaired and picked up my car the next evening. After reaching my destination I got out of my car and hit the lock button on my key fob, nothing happened. I reached out to Dameon Brown explaining the issue. After a $903 bill the original issue was not resolved and failure by the service department not to secure my splash guard after making an engine repair it was damaged. Dameon Brown told me to drop my car back off on Saturday and he would have the service department diagnose my key fob and correct my damaged splash guard. Unfortunately I was without my car over the weekend, thank goodness for a second vehicle. Monday rolls around and I had to reach out to Dameon Brown at around 5 pm. I received a text informing me that my car was ready for pick up. I was not happy with the lack of communication. I was able to get a ride to the dealership barely making there at 6:50 just 10 minutes before they closed. I was assisted by a cashier and my car was delivered. Overall the communication could've been a little better but the damage to my splash guard was repaired at no charge but I was not able to replace my key fob at this time due to the additional $350 charge on top of the $900 spent the previous week. At the end of the day I will use this locations service again and I will ask for Dameon Brown.

Tam Aug 6, 2020

I was always a BMW fan but this store made me hate BMW and go with Mercedes! Actually, I have 2019 BMW X6M, and I was always happy with it, and I paid for it a cash price, no finance cuz I’ve never done finance with a bank. I always buy my stuff a full price, I don’t do finance! But in this 2020 BMW M8 grand coupe competition came out and I liked it so much which is $148,000. Cuz I have no credit history, I brought my brother with me to be my co-signer cuz he has excellent credit history. They saw his credit and said it’s accepted let me talk to my manager, then came back and said they need 7,500 down, we said ok. Next day, I got a call, refusing to sell the car cuz my brother has no auto finance history(never bought a car finance). Then I brought $45,000 down payment (which no buddy puts down that amount of down payment!) and went there, they said wow, it will be accepted for sure!! Eventually, they came back and said they need a $100,000 down payment from the price of the car which is $148,000 or $45,000 down with 3 months statement for the recent three months which is nonsense!!!!! But I brought my business statement and proofs that it’s my business but they refused it too!!!!!! Imagine guys they needed a $100,000 down payment from a car that is $148,000!!!!!!! This is BMW guys!!!! Which is the best car company in the world!!!! I’m putting $45,000 down payment and they refused me!!!! BMW, you’re getting cheap!!! I was gonna call the BMW in Germany and tell them the branch in the US is spoiling your reputation! Eventually, I went to Mercedes and looked at the GT 63s which is the same line as the m8 competition, and guess what!! they accepted me after just 1 hour When they know that I’m putting $45,000 down!!!! Not played me for 2 weeks and said none sense like BMW did to me!!! I swear I was in love with BMW but from this moment I hate it the most!! And I swear I will sell my BMW X6m for whatever price I get!! Cuz now I get annoyed by just seeing the BMW logo!!!! BMW, you hired unqualified people in the US to ruin your sells!!! Please don’t respond to me and say sorry and non sense to justify your cheapness. You’re scared to trust a customer who’s paying $45,000 from an original price $148,000?????? Anything happens, you’re the winner actually not me cuz you will get the car and keep the money!!! But you’re becoming cheap!!!

Mahmoud Elhaddad Jul 12, 2020

Went in to see what I needed to be looking at for a new car. I have a good friend that works at the place and he put me in touch with a knowledgeable salesman. (Nothing worse than knowing more about the car than the person trying to sell it to you. ) I knew that I wanted to stay either with my current series (5) or move up. I was fairly certain that I didn't want to take the initial hit on a brand new car. This got Joe , the salesman, thinking and he had just received a car back from a lease that fit me 97% of the way there. My last two cars were 550's, I knew that was what I was looking for, he had just received a M550 back as a lease return, great looking car, just black on black. (Wasn't sure I wanted black on black in the Texas heat.) I did something I shouldn't have and drove the car. I'm done. They needed a couple of days to CPO still the car, they replaced the wheels, they detailed it, etc. I took possession of it last Friday night. What a great car. The process was a little slow in getting through all the paperwork, but Joe was great in taking time at now 7pm to show me all the cool features of the car. However, on my way home, and the only reason I can't give this 5* is this..... the car didn't have Apple CarPlay! What car that retails new for $85,000 in 2018 doesn't have Apple CarPlay? Are you kidding me!!! I'm sure Joe didn't even realize this and it certainly wasn't his fault (BMW of Dallas if your listening.) Joe was great, one of the best car salesmen I've worked with. But, after some research I found out that you can get it for $300 on BMW App store. Honestly, though, who should be paying for this now? It should have been included if you ask me. This dealership has always been good to me. My friend (TJ) is one of the best mechanics I know. I honestly haven't had to use him that much, but I've had BMWs consistently now for 10 years, I don't know that I could ever drive anything else, although I have been tempted to try out Tesla, and I use BMW of Dallas almost exclusively. The dealership is very low-pressure when it comes to sales. It is clean, well thought out, and usually has a great inventory. I recommend them over any other BMW dealership in town.

Stephen Drye Jun 2, 2020

****UPDATE**** UPDATE: A few MONTHS ago, I decided to pay BMW of Dallas a friendly visit after speaking with the service front desk and service manager VINCENT. Before visiting the location, VINCENT had called me right after I went posting reviews about my negative experience with him and his team telling me that he would personally see to it that I would get 100% reimbursement for their poor service (that could have easily put me in danger) and lack of professionalism from my entire experience with both him and his team. He then begged me to take down all of my reviews and honestly, I should've known right then and there that this whole thing was BOGUS. After telling him that I'd think about removing my reviews (I had zero intention of doing so), VINCENT promised me that no matter what, I had his word that he would uphold and honor my 100% reimbursement. So now... let's fast forward back to my friendly visit post phone conversation with VINCENT. A month has passed and I have yet to receive the mailed check that VINCENT promised me. I visit the location cool, calm and collected, asking to speak with the service manager. Of course, you can never get a hold of him (I'm sure he avoids 99.9% of the customers he blatantly lies to) and he, unfortunately (but not shockinis not answering his office number... but to my luck, guess who happened to walk riiiiiiiight past me while I'm at the desk? The man himself. VINCENT the MAGNIFICENT (Haha, I'm funny). So, pay attention people. This is where it gets juicy. I (still playing it cool), say hi. Give him my name. Ask him for an update. He... (wait... I gotta laugh at this) LIES STRAIGHT TO MY FACE TELLING ME THAT THESE THINGS TAKE TIME AND THERE'S PROCESS/PROTOCOL yadda, yadda, yadda. And I get it. I'm well aware of how things work but I knew VINCENT was lying straight to my face. He, get this. He told me that he had literally mailed the check the day before. This was in JUNE. It's almost OCTOBER. And nothing. And you know what? It's not even about the money. It's the principle. Don't give me terrible service, give me your word on fixing things, beg me to take down my review, lie to my face, and then fail to follow up at all. I highly encourage anyone who owns a BMW to stay away from this place and especially VINCENT THE MAGNIFICENT and his team. Take your car elsewhere, even if you have to drive to BMW of MARS. This updated review is all the closure I need. Excuse me while I go post to all of the additional review sites. Oh, and hey VINCENT. If and when you (and your staff) see this, DON'T CALL ME. Bye, FELICIA. *drops mic *picks mic up *drops it again *kicks it ****ORIGINAL REVIEW**** ZERO stars if I could. The majority of the team I've worked with is ABSOLUTELY HORRIBLE at communicating with their customers. I shouldn't have to leave 1,000 voicemails to my account manager and receive ZERO follow up... EVER. Even tried speaking with the managers and literally everyone I'm put in touch with simply passes me around to the next person or the next voicemail. 1. Took my car in for repair, they told me it was fixed... next thing you know, my car is on the highway shaking furiously THE DAY AFTER I spent TONNNNS of money for repair. And, uh, not to sound dramatic but... I could've been injured. 2. They called in a tow from my home to their location and told me I would not have to pay for it BUT GUESS WHAT???? $150 added to an additional $100 repair fee from what they were supposed to had originally been fixing when I FIRST PUT THE CAR IN THE SHOP! What in the... 3. They seriously had the AUDACITY to tell me to pay the tow fee now and I'll get reimbursed later... HAVE I BEEN REIMBURSED ladies and gentlemen?! NOOOOOOOOOOOPE. 4. I've been calling and calling to receive proof of tow so that I can submit the reimbursement but my account representative WILL NEVER a) pick up the phone or b) call me back. Working with them has been extremely frustrating and I'm so over that place. RIDICULOUS. I'd expect better from a luxury dealership. FAIL. DON'T DO IT.

Brittani Wilkins Jun 1, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800 , and the labor rate changed from $280 to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I had an 'Autocheck' warning. when I came in, I informed the guy at the entrance - appt for the auto check and that they should see if the power lag I am facing is due to that code. I get called a couple of days later and it’s the clutch. I go in Pay $115 and take the car home and get it fixed. Late Dec I find that the Autocheck light/warning was never cleared. It shows a mileage count so I knew it wasn't. Once I was back in town I call and set up an apt – Saying I need you to remove the Autocheck warning as I have already paid for the service and was not removed. 2 days before the appt my check engine light comes on. So while dropping the car off I mention - I would like the check engine looked at while clearing the code. I thought the Check engine was due to the Autocheck not being removed (It hit 2000+ miles overdue). I'm told the CE light is due to the DMTL pump and have to pay $700. I could not afford it at the time so I tell Donna (S.agent) to clear the codes and that I will pick up the car. Again paid the $115, which this time was told it was for the diagnostic check for the CE light. I leave the dealership and come to find that both the CE light and Autocheck light are still on. So I call. To my surprise, I am told then that there is a different method to clear the Autocheck (Connect to a diff computer). This will take 90min and will cost $225. That the CE may have just come back on but also could be that service never cleared it. SO I state my case, why am I paying an extra $225 when this was what I came to get done back in Nov. No answers other than me being yelled at saying I came in to check the clutch. Why would I come in if I knew it was the clutch? And what does the appt card say..... it just says check code. Which for BMW is a completely different thing. Knowing this, would you not thing that there service department would do a better job from point A to Z. I then found out that this happened both times. Plus the service crew at the bay don’t really listen to you when you hand the keys off.

Chris Jan 24, 2019

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the hell??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the hell is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 23, 2018

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the xxxx??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the xxxx is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 22, 2018

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