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Recent Reviews from BMW of Dallas

Went in to see what I needed to be looking at for a new car. I have a good friend that works at the place and he put me in touch with a knowledgeable salesman. (Nothing worse than knowing more about the car than the person trying to sell it to you. ) I knew that I wanted to stay either with my current series (5) or move up. I was fairly certain that I didn't want to take the initial hit on a brand new car. This got Joe , the salesman, thinking and he had just received a car back from a lease that fit me 97% of the way there. My last two cars were 550's, I knew that was what I was looking for, he had just received a M550 back as a lease return, great looking car, just black on black. (Wasn't sure I wanted black on black in the Texas heat.) I did something I shouldn't have and drove the car. I'm done. They needed a couple of days to CPO still the car, they replaced the wheels, they detailed it, etc. I took possession of it last Friday night. What a great car. The process was a little slow in getting through all the paperwork, but Joe was great in taking time at now 7pm to show me all the cool features of the car. However, on my way home, and the only reason I can't give this 5* is this..... the car didn't have Apple CarPlay! What car that retails new for $85,000 in 2018 doesn't have Apple CarPlay? Are you kidding me!!! I'm sure Joe didn't even realize this and it certainly wasn't his fault (BMW of Dallas if your listening.) Joe was great, one of the best car salesmen I've worked with. But, after some research I found out that you can get it for $300 on BMW App store. Honestly, though, who should be paying for this now? It should have been included if you ask me. This dealership has always been good to me. My friend (TJ) is one of the best mechanics I know. I honestly haven't had to use him that much, but I've had BMWs consistently now for 10 years, I don't know that I could ever drive anything else, although I have been tempted to try out Tesla, and I use BMW of Dallas almost exclusively. The dealership is very low-pressure when it comes to sales. It is clean, well thought out, and usually has a great inventory. I recommend them over any other BMW dealership in town.

Stephen Drye Jun 2, 2020

The service was great. I had a complex issue with the valvetronics in my car. The dealership knew exactly what the issue was and how to solve it. They were through and efficient. This repair requires special tools and experience to accomplish. I had the car back in 2 1/2 days. Good, knowledgeable people who did their jobs well. The car runs like it is supposed to. The cost was high. I spent close to $5,000 for this repair! Had I not done it however, I would have probably destroyed the engine. within 30-45 days. By the way, it ran fine except it was a slightly sluggish accelerating. By the way, I never got a warning from the car. I noticed the car did not idle well on initial start up. I ran a scan of the car using a Carly adapter and it was only based on that I knew the problem was serious. I doubt the average owner would have had a clue until it was time for a new engine. My big issue is really with the car. It is a 2013 X5 with 57,000 miles on it. Since I bought it new I have replaced the water pump, thermostat, power steering reservoir, coolant tank, turbo controller, front brakes, the battery, flushed and replaced brake fluid and several other issues. Now I have replaced the eccentric shaft. and still face replacing the oil filter housing gaskets because of an oil leak, but that is a $2,000 dollar repair. Seems like a lot of problems for a car with only 57,000 on it and certainly not driven hard. I should have purchased the extended warranty. As it is, I have spent over $11,000 (not including the my labor for replacing the water pump, thermostat, front brakes, power steering reservoir and the coolant expansion tank) repairing this "high end" car. The car has always remained under cover and gets more attention than most because I am a reasonable mechanic. The difficulty is very few repairs that can be accomplished without special tools. The service department at BMW of Dallas did a very nice job. The cost is high, but given the special tools required, I did not see many options.

Stewart Slack Mar 30, 2020

****UPDATE**** UPDATE: A few MONTHS ago, I decided to pay BMW of Dallas a friendly visit after speaking with the service front desk and service manager VINCENT. Before visiting the location, VINCENT had called me right after I went posting reviews about my negative experience with him and his team telling me that he would personally see to it that I would get 100% reimbursement for their poor service (that could have easily put me in danger) and lack of professionalism from my entire experience with both him and his team. He then begged me to take down all of my reviews and honestly, I should've known right then and there that this whole thing was BOGUS. After telling him that I'd think about removing my reviews (I had zero intention of doing so), VINCENT promised me that no matter what, I had his word that he would uphold and honor my 100% reimbursement. So now... let's fast forward back to my friendly visit post phone conversation with VINCENT. A month has passed and I have yet to receive the mailed check that VINCENT promised me. I visit the location cool, calm and collected, asking to speak with the service manager. Of course, you can never get a hold of him (I'm sure he avoids 99.9% of the customers he blatantly lies to) and he, unfortunately (but not shockinis not answering his office number... but to my luck, guess who happened to walk riiiiiiiight past me while I'm at the desk? The man himself. VINCENT the MAGNIFICENT (Haha, I'm funny). So, pay attention people. This is where it gets juicy. I (still playing it cool), say hi. Give him my name. Ask him for an update. He... (wait... I gotta laugh at this) LIES STRAIGHT TO MY FACE TELLING ME THAT THESE THINGS TAKE TIME AND THERE'S PROCESS/PROTOCOL yadda, yadda, yadda. And I get it. I'm well aware of how things work but I knew VINCENT was lying straight to my face. He, get this. He told me that he had literally mailed the check the day before. This was in JUNE. It's almost OCTOBER. And nothing. And you know what? It's not even about the money. It's the principle. Don't give me terrible service, give me your word on fixing things, beg me to take down my review, lie to my face, and then fail to follow up at all. I highly encourage anyone who owns a BMW to stay away from this place and especially VINCENT THE MAGNIFICENT and his team. Take your car elsewhere, even if you have to drive to BMW of MARS. This updated review is all the closure I need. Excuse me while I go post to all of the additional review sites. Oh, and hey VINCENT. If and when you (and your staff) see this, DON'T CALL ME. Bye, FELICIA. *drops mic *picks mic up *drops it again *kicks it ****ORIGINAL REVIEW**** ZERO stars if I could. The majority of the team I've worked with is ABSOLUTELY HORRIBLE at communicating with their customers. I shouldn't have to leave 1,000 voicemails to my account manager and receive ZERO follow up... EVER. Even tried speaking with the managers and literally everyone I'm put in touch with simply passes me around to the next person or the next voicemail. 1. Took my car in for repair, they told me it was fixed... next thing you know, my car is on the highway shaking furiously THE DAY AFTER I spent TONNNNS of money for repair. And, uh, not to sound dramatic but... I could've been injured. 2. They called in a tow from my home to their location and told me I would not have to pay for it BUT GUESS WHAT???? $150 added to an additional $100 repair fee from what they were supposed to had originally been fixing when I FIRST PUT THE CAR IN THE SHOP! What in the... 3. They seriously had the AUDACITY to tell me to pay the tow fee now and I'll get reimbursed later... HAVE I BEEN REIMBURSED ladies and gentlemen?! NOOOOOOOOOOOPE. 4. I've been calling and calling to receive proof of tow so that I can submit the reimbursement but my account representative WILL NEVER a) pick up the phone or b) call me back. Working with them has been extremely frustrating and I'm so over that place. RIDICULOUS. I'd expect better from a luxury dealership. FAIL. DON'T DO IT.

Brittani Wilkins Jun 1, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800 , and the labor rate changed from $280 to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I had an 'Autocheck' warning. when I came in, I informed the guy at the entrance - appt for the auto check and that they should see if the power lag I am facing is due to that code. I get called a couple of days later and it’s the clutch. I go in Pay $115 and take the car home and get it fixed. Late Dec I find that the Autocheck light/warning was never cleared. It shows a mileage count so I knew it wasn't. Once I was back in town I call and set up an apt – Saying I need you to remove the Autocheck warning as I have already paid for the service and was not removed. 2 days before the appt my check engine light comes on. So while dropping the car off I mention - I would like the check engine looked at while clearing the code. I thought the Check engine was due to the Autocheck not being removed (It hit 2000+ miles overdue). I'm told the CE light is due to the DMTL pump and have to pay $700. I could not afford it at the time so I tell Donna (S.agent) to clear the codes and that I will pick up the car. Again paid the $115, which this time was told it was for the diagnostic check for the CE light. I leave the dealership and come to find that both the CE light and Autocheck light are still on. So I call. To my surprise, I am told then that there is a different method to clear the Autocheck (Connect to a diff computer). This will take 90min and will cost $225. That the CE may have just come back on but also could be that service never cleared it. SO I state my case, why am I paying an extra $225 when this was what I came to get done back in Nov. No answers other than me being yelled at saying I came in to check the clutch. Why would I come in if I knew it was the clutch? And what does the appt card say..... it just says check code. Which for BMW is a completely different thing. Knowing this, would you not thing that there service department would do a better job from point A to Z. I then found out that this happened both times. Plus the service crew at the bay don’t really listen to you when you hand the keys off.

Chris Jan 24, 2019

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the hell??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the hell is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 23, 2018

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the xxxx??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the xxxx is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 22, 2018

Is there 0 stars?..Because I'd like to give 0 stars...DON'T COME HERE. I WISH I READ THE REVIEWS...The absolute worst BMW experience I have ever had. I came here because it was about 10 minutes away from my house--I usually go to BMW of Plano. My right front tire had been slowly losing air over the last 3 weeks or so, and within the last 2 days had been at 5psi [flat] when I would wake up to go to work..The other tires did fluctuate to lower psi due to colder weather as expected, but the right front tire kept going flat. I work nights, so after I got off around 730am my tire was flat again, so I brought my car in. I explained the situation to the advisor which I thought would be an easy "slow leak" or "nail in my tire" diagnosis. I had my car brought back to me and was told that there was nothing wrong with my tire. I again explained what happened over the last few weeks, and that it wasn't possible for nothing to be wrong with the tire and asked if they could take a look at the tire again. They took it back again and brought it back up after about 10 minutes and told me that there wasn't anything wrong with the tire--they did a thorough inspection of the tire and they didn't find anything. They said it just may be "weather-related". I'm dead tired at this point, and let them know if I woke up the next morning and found that my tire was flat again I would not be happy at all. Went to sleep and woke up, and SURPRISE! My perfectly fine tire was flat. :/ So I had to air up my tire to get to work, air it back up after I got off (because it went flat AGAIN while I was at work), and drive to BMW of Plano, because I didn't want to waste a single iota of time going back to BMW of Dallas. Especially since because I didn't have an appointment 24 hrs out, they wouldn't give me a loaner car [which was also to my annoyance the previous day when they told me that]. Went to BMW of Plano, I thoroughly love the seamless service drive experience and customer service from their staff. I got checked in...told my advisor what was going on--he put me in a LOANER...and guess what, upon inspection of my "perfectly fine tire"--there was a BOLT stuck in the CENTER of it (HOW DO YOU MISS THAT?!?!).... Got my tire changed out and picked up my car late that evening. I should have just stayed going where I have been going, instead of trying to go somewhere for the sake of convenience. I went back to BMW of Dallas before I went to pick up my car to speak with the Service Manager, and when I walked in nobody greeted me--I was walking around to find an individual to ask if I could speak with the Service Manager....found this nice young man who walked me over to where he was and let me know he'd be with me in a few minutes...Sat and waited about 15 minutes..asked a service advisor I saw if the Service Manager was available....he walked over to his office and said he wasn't in there, and then points to the service drive and says that "He's the guy in the blue suit" and that he's talking to someone, he'll be back inside soon..and goes back into his office...[Okay??...thanks for that..] Waited another 10 minutes..walked back over to the nice young man who helped me in the first place and let him know nobody had came over to speak with me yet...he checks and sees that the Service Manager is with someone else. I had more errands to run and I left my contact information with him and I also left a voicemail for the Service Manager and have yet to be reached out to. So in a nutshell I would never be back here for service...I gave them 2 chances to fix my service issue and they failed. I don't trust the competence of the Service at this location if you can send home someone who CLEARLY is explaining a slow leak/nail in tire issue and tell them nothing is wrong with their tire--thereby wasting my time (because I had to take more time to get this checked out AGAIN). This location seems to be lacking in basic customer service and follow through...I will gladly drive the extra 30 minutes to the BMW of Plano to have any service issues addressed...and I was thinking about using the equity program they have here...but judging by what I have encountered here a few days ago, and the reviews I see here, I think I will pass.

Annahs Marie Dec 23, 2017

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