Recent Reviews from BMW of Dallas

This dealership has done an absolute abhorrent job in the service department for my husbands car the past few years and as of today we are completely done with them. My husband who has a 2014 328i that he only pretty much only drives to/from work, has been suggested over $4400 worth of service costs between 4 visits since August 2018 (written April 2019). In November, my husband dropped his car off for an oil change and surprise surprise, there were further $484 worth of random service suggestions. My husband accepted these charges and that day, on our way to Houston for Thanksgiving about 1.5 hours into our drive, the “engine oil is dangerously low” warning came on. We called BMW of Dallas and they were like “uhhh yeah you shouldn’t drive it much longer”. Luckily we made it to the dealership in the Woodlands and they said that BMW of Dallas didn’t put the cap on the oil correctly so it was leaking. They also mentioned that we were the second car coming from Dallas that day with the same issue and had to be towed in. We called BMW of Dallas and explained what happened - they gave an apology and there was no compensation whatsoever. This week, my husband was told he needed to do $2200 of random service suggestions. He declined after we both realized the price they were charging $1200 for an o2 sensor was significantly higher than average after a quick google search and calling around to other mechanics. Today, he picked up his car, and they charged $324 for tire alignment and putting on a front LICENSE PLATE ($98?!). Seriously?!!! My husband mistakenly continued to go to this dealership thinking that he was going to receive better service for his BMW, but we will never, ever come back to this establishment. If you’ve already made a mistake of buying a money pit BMW, please don’t make the mistake of getting your car serviced at the dealership after the warranty is over. Get quotes from other trustworthy places.

Claire Smith Apr 11, 2019

Update Mar 27th, 2019: I've been contacted by the service manager and he confirmed that it is true, they are offering non-OEM products/oil to compete with the discount oil service shops in the area. I understand the reasoning, I just do not agree with it since people do not go to the dealer expecting to get the same oil change that you can get at the the local Walmart or Jiffy Lube. In any case, we worked out a solution and part of that was a promise to train/remind service advisors that they should properly inform customers of what they're getting should they choose to redeem that coupon. I am going to leave the original review below so that people are informed and know to ask about the service they are getting. Original Review: I've serviced my 2 BMWs at BMW of Dallas for over 8 years, but sadly no more. I, like many others I presume, received a mailed coupon offering an oil change at the same rate as other local shops (Their coupon is online, just google "BMW of Dallas Oil Change Coupon"). The short story is that it's a bait and switch, DO NOT GET THEIR OIL SERVICE SPECIAL!!! Pay the full price if you want, but do not think you're getting the same thing if you get the special! The long story: I assumed the coupon was sent to bring back business to the shop after the massive remodel, so I decided to take advantage of it. I took the car in and in 1 hour, the car was done, washed and I was on my way. The service adviser did mention I needed additional work done (Front brakes due in 3k miles .. etc.) but I only had time for the oil change so just had them do that. Skip a month later and I get an issue with the cooling system, so I decide to take it in and get everything serviced. I'm calling around, including BMW of Dallas, but I can only get my service adviser's voicemail. I left a message but never got a call back. Since the issue was urgent, and I never heard back from BMW of Dallas, I just took the car to another local shop I trust as I've used them previously for my much older BMW, Ultimate Bimmer Service. They quickly diagnosed and fixed my car but informed me that the oil filter in the car is the cheapest money can buy and has been known to fail (and destroy the engine in the process). I thought they were exaggerating or maybe trying to upsell and I told them it was done at the Dealer. I show them the receipt and both can see it's listed as "PERFORM OIL SERVICE WITH PRECISION PARTS". Well, they show me the oil filter so I google the part number listed on the receipt and it turns out that it's made by a manufacturer called "Precision Parts". I then take a look at the oil and its listed as "5w30 STP SYNTHETIC". STP is not on the list of BMW approved oils! This is very shady and not something I would expect from a luxury auto dealer's shop. I have since tried to reach the service adviser as well as the service manager, but have yet to get a call back. I will be filing formal complaints with BMWNA and the BBB as this is a clear bait and switch since they are not using approved oil/filters from BMW.

Fouad Jamoukha Mar 27, 2019

I've had THE WORST, most deceitful, and highly disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Sarah Newton Feb 14, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800 , and the labor rate changed from $280 to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

Take your car somewhere else. Somewhere you feel welcome and won’t get ripped off. The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I had an 'Autocheck' warning. when I came in, I informed the guy at the entrance - appt for the auto check and that they should see if the power lag I am facing is due to that code. I get called a couple of days later and it’s the clutch. I go in Pay $115 and take the car home and get it fixed. Late Dec I find that the Autocheck light/warning was never cleared. It shows a mileage count so I knew it wasn't. Once I was back in town I call and set up an apt – Saying I need you to remove the Autocheck warning as I have already paid for the service and was not removed. 2 days before the appt my check engine light comes on. So while dropping the car off I mention - I would like the check engine looked at while clearing the code. I thought the Check engine was due to the Autocheck not being removed (It hit 2000+ miles overdue). I'm told the CE light is due to the DMTL pump and have to pay $700. I could not afford it at the time so I tell Donna (S.agent) to clear the codes and that I will pick up the car. Again paid the $115, which this time was told it was for the diagnostic check for the CE light. I leave the dealership and come to find that both the CE light and Autocheck light are still on. So I call. To my surprise, I am told then that there is a different method to clear the Autocheck (Connect to a diff computer). This will take 90min and will cost $225. That the CE may have just come back on but also could be that service never cleared it. SO I state my case, why am I paying an extra $225 when this was what I came to get done back in Nov. No answers other than me being yelled at saying I came in to check the clutch. Why would I come in if I knew it was the clutch? And what does the appt card say..... it just says check code. Which for BMW is a completely different thing. Knowing this, would you not thing that there service department would do a better job from point A to Z. I then found out that this happened both times. Plus the service crew at the bay don’t really listen to you when you hand the keys off.

Chris Rajamoney Jan 25, 2019

The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I had an 'Autocheck' warning. when I came in, I informed the guy at the entrance - appt for the auto check and that they should see if the power lag I am facing is due to that code. I get called a couple of days later and it’s the clutch. I go in Pay $115 and take the car home and get it fixed. Late Dec I find that the Autocheck light/warning was never cleared. It shows a mileage count so I knew it wasn't. Once I was back in town I call and set up an apt – Saying I need you to remove the Autocheck warning as I have already paid for the service and was not removed. 2 days before the appt my check engine light comes on. So while dropping the car off I mention - I would like the check engine looked at while clearing the code. I thought the Check engine was due to the Autocheck not being removed (It hit 2000+ miles overdue). I'm told the CE light is due to the DMTL pump and have to pay $700. I could not afford it at the time so I tell Donna (S.agent) to clear the codes and that I will pick up the car. Again paid the $115, which this time was told it was for the diagnostic check for the CE light. I leave the dealership and come to find that both the CE light and Autocheck light are still on. So I call. To my surprise, I am told then that there is a different method to clear the Autocheck (Connect to a diff computer). This will take 90min and will cost $225. That the CE may have just come back on but also could be that service never cleared it. SO I state my case, why am I paying an extra $225 when this was what I came to get done back in Nov. No answers other than me being yelled at saying I came in to check the clutch. Why would I come in if I knew it was the clutch? And what does the appt card say..... it just says check code. Which for BMW is a completely different thing. Knowing this, would you not thing that there service department would do a better job from point A to Z. I then found out that this happened both times. Plus the service crew at the bay don’t really listen to you when you hand the keys off.

Chris Jan 24, 2019

This place has to be the worst car dealership for purchasing and servicing a car I have had EVER!! This happens to be the second review I have posted. I wish it could be a positive one but unfortunately its yet another negative review. Long story short I purchased a 2012 BMW 650i coupe from here about 3 years ago. From the time I purchased this car it has been in and out of the service center for the most part two ongoing issues. 1. Coolant low levels 2. Oil consumption/leaks. These issues has caused me to be without my car for weeks for extensive repairs and out of pocket monies. No sooner than I get my car ack within a few months its the same issue again and I told its yet another issue. I had 6-8 months ago the Turbo lines and rear main seals replaced and at that time was told the thrush arm bushings needed to be replaced. This all was a huge job that supposedly involved pulling the motor out of the car. I went ahead with these repairs thinking this would fix this oil and coolant issue once and for all. On 12/14/18 the low oil message came on. I took my car in and was told that it was normal for my car to use oil, which is what they always have told me and it always turned out to be a oil leak. Sure enough on 1/11/2019 I took my car in and insisted it be checked out for a leak since the oil low message came on again. After checking it out the advisor came back and told me that the Turbo lines was leaking. My response was that was supposedly fixed 8 months ago, a $15000 job. Sure enough he goes back and checks and confirms this and assured me that BMW would pay for it. I got a call from the advisor yesterday informing me of the motor recall on my car that I knew nothing about. He informed me that this could mean the motor could have to be replaced and I may be responsible for half that cost., but he would let me know. I got another call today and was informed that BMW is replacing some of the parts in the motor and the oil leak wasn't the Turbo Lines, but instead the rear main seals...lol... which was also something that was supposedly fixed in a previous repair. He also tried to tell me that my thrush arm bushings were warn, which again was replaced 6-8 months ago... This place is a JOKE!!! It has been such a NIGHTMARE dealing with this place and now to know about a lawsuit and recall regarding oil consumption on this car just makes me that much sicker.... This place sold me a HIGH END LEMON!!!! The service department is HORRIBLE!! I wouldn't take a bicycle to this place to be repaired and certainly would be very cautious about buying a car from here. They are very nice during the process, but after its all said and done the customer is screwed and there is no one willing to take ownership that they sold a bad car.... I will be seeking further legal advise as well and making the finance company aware of this horrible place!! Rhonda Battee

Rhonda battee Jan 17, 2019

The only reason I am giving this location 3 stars is Huk, the manager. I took my vehicle in to this location on Thursday for 2 factory recall repairs. Left up to me, I would not do business at this location because of the cost of repair. I was told my issue was due to me not "taking care of my car", but, it was not. The first manager I spoke to said he would "meet me halfway", because of course, I am crying trying to explain my car worked just fine before I dropped it to you. He offered me to spend 300 on a battery and install, but mind you, as I stated, car was working fine before. He blamed it on timing and the fact my car needed an oil pan repair, new tires, and one other repair. Mind you, I have an 07' and once they did the 2 recalls, my anti theft system popped on and locked up my car. The tow was 330$ because my fiance ended up stranded at a gas station. With all of this being said, be MINDFUL of how you treat people. THANK YOU HUK and the nice man who told us to speak with Huk. I needed empathy and understanding. Life gets hard for everyone, but if I trust you to work on my car, don't tell me it is because I have a list of things wrong with my car. I was able to quote cost for every issue! So, that means I care. Just because you are "not feeling well" or having a "bad day", don't try and put that on the "little people" who frequent your facility. It is bad when other dealerships call this specific location a stealership. I SHOULD NOT BE AFRAID TO GO TO A REAL BMW LOCATION due to fear of being mistreated. Why is that? Because if you're not talking $$$$, they really don't want to hear what you have to say. Needless to say, the man who helped me tried to blink and look at me crazy, but I was not going to stop because right is right and wrong is wrong. You can TRY to blame it on me, but, as I said ANTI THEFT isnt something that just pops on! The first thing was "WELL LOOK AT WHAT ALL IS WRONG WITH YOUR CAR"....WOW, you didn't even try to hear me out. Considering I have an MBA and I have taken managerial courses, they make so much money at this dealership, what I was asking them to do was a drop in the bucket, literally. So, thank goodness for the general manager or whatever his position is. He was able to treat me like a person instead of look at me like I was stupid and asking for a handout. The first guy, SHELDON, barely wanted to shake my hand. He looked at me and said "you are trying to blame us for this and you have an old vehicle". No, not at all, I just want you to fix whatever was messed up as we are all HUMAN and make mistakes. I am crying because I KNOW, dealing with you all, it usually is a long drawn out FIGHT. THE MORAL OF THE STORY!!!!!!!!!!!!!! I gave you my car working fine, now the anti theft system shut down my car, we are out of 330$ and you are basically telling me its because my oil pan, battery is old (2-3 months left ACCORDING TO YOUR TEAM) and I need new tires. GET OUT OF HERE. LEARN HOW TO RESPECT EVERYONE. Huk, Thank you, Thank you, Thank You! He was able to relate. I work 2 jobs and left up to me, you guys would never see me. I will frequent classic BMW after this. This location is closer, as I live in addison, but I will drive the extra mile. All other locations referred me to them. They are owned by AUTONATION. I called BMW of North America and filed a formal complaint. What you WILL NOT DO, is make me feel small or little when honestly, me having an old car is just an excuse for you to put it back in my court. I am also out here TRYING, so be mindful of when someone is TRYING! If all it took was a reset, being that you guys replaced electrical components, I should not have been told it was on me. I came in for 2 FREE recalls because I am just a normal every day individual. Excited that the recalls would be free (more so ecstatic), but, ended up almost spending 300$. Whatever Huk said or did, I rolled out of there with a used battery (since the anti-theft completely drained whatever battery I had left) and a reset and No anti-theft. Thank you guys for understanding and working as a team.

alethea edwards Jan 14, 2019

Have owned a brand new X3 M sport for a week now and it's been in the dealership with issues for half of the time. Prior to buying the car, the salesman told me all services were included for the first 3 years. Not until signing all the finance papers did I learn he was completely wrong and no major services are covered! Whether this was innocent ignorance or blatant dishonesty, I am not sure - but very frustrating either way. Yesterday they told me to swing by to turn off a service light that was lit on the car since the first day and to program the keys (neither key provided works - so you have to enter the car using the handle only, the lock and unlock buttons don't work). The manager, Alex, offered to refill my gas for the inconvenience of coming by for the 3rd time in a week of ownership. Said it would take a few minutes, 2 hours later they return with my car and they are stumped about why the keys won't work and didn't fix them and the service light they claimed they reset came on again about 5 minutes after I left the dealership. AND they didn't put gas in it yet, so I had to sit there while the salesmen drove to the gas station and returned 10 minutes later. Now I get to go back AGAIN this week and get a loan car - which is insane considering the car has under 150 miles on it and already tons of problems. I miss Sewell already and have no doubt I will be returning to them when this lease ends. *Update* - The GM, Huck, stepped in and really escalated priority of fixing my car. Put me in touch with Adam, who came to get my car, brought me a new X5 loan car to drive, and delivered my car back to me a few hours later. The sales team definitely dropped the ball by over promising and under delivering - but Adam and Huck more than made up for it. I really appreciate the level of service they provided and their commitment to making things right. Fingers crossed all the technology glitches are a thing of the past!

Melissa Jennings Dec 6, 2018

“4” Valve gasket covers & valve cover replaced on a New BMW within a 14 month period. After receiving my first mfg. oil change at BMW Dallas, I had a large amount of oil leaking all over the top & side of the engine. This leak has been repaired by all 3 Major BMW dealerships in Dallas as most recent as Oct. 2018. After many other repairs, including a driver’s side mirror motor & driver’s side seatbelt I have been unsuccessful in getting any type of help in getting out of this car. I have contacted BMW Of Dallas an enormous amount of times & three different GM’s, (Big turnover) as well as BMW NA & BMW Germany with no results. After a long exhausting time consuming negotiating that was unsuccessful in rectifying this Very Bad problem due to every single car in negotiations being sold right out from under me and not working with me. - BMW Of Dallas has NEVER helped me as they stated they would and has just lied to me about going to. In Hein site they were just buying time so my warranty would run out as well as the timeframe in order to file a Lemon law claim. Thankfully, this did not happen and since I did buy a NEW car it was under warranty but yet still continues to have problems. So much so that I have to check under the hood in order to detect the Oil leaks since they do not register on the computer system in the car. Upon having the most recent oil leak #4, BMW Of North America stated that they were not going assist me along with Huck at BMW Of Dallas because they had sold me a “USED” car. Not Correct. Any car that has never been titled in the state of Texas is considered a new car. Upon realizing BMW Of North America as well as other dealerships tell you you are buying a new car but then mark it “Used” on your contract & Try to make you believe you bought a used car & at that point treat you as though you did & try to get away with breaking the law this is considered a Deceptive Practice according to the Federal Trade Commission especially if they put it on your contract & did Not reveal it to you & did not give you a buyers guide. Beware.

O VAZ Nov 23, 2018

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the hell??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the hell is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 23, 2018

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the xxxx??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the xxxx is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 22, 2018

Is there 0 stars?..Because I'd like to give 0 stars...DON'T COME HERE. I WISH I READ THE REVIEWS...The absolute worst BMW experience I have ever had. I came here because it was about 10 minutes away from my house--I usually go to BMW of Plano. My right front tire had been slowly losing air over the last 3 weeks or so, and within the last 2 days had been at 5psi [flat] when I would wake up to go to work..The other tires did fluctuate to lower psi due to colder weather as expected, but the right front tire kept going flat. I work nights, so after I got off around 730am my tire was flat again, so I brought my car in. I explained the situation to the advisor which I thought would be an easy "slow leak" or "nail in my tire" diagnosis. I had my car brought back to me and was told that there was nothing wrong with my tire. I again explained what happened over the last few weeks, and that it wasn't possible for nothing to be wrong with the tire and asked if they could take a look at the tire again. They took it back again and brought it back up after about 10 minutes and told me that there wasn't anything wrong with the tire--they did a thorough inspection of the tire and they didn't find anything. They said it just may be "weather-related". I'm dead tired at this point, and let them know if I woke up the next morning and found that my tire was flat again I would not be happy at all. Went to sleep and woke up, and SURPRISE! My perfectly fine tire was flat. :/ So I had to air up my tire to get to work, air it back up after I got off (because it went flat AGAIN while I was at work), and drive to BMW of Plano, because I didn't want to waste a single iota of time going back to BMW of Dallas. Especially since because I didn't have an appointment 24 hrs out, they wouldn't give me a loaner car [which was also to my annoyance the previous day when they told me that]. Went to BMW of Plano, I thoroughly love the seamless service drive experience and customer service from their staff. I got checked in...told my advisor what was going on--he put me in a LOANER...and guess what, upon inspection of my "perfectly fine tire"--there was a BOLT stuck in the CENTER of it (HOW DO YOU MISS THAT?!?!).... Got my tire changed out and picked up my car late that evening. I should have just stayed going where I have been going, instead of trying to go somewhere for the sake of convenience. I went back to BMW of Dallas before I went to pick up my car to speak with the Service Manager, and when I walked in nobody greeted me--I was walking around to find an individual to ask if I could speak with the Service Manager....found this nice young man who walked me over to where he was and let me know he'd be with me in a few minutes...Sat and waited about 15 minutes..asked a service advisor I saw if the Service Manager was available....he walked over to his office and said he wasn't in there, and then points to the service drive and says that "He's the guy in the blue suit" and that he's talking to someone, he'll be back inside soon..and goes back into his office...[Okay??...thanks for that..] Waited another 10 minutes..walked back over to the nice young man who helped me in the first place and let him know nobody had came over to speak with me yet...he checks and sees that the Service Manager is with someone else. I had more errands to run and I left my contact information with him and I also left a voicemail for the Service Manager and have yet to be reached out to. So in a nutshell I would never be back here for service...I gave them 2 chances to fix my service issue and they failed. I don't trust the competence of the Service at this location if you can send home someone who CLEARLY is explaining a slow leak/nail in tire issue and tell them nothing is wrong with their tire--thereby wasting my time (because I had to take more time to get this checked out AGAIN). This location seems to be lacking in basic customer service and follow through...I will gladly drive the extra 30 minutes to the BMW of Plano to have any service issues addressed...and I was thinking about using the equity program they have here...but judging by what I have encountered here a few days ago, and the reviews I see here, I think I will pass.

Marie Annahs Dec 23, 2017

I bought a car 4 weeks ago “BMW 328i 2011 ” and it was working smooth and excellent without any problems at all, then I decided to do oil change at BMW Dallas dealership although the system say the oil change is not due but I just want to be on the save side. so last Saturday 18-Nov-2017 I brought the car to the BMW dealership and they checked my car and told me the cars doesn't need any service and the oil change is not due yet but I told them I prefer to do the oil change just to have rest of mind. so they did so and when I got my car back I have noticed that there was very low sound inside the motor but I thought it is just because the car is not warm yet and since there is no alarms or check engine alarm on it I didn't pay a lot of attentions and I parked my car and I didn't use it over the weekend since I used my other car. so on Monday when I was driving to the work at the morning the noise started to grow up more and more and the service engine light came up so I called the dealer and told them that I am bringing the car back to be checked since there was no problems at all before I do the oil change, so I brought the car back on Tuesday after work at 6 PM and the next day "Wednesday 22-Nov-2017" they told me that they found metals in the oil when they drain it out and the motor is totally failed and they told me it is not their responsibility although when they checked the car before they do the oil change they told me that there is nothing wrong with the car and the service is not due yet. So I told them what they are saying doesn't make any sense at all to me! how can totally functioning car that has been working fine for 4 weeks without and problem or alarm have motor failure after oil change!! Then they told me it’s not their problem and it’s their responsibility at all then I asked them to talk to the manager and he told me the same thing then I asked them to talk to the general manager “Tania Eubanks” and she told me that there is no way they have done anything wrong and the problem was pre-existing which is doesn't make any sense because if it was really there before I would get alarm before or at least they would notice the problem before they start the oil change. Note: I already told them that I already have 4 years extended warranty on the car so if there was anything wrong with the car I would use the warranty to fix it rather than claim that the problem happened after the oil change in their job there is no point at all to waste my time and money. I understand that maybe in your company policy the customer isn’t that important but I am really disappointed and don’t know what to say other than that I was expecting to get more respect and professional service from one of the biggest cars companies in the world like BMW but unfortunately they have just wasted my time and damaged my car without even acknowledging their fault  or saying sorry we will work out a way to fix it for you. Some time it is necessary to take a stand and take the full responsibility of your fault to get the respect of others “it’s not always about the money”. And after one year I heard sound in my car and I took it again to BMW dallas to diagnos my car they told me and give me report the problem from drive shaft and it will cost me 3k $ after that I took my car to another mechanic shop and I paid 800$ after that the problem still existing they don't know any shit about diagnosis of fixing cars

Omar Dhawahir Nov 24, 2017

BACK IN 2015... I got a 328i. I worked with the AutoNation sales guy, who wasn't overly knowledgable, and I basically had to deal with his manager instead, who had little to no time to deal with me. After getting the car, I had some issues with it from the get-go. Only after FIVE visits back to the shop over 2 months, and the problems were resolved and my car was THANKFULLY perfect since (no credit to AutoNation at the time). Of the times that I had to bring in my vehicle for a checkup and regular maintenance, the service reps were non-existent and I bounced around from one rep to another until I landed on the worst one of all: a pompous know-it-all ass. It was at that point I swore I would get my car at another location. NOW 2017 Over the past year, I had watched the BMW of Grapevine (Sewell) location get built, as I work in Grapevine and drove by the new dealership location every day. Once the dealership opened, I decided to trade in my model for an upgrade. Let me say, that Sewell did an amazing job with the building and their customer service was impeccable. I almost made a deal there, however,.. I had my eyes set on a specific car, with specific options, at a specific price cap. After looking at the inventory at the Grapevine location TWICE, I had something that was close to what I wanted. After doing my research with websites like consumer reports, etc, I ended up getting a bunch of calls and emails from various other dealerships around DFW. Then, I got a text from a girl over at BMW of Dallas. Her name was Nichole Sullivan, and she was unlike ANY of the previous sales or service staff I have dealt with at BMW of Dallas. I trash-talked her employer right to her face, telling her that I hated BMW of Dallas / AutoNation and that they just can't compete with Sewell and the new location in Grapevine. She was almost speechless. What could she do attempt to apologize for how I was treated in the past? Well Nicole did the impossible and managed to find the an even better car and negotiated with me and practically got me the car for the price I wanted with some extra add-ons! What really mattered to me the most, was that she was a NO-BULLSHIT girl. She told me her back story, about coming from a completely different dealership and series of car brands. She had quickly mentioned in conversation that she was also in the military, which I then witnessed that experience as she simply did everything herself. She bounced around the dealership, getting different paperwork, and car mats, and she even bypassed some middle-people to get a specific screw driver to take my plate protector off of my old car as I traded it in. She didn't get caught up in bureaucracy and red-tape when she needed something and went to the people who could make the deal for what I wanted. Meanwhile, she kept things SUPER professional, down to earth and listened to my needs the entire time. Not only that, she bought me lunch and she even made a fun video with pictures of me and the new car. We've been in touch a number of times since getting my new X5 xDrive a couple weeks ago. And we're planning on going for lunch soon. I also want to recognize that the other staff members that helped me out were markedly improved as well, including Billy Underwood, Oscar Magana and Reesh Ismail. In hindsight, maybe the Grapevine BMW dealership had a part in all of this. Having been built, was the kick in the butt of AutoNation to improve their customer service and sales team. I also heard that the new manager has plans of remodeling the building too in the coming year which is pretty exciting too. Either way, something really good is starting to happen at BMW of Dallas.

Mike Kormendy Nov 5, 2017

BMW Dallas is a busy place due to selling GARBAGE VEHICLES!!! I have owned a BMW for less than a year and it has been in the shop 8 times each >2 weeks, and once for a month(this time was not due to BMW Dallas but due to the sub par dealership I purchased the vehicle from that due to their incompetence did not get my extended warranty information completed despite it being months since I had purchased the car so everybody had to wait until the incompetent employees at GRUBBS INFINITY GRAPEVINE pulled their heads out of their a.. and took care of what should have been done months ago!!!). I cannot believe BMW is allowed to continue to rip off it's customers as it does!! I have spoken to more than 40 people with the exact same issues as mine, time for a class action suit I am thinking!!! BUYER BEWARE UNLESS YOU LOVE HAVING YOUR VEHICLE IN THE SHOP FOR WEEKS AT A TIME AND SPENDING THOUSANDS ON REPAIRS DO NOT EVEN THINK ABOUT BUYING A BMW, WORSE CAR EVER BUILT!!!!! (mine is a BMW X5 with 59,000 miles when this started!!!). With that said I have encountered some really nice people Ricky Sandoval and Giovanna through BMW Dallas!! They were helpful, respectful and understanding!!! My service adviser not so much, god forbid I should ask him a question regarding the work done on my car, and he just loved to try to put his untimely manner in dealing with things on me, ie "your car has been sitting for 3 days that is why it is full of bird shit", well Mr Burns if you would have called me in a timely manner my vehicle wouldn't have sat for 3 days and been covered in bird shit. And if your customer requests a explanation on something give it to them without attitude as you work for the customer not vice versa. With that said I have had my vehicle into BMW Dallas for the same problem three times picked it up yesterday and it still has the same problem despite them doing all kinds of other repairs unrelated to the initial problem which is putting myself and my children in danger as the vehicle losses power when I accelerate for example getting on the freeway when flow of traffic is going 70 I accelerate to go with the flow of traffic and vehicle literally stops feels like I have put on the brakes and will only go 5 mph, was almost killed once, now I have public documentation on this so if anything happens to my kids and I it will be documented that I have had the vehicle in the shop 3 times for this problem and it continues!!!! I got in the vehicle yesterday drove away from BMW Dallas got on the tollway and bam it lost power, luckily I was in the right lane and there was a small area of shoulder where I could creep over to and get off the tollway. I had told Mr Burns I would be back if this happened again but due to the vehicle only going 5 mph and his attitude while I was there I just couldn't take anymore crap. So went with kids, cried, had a soda, went out to vehicle it started and drove home back roads going 40 mph all the way back to Grapevine (was in North Dallas!!!). Just don't have the energy to figure out my next move hopefully tomorrow will give me the energy I need to deal with this!!!

Lisa Castillo Apr 16, 2017

I'm from McAllen, Texas and I traveled to Dallas on Monday, December 26th, 2016 to buy my new to me 2011 BMW 135i. My salesman was Darrell Williams. I had contacted him before my trip over there to arrange the purchase the car and he was very attentive. All throughout the purchasing process everyone at the dealership was nothing but nice and courteous, but upon leaving the dealership with my car, I noticed the front speakers were blown out work. At this point, I called Darrell and told him the about the issue, he told me to stop by when I had a chance. I stopped by the next morning, and someone took a look at it. They confirmed that they were indeed not working and told me that they can get some off of another 135i they had in stock. They took my car in and attempted to install those other speakers in but they didn’t fit properly because that car had a different sound system. Darrell assured me that he would resolve this issue by overnighting the correct speakers and either having me come back, or having them shipped to me. I had to come back home for work, so I left Dallas that same day(Tuesday) for McAllen. Ever since then, I've called him every few days to get an update because I’m driving around with no audio in the front of my car (Which sounds like garbage). A week later I receive a call that my plates have come in and they're asking for me to come in to get them installed(Even though I'm in mcallen lol). Finally, a couple of days later(what happened to overnight shipping?), I called Darrell and he actually answered told me that it showed he got the speakers in and that all he needed to do was ship them. He gave me his supervisor's number (John Vasco), and I spoke with him and he told me that he was going to get them shipped out the next day, both the plates and the speakers. This was back in January! So here I am, almost three months later, still with no audio on my front speakers. I gave it a week to see if my speakers and plates would come in, but they never did. I tried calling back multiple times and have asked for them to be mailed to me and have yet to receive anything! My paper plates expire tomorrow, February 24,2017 and I can’t seem to get a hold of anyone at the dealer. In the past 3 days, I’ve called and tried to get both of these issues resolved but seem to keep getting the run around. I was planning on returning in March to buy the new Mini Cooper Countryman from the Mini of Dallas and even a BMW M car, but after the service I’ve received here at BMW of Dallas, I will never be returning to this location. It is March 10th, my fiancee finally got the plates shipped but I still have not received my speakers and still do not have any audio in the front. I have called Darrel and he has answered the call, and then immediately hung up, only to not answer any more calls. Terrible. Could I please get my speakers shipped to me already?

Marcelino Cantu Mar 10, 2017

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