Great timely service all around, recommend working with Tim!!

Great service. Timing. Professionalism and Care. 1000% recommend this place for all my services.

Having my car serviced at BMW of Dallas was phenomenal. I worked with Colin Roof. He was great. He explained the service and process of my service agreement. He also arranged for Lyft to take me home and pick me up so I didn't miss any work. During the service, the technician videoed the work being done and texted it to me. Prior to this day, I had a hard time contacting a live person. Colin made my experience much better.

Hands down BMW Dallas is a fantastic place. My car is always happy after I leave there with great service completed.

Great constumer service and awesome staff, Joe Silva was amazing and went out of his way to make me and wife happy, also my finance rep was also super great made sure we got everything taken care of and both jumped thru hoops to help us. It's really great to see constumer service is not gone , it thriving here thank you already recommend to few friends.

Very plea at and responsive service team though a little slow to start service discussion- check in

Will literally try to cheat you out of the contract you signed…service is pathetic not the kind of customer service you’d expect from “BMW”.

Excelente trato muy profesional y rápido muy amables todos

i bought this car which supposedly went thru 128 point inspection. But 3 days after I bought the car started making loud noises. when I looked under the front wheels I saw the the guards loose and rattling. contacted my sales person and he simply told me to take it to Land Rover dealer. I cant believe a BMW 128 point inspection didnt notice/fix this problem.

Very professional and my service order writer Colin was very good

Great service. I highly recommend this dealership to anyone wanting great service.

These guys are freakin? heroes in disguise! They make life better and the world go ?round. Hands down, a 10/10. Sick!

Great for service. Forget Sewell, come see Reesh at BMW Dallas!

THIS DEALER PROMISED US TO GET $1000 DISCOUNT AS A SIGNING UP BONUS ON OUR 2022 BMW X5 HYBRID AT THE TIME OF BOOKING, THEY DIDN'T HONOUR THIS DISCOUNT AT THE TIME OF PURCHASE. AGENT WAS CARELESS CHANGED INTERIOR COLOR WITHOUT OUR NOTICE. BMW FINANCE TEAM CHEATED ME OFFERING HIGH INETEREST RATE INSPITE OF HAVING GOOD CREDIT. STAFF IS VERY RUDE I WILL NEVER EVER VISIT THIS DEALER OR RECOMMENED TO ANYONE. MY BROTHER PURCHASED SIMILAR VEHICLE FORM OTHER DFW DEALER AND THEY OFFRED US LOWER PRICE WITH ALL POSSIBLE DISCOUNTS, LOWER INTEREST RATE WITH GREAT CUSTOMER SERVICE.

Great customer service and I really appreciate the ride home, even though I left my keys and had to come back. I think it might be a good idea to ask people to remove their house key just in case they aren't waiting for their vehicle. I also love that they send a video with a walk around of the car and any recommended services.

Colin Roof was an excellent advisor who was friendly, accommodating and patient. He’s a perfect representation of how most of the team is at BMW. Thanks!

Amazing staff, Good customer service. Ryan Chong, I really appreciate all your help. Thank you.

Great service, Brandi is so helpful and knowledgeable. They quote you exactly what your vehicle needs and don't try to up charge you. Excellent facility.

Had a 9:30am appointment for an oil change. Left the dealership at 1:30pm. I will never buy another BMW nor go to BMW Dallas for service. Ridiculous service.

Excellent work and service 5 ⭐️

Great 5 star plus service! I felt well taken care of and that my comfort and anxiety were top of the list for the list for the service department from the beginning to the end! I appreciate you all!

I recently ordered and purchased a 2022 BMW X5 from this dealership. My salesman, Mr. Brunson, was highly knowledgeable of this vehicle and helped with the onboard system setup and review of features. The overall experience was good. Although, I think some improvement in customer relations is needed. I remember showing up to the dealership to work on the car deal on one occasion. The customer service desk was not staffed. After waiting for a while, I walked around the showroom floor perusing the models. No one came to inquire whether I needed assistance. I found this a little irritating especially considering some of the salesmen did not appear to be engaged with clients. Eventually, I was able to get the assistance needed from a representative I flagged down.

I experienced a flat tire on a heavily traveled highway this morning. There were several meetings on my calendar, one of which was an important doctors' appointment. Vincent Hudson, the service manager for BMW of Dallas went above and beyond the call of duty to get my tire replaced so that I could safely get to my appointment. A technician was sent to my office to replace the tire and make sure there was no damage to the wheel. The service provided at BMW of Dallas is first class!!!

Fantastic service I've ever been experienced before

Ryan was easy to deal with and made the process pleasant

Extremely professional and welcoming with the customer first always in mind. . I can not recommend this dealership more as they will always have your best interest and will go above any expectations you have for them.

BMW oF Dallas has a Superb maintenance team and customer service. Tim Bennett demonstrates those qualities. He is very polite and makes sure that you're kept in the loop of the repairs that are recommended. I own two BMW vehicles and Mr. Bennett keeps them running exceptionally well.

Normal service scheduled and I had no problem or issues.

Colin was extremely helpful. Kind. Most of all, attentive to whomever he was helping, not just myself. I appreciated it. Everything went smoothly.

Great experience! Very nice, fast and professional. I have leased my car from BMW if Dallas for many years and service continues to be great. Reesh is particularly great in service department

Y’all be giving out Lemons .

Reesh went above and beyond to make sure I was taken care of and that my car was impeccably serviced. He?s an amazingly kind and thorough individual. I really appreciate Reese?s attention to detail. I believe all parts and labor were competitively priced and attended to properly. Thank you!

The Director of Service Mr. Vicent was Awesome like always. And my advisor Victory was as well they both made sure I was well taken care of.

Extremely professional and welcoming with the customer first always in mind. Special shout out to John Brunson as he guided me meticulously throughout every step of the car buying process as a first time buyer. I can not recommend this dealership more as they will always have your best interest and will go above any expectations you have for them.

This was a scheduled service. The car is 3 years old and needed necessary service.

Tim Bennett has always maintained a 5 star experience and gone above and beyond for me. I will travel 6 hours now just to see BMW Dallas !

Parker and Andrew was a great help with my experience. My bmw came in for a recall and they made sure I was taking care of .. My only concern is that bmw not having loaner cars it was a big Inconvenience for me ? But my overall customers service and experience with mini bmw in Dallas was great !!!

Super helpful and friendly staff ! Love this place.

The team at BMW Dallas did a great job in taking care of us! Instrument cluster issues were the cause of me picking up the phone and setting up an appointment with a courtesy vehicle. Upon arrival they greeted me and got me into my courtesy vehicle quickly, so I could make it to work on time. I received a call later that afternoon letting me know my wife’s vehicle was ready.

Reesh went above and beyond to make sure I was taken care of and that my car was impeccably serviced. He’s an amazingly kind and thorough individual. I really appreciate Reese’s attention to detail. I believe all parts and labor were competitively priced and attended to properly. Thank you!

If you guys need your BMW fixed…. BEG for ANDREW!!! Off the charts customer care and diligence!!! He went above and beyond to make sure my vehicle was repaired correctly. Service King left us in a death trap, but he worked with Progressive and proved to them that Service King failed to fix all of the problem. This was an issue that could have gotten my wife killed if not fixed. The steering kept locking up! Andrew believed what I told him and kept my car till it rained to get the system to act up again. But Service King said it was fine and that I was running the car through deep water. A TOTAL LIE!!!

Mike Torschia was outstanding. He explained everything and was cordial and professional.

We drove in from Louisiana to have our 430i serviced. Brian was excellent to work with.

I purchased a used 2015 Camaro ZL1 from BMW of Dallas, and Florin Nista was the salesman. Purchase went well and I was satisfied with the outcome with my vehicle. But….During the process I was also sold a extra maintenance warranty for $2,999.00 to help cover the vehicle in case it is needed. I had the vehicle for not quite 2 months and totaled it when a deer ran in front of me. Going through the process of insurance coverage etc.. I contacted this dealership about getting my “Warranty” money back in which they helped me get this process underway. I’ve submitted everything they asked for and on March 24th, 2022 the completion of all the paperwork was filed. It’s now May 3rd, 2022 and still haven’t received my money! I’ve left several messages with the salesman and the finance manager asking for them to return my call and they have not. It took all of 30 minutes for me to put the extra $2,999.00 down and it’s almost 6 weeks with no money or response to this problem! A complete failure to communicate with their customers, I personally will not do business with this dealership again!

We purchased a 2021 BMW and they sold it to us with a broken window motor. After having it not more than two weeks we brought it in to be serviced. It has been TWO WEEKS AND THEY STILL HAVE OUR CAR. Not only that, they refuse to rectify the situation in any way by providing us a loaner or compensation for a rental. This is absolutely horrible customer service. Who sells someone a broken car and then refuses to make it right by providing them with transportation until the car is fixed, or at least returning us the car to use. So basically if you want your car held hostage then use these guys; otherwise go elsewhere

MY BEST TRADING EXPERIENCE EVER I have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mrs SHEILA BRATTON. is an amazing trader, she steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach her on Email:sheilabratton354@gmail.com Whatsapp: +1(510)224-4372

Wonderful experience. Joe Eckert was friendly, engaging, knowledgeable, professional, helpful, and patient. The experience was do enjoyable that we decided to purchase an 840i convertible in addition to the X4.

Amazing customer service. Super friendly, took care of me, did not feel taken advantage of. Will only be coming here for all my services and definitely when I am ready for my next purchase.

Have had great experience at BMW of Dallas. The sales, finance and the service , all departments have good people. Especially the service department is very helpful and cooperative. Highly recommend. Victor Jaimes and the Service department is so good that I drive down 3 hours to Dallas even though there's another service center close by.

My experience at BMW OF DALLAS was nothing less than the best. The service was unmatched. Joey Eaves is the best. He made the buying process a breeze and gave great advice. I highly recommend buying your next vehicle from BMW OF DALLAS! Ask for Joey Eaves!

I got great service from BMW of Dallas. Tim Bennett was very professional and straight forward with his advise. I had previously been to another BMW service shop and they did not address the problem with my car, but BMW of Dallas took care of it.

Great customer service, communication was great and repairs were done, plus extra service items were added at no charge.

Chloe Ybarra is wonderful! She facilitated the buy of a used car I needed to sell. She made the process painless and I appreciate that.

Brought my wife's car in for routine maintenance, waited while they changed oil and spark plugs and filters etc.. , had complimentary Starbucks coffee and a danish , they called me up and I walked out and drive away , simple and easy

They have a phenomenal sales and finance department. They're friendly, knowledgeable, helpful and patient. The service department though.....too long of a list to put how bad that department is. From the lowest level to the service manager. God forbid you need to get ahold of someone too. Jesus.

Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com

What ever you do not buy the extended warranty bc the dealer had been giving the run around the warranty company (Autonation) says they have not received the cancellation for and she signed it 4-6 weeks ago and the dealer continues to ignore the requests so what ever you do do not buy extended warranty through them and the customer relationship means nothing to the dealer once the deal is done they do not talk or help in isn’t way the sales man was good but now the dealer will not cancel the extended warranty’s and the veg is being sold and they want customers to just forget about the money they paid for it it’s not right so do not get anything extended you cannot cancel it if you sell or trade your vehicle. Do not buy it if you plan on not keeping the vehicle for long. If someone at the dealer can help that would be great but I won’t stray away from my usual dealer Sewell they really treat customer with respect and help with any issues.

We had a great experience purchasing a used vehicle for our teenage son at BMW of Dallas. Would recommend.

Very clean dealership, I was helped by Rania Jamal and she was very well spoken, very professional and knew where she was talking about. Unfortunately I just stopped by but I will be back next week!

We bought a car without any problems, all was great!

While I was in for a car wash today, James Menoz went beyond his job as I pulled in. He worked HARD to retrieve small items that had fallen under my seat.He gave pleasant, courteous effort and reinforces why we have 2 BMW s from this Dealer.

God forbid, GOD FORBID you need the service department to do their job. God forbid. I swear it's like an act of congress to get them to answer their phone or to even return a phone call.

Jessica Catalan helped me with the purchase of the new X5 for my wife. She even delivered the car to me because I couldn't pick it up. It was great experience doing business with Jessica and BMW of Dallas.

Everything went perfect and smooth, amazing car and amazing service. John Brunson is truly the best sales associate ever, way to go!!!

My service advisor was so informative, I felt like he handled my whole situation via text, less thinking I had to do and made me feel as if I had been a customer there for years. Colin took care of my daughters car and got me on my way as soon as it could be and that was an elite Jon to me. Thank you Colin, and thank you BMW dallas!

I’m very pleased with my experience at BMW or Dallas and my Service Advisor, Colin took his time to communicate the analysis and claim status about my vehicle. Thank you all!

Thanks Robin for helping us and providing all the information! It was a really great experience buying a car there!

Definitely took care of me and my vehicle at the service center. When my vehicle needs service I look forward to working with Service Advisors like Colin. Big thank you.

Mr Brown from service stayed in touch to let me know what was going on with my car and also virtual showed me as they was inspecting my car very satisfied

Just ordered a new X3 and worked with John Brunson. Best sales advisor I’ve ever worked with. Friendly, accommodating, and down-to-earth guy. He knows his stuff and works very hard to make sure you’re happy. I got the best of the best by buying a BMW and having John as my advisor.

A professional and friendly team. Happy to recommend.

John Brunson is best of the best if you are considering purchasing a BMW. BMW of Dallas is fortunate to have such a conscientious and knowledgable sales person. As a BMW customer for 18 years, purchasing there ultimate driving machine in many states; I can most assuredly testify that John Brunson, at BMW of Dallas is top of the heap!

We received a great trade-in on our old cars and a fair price on the new one. We had to order the new car and it arrived just when we were originally told it would. It was a smooth and fun experience dealing with Matt and Jamie. I highly recommend BMW of Dallas!!

Norma was professional and ensured I was updated on my vehicle progress.

I recently bought a used car from AutoNation and the experience was very positive. The salesman and finance employee were very helpful.

Vincent and his crew are awesome.

I bought BMW X5 from 'BMW of dallas'. Excellent service. Sales person (Rania) was very kind and knowledgeable and was able to answer all my questions. She kept me informed during the entire deal as there was some waiting time involved. She helped me in getting best deal. One thing I liked about this place is rather than trying to sell the available car they tried their best to meet my expectations. Over all very happy with the service and will heavily recommend this place.

Easy! No hassle! No pressure! Great job!

Although my car needs some work done on it, Brian provided good customer service. The diagnostic test didn’t take too long and he was very transparent about the mechanic issues I have. He sent pictures of each mechanic issue and the breakdown cost for everything. Thank you

Always great customer service and service department always takes good care of my truck

Service department is terrible. Victor lied to me.

excellent service. Nice waiting area with covid wide spacing. Reesh is the best making sure everything is done efficiently and completely.

Great service. I had to change from Sewell BMW of Plano which is horrible as a dealership and service after they took over from Classic BMW because of incomplete repairs that I paid for. All of the correction work was completed by BMW of Dallas and I am very satisfied. Happy I switched. Thanks Victor.

My time with my salesman to finance to walking out the door was seamless. I used to be an Audi man now because of BMW of Dallas I am a BMW man

4.5.22 Took my car in for an oil change and when I picked it up it was shaking, vibrating, and cranking. I find it odd and suspicious. In addition, my A/C unit stopped working. Imploded. Conversation with assistant rep brought me no peace of mind. Car still in dealership… Update 4.19.22 car still in shop. Norma did provide a viable solution through BMWUSA to correct sticker shock of car being returned undriveable. Issue resolved.

Walked into their showroom and fell in love with the 330i on their floor. The staff was very friendly and efficient at getting us a good deal. Overall a great experience for a new vehicle but with a trade in.

Reesh as always was very diligent and on top of the situation. Top notch in all respects.

Brandi was great She took good care of me they are flexible with my schedule

Beat service around..Victor is the best!

My experience with BMW of Dallas was amazing! Micheal Torchia did an outstanding job with my new vehicle order. He was very professional and exceeded my expectations with his great customer service! This dealership wasn’t the closest to me but they showed that they truly cared and I’ll highly recommend them and will be a returning customer!

Joseph E. Really took his time explaining all my options for buying my first BMW X5. Right now with all the shortages happening we were in luck at finding one the same day. Really happy with my choice. Thanks again.

Reesh Ismail is my advisor very good at his job, any time i needed to speak with him he has always been available to give me the advise I needed and also has stood up for me dealing with warranty and Insurance company's. I highly recommend him to anyone that drives a BMW. Charles O.

Quality dealer service department. Brandi is a first rate service manager. Nice job BMW of Dallas.

Great job, efficient and Reesh made my appointment, got me in and got me out very efficiently. He really made this an easy process, especially given all the challenges everyone is having these days - with people, supplies, parts etc. Very pleased.

Tim Bennett has provided great service. He has great understanding of what customer's needs are and has done everything he can to assist his customers. A+++!

my go to dealership,great staff

It’s always a pleasure to take my car to BMW of Dallas. Superb customer service and attention to detail. BMW associates are always willing to go above and beyond for their customers.

Great communication and speedy service! Only reason I’m not giving 5 stars is I noticed a few black marks on my vehicle that I had to scrub off. Other than that it was great.

It’s always a pleasure to take my car to BMW of Dallas. Superb customer service and attention to detail. Victor Jaimes is always willing to go above and beyond for their customers.

I brought my car in for service to get a leather panel fixed on my car. Reesh Ismail was my service advisor and he truly went above and beyond to make sure my car and my needs were taken care of! I will definitely come back again when my car needs service!

Really liked our experience. My wife and I got a pre approval from Capital One and we saw a car here that we really wanted to take a look at so we called ahead to come see it and Lachelle took good care of us. When we got there the car was ready and detailed and we took a test drive and bought the car. My only complaints were the finance department took like an hour and a half and my wife was getting hungry so maybe to get us off our game or something and once he came and got us he wanted to finance us with another bank with higher interest but I understand it was his job but the finance man ended up putting us with capital one like we wanted and we put our down and was out the door very simple. Very nice guy though we went to the same college. We would definitely come back in the future when we get another car.

Very pleasant buying experience. Thank you Samantha

I had a good experience up until I got to finance, who essentially made me feel like I was stealing the car from them despite the fact that they were unable to match my banks rate and told me they could. After 5 hours of sitting around, their finance manager made me feel like she was doing me a massive favor by letting me take the car home. I would never purchase a car from here ever again.

My experience with the BMW of Dallas was absolutely phenomenal. Lachelle was the agent that helped me through the entire process of buying my new 2021 Nissan GTR, and made the process extremely simple and quick for me to buy, especially since I was in California and the dealer is based in Dallas. She made sure all of my questions were answered and got back to me extremely quickly. Best dealership experience ever for me!!! Mostafa also made sure to talk to me about all of the several additional insurances I could add onto the car, like genuine extended warranty, wheel insurance, etc.. Super helpful people all around and the price for the car I bought was extremely competitive. If you are going to buy a car, ask for Lachelle and you will not be disappointed!

Very pleasant experience. Thank you Samantha for prompt response and streamlined process to buy our first x7

Service Dept - Timothy is always helpful and keeps me informed throughout the process

Very good- Brian took very good care of my car. I would come back again for service.my car was repaired in an efficient manner.

Excellent Service. Fast, Friendly and Reasonable Offer. Will Definitely Refer My Family & Friend’s. Thank You

They did have a resonable selection given the times

The staff at BMW of Lemmon is friendly and courteous. We purchased our vehicle through Maximo Gomez Reynoso. Max was great to work with. He was very knowledgeable, professional and responsive to my emails and made the buying process a breeze and the other people are nice and friendly. I would highly recommend this BMW at Lemmon Dealership.

Service was great but never get topped off with washer fluid 😔 but other than that Darick was the coolest! Would recommend going here

Ive enjoyed most of my experiences at BMW of Dallas, they always try to accommodate my requests & Andrew is a super Service provider.

The best experience. Everyone is ALWAYS kind and caring. They speck and waive to you when you enter the building. They sent me a video of my car with the technician talking in the background letting me know what all they were doing to my car. I needed to stop by Verizon and they called me a Lyft that picked me up and turn me back. It was peaceful for me to complete my school work, including free WIFI, drinks, and snacks. After my service, my car was returned spotless!! ** 5 STAR SERVICE **

I had a nail in my tire this past weekend. I took it to service to get it fixed. I knew I didn't have an appointment and the helped me very well and quick. My service person was Colin Roof, he was very helpful and pleasant, he also got my oil changed he knew what needed to be done to my vehicle.

With BMW you don’t have to visit the dealership often. But it is always nice to get the service and attention you would expect to get from this dealership. Things are always done in a timely manner and that’s thanks to the service advisors. My advisor Victor J. has always gone above and beyond to make sure things are taken care of. I’m always kept in the loop and he makes sure all my concerns are addressed.

Service department was great. Allowed me to make an appointment online so I didn't sit on hold having to wait to talk to someone. When I arrived they took my car on schedule and quickly went through what was being done, which parts were optional and which were considered mandatory at my mileage. I asked if it could be done by a certain time and they promised it would be... then it was done 3 hours early and I got a text and email that I could come pick it up. Everything seamless and smooth during first service appointment. Dameon (I think I'm spelling that correctly) was great. Glad I bought a car there already, and now knowing after first service that that portion of the ownership will be easy as well is great.

Amazing service, fast and friendly! I love the follow up video from the tech team that serviced your vehicle

My repairs took much longer than usual due to the parts shortage but I was given a loaner for the entire. Time and kept up to date on the repairs.

Dallas BMW provides a top notch experience. Thoughtful and communicative during my car buying experiences.

I recently purchased a BMW X-1 from BMW of Dallas and had another great experience. I have worked with Robin McCormick for 15+ years and 10 different BMWs and can say without reservation that he is one of the best that BMW has. His professionalism, service and attention to detail are second to none. I highly recommend him - he will take great care of you, make sure that you understand all of the potential options and make this process easy and understandable.

Service included replacing tire. All staff was professional and helpful.

Experience was great. Great service. Nice people. Just purchased my third vehicle from this dealer.

Very very excellent team. Their very friendly and helpful.

I have been a customer of BMW of Dallas for over 15 years. The reason for my loyalty is how great the experience is with the service department. Over all of these years I've never had anything but positive experiences and my service advisor (Victor) is the best in the business! When you get your car back and you KNOW that everything has been done right, it leaves you with a great feeling. Thank you!

It took longer than expected for BMW Dallas to pay off my tade. Lmtc for Kathleen in accounting, never received a response call or otherwise. Andre P. was great to work with. He responded to my questions and concerns in a timely manner.

The service I received from Victor was GREAT! Will definitely contact him again if needed.

Great service! I had to pleasure and pure luck to have been able to work with Ismail Reesh. He was very personable, friendly, honest, and helpful. I can't wait to work with him again! He made sure as many coupons we could use were applied and ensured my car was taken care of. He explained everything up front to me and very clear.

I have been a LOYAL CUSTOMER OF BMW OF DALLAS Since 2006. SALES PROCESS, SERVICE EXPERIENCE has been and continues to be EXCELLENT!!!!!

very nice service and very good experience

I highly recommend BMW of Dallas! My process from start to finish was easy. John was excellent to work with, his infectious personally was balanced by his knowledge of the vehicles. He kept me informed through the entire process and was zero pressure to purchase a vehicle.

I have been a BMW owner, for quite some time. I am completely happy with my service advisor Reesh. Thanks for always taking good care of me..

Ryan Nutt was extremely professional and knowledgeable. He guided me every step to make sure I’m making the right decision and that I understood everything. He is a gem! I’ll be back! :)

I have been a customer of BMW of Dallas for over 15 years. The reason for my loyalty is how great the experience is with the service department. Over all of these years I've never had anything but positive experiences and my service advisor (Victor) is the best in the business! When you get your car back and you KNOW that everything has been done right, it leaves you with a great feeling. Thank you!

Very pleased with everything and everyone involved

Jamie made the process very easy and always was available for questions.

I purchased an extended warranty with my pre-owned Range Rover a couple of years ago. Recently I've had trouble finding a shop that would execute the repairs under the Red Shield Warranty process and rates. BMW Mini of Dallas agreed to take on the job and did an excellent job performing the work as well as keeping me informed of the progress. I especially appreciate the attention and dedication Austin Wilder put toward my vehicle repairs.

Last year December 2021 I bought the BMW 430i convertible coupe from BMW of Dallas. My experience with the sales team was great but the finance team was not so good. After two months convertible top stopped working. I dropped the car at a service station on 14th March. They sent the ASR report with a video link that they started diagnosing the issue. After three days of no response from them, I asked for an update. They need to replace the hydraulic pump for the top and no ETA provided. I ask for ETA on 19th March no response and ask them again on 21st March. I need to wait for 10 to 14 days as the part has to be shipped from Germany. I request some frequent updates and no response from the service department. After a week, I ask for an update and the part has not yet arrived. Now 3.5 weeks passed without any progress from them. I understand the supply chain issue, as a curtsy, they should provide some updates once a week (I am not asking every day). I have been a customer of BMW for 13 years and this is the first time I dealt with bad service from BMW. The service department needs some major improvement in handling customers.

My initial experience was great (pre-sale), but post sale I have been completely ignored and cannot get a return call or text from my salesman. I’ve reached out multiple times via text and call. Even when attempting to call the dealership directly, it’s a series of automated loops and redirects to voicemail. And I had a very simple question. I ended up texting using the site. Still nothing. I love my vehicle but I think I will service it elsewhere. Extremely disappointing.

Fairly seamless experience from making an apt to getting a video of work done to the drop off experience. The text msg of status is great and like ability to settle charge online for efficiency. Only complaint was even though I had an appt I still had to wait 5+ mins on my service advisor both on drop off and pickup because she was with another customer.

I discovered the brake lights on my sons car weren?t working. Walked in to BMW Dallas without an appointment. They took excellent car and quickly resolved the issue and got us back on the road. The excellent service was much appreciated, thank you!

I love how smooth and professional BMW of Dallas was. Staff was super nice & friendly. I would recommend you buying a vehicle through these guys over any other car lot.

Really liked the video walkthrough by the technician showing how the car compared to the checklist. Great pastries and coffee. Quick service in a great waiting area. Best thing is they take care of you, unlike Sewell!

After three consecutive BMWs, I consider myself brand loyal, so the dealership is secondary to the service that I receive from Robin McCormick aka my BMW sales guy. This is my 2nd purchase with Robin and his impeccable service keeps me coming back. My process starts on the phone, he reached out when my lease was ready to expire, had me come in and design what I wanted and he sent emails and texts with status updates. If you want a seamless car buying experience with little haggling and an outstanding experience, go see Robin McCormick at BMW Dallas.

I had a great experience with Robin McCormick. My current 3 year lease was ending, and Robin was able to get me a new BMW in a hussle-free manner. I am already driving it and the change over was smooth!

Robin is very helpful and responsive. Awesome customer experience. I highly recommend BMW of Dallas.

I recently purchased a new BMW X5 from Robin McCormick - Robin's attention to detail, customer service and care, along with keeping me updated every step of the way during the process, were, as always, exemplary! Additionally, Robin found me the exact vehicle I wanted, in record time - the walk through on how to operate all the magical new options was fun, and Robin always adds his great sense of humor! Thanks Robin - you rock!!

I recently purchased a 2018 BMW X1 from BMW of Dallas on Lemmon Ave. The team there was fantastic (I was assisted by Zulema and Kevin). They were personable, professional, and patient. I don’t normally write reviews but felt compelled to do so for this team. I was about to sign off on a X3 but changed my mind at the last minute. The team remained patient throughout the whole ordeal and got me the car I wanted, which I really appreciated. This was my first time purchasing a luxury vehicle and at no point did I feel like I was being taking for a ride (pun intended). Chris in financing was also great. He carefully walked me through all of my options and explained things in simple, easy-to-understand language. He even provided some sound advice on maintaining a BMW as an owner of one himself. Big thanks to the manager, Jim, and his team there. Car buying can be a daunting task but they made the whole process effortless.

Very friendly staff and process. They have simplified the entire cashier role, making it more of a 1:1 experience.

When I pulled my car in for service, a porter told me to go inside and wait. Usually, they ask if you have an appointment and who your advisor is. Then, they go get your advisor. I had to go inside, I sat for 5 minutes, looked at all the advisors sitting at their desk and asked one who my advisor was and she told me. I had to go talk to him and he said, "Oh, which car is yours." Need better customer sevice for a BMW dealership. Service and turn around time were good.

Great customer service and are always willing to help their clients. They check all around the car for any repairs.

I had an excellent experience at BMW of Dallas. Joe Eckert made the purchase process easy!!! Even though is not my closest BMW dealer I will drive 2 hrs for the service I received

If I could give more starts I would in a heartbeat! This was my first time scheduling service at BMW of Dallas. I brought my car in (2008 135i convertible) to get the rear roundel (badge) replaced and get the sun visor repaired or replaced. Reesh Ismail was my service advisor and he went above and beyond in ensuring I was taken care of. He was also able to fix my sun visor on the spot! I will definitely be coming back whenever my car goes in for routine maintenance!

If you need a BMW, especially if you need to order one I strongly recommend John Brunson. He is caring and knowledgeable and made the process enjoyable. Well done BMW of Dallas!!

Brandi is AMAZING! Very helpful! I had couple things I need to be fixed by n my car and Brandi explain to me which issue I need to take care of first and why.

Thanks to Joe Eckert we always have a great and easy experience here. We Highly recommend this gentleman to any who are in need of professional assistance with a new or perhaps CPO BMW

1st great experience with BMW dealership! Since my first 2003 BMW (then a 2006, 2007, another 2007, 2013, 2014, etc...) BMW of Dallas, specifically my SA Brandi, has been really, really good. When I took my X5 to Classic BMW, the service manager put his hands on me to force me to sign a receipt for work they didn't perform. The service team at BMW of Dallas has obviously been far superior. Brandi has been great, and I will continue to have my two BMW's serviced there. It's a plus to not feel like I'll be assaulted like I was at Classic BMW. 1yr update: since the initial review, I’ve bought two new cars - 2021 330i and m440i - from BMW of Dallas (Robert Grisham deserves his own 5-star review) and the experience was flawless. Service with Brandi remains exceptional.

I discovered the brake lights on my sons car weren’t working. Walked in to BMW Dallas without an appointment. They took excellent care of us, quickly resolved the issue and got us back on the road. The excellent service was much appreciated, thank you!

Service and customer service was great, all the time I was able to be in communication with Mr. Brown. Very polite and my car was ready in a week.

Really smooth process , John Brunson was my salesman and he made the process just fantastic. Left a great impression and I look forward to keep purchasing from him later down the line .

Went in for service. Joe Burk always delivers excellent service. He sent me a video of the work being performed on my vehicle.

Very pleasant and efficient experience. Having the service advisors text vehicle updates instead of having to communicate via voicemail, was much easier and less stressful than leaving voice messages.

My service experience with BMW of Dallas has continued to deteriorate over the past few years. This last visit took it to rock bottom. I have 3 BMW’s in the family and none will ever see the inside of Dallas BMW service again.

I highly recommend Sam at BMW of Dallas! We had a great experience and will be going to back in the future.

Just purchased my 3rd car from Florin Nista and the BMW of Dallas team. I’ve purchased brand new as well as pre-owned. They have done all the work ahead of time, giving me a seamless experience when in the dealership. Their prices are fair and no nonsense. They stand behind their vehicles and I have found a dealership for life. I would highly suggest reaching out if you are interested in a great deal with an honest company. Oh

My advisor, Tim is exceptional! He always takes care of my vehicle’s needs! In a rating of 1 to 10; 10 being the best, I rate a 15!

Worked with Alek on a new M4 Competition, and the whole experience was easy and without hitch. The team at BMW of Dallas took the time to review all the different features on my new car before I left the dealer (in fact, they did this while all the paperwork was being processed), so I was able to drive off the lot with all the info I needed to enjoy the car from the very first moment.

All fixes were done well and we were kept very well informed about what would be done and when our car would be ready.

I am so pleased with the service we receive every time I visit. Reesh always takes such good care of his customers. Goes above and beyond to meet every need! Thank you and also Thank you everyone at BMW!

Reesh is the BEST service advisor. Every time we bring the car in we use him. He gets to know his customers and takes very good care of them. He really made the process simple easy and got it done way to fast. (That’s a good thing tho) He really does go above and beyond for us every time. Thanks again, Thomas Dykes Dallas Realtor 6196068638

Worked with Alek on a new M4 Competition, and the whole experience was easy and without hitch. The team at BMW of Dallas took the time to review all the different features on my new car before I left the dealer (in fact, they did this while all the paperwork was being processed), so I was able to drive off the lot with all the info I needed to enjoy the car from the very first moment.

They are by far very Professional, Courteous, Knowledgeable and go out of their way to treat you as a valued customer. We've bought two cars here and each experience was great! Will certainly do business here again when the time comes to trade in!

Great service!! Great customer service!!great over all experience!!

Great service!

Professional and knowledgeable people keeps me coming back.

Just an oil change and break flush and a detail. Very easy in and out in within the day.

I had a great experience on servicing my vehicle! I want to thank Francisco for doing a phenomenal job and he went above and beyond to help me!

Originally, planned to buy my car from Sewell BMW. However, when I walked into the store, I was completely ignored by everyone. After 15 mins or so, I decided to walk out to head to BMW of Dallas and glad I did! My experience buying a car from Samantha was extremely smooth!!! Samantha was very knowledgeable and made sure all my questions were answered. If she did not know the answer, she let me know upfront and did her best to get it answered. At the end of the day, she was absolutely the most helpful sales executive I have every delt with and by far the most beautiful!!! I definitely will be back to buy another car from BMW of Dallas!

Victor Jaime always gets me fixed up and on my way. I’ve trusted the service dept. at BMW of Dallas for years!

The service we received went well above and beyond our expectations. We visited other BMW dealers close to our home but the service we received was very unwelcoming and made us have second thoughts of buying a BMW, but decided to give BMW one more chance and went to Dallas of BMW. This is when we met with Chris Jurgens and he immediately changed our entire entire negative perception we had built up to that point in time. Chris made our entire experience of buying our new car easy and stress free and he insured we had weekly updates on the status of our order. In addition, after we purchased the car he immediately emailed us to insure we were happy with the purchase. So, I can absolutely recommend BMW of Dallas if you want want to receiving honest, educational, thoughtful and expedient customer service. Regards, Chris Chrcek

I had the ultimate experience on 3/30/2022. Norma A was kind and professional. I was able to get my oil change and other recommended services done without long delays. Although I need other services down, I wasn't pressured to get any additional work done. Norma answered all of my questions with confidence and patience. While I waited for the services to be completed, BMW of Dallas provided me free transportation back home and a return trip to their location. 🥰

Victor was very professional. The service was quick and fast.I had a 7:00 am appointment for brake repairs and my car was ready at 11:30.

Great customer service! I had a fast leak in my tire (nail) and needed to get it to service quickly. Victor was my service advisor and he was great to work with. Honest, nice, and on time.

Tim (service) and Alina (sales) are both great. Answer questions promptly and I trust their judgement with my car.

They're horrible. They move with 0 sense of purpose. They don't want your business. Go to Arlington

My experience has been wonderful. Robert Grisham has been working directly with me and it’s easy to tell he truly cares. He has gone above and beyond for both mine and my fiancée’s cars. Robert is a great guy and deserves a big raise for his kindness and hard work!!!!

Joe Burk’s provides the best advice concerning vehicle service. Thanks!

Reesh is a super service manager! He cares about getting the car s fixed correctly.

They are very thorough and I love the video analysis by the technician.

What more can we say, this is THE dealership for all things BMW! What a squad of pros and great service! Big shouts to the intake crew each time we pull up, they always greet with a smile and awesome courtesy! And my man, Victor Jaimes, is a real champ! Let it be known!

The product and the dealership experience, from sales to service, are exceptional. Brandi Mukupe, my service advisor, and Robert Grisham in sales, offer the best combination of competence and attentiveness I've received from a dealership - superior to Lexus or Mercedes. Kudos to both, and to BMW of Dallas as a whole, for seamless purchase and service experiences on the 4 BMW’s so far they’ve sold me or serviced for me.

The experience was great. The car I was looking for was ready to test drive when I arrived. Christopher was awesome in giving me all the details about the vehicle. Financing went quickly and I was on my way. Christopher even called me a few days later to ask if everything was going well with the vehicle. Thank you for a great experience.

Do NOT go to this BMW dealership, i was scheduled for a recall and told that they were unable to do it (even though they scheduled me for it) so i decided to get a diagnostics while i was there. After the diagnostics no one from BMW communicated with me to see if i wanted the repairs done on my vehicle so i went to get my car back from BMW, when i arrived they gave me my vehicle, apologized for their lack of communication, and said if they did charge me for the diagnostics they will call me before they charge my card the following Monday, that Wednesday i get a random charge from BMW unannounced. It is shame how they lack communication and are super unprofessional, every time i have tried to call to ask about this they try to transfer me and my call drops every single time. I repeat do NOT go here, go to the Plano location, i hope BMW tries to make this right.

I went in for an oil change and vehicle inspection. I called the day before and made my 8:30am appointment on time. The service guy immediately tries to up sell me for 3 oil changes. No thanks. He tells me everything will take 1 hr and 45 minutes to 2 hours. After 1 hr and 15 minutes, the service guy comes to me and tells me I need a battery. No thanks. At 2 hours I go to the service guy and ask how much longer? He tells me 15 minutes. At the 3 hour and 40 minute mark a young lady comes out asking me if I’m someone by a different name. Of course I answer no. Five minutes later, the same young lady calls me to check me out. I never heard from the original service guy after I told him no on the up sell of the battery. I spent a total of 3 hours and 45 minutes there for an oil change and vehicle inspection. The service people act as if a customer owes them something. The last few times I went in for service I didn’t care for the way things went. I gave them the benefit of the doubt-they have proven to be consistent. I will not be taking my car back to Dallas BMW.

Great service and customer care from service advisor Reesh.... got treated with respect to my time and money, and they got my car services very timely.

Timothy was awesome and I loved my experience! My car was even washed when it was ready to go. Everyone is so nice at this dealership! Also - Timothy was kind and helpful but not pushy. I really appreciate that type of service. Thank you, Marquette

We just got our Brand new 2022 X5. Our sales person Chris Jergins was the most professional, knowledgeable and helpful person I have ever dealt with. We were so impressed from the sales point with Chris to the financial process with Ron I definitely will be recommending BMW of Dallas to all my friends and family.

BMW cars are one of my favorite the customer service Sewell is amazing highly recommend

Once again my BMW 3 series had to return to dealership for service. BMW of Dallas has an amazing Service Department! Scheduling is easy. Drop off for the car is easy & available for 'after hours' appointments. The personnel in the Service department is ALWAYS prompt, courteous, and professional.

Colin in the service department was very helpful and kept me informed as repairs were being made. My car was ready in a timely manner, and all of the employees I had contact with were great.

The purchase experience was great. Ryan Chong is the best car sales I've ever met. Very patient and thoughtful. Will definitely come back again for future cars

Amazing dealership - if you are in the market for a BMW, come here to lease or buy.

Brandi provided excellent customer service! She kepted me very informed in the process of repairs!

I literally have zero complaints about the entire experience at BMW Dallas! What a phenomenal team! JD made my sales experience, pleasant, smoothe, and seamless. It was a delight...no pressure...I was actually overwhelmed with hospitality...GEGE the finance manager is absolutely amazing and Amanda Malachi in finance is so sweet and kind. I will recommend this team to anyone who may be looking for a car.

As always, Reesh does a superb job in terms of explaining the desired services/repairs, coordinating a loaner car, and communicating the status of the work and timeframes. Very pleased with the work performed and most importantly with the level of customer service that Reesh provides.

I have been a customer of Brandi Mukupe (Service Advisor) at BMW of Dallas for our last 2 BMWs- A 3 series and now an X-5. Brandi always goes above and beyond to insure our experience is a "Ritz Carlton" experience! Her communication and follow thru is amazing. Earlier in my life, I was a service advisor for Rodger Meier Cadillac in N. Dallas. Let me tell you, the job is not easy. Thank you Brandi for the consistent awesome service!

Excellent customer service..

Excellent service center. Explained everything in detail. Not too expensive.

Reesh Ismail was very helpful and efficient. Everything was done on time and as promised.

Courteous staff and very helpful. They explained everything being done to my car. Parker Adams was very thorough and helpful.

Customer service was great, and the work was done quickly!

I was very pleased with the care they took with my whole transaction at Bmw Dallas. I purchased one vehicle that had a issue before 30 days had gone bye and I didn?t feel comfortable with that vehicle so they allowed me to come back to the table and purchase another vehicle which was a lot later year and had excellent mileage on it. Thanks BMW of Dallas you have a customer for life.

Service at the dealer was great. Every time I come in, the staff and the technicians resolve my issues with care.

I had a great experience at BMW of Dallas - The staff worked with me to ensure that when I left the dealership everything was perfect

Our service advisor, Brandi, is truly outstanding and extremely professional. Their service department is efficient and again our advisor is the best we have worked with.

I have bought two cars from Dallas BMW in the last month. I wouldn’t go anywhere else to purchase a vehicle. I worked with Robert on the first purchase, and then Robert and Joey on the section purchase. The team at Dallas BMW are professional, knowledgeable and easy to work with. They put the client first and that level of customer service is incomparable.

Great service

The entire staff at BMW of Dallas is extremely helpful and customer service oriented. They greet you immediately when you arrive and make you feel welcome. My service manager was Francisco Torres. He was extremely professional, and knowledgeable about the issues I was having with my vehicle. He kept me updated throughout the process and offered additional assistance with my vehicle that was not part of my service. I was extremely pleased with his attention to details, and he made the entire process painless as possible. I will be a customer for many years to come based on the experience I had from the very first visit.

Reesh my service advisor always takes care of me and the car. Great service every time.

I am completely satisfied with my recent experience with BMW Dallas. I had an issue while driving from Houston TX to Dallas TX. I was able to secure an appointment on the same day. Service advisor Damieon was the absolute best . I commend him on his patience and answering questions sometimes having to repeat as I will at times ask the same questions, just to confirm we all are on the same page. I drove away the next day back to Houston a very satisfied customer. Thanks to all that dealt with me and my vehicle. Best repair team !!!

It was a great experience! The car I was interested sold before I arrived, but there was the same vehicle being used as a loaner which was then approved for me to purchase. It was cleaned and made ready for me on the spot. They worked with my purchase needs as well and I am very pleased with my new car!

Best experience I?ve ever had with a car dealership. I just leased my fifth BMW from here. I wouldn?t buy or lease a car anywhere else. From my salesman, Joe Yetzer, to Ron in Finance, I felt comfortable and informed throughout the entire process. It?s a tough time to be shopping for a car, but Joe made sure he found a one I love. They truly want you to enjoy your car-buying experience.

BMW of Dallas delivers best in class customer service. Our advisor Brandi always does an incredible job ensuring we are kept in the loop of all things related to our vehicles. She is attentive, kind, and so so helpful. We are happy with our choice of dealership and Brandi plays an integral part in that!

I love love my new car. This was the best car buying experience that I?ve ever had. Thank You Hossein and Chris at BMW of Dallas for the Red Carpet treatment.

Caleb in sales was AWESOME from our first conversation and made the process extremely quick and seamless.

I was in and out. The service advisor was very professional. I highly recommend the dealer ship.

It was a great experience! The car I was interested in sold before I arrived, but there was the same vehicle being used as a loaner which was then approved for me to purchase. It was cleaned and made ready for me on the spot. They worked with my purchase needs as well and I am very pleased with my new car!

Such remarkable people! Friendly, efficient and fast! From my advisor Dameon Brown to the loaner car team! I love my every visit!

It was a great experience! The car I was interested in sold before I arrived, but there was the same vehicle being used as a loaner which was then approved for me to purchase. It was cleaned and made ready for me on the spot. They worked with my purchase needs as well and I am very pleased with my new car!

The buying process was fast and friendly. The service advisor tried to up sale me on repairs I didn't need.

Great service and Tim had great customer service. Will be back.

I had a problem with a coolant system leak that happened to be a recall item. I broke down a couple of miles from the dealership. Once I had roadside assistance get me towed into the dealership they promptly got on the problem and had me back on the road in a few hours. Everyone was friendly and professional.

They have top notch customer service.

This was my first experience servicing my BMW X3 since I bought it. They were prompt and professional. Joe Burk did a great job facilitating everything. I’m giving 4 stars, because I’ve had to bring my car in twice because of my Apple CarPlay not working. I’m hoping they fixed it this time and I don’t have to go back. All-in-all a good experience.

the attention of the BMW representative Joe Burk was outstanding

The buying experience was very friendly and professional. Florin did a great job. Mostafa at the finance department was amazing and honest. My overall experience was very good. I highly recommend this dealership.

GREAT JOBS! We got the car on time . Highly recommended BMW OF DALLAS . Go looking for salesman JOHN . He is the best.

Easy as 1-2-3. Jamie was great to work with. No pressure just made sure I got what I wanted. Smith process all around. Thank you BMW if Dallas.

Dameon was outstanding! He took care of our needs and kept us informed.

Our service guy is Tim Bennett is the best and he is so patient . I would give him 100 stars if they were there.

Was a Classic BMW client for 25 years but did not like the Classic commute so far north of my Park Cities home. BMW of Dallas was so close to my home and made me the best deal of all the area BMW dealers when I bought my latest car in 2014. I was concerned with working with an AutoNation owned dealership because I had enjoyed a very personal and ethical relationship with Classic personnel. I have been very pleased with the treatment and service I have received for my car and I will continue with BMW of Dallas. Updated July 2021 I needed to buy a new 5-series due to AT&T’s discontinuing 3-G tech that my 2014 5-series used. Inventory everywhere was tight but BMW Dallas had the car I wanted to buy. I’ve owned BMW 5-Series cars since 1982. Without a doubt doing this transaction there was THE WORST car buying experience in my life. Sales rep was inexperienced and unethical and everyone else almost hostile. Repeatedly asked for assistance after the buy from the Genius. No response ever. Never will I return to BMW Dallas for anything. And, I gave my feedback to BMW USA.

Very professional. The buying process was easy; I highly recommend BMW of Dallas.

The professionals at BMW/Mini are just exceptional in every way from communication to knowledge about my car to thinking ahead to saving time and most of all honesty. Also, they are always trying to make sure I am satisfied.

I had an Awesome Salesman by the name of Christopher. The process of start to finish was amazing. I met Chris at this dealership. My eyes has always been on the BMW X2. Chris told me whenever I'm ready to call him and I did that once I was ready. Chris is very customer driven & orientated. He went above and beyond to explain and explore all types of options that would best suit me & my needs. Definitely would recommend his customer service he was a great help 10/10! :)

Victor in the service department was the best! He kept in touch with me throughout the entire time he had my car in service to the moment they dropped it back off at my job.

Victor in the service department was a great service advisor to me. He offered to pick up my vehicle from my job to go get it serviced then dropped it back off. He also kept in touch with me the entire time he had my car.

nice service and willing to help you for what ever you need in your to be done.

seamless process with both Robert and Chris in Finance.

I had a really good experience. Reesh Ishmail was my service manager, he was very proactive and helpful throughout the process including explaining the repairs required as well as suggesting a certain service that would help the engine run better. I highly recommend him.

Great service!!

Victor in service department and advisor Robert G are the best

MW of Dallas provided a WONDERFUL car buying experience. Caleb Rustin helped me through the entire process. Caleb always responded in a timely manner to all of my initial inquires/questions, and even came into the dealership on an inclement weather day (icy roads) to help me purchase my car. The purchasing process was streamlined, and Caleb made sure to communicate all necessary information concisely, which was appreciated with the numerous pages of information that come with this type of purchase. I did purchase a used vehicle that ended up needing minor repairs, which Caleb worked with me to resolve, and even helped with transportation to and from the dealer while repairs were being done. BMW of Dallas went above and beyond my expectations. I cannot thank all the individuals, especially Caleb, for taking the stress out of purchasing a vehicle. Y'all know how to treat others with respect and integrity. A tremendous thank you for your service!

Reesh is a wonderful service representative. He made the process easy and was willing to help me in any way he could.

Great place to shop for a car. Customer focused and they go beyond the scope of the job to satisfy all your concerns.

Great experience with BMW Dallas. We had to order the X5 that we wanted, but it only took about 4 weeks for it to arrive and Ryan kept us updated the whole time. They also offered me the highest trade-in value for my old vehicle. So, overall a great experience so far.

It was nice liked the Lobby set up , just took forever to do a simple oil change .

BMW of Dallas provided a WONDERFUL car buying experience. Caleb Rustin helped me through the entire process. Caleb always responded in a timely manner to all of my initial inquires/questions, and even came into the dealership on an inclement weather day (icy roads) to help me purchase my car. The purchasing process was streamlined, and Caleb made sure to communicate all necessary information concisely, which was appreciated with the numerous pages of information that come with this type of purchase. I did purchase a used vehicle that ended up needing minor repairs, which Caleb worked with me to resolve, and even helped with transportation to and from the dealer while repairs were being done. BMW of Dallas went above and beyond my expectations. I cannot thank all the individuals, especially Caleb, for taking the stress out of purchasing a vehicle. Y'all know how to treat others with respect and integrity. A tremendous thank you for your service!

BMW of Dallas have done all of the service on my BMW Z4M since 2013. The repairs have always been done in an expeditious manner. The service reps have always kept me informed of how repairs are going and when I can expect the car to be ready. I wouldnt go elsewhere

My service advisor Dameon possesses great customer service skills!

Their service center is impeccable. They get the job done and always go the extra mile.

BY FAR the BEST experience buying a luxury car. HUGE kuddos to Caleb, our salesman for his professionalism and dedication. Not only did he have us laughing but he made us feel important. When you are spending a lot of money on a car- he is exactly what you need. Also, thanks to Chris, in finance. You guys stayed overtime for us and we love our BMW X5. Hope to do business with you again.

Great dealership! My car comes back feeling brand new after every service, thank you again!

It was comfortable just service took a little long

That is a very busy spot. Taking the car there and picking it up after services, BMW's were coming in continuously. That's either alot of maintenance needing to be done or that's a lot Services for the cars

Bought a car that just rolled off the Boat. A Bucket List moment!!

I had the best service advisor in the whole building I've dealt with BMW of Dallas for some years now and my service adviser always makes sure that I'm satisfied and for that I will keep coming back. My advisor name is Reesch.

No complaints! Reesh took care of me as he said he would.

My experience with BMW of Dallas was seamless. From the time I walked in and met with Joe Silva, I was taken care of in every aspect. The transaction was painless and would definitely do business with them again.

Dropped off my vehicle for an oil change my service advisor advised me of a special offer that was better than what I wanted, also my windshield wipers were replaced n/c my vehicle was returned clean and ready to go. Thanks Norma.

Jon (JD) is great!

I love this location because it's so close to my office. I also love the efficiency as well as the diligence to ensure my vehicle is in it's best health.

Great service by TJ and Dameon. They put my car back together and made it run like new. Communication great during process and full transparency in what they were doing.

My name is Tamalar Washington, I had the best experience with Mr JD my salesman. He was friendly, honest and professional. He worked really hard and searched many avenues trying to get me the best deal that would satisfy me and that’s not easy. But, he did it and I’m happy with my new car. Thanks Mr Jonathan you are the best.

Jon (JD) is great! He really listens to your needs.

Mr Christopher Choudhry completed an excellent job as my sales advisor. He prompted to show me the car over the phone and secure the deal since the scarcity of the BMW models is high right now. At the store he guided me through all the features of the the M235xi without missing a detail I give him a 10+ for the excellent job as a sales person. Thanks! a lot to Mr Christopher Choudhry and BMW of Dallas

Took the X5 in for a oil change, it was quick and painless! In and out in less than a hour

Great service and selection

I'm a first time BMW owner and BMW of Dallas has made me a proud owner with their over and above quality and service. Norma my service advisor arranged for a lyft ride to pick me up at 10pm to drop my car off and a lyft ride the next day to take me back to my car where they finished all the recalls and let me know what all other issues my car had. The process was very smooth never complicated and overall very impressed. Keep up the good work guys your killing it.

Chloe Ybarra was absolutely a joy to work with. I will definitely recommend BMW/Mini of Dallas to my friends and family.

Was told my service would take 3 hours. They got it done in a little under 2 and 1/2.

Great service, friendly staff, and helpful Service Advisor. I love the service BMW of Dallas provides. I have been to many BMW service departments and hand down they are the best in North Texas. I wouldn't take my vehicles anywhere else. Thank you, BMW for the ultimate experience😁😁😁😁.

Great experience with BMW of Dallas. We originally built our car in October but had to pass because of buying a new home. Our sales rep stayed in contact and we were able to come back at the beginning of the year to order. This process was quick and efficient. Florin kept us updated throughout the process and the dealership was great with financing and customer service. Can?t wait to return and buy another car in the future.

Timothy is service was very kind and upbeat. I came in for a software update. Really appreciated the Lyft service

Great place to get your car serviced! They are very professional and friendly. Reesh is an awesome Service Technician! Prices are high so they could work on getting those down! You shouldn?t have to take out a loan every time you bring your car in for service/maintenance.

The team is always helpful and gets my car back to me in a timely manner! Super nice and friendly! 10/10 recommend!!

Francisco provided a detailed work estimate detailing extensive service updates after my vehicle reached over 100,000 miles. Initially, I was concerned with the high cost of the repairs. Francisco worked with me to get the costs down to a moderate level. The services were performed in a reasonable amount of time. Francisco was always courteous and helpful to me. I would recommend him to others.

I recently picked up my new BMW X5M, what an amazing vehicle. The process was fast, quick and easy. The team is always friendly as is the owner! All questions received fast responses. The new facility is state of the art. The free car washes make it easy to keep the vehicle looking amazing as well. This is my 7th BMW bought at this dealership, and no question they will be there for my 8th. Thank you to the team for all support through the process.

My experience at this dealership was great. This was my first time at this location. I did have an appointment but I still ended up having to wait 10-15 minutes to see the advisor. My advisor Tim Bennett was super helpful, gave me the rundown, and even hooked me up with a great discount that I'm super appreciative of. The only downside of my visit was that my car ended up needing a part that had to be shipped so it took 2 days extra for my car to be completed. Overall, my experience with BMW Dallas was great, and will definitely come back again with my car!

Francisco was amazing as my representative didn?t show up. He?ll see me again. I love the facility and their process. Great job and I wasn?t there all day!

Great people good location fast service I will come here for all my bmw needs

Brandi made my experience go very smoothly, facilitating a ride home as it would take a couple of hours for my car to be repaired. I also was sent a video showing me what the problem was and what was being done about it. Very informative and transparent.

Excellent customer service with Norma, always answered all questions

Had to go there 3 times after being told my car was ready to be picked up and the repairs were not made.

it's cute how everyone is name dropping. Let me follow the crowd!! Norma, the service Advisor (sorry if that title is wrong) by FAR, is the best most helpful, reliable, sweetest person there. Not only, does she know my car, better than me. she helps us by explaining the problem, the risks, and the solution. girl, when you start being a saleswoman, let me know. I know you will help as you are doing now!! 3 cheers for miss. Norma!! hip-hip-hurray!!

Service was good and my service representative was great

Great service by Reesh. Prompt and even if 5:30 pm, he helped me get on my way.

Thank you so much to Brandi and BMW of Dallas for taking such great care of me and my BMW during the annual service visit! Y'all are THE BEST!

I enjoyed my visit. Sales was very knowledgeable. Bought a great vehicle.

If you want honest and reliable service go to BMW of Dallas! Ask for Sam in sales and request Victor as your service advisor. These guys are great, I can’t recommend them enough!!

It was really good service. I will purchase a car at BMW Dallas again.

They were very professional, yet down to earth. My experience was very good. Loved the staff in service and sales.

This was my first visit to BMW of Dallas to service my BMW X1, and I was anxious about how my experience would unfold. However, the moment I was invited to sit and speak with Victor about my service needs, my anxieties subsided. Victor was approachable, transparent, and genuinely concerned about ensuring I was pleased with my experience. It?s rare that one would experience such outstanding customer service when servicing a vehicle so I was very pleasantly surprised. Later that day when I arrived to pick up my car, Colin assisted me with checking out. Again, I encountered another team member who immediately put me at ease. He was also approachable and ensured I was pleased with my experience. These two team members were very influential in creating the positive customer experience I had, and I look forward to future visits at BMW of Dallas either to service my current vehicle and/or acquire another. Thanks fellas and well done!

They are very professional. of course waiting in a "forest" of beautiful new BMWs is never sad......

The customer service is awesome. They keep you informed and even send a video to confirm service diagnosis!

Treated me equal, with kindness and respect. The facility was a nice upscale environment. All the services felt like a personal one on one business relationship.

I took my BMW X one to BMW Mimi of Dallas I have yet to receive I call about the repair.

I thought I was getting a complimentary winter evaluation and wound up replacing a 2017 BMW battery with a brand new BMW battery. What really took me back was that the mechanic who worked on my car sent me a video of the evaluation process, results, and recommendation to replace the battery. The use of a visual was a first for me and I appreciated the effort, especially since an Arctic front swept through our area and my car actually started when needed.

Outstanding service, very professional sales people, tech service person was very helpful and friendly to explain the features of my new vehicle

It was Quick and easy.. very helpful for everything

Joe Burk is a scammer & fraud he tells you that you need repairs when you do not! This guy has no dignity & he lies with ease.

Love this repair shop, I have used them several times for repairs on my BMW X5 due to accidents. Every time I get the car back, it's like new. I have not had one issue post any of the repairs they have done, and some were definitely more extensive then others. While I hope I don't have another incident anytime soon, glad to know I have partners like AutoNation who will take care of me professionally, seamlessly, and with great quality and care.

I brought my car in for service. The Service manager and his team were very professional. They kept me updated on my vehicle, they did not try to up-sell their service. They made recommendations which were warranted. This provided me a peace of mind. This will be my location of choice moving forward.

Scheduled serviced convinced of two issues (sunroof switch and suspension noise) and left wincing in pain about what they would cost to fix. They said the sunroof was corrected with a software tweak, and they couldn't find a problem with the suspension. I asked them to try again. Still couldn't find it. So I went down and drove with the service manager... and I couldn't replicate the noise. He said they may have tightened something that cause it to go away but didn't know for sure. Car drove great so went back to pay and the total was $0. My advisor didn't want to charge for a diagnostic fee if they couldn't find anything wrong. Needless to say... I was happy. Apparently there was no need to wince in pain!

Repairs and service were top notch!! Timely service. Loaner car. Limited waiting.

Excellent maintenance service- very thorough and detailed. Customer service is top notch.

Nice working with the staff

Alina L. is amazing! I’m sure all the sales reps are great but she goes above and beyond to personally ensure her clients are happy and all their vehicle needs are met! She truly cares and not just because she says so but her actions follow. I have purchased 2 cars from her and will keep coming back! The whole team there really is amazing. I definitely recommend this place and ask for Alina!!!!

I purchased my 430 at BMW of Dallas ! Always a Great experience. The service team is also The Best

Unfortunately the sales people in this service department are hustlers, so know it when you put in the car in for its annual service and oil change. Recently i popped in and also asked them to review a engine light that had popped. I always say no work without my preauthorisation......I was then presented with a potential invoice for thousands....trying desperately to sell me rotation, alignment, fuel cleaner, new wipers, a new battery, new air filters, brake flush, fuel injection clean and more.....total cost before discounts around 2k.....reduced to 1.3k and then 1k to get it done because i was umming and arring. A rotation for for $89 when it costs $30 at your tire shop....I made the right decision.....DONT DO ANYTHING, went to a local garage with 30 years experience and lots of BMW knowledge.....they checked everything and guess what......no rotation needed, no alignment needed, my battery is absolutely fine and was miles away from needing replacement, my wipers tip top, tested my brakes, looked at my air filter and all ok.....saved myself a grand there and a bunch of parts that weren't needed. Look i get it....its BMW and they are going to sell you everything under the sun and they will mark it up x 5, just be aware when you are being told you need to keep you car in great condition, it probably already is! Look their service and parts access and speed is top notch and they will your car in tiptop form....but my guess is 90% of what they are proposing is not needed. Get your car checked top to bottom by BMW, ask for their assessment on what needs work, say thanks and take your car elsewhere for a second opinion and get your oil change at 40% of what BMW will charge. No point in throwing good money down the drain....and yes your warranty is not affected by using a local garage, dont be fooled here! Good luck! My buying experience a few years was ok...the finance people were awful with no personality or charm. Refinanced the first second i could and got a better deal.

The experience was probably as pleasant as a car buying process can be.

Andre P. was an amazing salesman! He was very attentive and kept me abreast of all stages of the sale. The vehicle arrived before expected which was great too. The finance representative, Mohammed, was terrific as well. I recommend this dealership to anyone who is interested in purchasing a BMW. Thanks for the experience!

Reesh did an excellent job as usual. He is attentive and precise.

I’ve been coming to this dealership longer than I can remember. 20 years? 25 years? My most current experiences have been … lacking. The service advisors seem overwhelmed and simply unable to handle the volume of tasks at hand. I’ve taken my 435 in and left it for a week for paint work as I traveled. When get back from a 8 day trip … “oh sorry, didn’t get that done.” And then AGAIN I left it for a second week while I was out of the country to get the paint work. Result? Yep. My advisor says, “oh I forgot about that. They were asking me about a car that needed paint but I forgot yours. Sorry, my fault. When can you bring it back?” The third time. That same advisor sent me my estimate the day after I dropped my car and left the country. I emailed him back and authorized all the work. Four days later I hear back asking me “what do you want to do about your vehicle? Can we proceed.?” I resent the authorization. He replied. “Sorry, I missed that email”. So even though the vehicle and been dropped and on-site for a week, was it ready when promised? “Sorry.”

Andrew H. Was the most pleasing and kind hearted service manager I have ever worked with. He went above and beyond to help me get my car fixed and kept the price in my range of what I could afford. The nicest man I have ever had help me with any vehicle!

Tim Bennett was expeditiously in contacting me about the service my car needed. He was very specific and helpful in me making the decisions on what needed immediate attention.

The experience was top notch all the way. The person helping me was very friendly, helpful, and knowledgeable. Everything went smoothly. The waiting area was clean and comfortable. I loved how they cleaned my car so well before giving it back to me!

Derick was my service adviser. He is familiar with me and my vehicle. He quickly explained what needed to be done and did not try to sell me anything that was not needed. Service was done within the time frame quoted. Very professional. I really liked the email notification that my car had notified BMW that it was ready for service. Makes it easy to remember. Website to schedule service was confusing so I ended up calling. I will continue to take my car there.

Great car. Fast, friendly service. I was in and out in minutes, both on the pickup and the drop-off.

Wonderful customer service. Loved being given the option to have a Lyft somewhere.

Thursday afternoon I had all these warning lights come on so I finally pulled over, called my husband and he ended up calling BMW. Our service advisor, Brandy, sent Ana to pick up my car. The problem was repaired, the car was due for a service so that was also completed. Then the car returned the same day! Over and above service.

I recently purchased a 2022 BMW 430i coupe here at BMW Dallas and my experience was nothing shy of perfect. I’m addition to the stellar customer service, they are extremely well organized, consistent in their communication, and genuinely have the customer’s best i interest at heart. I was fortunate enough to work closely with customer service representative Zulema Garcia who, in addition to having great hair and taking perfect pictures of me and my new 430i coupe, went above and beyond to make sure my car buying experience was smooth, enjoyable, and unforgettable. In addition to Zulema, I was also assisted by customer service representative Maximo (Max) who is a very down to earth and honest guy. OH….I also can’t forget to extend my upmost appreciation to Manager Ex Elredy and Mustafa in the finance department who continued to work with me until they were absolutely certain that I was happy with my purchase before driving out of their dealership. GUYS….This IS NOT your typical car dealership where a bunch of money-hungry sales reps are breathing down your neck with their sole interest in mind. These are professionals who respect each and every customer with the upmost dignity and attention. I highly recommend that anyone interested in purchasing a vehicle should stop by BMW of Dallas for “the ultimate driving machine”. BMW of Dallas can count on me purchasing my dream car (the M8 Coupe) from them once I’m done with these next few years of medical school and residency ;)

Colin was great. Very courteous and professional. Got me checked in and got me going within the time promised.

I am very dissatisfied with the return calls for service

Pretty easy transaction. Just upset about being sold an x5 with two punctured tires and then being told that they'll fix it any day but it has to be at 4pm sharp. Took it to discount tire and they patched them up free. We live 60 miles from BMW Dallas and that 4pm request would have put us right in the middle of rush hour. We also only received one key FOB. We also purchased a used x5 the same week at Plano Porsche. (Their customer service is the best I have ever seen, btw) We received two FOB's. When I told them about Dallas BMW, our salesman said they would never sell a vehicle with one FOB. BMW wants to charge for one (at cost, not retail price) Aside from that the experience was good

Why am I using Auto Nation Survey to rate BMW of Dallas? When I didn't purchase my car from Auto Nation. BMW of Dallas don't have their on Survey site. This has been the second time, I have came to get my car service. Last year 2021, I came in August to get my Sun roof fix and I paid for that service and they didn't do that. The Advisor told me that it was the program. Drove it home with the same problem with it still pop up from the out side. Came back on Wednesday, December 29, 2021 to have a New Battery and Mounts, Front Thrust done. When I mention to the Advisor about the sunroof, she told me that the technician will fix it and I ask her how much will it cost and she said nothing. Okay, Got to my car, nothing had been done to my sunroof. It is still the same way when I brought it in the shop that morning and in August 2021. There's a piece of wire that's loose at the back left tire flap, and I don't know where it came from and I always try to look over my car, it just amaze me that out of know where it stick out and my flaps looks different.

I was there to get my car serviced-oil change. The wait was 3 hours. My service advisor told me it would be an hour and a half, but it took 3 hours. During that time, he never updated me on my car. I had to find him to ask about the status of my car. He didn?t look up at me when he responded which was very unprofessional. Overall, the wait was super long.

I worked with John Brunson here in Dallas. I had a really great experience. Everyone was kind, friendly, and accommodating. All my questions were answered and I didn’t feel any pressure making a decision. I drove away with a 2022 BMW X5 sDrive40i

Great people, happy to be part of the family

I worked with John Brunson here in Dallas. I had a really great experience. Everyone was kind, friendly, and accommodating. All my questions were answered and I didn?t feel any pressure making a decision. I drove away with a 2022 BMW X5 sDrive40i

The end to end experience is fantastic. Sam was exceptional throughout the process. Attentive to little details, such as accommodating our questions on financing. Highly recommend them.

Testy customer representative , not helpful but when I called service tech Tim, I was handled professionally and quickly .

I have purchased several cars from BMW in Dallas . I live in Prosper but drive to BMW Dallas for the great service and no pressure sales people . Chris Jernigan has assisted me with 2 of the last 3 BMWs purchased . Chris is experienced , professional and despite all of our supply chain issues, I had my new BMW when I was ready for it . Chris spent an extensive amount of time helping me visualize the new features as he had no car to show me. When it arrived he videoed the exterior and interior of the car to make sure I loved it ! At the time I should have picked up my car, the covid wave slammed Dallas again and as a Hospital CEO , I couldn’t get to the Dallas location . Chris made all the arrangements for a brief call with finance and drove the car to my office in Plano . I signed all the paperwork in my office and excitedly had my new car . A big thanks to Chris for going above and beyond to make this sale as easy as possible for me !

Got approved with $2700 down. Drove all the way there with new born and mom and the cash. Ready to sign. I was ready to sign. Some Financial Manager that not even talk to me about anything, run my app again(without my authorization), then the sellers person come to me: Sorry but is missing 4 months of work that (Covid) to put on the $70.000 yr that you said you make. I said: you want me to bring my old w2? He said: Nah. We need this yr. They show me, that they didnt wanna sell the car to me. He said the bank ask for $6k. But not even ask me if i have it. lol Bmw of dallas should pay the difference for the leck of professionalism and for running app without i do it. WtH.

Gary Aggas helped me order my car, and he is very sincere. The transaction was very smooth and I recommend any one looking for a new Beemer to call Gary at Dallas BMW

Great experience at BMW of Dallas. Extremely friendly and helpful staff, helped me get the best deal on the car I was looking for.

Darick was excellent and the service work that was done.

Caleb Rustin made the process enjoyable. He is personable, knowledgeable, and extremely accommodating. The dealership is very customer-oriented and we highly recommend BMW of Dallas. Ask for Caleb!

A professional experience that did not waste my time and got me a great car at a good price

Highly recommend this dealership to those in the surrounding areas.

I received Excellent service during my vehicle purchase.

Caleb Rustin made the process enjoyable. He is personable, knowledgeable, and extremely accommodating. The dealership is very customer-oriented and we were able to lease an X3 for a great monthly rate. Highly recommend Dallas BMW and ask for Caleb!

SPEEDY service, and great Customer Service! Fransico is my guy took care of everything made a headache easy peasy!

For sure will return for any issues to this location!

Ryan Chong was amazing! He made the buying process very easy. He worked hard to get me a great deal on a new car. Highly recommend him!

Lovely experience. My car salesperson was very informative and kept me up to date on my vehicle

I am a repeat-customer of salesman Robin McCormick and was again in December 2021 for a 2021 X series. Robin is always responsive and detailed during the entire transaction and checks in with you thereafter. 5 stars once again *****

pleasant experience all the way through. from sales to finance. we were there just over an hour and we were busting bugs.

Was time for the 45K service. Made appointment on line with Reesh, my go to service writer. Reesh got me in/out in a day. Went over all needed work. Wasn’t sure I needed it all but glad I took his advice. My X5 runs better than ever. This is the only team I will let touch my BMW!

I had the unfortunate experience of car trouble while traveling through Dallas. However, BMW of Dallas was able to provide excellent service and peace of mind. My service tech Rheesh was top notch and made a stressful situation bearable.

great staff! parker is amazing and very helpful and honest,

Great sales team that work hard to get me in the car I wanted

had the smoothest transaction.. id highly recommend... the whole staff is so nice and helpful

Purchase was easy but the entire process of buying out of state has been a nightmare… just like their phone system. My temporary tag expires on the 26th of this month and yet tag & title paperwork isn’t in Florida because BMW didn’t get the exact amount needed so Florida sent the paperwork back… thanks again, we even told our sales rep that they needed to contact Florida to get the exact amount that had to be sent. At this rate we’d rather pay the fees ourselves just to end this nightmare of a waiting game. Why do I have to leave a review to get contacted? Anytime I’ve called the answering system has been an absolute nightmare. I had left multiple voicemails, promises of call backs, etc. it’s still coming down to the wire and no updates. If I have to drive to Dallas from Fort Worth to handle the issue at hand I’ll definitely buy my next vehicle somewhere else. Right now my review stands at being completely disappointed in the process of buying out of state. The first text I received was from my sales guy asking me to remove or change my review… So far I’ve been told by a different used car seller other than the one who sold us our vehicle that “it’s okay if it expires, we’ll send a new tag.” 🤨 Update: My review is staying now, definitely lost a customer. Apparently someone else had bought my vehicle and then canceled the sell. The title was not in BMW’s hands and somehow nobody told us “hey, the title isn’t here. We’re waiting for it but you’ll get it in time and if we have to we can extend your temp tag.” The tag agency in Florida had to leave countless voicemails with different people at this location for days plus myself to even get an acknowledgment and an explanation of why this hasn’t been done. Very unprofessional, the dealership is more worried about making the sell instead of disclosing everything about the vehicle. We would have still bought it knowing this information and wouldn’t have stressed over the time limit on the tag. It doesn’t help that the only person I ever talked to after multiple calls was my sales guy who blew me off and worried more about a bad review instead of actually helping the customer after they received their check on this sale. I am definitely avoiding this location and ALL auto nation locations from now on.

Over the past 20 yesrs l have purchased 5 BMW and 1 Mini from BMW of Dallas. The service department is fantastic, my service rep yesterday, John Gonza, was incredible.

The Professionalism of BMW of Dallas staff. They go beyond the call of duty to assist. and resolve all issues in record time.

My service advisor Reesh Ismail is the BEST…. His Customer ilService is EXCEPTIONAL…. He’s attentive, emphatic , and caring. His knowledge of BMWs are unmatched. He took the time to explain the details of my service to me. Reesh made my experience at BMW Of Dallas painless and fun. Great Job BMW Of Dallas for hiring such an extraordinary individual.

We are new to Dallas; we moved here in April with two BMWs that we brought from PA. Every time we took our cars to BMW of Dallas the staff was very friendly, helpful and got the work done fast! So, when it came time to trade in a car I wondered how they'd be with regards to their car sales. Max Gomez was a wonderful salesman! He was very helpful but never pressured me into making a decision (something I highly valued.) His teaming up with Joel (Sale mgr., I believe) made me feel good in selecting our new X5. I feel confident that they'll continue to take good care of us as we service this car there as well.

This was our second purchase from BMW of Dallas and we live 30 miles away and pass other dealerships to get there. Staff is always very friendly, service is great and we've never had a problem with BMW of Dallas. Mike was our sales rep, was extremely knowledgeable, friendly and very easy to work with. Would easily go back to Mike on our next purchase.

Had my 2022 X7 for 2 weeks now and still loving it! Traded in a 740i, which I thought drove well, but the X7 brings driving to a whole new experience.

I made an appointment early last week for 0900 Saturday morning for an oil change. I arrived on time, and I was still sitting there at 1145 waiting for the work to be finished. The service rep told me shortly thereafter that it would be another half hour because they had to order the oil filter. One would think they would have ordered it very shortly after I made the appointment. Finally at 1245 my vehicle was ready. This is the second time I have received poor service from this dealership. When I bought the used vehicle from the dealership about two years ago, it included an oil change package. Don't sell the package if you are not going to treat all customers equally!

I highly recommend Tim Bennett. He is knowledgeable, courteous, and professional.

Everyone was so helpful and sweet! You guys were able to accommodate me on a very short notice without a prior appointment. Thanks again!

taking your car there because they do a great job with your car and they explained things to you so you understand whats going on. Francisco was very helpful.

We bought BMW X3 Model last weekend. We had an outstanding experience with our salesman, John Brunson. We have been looking for a car for a few weeks from BMW to Mazda with no luck. John was so kind and explained everything and guided us to pick the best option. He was friendly, casual, knowledgeable, professional, honest, patient, and had a great personality. We enjoyed our experience, got the best deal, and we made a great decision to buy this car because of John Brunson. We live closer to two other dealerships, but John Brunson and Norma, who help with our other X3, have shown us that it is worth the drive to BMW of Dallas just for the great staff. Thank you so much!!!😄

Alina was very helpful. Great experience.

Horrible service experience! Will NEVER return not even to put nitrogen air in my tires! Sewell Classic BMW all the way!

Excellent Service. Caleb Rustin handled my request as requested.

Tim in service is FANTASTIC! He does what he says he will do, follow through, kept me updated. The best service experiences I have had have been at BMW Dallas. Thank You!

This is one place you will not be disappointed. Excellent service and great staff. Love my Bimmer and BMW of Dallas!!!

Professional staff made my experience fun. Gary & Mo were both very knowledgeable and friendly. Will definitely ask for them when I return.

Great Experience 🔥🔥🔥 Go see Jaylen Lovelace

excellent services keep it up

Professional service, courteous.

I had the best experience buying from BMW of Dallas. Over communication and hassle free price. I would recommend buying your next vehicle here.

Amazing service and Andrew took excellent care of us. Thanks guys. A+

The customer service at the place is first class. My service advisor Brandi took care of me the minute I stepped in to the time I left. Brandi kept me informed of the service on my vehicle and make everything simple. I highly recommend!

Never coming to this dealership again! Expect longer than usual wait times. A simple oil change took 3.5 HRS! I expected 2 hrs MAX especially after I arrived 15 mins early to my appointment. You can also add in typical annoyance of upselling and mind games at this dealership. The vehicle is luxury but service certainly is not. Save yourself the headache and avoid this place if you value your money.

Great service and great Value!!

They were efficient, courteous, and friendly

Sam P. was great. He was very patient while we looked around and sat in different cars. I was struggling to switch over from MB to BMW but fell in love with one of the cars in the showroom. He walked us through the process and listened to what we wanted to accomplish. He explained the differences between the models so that I could make the right decision. Needless to say, I am so happy with my new car and so happy with the service at BMW of Dallas.

This is my second BMW and Max made my experience worth with the buy. I explained to him the kind of car that I wanted and all the bells and whistles for my family. He had know problem finding the car for me. Max helped me with the first SUV and that is why I came back to BMW of Dallas.

Chris Jurgens is the man. No BS, good, honest guy who is a pleasure to work with. I've bought 3 cars from him and highly recommend him to anyone looking for a BMW. By fat the best car buying experiences I've had. Thanks, Chris and BMW of Dallas.

Sam Proctor is an excellent representative of BMW OF DALLAS! The manager is such a wonderful person to be acquainted with! Thank you all for all you do!

I work downtown Dallas at night and BMW Dallas is convenient for me to stop by after work if I need my 328i repaired. Highly recommend them

Jesse is a superstar. Although service is top notch, the professionalism and care of Jesse Salinas was the touch of class expected at such an business.

I bought a vehicle here recently and I had the best experience! I’m from Oklahoma and drove here for the first and would definitely do it again. From the online shopping, questions for the salesman that were answered quickly and even into finance was such an easy, quick process. I highly recommend the dealership and especially Jeremy King. He helped us from the online questions, answered them quickly and had the car ready for us when we got there. He was so helpful, low pressure and got everything taken care of smoothly.

Very fast service and friendly customer service. They also had a ton of good vehicles. Highly recommend

Tim Bennette is the best service advisor. He is always polite and courteous. Tim keep me up on what’s being done as well as what needs to be done to keep my 328i in top condition. He’s honest and I can trust his information and recommendations.

I scheduled a service appointment online for my 2011 BMW 328i. Reesh was was very helpful throughout the whole process. Also, repairs were done in a timely manner. I’m definitely taking my car back for any repairs and I’d recommend them to anyone for the same.

Joe eaves was awesome. 2nd time to purchase from him. Process was easy and quick. Finance was great. Love my new bmw!

John Garza was great, and I would recommend him for the best results! The repairs were done quickly and the support staff members were great as well!!

Joe Burk was very helpful and the service process was easy and painless. I wish more loaners were available but know everyone is running short. I’ll be sure to make my appt further ahead of time to accommodate. Great experience overall… Definiely pleased and would recommend to anyone.

Parker was great! He helped us get a rental vehicle while ours was being repaired, and was very professional and responsive the duration of our interaction. Highly recommend Parker and the staff of BMW Dallas.

Reesch did an outstanding job during our recent visit for a tire issue. He went above and beyond to ensure all tires were good and actuall found two more had issues as well. He ensured our wait was as minimal as possible. Thanks Reesch.

They took care of my x5 immediately ina very competent and courteous way. Great service. Thank you.

Great experience overall with BMW of Dallas - I would recommend them to everyone!

Service was complete timely but I noticed a small chip in my passenger door and I didn’t get my military discount.

My experience at BMW of Dallas was great! The staff is always professional and friendly.

Absolutely best car buying experience ever Ez, Mike and the whole team went over the top to make it fun and smooth

It took over six weeks and the mediation of BMW of NA to get someone in Service to answer the phone or return a message for an airbag recall. I was so over it when they finally fixed it that I didn't notice they forgot to clear the dash light code until I was halfway home. My advice is to call new car sales first. They pick up that line immediately.

Buying a vehicle from here was very easy and I didn’t have to wait a long time for my car buying process. Gary and Kim offered great service within the buying process. However, I bought a maintenance package in which doesn’t cover MAINTENANCE BUT ONLY OIL CHANGES which is misleading to me. Also was told I would be able to get a loaner vehicle while being serviced. Only to have my service guy Tim tell me because I have an Infiniti QX-80 I can’t get a loaner from them. NEVER was told this before purchase as well. I am typically waiting 60-90 minutes for my OIL CHANGE and I’m not offered a loaner so I have to sit and wait there which is not convenient at all. They also don’t have the ability to reset the oil light/maintenance light for any other vehicle besides bmw which is shockingly unprofessional. I am told to go to another dealer to have them reset them, in which depletes the whole convenience of the “maintenance package” BMW of Dallas offers.

Great experience; great car!

Impressed by the attention to detail and the great customer service?? made for a wonderful experience!

Thank you for always taking good care of me!!!!!!!!!

I purchased ‘08 325i from Carmax with warranty. Took to Carmax to fix AC and they refused. Took car for second opinion to BMW of Dallas, as they are also with AutoNation. Not only did we’re they my advocate, they were able to get other issues covered and resolved.

It was awesome. Reesh was awesome!! Pleasant experience!!!

Thanks to Donna snd Reeish for taking care of flat tire.

My visit was Pleasant! The wait time was a little long than expected.

I had an appointment, and still had to wait an hour to get checked and get my loaner car. That is frustrating, and it would be very helpful if when you make the appointment, you are told that the process may take an hour. I was going to have a good attitude and not focus on that issue, then when I picked up my car, I was told that my car was washed and vacuumed. (Actually the day before not thinking, I had my car washed), so I brought in a clean car to the dealership. When they drove my car up it was dirty, it had a dirty rain in the afternoon. It literally had brown splatters all over it. I asked the person who drove my car up, and he said well you know it rained today, REALLY. So I brought a clean car into the dealership and drove off in a dirty car. Very disappointed. The person should have just had the initiative to drive the car back through the car wash.

I had a great service rep. Named Donna Cutchshaw. She was very helpful, friendly and attentive To what I needed. It was a pleasant experience.

Reesh always provides expert advice that I can trust. He also makes me feel he cares about me and my BMW.

It was easy and the advisor was very courteous. The repairs were quick and convenient.

My AC went out while driving on the expressway and I drove straight into the dealership to see what was wrong. They immediately took my car in to service and it was repaired within a day. My service rep, Reesh Ismail, went the extra mile to have a loose front lip repaired as well.

Tim who is my service advisor was very helpful. Got me in and out within ninety minutes

Vehicle was missing the infotainment system a key technology component. Dealer never offered to replace although I requested it. The touch up paint was scribbled on and was very sloppy. I requested a second key and none was provided for the 750i. I will not purchase my next 7 series from BMW of Dallas as a result. This is my 6th BMW purchase and my 7th will transact from a different dealer.

Reesh is the best, he is knowledgable, fast and pays attention to details!!

Fast and responsive service - personal attention and direct communication

I?ve both purchased a car and had cars serviced at BMW Dallas, and it?s a great experience no matter what. My sales agent, Andre, still answers my texts, even on Sunday nights. And the service and parts department is always knowledgeable, friendly, and speedy, and I never feel taken advantage of. I?d recommend this dealership to anyone!

People are very polite and friendly . Jesse Salinas is good Service Manger!!

Only came in for advice on wheels and tires. Very helpful and I will be back.

Great experience with Gary!! He’s the best salesman there is!!

Damean Brown did a super job of coordinating the insurance claim and extensive repairs.

Wonderful I will definitely buy from BMW of Dallas again

Donna was great. Tires are to expensive. The Service department at this dealership seemed to have it going on.

Love the Saturday service hours, staff is always attentive and thorough with their service.

Had a great experience with BMW. My tech Reese very professional and helpful .

I bought bmw 5 series from this dealership. Provided with excellent service and completed buying process in timely manner.

Great hassle free experience with sales person, Jose Silva. Time from selecting a car to Financing need to improve

Jesse Salinas always provides top notch service. He is efficient and follows up with you when he says he?s going to. The staff of BMW of Dallas is always courteous and profess and makes you feel as though you are their next door neighbor or a family member

Prompt turn in and loaner was ready upon delivery.

BMW service my vehicle. My Advisor (Darick) always explains the work being completed and even has a loner car waiting when I arrive. He keeps me informed throughout the entire process. This is a great dealership, everyone is always nice and respectful. This dealership has been servicing my car for the past 5 years. I am very happy with the service they provide.

I made an appointment months ago for a service and a loaner car. When I arrived in Town my car wouldn?t start and had to be towed. When I called the dealer I was told I could not get a loaner. After several hours the service manager stepped in and resolved the issue

Great Sam our salesman was great and all the staff was great to work with

Great service Very thorough yet efficient and straightforward

This experience was amazing from the moment I walked in the door! The guy at the desk was super nice and helpful. The customer service as a whole exceeded any expectation I could?ve ever imagined. Regardless of my trade or my budget you would?ve thought I was a VIP customer. I was super nervous upon walking in but immediately felt at ease. Craig Mayville was phenomenal. He helped me through every step of the process and was extremely kind and patient. Cris Weeks made the hard part so easy. The customer service of these gentleman was outstanding. Not only will I be a ?forever? customer I will send every referral to this location. Thank you so much for everything and I so love my new BMW!!!

The BMW repair shop on Lemmon Avenue is convenient, but their service advisors tend to be hit-or-miss. My service advisor this last time was very slow-moving and didn't seem particularly interested in helping me get in and out for a simple tire replacement. I saw my car pulled up and ready for checkout, so I waited...and waited...and waited. I was told it would be about 1 hour for my repair to be completed. After waiting an hour and half, I walked around the office and noticed my car was already completed and parked in the checkout area. I decided to look for my service advisor, who I found socializing with another employee. I watched from afar and could hear enough about the conversation to know it was not work-related, but then after waiting a few minutes, I walked up to her in the hopes that she would finally notice that I was aware that my car was done, and I was ready to check out. She took a long time to enter everything into the computer, and honestly, I've had major body work done at other dealerships and been checked out faster. Note : I did see other service advisors, who came out to their customers to give them updates and moved quickly, especially during checkout. My service advisor was personable, but didn't seem to have basic customer service skills.

Salesman was excellent. Buying process was a breeze.

Exceptional experience from beginning to end. Joey Eaves was easy to work with and thorough with questions and/or concerns. Finance department and efficient.

Awesomeness in customer service my service rep was totally amazing

Total dissatisfaction!!! I took my vehicle to BMW service department, because I have been trusting that they actually was fixing, installing and charging the correct amount of charges for a job well performed. However, I am not sure how long they all have been doing this to me and other customers. I received my vehicle thinking that they performed the job listed in the paperwork they gave me. I noticed my vehicle was missing parts. The spark plugs and the filter was never replaced. The spark plugs are missing as well as some bolts and other parts. This is unethical, irresponsible, fraud and not acceptable. I inspected my vehicle as as I left from 6200 Lemmon Ave, Dallas, TX 75209. I have witnesses. Their mechanics never performed the job which I was charged me for. No, I will never take my vehicle for any reason at that location. I have pictures and witnesses which verified no work was performed in my vehicle. The media will be involved if I don?t receive my money back. After, further investigation it was determined that the mechanics did not perform any job or replaced anything to my vehicle. I spoke to them. They stated that my service advisor never told them to remplace anything. They only perform a check for damages by removing some of the parts which they didn?t replace because they were not advised to do so. The parts were removed to determine the damages. However, they were never replaced. These mechanics asked me to keep their identity confidential. Therefore, I have more witnesses which confirms that they charged me for a job that was never performed.

BMW service is by far the main reason I will always own a BMW. They treat me like a person not a customer.

Huge kudos to BMW of Dallas! I had an engine failure in my 2014 M5 on the way to work Wednesday morning, so I had the car towed in to BMW of Dallas. They probably got the car around noon. Turned out it was a fuel pump. I was back in my repaired car - with an oil change - THAT AFTERNOON!! I was amazed. Also, a special shout-out to my Service Adviser, Brandi Mukube, who kept me up to day throughout the afternoon and has always given great advice on repair decisions with this car. Thank you Brandi!!

A fantastic experience. Jaylin and Moe were able to help me get my wife into a new car with zero issues. They both stayed well past closing time to make sure everything was taken care of. I will definitely be back in the future to purchase other cars from them. I can’t recommend them enough.

Mostafa was very knowledgeable and helpful. Any questions we had were answered quickly. We will return in the future.

The buying process was slow for it to be a cash sale. I was at the dealership for over 3hrs. The car that they advertised was not really ready for sale. They did a rush job through inspection. The only thing they did to the car was shine it up and change the oil. The sales guy was nice and knowledgeable but he made the usual sales promises that never occurred with the car. During the test drive it was noted that the car needed brakes or rotors due to excessive shimmering. It never got fixed. The car needed a windshield and it took the dealership over two weeks to finally get it repaired. One department was pointing the finger at the other. I had the car inspected twice and it needed about 4K worth of work. They were trying to hurry abs get rid of the car. Even though it was a used car, it should have been in better shape for sales coming from this type of dealership.

Craig Maville was incredible. They gave us a great deal in our trade. There was no ?back-n-forth?! We actually enjoyed the entire experience. The next time we need a car, we will definitely call Craig! Thank you for making this purchase so easy! We are life-long customers because of the way we were treated!

I love my x6, just didn't like interaction with getting my first service. I think infiniti spoiled me. Crest infiniti when they were on central exp way Plano was great ( I had my G37 10 yrs). This BMW spot charges for gas with loaner. My first BMW, multiple attempts to make first service appointment. after in person and 4 calls, they finally picked up my car at pick up spot. Ishmael was great, Vincent took care of problem, and my car was clean once hey brought it back. I will give them 1 more chance before I seek a different service facility.

The buying process was slow for it to be a cash sale. I was at the dealership for over 3hrs. The car that they advertised was not really ready for sale. They did a rush job through inspection. The only thing they did to the car was shine it up and change the oil. The sales guy was nice and knowledgeable but he made the usual sales promises that never occurred with the car. During the test drive it was noted that the car needed brakes or rotors due to excessive shimmering. It never got fixed. The car needed a windshield and it took the dealership over two weeks to finally get it repaired. One department was pointing the finger at the other. I had the car inspected twice and it needed about 4K worth of work. They were trying to hurry abs get rid of the car. Even though it was a used car, it should have been in better shape for sales coming from this type of dealership.

My service technician is great. He is always so helpful and makes sure car is taken care of. Thank you again.

I brought car in for brake pads because red light was on. I made appointment on line and when I arrived Reesh took care of me really quickly. I was in and out in 15 minutes.

This place is a classic "bait and switch". Advertised 3 cars available and none were on lot. Tricked me into an appraisal on my car which kept me there over an hour when they knew they had no cars that I was looking for. Very pushy and did not listen or respect my needs. Will not use again.

Quick, courteous, and efficient! Donna is an amazing service provider, and my concerns are always addressed.

Jessie Salinas is Tremendous! He is the best service advisor I have ever had! Keep up the great work!