13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Dallas Difference

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Recent Reviews from BMW of Dallas

I do recommend this dealership for service. My past experiences (primarily with Jesse Salinas) have been great. Jesse along with John Coons have both helped me in the past and have an extremely good handle on the BMW brand and the vehicles in the fleet. Having intricate knowledge of the details of my specific model of car (and I imagine all the others too) and being able to navigate the landscape of the world of BMW service is a great asset and I appreciate them both. Where I think the BMW of Dallas Service Team is hindered, however, is when dealing with BMW corporate in being able to completely resolve customer challenges. In my case, I've complained about the iDrive system in my 5 Series. Although functional the majority of the time, there are occasions where the iDrive system freezes, reboots unexpectedly, and disconnects the bluetooth function which causes either my active call to be transferred to my handset or for any audio I'm playing to completely stop. There have been other occasions where my device (iPhone) would not connect to the iDrive system whether using CarPlay or the native iDrive system. These experiences are (increasingly) random and annoying (to a technically proficient person who generally is not sensitive to these technology issues because they will happen from time to time). My sensitivity has increased because it seems like the frequency of these experiences has increased. Where I believe the BMW of Dallas Service Team is hindered is in their inability to authorize and process a complete replacement of my particular system due to BMW Corporate rules that require a ton of paperwork and troubleshooting (with a BMW Genuis including the ability to reproduce a random event) to be done in order to "validate" the customer complaint. I feel this is a gross disservice to the customer (at least in my case and I would argue for others too) because I'm not making these things up. Each time it has happened, I've simply made a mental note and said that I'll just "deal with it" until my service interval at which time I'll bring it up to the Service Advisor. What I would appreciate in my particular case here is the leverage of the BMW Service Department Leadership in cooperation with BMW Corporate to authorize the complete replacement of my system preferably before my warranty expires at 50,000 miles (which I'm about 500 miles from).

Anthony Richardson Dec 29, 2020

Some times bad things happen to good people, and they happened to my ex-wife's Honda Fit, never good in any regard,when your son totals the car, but We were in good hands with Allstate. But there were other good hands holding us up, we turn to consumer guide, then dug deeper into research into timing chains, braking systems and what companies has the most recall history and what not's and if's N if not. And this landed on the 2010 Lexus RX 350. So we look into the car leasing company, cause they have a maintenance crew service their vehicles, and Joe Blow doesn't. Now; I grew up N. Dallas and in my day that was/ is Caddy country, and Caddy's owners or their caddies, service their lux vehicles at Lemmon Avenue locations, also GMC is kicking around that ball field and the homer are coming in as far as I can remember, but I am a truck guy. Back to us, and this hero type guy, think His alias is Randy Brown and His side-kick Jake Parham, so if your car get total, or whatever , ' your Bat light is burned out, you can call (214) 353-2854 & yes that's a direct line ( hope I didn't step on Superman's Cape) My Ex-Wife is a Pre-Own Gal and isn't spitting into the wind, Randy is a tall husky guy that did not sell Her the consumer guild RX 3.5 Lexus, cause the interior wasn't UP, UP, & AWAY, spit ball avoid. Next the on the line up out of the pre detail shop, had farm road dust, nothing grinds your cylinder ring and cam shafts like farm road dust, it was the RX 3.25 engine and the timing belt had been change out @ 60k, but it's a 2k plus job, He block all thousand so spit into the wind, side stepping the cape and hit the home run at Sewell Lemon Avenue Ball Park., where Caddies are still King! And out of the sunset rolls a 2009 RX 350 Lexus 83k, Light gray interior, wood accents, had 9 lux features beyond standard equipment. Sounds to good to be true, cause it is, gets better, two owners, all services and transactions preformed by the guys that own the ball field of dealerships,and hire super heroes w/ sidekicks to run their concession stands, maintenance crews, public relations team, then the home team, and the visit team. Sewell take care of everybody, there in Grapevine too. What ever make model, pre own, pre certified, fresh off the assembly line, back ordered, I heard of a a donkey once, but that could be a Urban Legion, like the lady of the lake. So if your light bulb still works ( unlike the bat lit) and your wondering why the are taking over the whole area and then some. Dud; find out, they have a website. Or call my guy @ 214-353-2854 Randy Brown / Jake Parham And quit trying to fix that Bat Lite, Hear He doing something heavy lifting @ Sewell Cadillac, Lexus, Buick, GMC ON LEMON AVENUE Fax line 214-353-2810 Toll free 800-352-8108 Direct line 214-353-2085

Timothy Roberts Oct 8, 2020

****UPDATE**** UPDATE: A few MONTHS ago, I decided to pay BMW of Dallas a friendly visit after speaking with the service front desk and service manager VINCENT. Before visiting the location, VINCENT had called me right after I went posting reviews about my negative experience with him and his team telling me that he would personally see to it that I would get 100% reimbursement for their poor service (that could have easily put me in danger) and lack of professionalism from my entire experience with both him and his team. He then begged me to take down all of my reviews and honestly, I should've known right then and there that this whole thing was BOGUS. After telling him that I'd think about removing my reviews (I had zero intention of doing so), VINCENT promised me that no matter what, I had his word that he would uphold and honor my 100% reimbursement. So now... let's fast forward back to my friendly visit post phone conversation with VINCENT. A month has passed and I have yet to receive the mailed check that VINCENT promised me. I visit the location cool, calm and collected, asking to speak with the service manager. Of course, you can never get a hold of him (I'm sure he avoids 99.9% of the customers he blatantly lies to) and he, unfortunately (but not shockinis not answering his office number... but to my luck, guess who happened to walk riiiiiiiight past me while I'm at the desk? The man himself. VINCENT the MAGNIFICENT (Haha, I'm funny). So, pay attention people. This is where it gets juicy. I (still playing it cool), say hi. Give him my name. Ask him for an update. He... (wait... I gotta laugh at this) LIES STRAIGHT TO MY FACE TELLING ME THAT THESE THINGS TAKE TIME AND THERE'S PROCESS/PROTOCOL yadda, yadda, yadda. And I get it. I'm well aware of how things work but I knew VINCENT was lying straight to my face. He, get this. He told me that he had literally mailed the check the day before. This was in JUNE. It's almost OCTOBER. And nothing. And you know what? It's not even about the money. It's the principle. Don't give me terrible service, give me your word on fixing things, beg me to take down my review, lie to my face, and then fail to follow up at all. I highly encourage anyone who owns a BMW to stay away from this place and especially VINCENT THE MAGNIFICENT and his team. Take your car elsewhere, even if you have to drive to BMW of MARS. This updated review is all the closure I need. Excuse me while I go post to all of the additional review sites. Oh, and hey VINCENT. If and when you (and your staff) see this, DON'T CALL ME. Bye, FELICIA. *drops mic *picks mic up *drops it again *kicks it ****ORIGINAL REVIEW**** ZERO stars if I could. The majority of the team I've worked with is ABSOLUTELY HORRIBLE at communicating with their customers. I shouldn't have to leave 1,000 voicemails to my account manager and receive ZERO follow up... EVER. Even tried speaking with the managers and literally everyone I'm put in touch with simply passes me around to the next person or the next voicemail. 1. Took my car in for repair, they told me it was fixed... next thing you know, my car is on the highway shaking furiously THE DAY AFTER I spent TONNNNS of money for repair. And, uh, not to sound dramatic but... I could've been injured. 2. They called in a tow from my home to their location and told me I would not have to pay for it BUT GUESS WHAT???? $150 added to an additional $100 repair fee from what they were supposed to had originally been fixing when I FIRST PUT THE CAR IN THE SHOP! What in the... 3. They seriously had the AUDACITY to tell me to pay the tow fee now and I'll get reimbursed later... HAVE I BEEN REIMBURSED ladies and gentlemen?! NOOOOOOOOOOOPE. 4. I've been calling and calling to receive proof of tow so that I can submit the reimbursement but my account representative WILL NEVER a) pick up the phone or b) call me back. Working with them has been extremely frustrating and I'm so over that place. RIDICULOUS. I'd expect better from a luxury dealership. FAIL. DON'T DO IT.

Brittani Wilkins Jun 1, 2019

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