Recent Reviews from BMW of Dallas

WHERE DO I START!!! Uuuugh I’m so exhausted! I just left the dealership and we had them buy back our 550i. We bought it used with a 90 day warranty(great right?) uhhh yeah ok. Well, second day I drove it, the tire split($4??.00), 4 days later the coolant light came on and said it was low( thought that was kinda weird) so we added some. Well, 2 days later the oil light comes on and says it was low to the point it was an emergency(smh). Thennnnnnnnnn, 3 minutes later the coolant light came on(I SWARE IM NOT LYING!). Took it in to BMW they fixed and said it had another issue that they saw but it wasn’t covered under the warranty. Cost was $500! Who’s paying that? Not me! So I talked to them(nicely :-) and they covered it. Thennnnnnnnnnnnnnnnnn, I got it back and it was making this loud ticking noise so I called them and told them; took it back. I looked on every website I could find to see what the issue could’ve been and what to expect if they denied the problem. Well, they told me exactly what they said online that they would say(that’s normal car sound). REALLY!!! DO NOT PLAY WITH ME! So I explained to them that the sound wasn’t there when I got the car and that it started when I got it back. So now I’m livid. Did I mention that we asked the sales guy before we bought the car if it had been checked by BMW for any issues before we purchased the vehicle? Yup! He said... YUP! Showed us on paper what was checked and everything smh. Sooooooooo, I drove the car for a few days and I was like let’s take it over to Auto Scope on Denton Drive(plug). They were recommended. So they checked it and said “uhhhh both your front struts are leaking”. They had me to come and look for myself( are you shaking your head also?) smh.. so I took it back to BMW and they “found it too” smh and said that it was going to cost $3300 to fix and WE HAD TO PAY IT! Are you “laughing your a$$ off” right now? Cause I’m not! Smh. I told them uhhhhhhhh I DONT WANT IT! Soooooo, good news is, they bought the car back and I found another one on the lot that I liked and they gave me the paperwork of the maintenance check that they did last month. I asked them if I could take it to Auto Scope to get it checked and they said I could. Told me that I could just keep it a couple of days and when I got back we could finish the paperwork. Sooooo nice. Ok, drove the car home, next day took it to get checked at 12:30pm and st 2:38pm Auto Scope said, “Welllllll, the car has a coolant leak and some leaks around the engine”. Are you “SHAKING YOUR DA?N HEAD” RIGHT NOW?? Smh. So I took it back up there today told them what we found and asked them to fix it and they said the sat was AS IS and they couldn’t fix it smh!! I asked him if I don’t buy the car was he going to sell it to the next person and not tell them about the leaks? He just looked at me and said “the car is as is”(can somebody say ALTERNATIVE FACTS!!!) DID I MENTION THAT THIS WAS “THE MANAGER”!! Smdh! NOT TO MENTION THE FRONT END SUSPENSION IS GOING BAD TOO BUT I TOLD HIM THAT I HAD ABOUT 10,000 MILES BEFORE THAT NEEDED FIXING AND I WASNT WORRIED ABOUT THAT AND THAT I JUST WANTED THEM TO FIX THE LEAKS! ARE YOU SHAKING YOUR DA?N HEAD AGAIN LIKE ME! Yup smdh!! SOOOOO UNETHICAL!! Long story short. Over here at Classic BMW in Plano and got the same car with 30,000 miles less and they are willing to change the grill out and give me a black one just to please me. (Shaking my head up and down)!!! I’m pleased. It drives awesome!!! Saw the report on it and it’s impeccable! UNETHICAL BUSINESS IS NOT ACCEPTABLE BMW OF DALLAS!! Smdh. Customer service sucked so bad. But Donna was awesome!!! Thanks Donna. I wish I could’ve dealt with you the entire time but I know that you could only do so much. UPDATE 07/19 : Even after BMW responded to this review, they still did ABSOLUTELY NOTHING. They only respond to people for the BBB(Better Business Bureau) so it can say in their profile that they "tried" to resolve the issue even though they didn't do anything at all. Its to keep their BBB ratings high. BBB REGULATE THAT!!

Laconda Davies Jul 30, 2019

I've never been more disrespected as a customer in my life. I have always taken my vehicles here for service and up until today at 6:20 pm I was a loyal customer. This started when I took my vehicle in for service back in Jan and got a new vanos solenoid, ignition coils, and other work done. I also got the high pressure fuel pump warrantied due to a BMW recall. On July 18th my vehicle displayed a fuel malfunction message followed by a drivetrain malfunction message and then it died in the middle of the road. I was under the assumption since they did fuel related work that this repair would be under warranty since their warranty is 2 years unlimited miles. I got the car towed to BMW of Dallas the next day and got a loaner vehicle which they seemed to not want to give me even though I had a valid license, debit card, and my full coverage insurance. My usual service advisor is Jason Keefe but due to him being out of the office I was paired with Tim Bennett. I have no problem with Mr. Bennett other than the fact he didn't seem to understand my reasoning behind thinking the labor they performed previously could be faulty. Mr. Bennett calls me to let me know my fuel sensor and pump was bad but magically this is not the pump they just replaced. He said I continuously drove the car on empty and that burned my fuel pump out. How do you continuously drive a car on empty? My fuel hand was not on empty and even if it was I'm sure I'm not the first BMW to run out of gas. Does every BMW that runs out of gas need a new fuel pump? No!!! You charged me for something you already replaced that happened to be faulty just because you could. Fast forward...I pick my vehicle up and pay the trumped up charges they came up with. When I left I realized I left my garage opener in the loaner they gave me. I called them to ask them to get it out so I could retrieve it. I turned around to head back only for the fuel malfunction light to come back on along with the drive malfunction and then the car dies in the middle of the street. I hadn't even went 30 miles. I was only a mile or so from the dealership. I immediately called them only requesting them to come pick it up and fix it and bring me a loaner. Not only would they not pick it up but they said I had to pay for the tow. I asked them to please bring my remote so I could get in the house and they refused. I had to leave my car in the middle of the street and get an uber to the dealership. Once I arrived I got my remote and explained my situation to the manger. He did get my car towed and put me in a temporary rental. It is truly a shame they would treat me like this and take my money and not honor their work. I had already called BMW of North America because I felt like I was being taken advantage of. Hopefully between them and the BBB and possibly an attorney I will get treated like the paying customer I am. BMW of Dallas when you read this please know from the bottom of my heart that your dealership sucks and your lack of compassion towards your customers is disgusting. I want my money that your dealership stole from me back!!!! #lessonlearned

Jacob Traylor Jul 25, 2019

Absolutely horrible experience here. I took my car in for the all too common bad FRM (Footwell) module issue to be replaced and got my car back in worse shape than I left it. First thing, get back in my car and I notice the Service Engine light is on. This particular car has never had that light on before. Not wanting to "Deal" with the dealership anymore due to other shenanigans during this visit, I decided I'd just check it out when I got home. I also noticed that my oil level screen was up and my oil level was perfect. See I knew it was about a notch under full because I had already ordered my oil service kit to change my oil since I was nearing my 5000 mile mark. I always change my oil at 5000 miles. Again I gave them the benefit of the doubt and chalked it up to them just topping it off for me. "Yea" On the way home from Dallas to Royse City is when I realized something was way wrong with the car. It didn't have the power it typically had and by the time I got home my oil was at the minimum. That's right, from Max to Min in 45 miles about 1 liter of oil lost! I immediately put the car up on our lift and found that somehow my oil pan had been fractured! Also upon further investigation I found that my oil filter cap had been replaced with a broken one and an oil filter that wasn't even the brand I use (Mann Filters). Even more , the oil filter hadn't been seated right and was smashed into the housing thus causing the service engine light. I was floored! Who does that?! After looking over the service slip and trying to see if I could figure out any names (nope) I discovered that my car had been driven over 8 miles that one night. Maybe that doesn't sound fishy to you, but I'm sure wondering why someone had to put 8 miles of driving on my car when the only issue was electrical. I had no mechanical work done whatsoever. I know you probably saying, "oh if that was my car i'd"... yeah, well I tried. You only can deal with so much run around and avoidance before your just like "F it, I'm tired of dealing with this". Luckily I was able to buy a new oil pan and get everything fixed myself; heck I needed to do the oil pan gasket anyway. If I didn't know how to work on my own cars and couldn't solve this myself then I would have pushed it further, but you can rest assured I will never trust this place with my car again. Look, if your not a tuner, or you don't have a tuned car you'll probably be ok. But if you've got a tuned car or maybe even an M series, don't be surprised if someone takes your car for a joy ride and raggs on it. That's what they did with mine. Shame on you BMW of Dallas

Addam Boord Jul 9, 2019

This was the worst car-buying experience I have had in my life. I and my fiance traded in his BMW 335i convertible to lease a new 3-series. They nickle-and-dimed the trade-in value to nearly nothing. We're a young couple, and I think for that reason, they didn't take us seriously. (I'm an attorney and he's an Air Force officer; if we weren't serious about leasing his BMW, we would not have been there.) I would go so far as to describe the sales manager we dealt with as rude and condescending. Unfortunately, our poor experience did not end when we left the dealership. When we got home from BMW Autonation, we realized we had left our garage door transmitter in the 335i. We immediately called, and they said they would mail it to us. A week later, we hadn't received it; when I called to ask about it, they said our sales rep had three identical garage door openers in his drawer, and they didn't know which was ours, so they couldn't ship it to us, afterall. I advised my fiance to double-check with USAA about any changes to his insurance, since he had switched from a Pennsylvania to Texas registration. Good thing he did, because we realized at that time that BMW Autonation had wholly failed to inform USAA of his new lease. Finally, this morning, a couple of days before his temporary tags expired, we called to check on the status of the permanent tags. They informed us that they received the tags last week, but just didn't get around to mailing them to us? My fiance is going out of town today, and the tags will expire while the car sits at the airport. So, he'll be driving hours back from DFW with expired tags, thanks to this dealership's negligence. My fiance is a loyal BMW driver. We love his new car. But, we're transplants from the east coast, where BMW dealerships are a dime-a-dozen; BMW Autonation has the largest inventory for hundreds of miles, and I think they feel entitled to take advantage of that. I hate that this is our only option for BMW purchases and servicing. Honestly, the trip to Austin would be worth never dealing with these folks again.

Camilla Hundley Jun 12, 2019

DO NOT USE THIS SERVICE DEPARTMENT! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIED TO DEFRAUD HER OUT OF NEARLY $4000 OF REPAIRS My girlfriend drives a 2013 328i. A week ago, she got a drivetrain error so we took the vehicle in for service. Our service rep was Jason K. The codes revealed we had a malfunctioning wastegate for the turbo. The BMW of Dallas service department quoted us a price of $976 for the replacement of the wastegate. ($600 part, $376 ((2 hrs.)) labor, those numbers will be important later) Thinking, "Well I drive a BMW so this was going to be expensive" she authorized the repairs. Without getting more technical, the replacement wastegate revealed that we needed to replace the entire turbo system. The service department informed my girlfriend that the replacement turbo system would include a new wastegate, and therefore the previously purchased wastegate would not be required. The quote was $3877 for turbo replacement. ($1960 parts, $1917 ((12 hrs.)) labor) A quick google search revealed that the average cost of replacing a turbo on a 2013 3-series should have been approx. $2000. Therefore, I called the dealership and halted repairs while I conducted more research. Here is what I found: OEM Turbo and the installation kits are MRSP for $1419 and $121.01 respectively and has a wholesale price is $1038.91. (Which some BMW parts department will offer you) There is a $900 dollar mark up on an $1100 worth of parts? Do you remember the $600 price tag on the wastegate from earlier? The actual MSRP for a wastegate is $303.81. (I found places to get it even cheaper, but I digress.) Then there was the service labor issue. Google searches, discussions with 3 other authorized/certified BMW technicians, and a check in the All Data manual states that a turbo replacement in a 2013 BMW 3 series should be 6.6 total hours, not 12 as we were misquoted. So let us do some math together. If labor at BMW of Dallas is $160 per hour, times 7 hours (I rounded up for the benefit of the doubt), total labor should have been calculated to be $1120, not $1917. Parts should have been, at most, $1540 not $1960, as we were misquoted. With a total estimate to be $2660 versus $3877. However, what happened to the labor charge for the work they did on the wastegate previously? Just to make sure my argument is not shortchanging our "friends" at BMW of Dallas, I will add the labor charges I paid to the service department for the wastegate to my above quote. $2660 + $376 = $3036 versus $3877. What is the $840 dollars leftover paying for? Alternatively, they could have offered the whole sale price of $1038.91 for parts, and charged her the correct 6.6 hours of labor (like the manual says) for $1056, with a total cost $2094.91 versus $3877. In addition, waived the 2 hours of labor they wasted putting on the misdiagnosed part. However, they did not.... I asked them to put on the original wastegate. I paid them $500 of labor (We needed to pay them to take the new wastegate off and put the old one back on, even though that was not the issue, that’s fair.) I limped the car to another service department, and where we paid roughly $2100 for the turbo replacement. The service completed the same day. At $2600 total cost, it still came out cheaper and faster than BMW of Dallas could manage. I understand when you take something to a certified BMW dealership you are paying for a higher level of expertise and expected higher level of quality. I expect to pay $160 an hour for labor as an example, however I do not expect to pay for nearly an 85% total mark up in labor hours and parts cost. This treatment is fraud and dishonest, and unworthy of my business. Isn’t capitalism great? Do yourself a favor and go somewhere else...

Ryan Maxfield May 23, 2019

i decided to wait 6 months till my first service check up to write a review, so this was my experience, Ron Kahan was my Advisor when i bought my car.. i tend to visit occasionally to see whats new and available and Ron surprised me with a good deal and a amazing car, no regrets. He sat me down and asked me what i was looking for and Lo and behold he had a paper with a car that just came in with the color, features, and the engine i wanted. (you wouldn't believe how difficult it was to find a reasonably priced i6 engine.) best part, it even had Turbos. DEAL. So we go through the process which brings me to Finance guy Seth, He talked me into adding some extra protection on the car.. which was fine still kept it in my price range... Cool dude. Reason i kept my review till my first service was because of this, when i left the next day i was noticing my brakes were squeaking.... i didn't like that, when i went back to pick up my plates i let Ron and the guy who hordes the new plates know that, 'hey my brakes squeak reallllly loud are you sure the brakes are good?", Ron: "Yeah my car does that sometimes too its because its cold outside"... okay, well i also have this TPM Malfunction Problem, whats that about? he says it was because it wasnt reading my tires when i would hit bumps.. okay reasonable... i still feel concerned about it, so Ron offers to get the car a quick check up, i agree. I noticed all the did was air up my tires and make it look pretty. not to mention it was missing a tire Valve :( i was sad. so i used one from my old car. i felt better. SERVICE DAY: i go in and get the car serviced and my buddy here John Berry informs me that its basically going to cost 1400 to fix everything on the car. great. However! Good ol John tells me i still have warranty on the car, YES! BUT! heres the kicker its still under the previous owner, apparently i could've had it financed so i wouldn't have to drop 700$ to transfer the Warranty. *darn you Seth!* so we get everything fixed and its been a few days since ive had my brakes fixed and i have not heard ONE FRIGGIN SQUEAK! i am beyond happy once more, informs me the TPM Malfunction was a sensor that was malfunctioning and it is now replaced and fixed (Yay! that pop up message was getting annoying) John here, stayed by my side and made sure there were no other charges that got added, and informed me the warranty is about to expire. Still saved me an extra 700 so i totally appreciate it John, you're the best. i feel like john made sure my car is 100% and My car and I are happy with this guy. Short Version: I recommend John Berry as my Service guy. Seth in finance is Great, Ron the seller managed to sell me a car after 2 years of me going up there just to test drive cars for fun.

Deanna Galindo Apr 29, 2019

This dealership has done an absolute abhorrent job in the service department for my husbands car the past few years and as of today we are completely done with them. My husband who has a 2014 328i that he only pretty much only drives to/from work, has been suggested over $4400 worth of service costs between 4 visits since August 2018 (written April 2019). In November, my husband dropped his car off for an oil change and surprise surprise, there were further $484 worth of random service suggestions. My husband accepted these charges and that day, on our way to Houston for Thanksgiving about 1.5 hours into our drive, the “engine oil is dangerously low” warning came on. We called BMW of Dallas and they were like “uhhh yeah you shouldn’t drive it much longer”. Luckily we made it to the dealership in the Woodlands and they said that BMW of Dallas didn’t put the cap on the oil correctly so it was leaking. They also mentioned that we were the second car coming from Dallas that day with the same issue and had to be towed in. We called BMW of Dallas and explained what happened - they gave an apology and there was no compensation whatsoever. This week, my husband was told he needed to do $2200 of random service suggestions. He declined after we both realized the price they were charging $1200 for an o2 sensor was significantly higher than average after a quick google search and calling around to other mechanics. Today, he picked up his car, and they charged $324 for tire alignment and putting on a front LICENSE PLATE ($98?!). Seriously?!!! My husband mistakenly continued to go to this dealership thinking that he was going to receive better service for his BMW, but we will never, ever come back to this establishment. If you’ve already made a mistake of buying a money pit BMW, please don’t make the mistake of getting your car serviced at the dealership after the warranty is over. Get quotes from other trustworthy places.

Claire Smith Apr 10, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800 , and the labor rate changed from $280 to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I had an 'Autocheck' warning. when I came in, I informed the guy at the entrance - appt for the auto check and that they should see if the power lag I am facing is due to that code. I get called a couple of days later and it’s the clutch. I go in Pay $115 and take the car home and get it fixed. Late Dec I find that the Autocheck light/warning was never cleared. It shows a mileage count so I knew it wasn't. Once I was back in town I call and set up an apt – Saying I need you to remove the Autocheck warning as I have already paid for the service and was not removed. 2 days before the appt my check engine light comes on. So while dropping the car off I mention - I would like the check engine looked at while clearing the code. I thought the Check engine was due to the Autocheck not being removed (It hit 2000+ miles overdue). I'm told the CE light is due to the DMTL pump and have to pay $700. I could not afford it at the time so I tell Donna (S.agent) to clear the codes and that I will pick up the car. Again paid the $115, which this time was told it was for the diagnostic check for the CE light. I leave the dealership and come to find that both the CE light and Autocheck light are still on. So I call. To my surprise, I am told then that there is a different method to clear the Autocheck (Connect to a diff computer). This will take 90min and will cost $225. That the CE may have just come back on but also could be that service never cleared it. SO I state my case, why am I paying an extra $225 when this was what I came to get done back in Nov. No answers other than me being yelled at saying I came in to check the clutch. Why would I come in if I knew it was the clutch? And what does the appt card say..... it just says check code. Which for BMW is a completely different thing. Knowing this, would you not thing that there service department would do a better job from point A to Z. I then found out that this happened both times. Plus the service crew at the bay don’t really listen to you when you hand the keys off.

Chris Jan 24, 2019

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the hell??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the hell is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 23, 2018

On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you because they can’t see, you know that the calibration is off, or not done at all! So when checking the light projection myself, the new light seemed to be pointed way left of center. What the xxxx??? How can this happen? Not safe at all, and it looks to me as if there was no effort to calibrate it; not to mention I waited 7 plus hours for the 1st repair (arrived at 9:15am, left at 4:20 pm)... way too long for the time range given to me at the time of repair (a couple of hours at the most is what I was told). Another problem was that I explained thoroughly to the service advisor I was missing the “access panel” underneath the front left tire and that it also need to be replaced. The access panel allows entry into the light casing... and if missing, it leaves a big hole which can expose some of the electrical components to the elements. Well it’s funny how I was given a diagnosis of all the current problems my older car has, but the concerns that made me bring the car to your dealership in the first place were totally ignored or mismanaged. The advisor had absolutely no clue as to what I was talking about, but simply agreed to take care of the problem. What in the world is happening here??? After waiting patiently all day long, neither problem was resolved! New light installed, but not calibrated... access panel still missing! And with the hefty repair price tag that went along with these services, I find it all unacceptable... So I had to return the next day (Tuesday 11/20) and wasted 2.5 more hours waiting for corrections to be made... totaling ruining my day! Then your your service advisor tries to explain the problem with the dumbest explanation ever (which confirms that person's lack of knowledge about BMW products)... The advisor says that one light was going to be lower than the other because it is newer. What the xxxx is this person talking about? Really??? Then why are you telling me it’s fixed correctly now and that the projections are now level. I can only assume that person (service advisor) thinks I'm an idiot... Just say anything to the customer, it's BMW so he'll believe it? Well, I promise you that I am not an idiot! I feel totally insulted, disrespected, and dissatisfied!!! So much in fact that I won't consider this dealership for future repairs or purchases... I really like BMW, but they failed me, and insulted me all at the same time! The funny thing is that it’s almost time for me to purchase a new auto... tell me, why would I ever consider a return to “BMW of Dallas” or maybe BMW at all? Andre’

Andre Smith Nov 22, 2018

Is there 0 stars?..Because I'd like to give 0 stars...DON'T COME HERE. I WISH I READ THE REVIEWS...The absolute worst BMW experience I have ever had. I came here because it was about 10 minutes away from my house--I usually go to BMW of Plano. My right front tire had been slowly losing air over the last 3 weeks or so, and within the last 2 days had been at 5psi [flat] when I would wake up to go to work..The other tires did fluctuate to lower psi due to colder weather as expected, but the right front tire kept going flat. I work nights, so after I got off around 730am my tire was flat again, so I brought my car in. I explained the situation to the advisor which I thought would be an easy "slow leak" or "nail in my tire" diagnosis. I had my car brought back to me and was told that there was nothing wrong with my tire. I again explained what happened over the last few weeks, and that it wasn't possible for nothing to be wrong with the tire and asked if they could take a look at the tire again. They took it back again and brought it back up after about 10 minutes and told me that there wasn't anything wrong with the tire--they did a thorough inspection of the tire and they didn't find anything. They said it just may be "weather-related". I'm dead tired at this point, and let them know if I woke up the next morning and found that my tire was flat again I would not be happy at all. Went to sleep and woke up, and SURPRISE! My perfectly fine tire was flat. :/ So I had to air up my tire to get to work, air it back up after I got off (because it went flat AGAIN while I was at work), and drive to BMW of Plano, because I didn't want to waste a single iota of time going back to BMW of Dallas. Especially since because I didn't have an appointment 24 hrs out, they wouldn't give me a loaner car [which was also to my annoyance the previous day when they told me that]. Went to BMW of Plano, I thoroughly love the seamless service drive experience and customer service from their staff. I got checked in...told my advisor what was going on--he put me in a LOANER...and guess what, upon inspection of my "perfectly fine tire"--there was a BOLT stuck in the CENTER of it (HOW DO YOU MISS THAT?!?!).... Got my tire changed out and picked up my car late that evening. I should have just stayed going where I have been going, instead of trying to go somewhere for the sake of convenience. I went back to BMW of Dallas before I went to pick up my car to speak with the Service Manager, and when I walked in nobody greeted me--I was walking around to find an individual to ask if I could speak with the Service Manager....found this nice young man who walked me over to where he was and let me know he'd be with me in a few minutes...Sat and waited about 15 minutes..asked a service advisor I saw if the Service Manager was available....he walked over to his office and said he wasn't in there, and then points to the service drive and says that "He's the guy in the blue suit" and that he's talking to someone, he'll be back inside soon..and goes back into his office...[Okay??...thanks for that..] Waited another 10 minutes..walked back over to the nice young man who helped me in the first place and let him know nobody had came over to speak with me yet...he checks and sees that the Service Manager is with someone else. I had more errands to run and I left my contact information with him and I also left a voicemail for the Service Manager and have yet to be reached out to. So in a nutshell I would never be back here for service...I gave them 2 chances to fix my service issue and they failed. I don't trust the competence of the Service at this location if you can send home someone who CLEARLY is explaining a slow leak/nail in tire issue and tell them nothing is wrong with their tire--thereby wasting my time (because I had to take more time to get this checked out AGAIN). This location seems to be lacking in basic customer service and follow through...I will gladly drive the extra 30 minutes to the BMW of Plano to have any service issues addressed...and I was thinking about using the equity program they have here...but judging by what I have encountered here a few days ago, and the reviews I see here, I think I will pass.

Marie Annahs Dec 23, 2017

I bought a car 4 weeks ago “BMW 328i 2011 ” and it was working smooth and excellent without any problems at all, then I decided to do oil change at BMW Dallas dealership although the system say the oil change is not due but I just want to be on the save side. so last Saturday 18-Nov-2017 I brought the car to the BMW dealership and they checked my car and told me the cars doesn't need any service and the oil change is not due yet but I told them I prefer to do the oil change just to have rest of mind. so they did so and when I got my car back I have noticed that there was very low sound inside the motor but I thought it is just because the car is not warm yet and since there is no alarms or check engine alarm on it I didn't pay a lot of attentions and I parked my car and I didn't use it over the weekend since I used my other car. so on Monday when I was driving to the work at the morning the noise started to grow up more and more and the service engine light came up so I called the dealer and told them that I am bringing the car back to be checked since there was no problems at all before I do the oil change, so I brought the car back on Tuesday after work at 6 PM and the next day "Wednesday 22-Nov-2017" they told me that they found metals in the oil when they drain it out and the motor is totally failed and they told me it is not their responsibility although when they checked the car before they do the oil change they told me that there is nothing wrong with the car and the service is not due yet. So I told them what they are saying doesn't make any sense at all to me! how can totally functioning car that has been working fine for 4 weeks without and problem or alarm have motor failure after oil change!! Then they told me it’s not their problem and it’s their responsibility at all then I asked them to talk to the manager and he told me the same thing then I asked them to talk to the general manager “Tania Eubanks” and she told me that there is no way they have done anything wrong and the problem was pre-existing which is doesn't make any sense because if it was really there before I would get alarm before or at least they would notice the problem before they start the oil change. Note: I already told them that I already have 4 years extended warranty on the car so if there was anything wrong with the car I would use the warranty to fix it rather than claim that the problem happened after the oil change in their job there is no point at all to waste my time and money. I understand that maybe in your company policy the customer isn’t that important but I am really disappointed and don’t know what to say other than that I was expecting to get more respect and professional service from one of the biggest cars companies in the world like BMW but unfortunately they have just wasted my time and damaged my car without even acknowledging their fault  or saying sorry we will work out a way to fix it for you. Some time it is necessary to take a stand and take the full responsibility of your fault to get the respect of others “it’s not always about the money”. And after one year I heard sound in my car and I took it again to BMW dallas to diagnos my car they told me and give me report the problem from drive shaft and it will cost me 3k $ after that I took my car to another mechanic shop and I paid 800$ after that the problem still existing they don't know any shit about diagnosis of fixing cars

Omar Dhawahir Nov 24, 2017

BACK IN 2015... I got a 328i. I worked with the AutoNation sales guy, who wasn't overly knowledgable, and I basically had to deal with his manager instead, who had little to no time to deal with me. After getting the car, I had some issues with it from the get-go. Only after FIVE visits back to the shop over 2 months, and the problems were resolved and my car was THANKFULLY perfect since (no credit to AutoNation at the time). Of the times that I had to bring in my vehicle for a checkup and regular maintenance, the service reps were non-existent and I bounced around from one rep to another until I landed on the worst one of all: a pompous know-it-all ass. It was at that point I swore I would get my car at another location. NOW 2017 Over the past year, I had watched the BMW of Grapevine (Sewell) location get built, as I work in Grapevine and drove by the new dealership location every day. Once the dealership opened, I decided to trade in my model for an upgrade. Let me say, that Sewell did an amazing job with the building and their customer service was impeccable. I almost made a deal there, however,.. I had my eyes set on a specific car, with specific options, at a specific price cap. After looking at the inventory at the Grapevine location TWICE, I had something that was close to what I wanted. After doing my research with websites like consumer reports, etc, I ended up getting a bunch of calls and emails from various other dealerships around DFW. Then, I got a text from a girl over at BMW of Dallas. Her name was Nichole Sullivan, and she was unlike ANY of the previous sales or service staff I have dealt with at BMW of Dallas. I trash-talked her employer right to her face, telling her that I hated BMW of Dallas / AutoNation and that they just can't compete with Sewell and the new location in Grapevine. She was almost speechless. What could she do attempt to apologize for how I was treated in the past? Well Nicole did the impossible and managed to find the an even better car and negotiated with me and practically got me the car for the price I wanted with some extra add-ons! What really mattered to me the most, was that she was a NO-BULLSHIT girl. She told me her back story, about coming from a completely different dealership and series of car brands. She had quickly mentioned in conversation that she was also in the military, which I then witnessed that experience as she simply did everything herself. She bounced around the dealership, getting different paperwork, and car mats, and she even bypassed some middle-people to get a specific screw driver to take my plate protector off of my old car as I traded it in. She didn't get caught up in bureaucracy and red-tape when she needed something and went to the people who could make the deal for what I wanted. Meanwhile, she kept things SUPER professional, down to earth and listened to my needs the entire time. Not only that, she bought me lunch and she even made a fun video with pictures of me and the new car. We've been in touch a number of times since getting my new X5 xDrive a couple weeks ago. And we're planning on going for lunch soon. I also want to recognize that the other staff members that helped me out were markedly improved as well, including Billy Underwood, Oscar Magana and Reesh Ismail. In hindsight, maybe the Grapevine BMW dealership had a part in all of this. Having been built, was the kick in the butt of AutoNation to improve their customer service and sales team. I also heard that the new manager has plans of remodeling the building too in the coming year which is pretty exciting too. Either way, something really good is starting to happen at BMW of Dallas.

Mike Kormendy Nov 5, 2017

BMW Dallas is a busy place due to selling GARBAGE VEHICLES!!! I have owned a BMW for less than a year and it has been in the shop 8 times each >2 weeks, and once for a month(this time was not due to BMW Dallas but due to the sub par dealership I purchased the vehicle from that due to their incompetence did not get my extended warranty information completed despite it being months since I had purchased the car so everybody had to wait until the incompetent employees at GRUBBS INFINITY GRAPEVINE pulled their heads out of their a.. and took care of what should have been done months ago!!!). I cannot believe BMW is allowed to continue to rip off it's customers as it does!! I have spoken to more than 40 people with the exact same issues as mine, time for a class action suit I am thinking!!! BUYER BEWARE UNLESS YOU LOVE HAVING YOUR VEHICLE IN THE SHOP FOR WEEKS AT A TIME AND SPENDING THOUSANDS ON REPAIRS DO NOT EVEN THINK ABOUT BUYING A BMW, WORSE CAR EVER BUILT!!!!! (mine is a BMW X5 with 59,000 miles when this started!!!). With that said I have encountered some really nice people Ricky Sandoval and Giovanna through BMW Dallas!! They were helpful, respectful and understanding!!! My service adviser not so much, god forbid I should ask him a question regarding the work done on my car, and he just loved to try to put his untimely manner in dealing with things on me, ie "your car has been sitting for 3 days that is why it is full of bird shit", well Mr Burns if you would have called me in a timely manner my vehicle wouldn't have sat for 3 days and been covered in bird shit. And if your customer requests a explanation on something give it to them without attitude as you work for the customer not vice versa. With that said I have had my vehicle into BMW Dallas for the same problem three times picked it up yesterday and it still has the same problem despite them doing all kinds of other repairs unrelated to the initial problem which is putting myself and my children in danger as the vehicle losses power when I accelerate for example getting on the freeway when flow of traffic is going 70 I accelerate to go with the flow of traffic and vehicle literally stops feels like I have put on the brakes and will only go 5 mph, was almost killed once, now I have public documentation on this so if anything happens to my kids and I it will be documented that I have had the vehicle in the shop 3 times for this problem and it continues!!!! I got in the vehicle yesterday drove away from BMW Dallas got on the tollway and bam it lost power, luckily I was in the right lane and there was a small area of shoulder where I could creep over to and get off the tollway. I had told Mr Burns I would be back if this happened again but due to the vehicle only going 5 mph and his attitude while I was there I just couldn't take anymore crap. So went with kids, cried, had a soda, went out to vehicle it started and drove home back roads going 40 mph all the way back to Grapevine (was in North Dallas!!!). Just don't have the energy to figure out my next move hopefully tomorrow will give me the energy I need to deal with this!!!

Lisa Castillo Apr 16, 2017

I'm from McAllen, Texas and I traveled to Dallas on Monday, December 26th, 2016 to buy my new to me 2011 BMW 135i. My salesman was Darrell Williams. I had contacted him before my trip over there to arrange the purchase the car and he was very attentive. All throughout the purchasing process everyone at the dealership was nothing but nice and courteous, but upon leaving the dealership with my car, I noticed the front speakers were blown out work. At this point, I called Darrell and told him the about the issue, he told me to stop by when I had a chance. I stopped by the next morning, and someone took a look at it. They confirmed that they were indeed not working and told me that they can get some off of another 135i they had in stock. They took my car in and attempted to install those other speakers in but they didn’t fit properly because that car had a different sound system. Darrell assured me that he would resolve this issue by overnighting the correct speakers and either having me come back, or having them shipped to me. I had to come back home for work, so I left Dallas that same day(Tuesday) for McAllen. Ever since then, I've called him every few days to get an update because I’m driving around with no audio in the front of my car (Which sounds like garbage). A week later I receive a call that my plates have come in and they're asking for me to come in to get them installed(Even though I'm in mcallen lol). Finally, a couple of days later(what happened to overnight shipping?), I called Darrell and he actually answered told me that it showed he got the speakers in and that all he needed to do was ship them. He gave me his supervisor's number (John Vasco), and I spoke with him and he told me that he was going to get them shipped out the next day, both the plates and the speakers. This was back in January! So here I am, almost three months later, still with no audio on my front speakers. I gave it a week to see if my speakers and plates would come in, but they never did. I tried calling back multiple times and have asked for them to be mailed to me and have yet to receive anything! My paper plates expire tomorrow, February 24,2017 and I can’t seem to get a hold of anyone at the dealer. In the past 3 days, I’ve called and tried to get both of these issues resolved but seem to keep getting the run around. I was planning on returning in March to buy the new Mini Cooper Countryman from the Mini of Dallas and even a BMW M car, but after the service I’ve received here at BMW of Dallas, I will never be returning to this location. It is March 10th, my fiancee finally got the plates shipped but I still have not received my speakers and still do not have any audio in the front. I have called Darrel and he has answered the call, and then immediately hung up, only to not answer any more calls. Terrible. Could I please get my speakers shipped to me already?

Marc Dennis Mar 10, 2017

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