Recent Reviews from BMW of Dallas

BMW Dallas is a busy place due to selling GARBAGE VEHICLES!!! I have owned a BMW for less than a year and it has been in the shop 8 times each >2 weeks, and once for a month(this time was not due to BMW Dallas but due to the sub par dealership I purchased the vehicle from that due to their incompetence did not get my extended warranty information completed despite it being months since I had purchased the car so everybody had to wait until the incompetent employees at GRUBBS INFINITY GRAPEVINE pulled their heads out of their a.. and took care of what should have been done months ago!!!). I cannot believe BMW is allowed to continue to rip off it's customers as it does!! I have spoken to more than 40 people with the exact same issues as mine, time for a class action suit I am thinking!!! BUYER BEWARE UNLESS YOU LOVE HAVING YOUR VEHICLE IN THE SHOP FOR WEEKS AT A TIME AND SPENDING THOUSANDS ON REPAIRS DO NOT EVEN THINK ABOUT BUYING A BMW, WORSE CAR EVER BUILT!!!!! (mine is a BMW X5 with 59,000 miles when this started!!!). With that said I have encountered some really nice people Ricky Sandoval and Giovanna through BMW Dallas!! They were helpful, respectful and understanding!!! My service adviser not so much, god forbid I should ask him a question regarding the work done on my car, and he just loved to try to put his untimely manner in dealing with things on me, ie "your car has been sitting for 3 days that is why it is full of bird shit", well Mr Burns if you would have called me in a timely manner my vehicle wouldn't have sat for 3 days and been covered in bird shit. And if your customer requests a explanation on something give it to them without attitude as you work for the customer not vice versa. With that said I have had my vehicle into BMW Dallas for the same problem three times picked it up yesterday and it still has the same problem despite them doing all kinds of other repairs unrelated to the initial problem which is putting myself and my children in danger as the vehicle losses power when I accelerate for example getting on the freeway when flow of traffic is going 70 I accelerate to go with the flow of traffic and vehicle literally stops feels like I have put on the brakes and will only go 5 mph, was almost killed once, now I have public documentation on this so if anything happens to my kids and I it will be documented that I have had the vehicle in the shop 3 times for this problem and it continues!!!! I got in the vehicle yesterday drove away from BMW Dallas got on the tollway and bam it lost power, luckily I was in the right lane and there was a small area of shoulder where I could creep over to and get off the tollway. I had told Mr Burns I would be back if this happened again but due to the vehicle only going 5 mph and his attitude while I was there I just couldn't take anymore crap. So went with kids, cried, had a soda, went out to vehicle it started and drove home back roads going 40 mph all the way back to Grapevine (was in North Dallas!!!). Just don't have the energy to figure out my next move hopefully tomorrow will give me the energy I need to deal with this!!!

Lisa Castillo Apr 16, 2017

I'm from McAllen, Texas and I traveled to Dallas on Monday, December 26th, 2016 to buy my new to me 2011 BMW 135i. My salesman was Darrell Williams. I had contacted him before my trip over there to arrange the purchase the car and he was very attentive. All throughout the purchasing process everyone at the dealership was nothing but nice and courteous, but upon leaving the dealership with my car, I noticed the front speakers were blown out work. At this point, I called Darrell and told him the about the issue, he told me to stop by when I had a chance. I stopped by the next morning, and someone took a look at it. They confirmed that they were indeed not working and told me that they can get some off of another 135i they had in stock. They took my car in and attempted to install those other speakers in but they didn’t fit properly because that car had a different sound system. Darrell assured me that he would resolve this issue by overnighting the correct speakers and either having me come back, or having them shipped to me. I had to come back home for work, so I left Dallas that same day(Tuesday) for McAllen. Ever since then, I've called him every few days to get an update because I’m driving around with no audio in the front of my car (Which sounds like garbage). A week later I receive a call that my plates have come in and they're asking for me to come in to get them installed(Even though I'm in mcallen lol). Finally, a couple of days later(what happened to overnight shipping?), I called Darrell and he actually answered told me that it showed he got the speakers in and that all he needed to do was ship them. He gave me his supervisor's number (John Vasco), and I spoke with him and he told me that he was going to get them shipped out the next day, both the plates and the speakers. This was back in January! So here I am, almost three months later, still with no audio on my front speakers. I gave it a week to see if my speakers and plates would come in, but they never did. I tried calling back multiple times and have asked for them to be mailed to me and have yet to receive anything! My paper plates expire tomorrow, February 24,2017 and I can’t seem to get a hold of anyone at the dealer. In the past 3 days, I’ve called and tried to get both of these issues resolved but seem to keep getting the run around. I was planning on returning in March to buy the new Mini Cooper Countryman from the Mini of Dallas and even a BMW M car, but after the service I’ve received here at BMW of Dallas, I will never be returning to this location. It is March 10th, my fiancee finally got the plates shipped but I still have not received my speakers and still do not have any audio in the front. I have called Darrel and he has answered the call, and then immediately hung up, only to not answer any more calls. Terrible. Could I please get my speakers shipped to me already?

Marcelino Cantu Mar 10, 2017

Had to call 5 times to get a competent person on my the phone. Girl kept giving me carfax info when asked about the inservice date. Had to call back and ask for finance to get anyone else one the phone. Trey was awesome and did a fantastic job of sales and finance referred me to gary. Gary told me the car was perfect I tried to give him a chance to reword it but assured me it was flawless. Text gary for pictures no response. Trey offers to take pictures does an awesome job. Gives me exactly what I was looking for and finds many rock chips, scrapes and dings. Very professional Finally gary the guy who said it was perfect now tells me the rear quarter panel has been repainted, someone didn't do a very good job and I don't want this car don't waist my time on it. So I ask him to check it with a paint meter so then it changes to the bumper(so he can't measure it) Either lying so I will go away or the car was traded in, inspected by several people and no one noticed this terrible paint work? At this point I should have wrote BMW off and went to another brand. But I called to try and speak with a gm or sales manager. 1st time I was transferred to someone's voicemail 2nd time I was put on hold for 15 minutes some guy with 2 initials ez maybe?(forgot his name) 3rd Call back again to ask for this guy and the guy who answered the phone acts like he can't hear me and hangs up. 4th time Finally have to try service and the get me transferred to a girl who got me with jeff. I tell all of this to jeff who tells me gary is the last person he would expect this from and he will go check the car himself. An hour later jeff calls me back and says someone has put a deposit on it after it has been for sale for over a month and no one wants it because it's blue (gary's reasoning for good pricing) Jeff promised to find me the exact same car and sell it to me for the same price to make it right. I said I would prefer white exterior and he said no problem I find this series of coincidences unlikely I was obviously miss lead about condition And feel like I was lied to so I would go away. I have several friends who own bmws and they all say there experiences were great but were disappointed to hear about how I was treated.

Jake Jan 18, 2017

NEVER AGAIN! Ultimate Maintenance Machine is an understatement and the customer service is the worst I have ever seen. Bought my 335i convertible in 2013 and it has been an absolute nightmare. Life handed me a big lemon on this one. At 25,000 miles the power steering pulley failed throwing off the main serpentine belt. Imagine driving down the road at 70 mph when your car turns off. No power, no power steering, nothing. Narrowly avoided a big wreck on that one. Next came the 4 hour wait for BMW assist to tow my car in to Classic BMW. I got the car back after repair and it would pull you off the road the alignment was so out of whack. It was never the same from that day forward. I took it back to Classic BMW and they said that I would need to pay $240 to have it aligned.....for a problem you created while towing the car? Needless to say aligning it did not fix the issue, and Classic washed their hands of it and told me to take it up with the towing company. Really??!? I was told there was no room for further adjustment on the alignment and that a strut would need to be replaced ($1600) although they could not guarantee it would fix the issue, but it was a 'good place to start'. Love throwing $1600 darts at the board. At this point, I had had enough and decided to give BMW of Dallas a try. I intentionally told them nothing of what had transpired with Classic to let them arrive at their own conclusion on why the car was pulling to the right. Somehow they magically were able to make adjustments to the alignment that Classic could not (or so I was told). My car now has 42,000 miles and in addition to the alignment issues, it has had the power steering pump, HP pump, water pump, muffler, muffler silencer, and power steering pulley replaced. Absolutely ridiculous. I have never had this many parts fail on all of the cars collectively I have owned in the past 20 years. The water pump was another joyous event where I saw my life flash before my eyes. I was once again traveling at a high speed on the interstate trying to maneuver across the 3 lanes with the car completely without power. Fast forward to this week and I'm back at BMW of Dallas for the 3rd time about the alignment. I asked to meet with the GM to discuss all of the issues I had been having with this car. While talking to her, I'm notified by the service department that during my inspection it was noted that HP pump was nearing imminent failure and needed to be replaced.....2000 miles since it was replaced in May. In addition the oil pan was leaking. At this point, I am really not a happy camper. The GM offered nothing other to say some cars just aren't made well and have issues and we should get you into a new car. Really....after the experience I am telling you about you are trying to sell me a car. The service department fixed the oil pan leak and then retracted their previous statement about the pump needing to be replaced stating that 'the battery just needed charging'. How those two are related I have no idea and they never did give me an explanation. They kept the car an additional day to continue digging on the alignment issue. I was then told that it would cost $2700 to replace the strut that Classic only wanted $1600 for???? Uh, shady??? And wait, weren't they able to align it before when Classic could not? I then requested to see the alignment specs in comparison to the previous time they aligned it. Comparing those two opened a whole new can of worms. I was charged $240 for the previous alignment with multiple specs for camber, toe, etc out of tolerance. They had marked everything off as green, took my money, and not given any indication of anything being wrong with the vehicle. Last time I checked that is fraudulent. I brought this to the attention of the service manager and he refunded my money for the previous alignment very quickly to make me go away. This car is a total POS. I will never own another BMW and will do my best to make absolutely sure no one I know owns one either. I fully intend to contact the Better Business Bureau, Attorney General, and corporate BMW to let them know of the complete lack of customer service and fraudulent behavior. I guess we can say this is not a case of 'you get what you pay for'. Shame on me for thinking that maybe BMW had made improvements and transcended their reputation of making a very unreliable car.

Ryan Jansen Dec 30, 2016

I have done business with this dealership many times. I have purchased at least four vehicles from there. Ali, the old salesperson that I use to deal with is gone. On this recent visit, I worked with a gentleman named Kevin. They listed a certified pre-owned 428i for sale on their website for a certain price. The price was just over $34K. They sent me an email with this price, and it was also confirmed over the phone BEFORE I ever went into the Dealership. When I went to look at the car and to take a test drive, with an appointment, no less, they could not find the keys. I drove a similar vehicle, same make and model to get the feel. When we returned from the test drive, they had located the keys, and I test drove that vehicle because I intended to purchase that one. Needless to say, this took more of my allotted time over the lunch hour than I anticipated, and than it should have taken. I like the car. I was agreeable to the price. I made a followup appointment to come back in that evening to bring my car that I would be trading, a well-equipped and in very good condition Lexus GS350 F-Sport. This is where the games began. They gave a pricing worksheet with their vehicle priced several thousand dollars higher than stated. They then valued mine at approx. $22,500 for trade. Having done my homework before I went there, I knew that my vehicle was valued for trade at approx. $26K. When I raised the issue, the salesman confirmed this right before my face on KBB or Edmunds. He took those numbers back to the Glassed Office, and after some time came out to tell me why my vehicle was NOT in line with the price that he and I both saw on the screen. He purported to show me comps in the area, and talked about what they had in their vehicle, none of which mattered to me since I was agreeable to pay their listed price. I might add that I have a written quote to purchase my vehicle for $26,000 from another dealer, and that is without me buying a car from them. The value of my car was solidly confirmed. The advantage to me of trading my car to them for me to save the incremental sales taxes attendant to the trade done properly. None of this made any difference, they wanted me to ignore all of it, and agree to pay far in excess of the true trade difference. What justification can they possibly make for not honoring the price of their vehicle as listed on the web, and quoted to me personally before I went into the place???? It would behoove BMW of Dallas and AutoNation to understand that the educated and informed consumer of 2016 has done their homework before they come in. Gone are the days of smoke and mirrors, and the game of playing with the numbers. Really, all I needed to know what the bottom line trade difference to make my decision. None of the other bs. I am disappointed first and foremost because they wasted my time with the shenanigans, and secondly because they assumed that I was just stupid and didn't know what I was doing. During this farcical experience, they asked if I would be financing the trade difference. Checkbook in hand, I replied no. I am certain that, too, affected their decision not to sell me the car. No money to made by me financing through them. They are the only BMW Dealership in Dallas proper. They are others in Plano and in Arlington, both close enough to shop for better treatment, service and respect. When you play that game, only you lose in the end. Absolutely disgusted with the entire experience!!!!! To be fair, the receptionist that answered the phone was very pleasant and helpful. Perhaps, she should be selling your cars.

Pablo Eduardo Hamilton Sep 29, 2016

Poor service experience with delayed communication and miscommunication. Escalated to service supervisor several times. Wrote an email to the General Manager about my experience and never received a response. My other experiences at this dealer have been OK. I write a complaint email to a company about one every year or two, I'm not a person that is generally difficult to please. Email to GM from June 30 2016 Jason, Good afternoon, I wanted to share some feedback on my recent experience at your dealership. I'm not sure what the communication disconnect was here but I have owned a number of premium cars and dealt with a lot of service departments and I have never had so much trouble just finding out the status on my order or getting a call back, even after attempting to hold and escalate my issues to a supervisor. This is the first time I have had an unpleasant experience at your dealership, and I get that everyone has a bad week every once in a while. I hope that this is not the case the next time I return. Here's the detail: 07-17-16 (Friday afternoon) I noted a small bubble on the sidewall of my tire. Called service to inquire about coming in to change it, they said I could come in Saturday without an appointment. 07-18-16 arrived FIRST to service Sat AM. It took over an hour to 'diagnose' the problem and let me know that my tire was not in stock. I chose to not take a loaner and was advised the new tire would probably arrive Tuesday. They did wash the car which was nice, but all in all it took 2 hours total for this visit? I was disappointed since it was a factory tire from a newer year model BMW and that the entire visit took so long. I would have much rather had someone check stock on my tire before I came all the way out there first thing on a Saturday in order to have to return later anyways. I could have easily read off the brand/size of the tire had someone given me the opportunity and mentioned that not all common factory tires are stocked. Murphys law, the tire does blow out over the weekend. 07-21-16 Tuesday around 8:15AM I called and left a message for Andrew my service advisor as I knew I was going to need a tow and wanted to know if my tire was in stock. Wasn't sure if I needed to call to my BMW towing service or if this was handled through the dealership. Noon, no call back from Andrew. Called service again. They cannot reach any service advisors at all. 1:45 PM I call back again. Still unable to get Andrew or any other service advisor on the phone for an update. Frustrated, I asked to leave a message for the Supervisor. Left message. 5:42PM. Still haven't heard back from anyone. Called again and held for supervisor. He said he would start the tow request and would check on the tire ETA and call me back. 07-22-16 Wednesday, nobody ever calls me back again to advise me if my tire is in stock or not. Still no call back from Andrew. Left a message for another supervisor Wednesday afternoon. 07-23-16 Thursday, called Andrew and spoke with him. He said the tire did arrive back on Tuesday??! Then he asked me about my warranty which I advised I did have one (BMW Dallas replaced another tire for me a few months previously under my warranty--not sure why you don't have this info on file already?). He later called me after calling the warranty company who said I was not covered. I disputed this as I knew I had a tire/wheel warranty. He called them back and straightened it out and the tire was fixed that day, and I was able to pick it up the next morning.

amber terry Jul 26, 2016

I wanted to be a spokesperson for BMW model cars, but it appears the quality of the vehicle has gone down or I got a lemon. I purchased a 320i in June, 2014 at BMW of Dallas on Lemmon Avenue, and before I drove off the parking lot the molding and sealing to doors had to be repaired, it was explained it was due to the wrapping and weather, and I know Texas has hot weather, so I was satisfied that they took care of it happily. The one year inspection, June 2015, was good only a replacement of wiper blades, so I was impressed. Then I decided to travel and show off my new car in November, 2015, (me & my 3 girls) and on my return home the warning light came on, and in my panic mode, trying to stay calm in front of the girls, I started trying to make my way over in lanes to take the next exit not knowing what was happening, told them my light is on, so I need to pull over, and I barely made it to the exit before the motor stopped, and I guess the down climb helped to coast further down the exit and get over to edge so the other could zoom by as they did. The blessing in this is that it waiting for me to come through those little towns into the city. But still panic in my brand new car and stopped on the side of the road. I push/pull the red emergency call button and a tow truck was to come; Had to contact family members to come pick us up, and that was not a fun activity of unpacking a car on the frontage road with cars driving too fast on the exit road. I was afraid to leave my new car in that location unattended, so I waited several hours, when the tow truck finally called and explained they were coming from a different part of town, and make another pick up and said to leave keys with car, that was not acceptable and I told him I am waiting for him because of where the car is located on the exit road, so he gave me a time, and later did arrive and hooked the car up for towing. The cause was the electric fuel pump went out! Again I was told I had a lemon and to get rid of the car. Even the service tech was shocked about the fuel pump going out. In April, 2016, the check engine light came on so back to service center, this time the Thermostat has short circuit, and not event time for the two year inspection. The part is on back order, for a month, was told it was ok to drive since the light was yellow but if it turned red it will stop. My panic mode was back on and returned home with the car and to listen once again that these thing should not be happening to a BMW and that I need to return this car to the dealership and go get X brand of car; I am beginning to believe I have a lemon. When some parts came in from Germany, I still did not get one in that shipment—guess all 320i are lemons!! Finally got a thermostat in June, 2016. I really like the BMW model, but I do not like the idea of a car breaking down on the freeway or being stranded. I am considering trading in for brand X car, since we have not had this much drama with that car and it was a brand new car. So if you are reading this….Think twice before you put all of your hard earned money into a BMW320i. You will get a LEMON.

Celes Bedford Jun 27, 2016

The dealership tried to sell me on the Costco Car program which sells the car at just above invoice. I showed them the Edmunds Price Promise coupon which had a lower price than the Costco price sheet and the salesman and sales manager acted like they had never seen one. I had to tell them that they are the only BMW dealers in the DFW area that honors them and that on a review a previous customer had praised them after that customer had used a Price Promise coupon to purchase a car. The negotiation process took very long because they try to shift numbers around to confuse you and give you the idea that they are giving you a good deal. They were not aware of the Anniversary Credit BMW was offering and they were not aware of the College Grad credit, I had to show them where they were at on the BMW webpage. These guys did not have their act together. The best customer for any dealership is the one who just wants to get into the car and does no research about the price of the car or their credit. They always tell you that they are not making much money on the deal, yeah right, which at one point I was told. Any new car buyer needs to read Edmunds buying tips, especially the story of the guy who went undercover for Edmunds. I learned a lot from it and turned the tables on the dealership and walked out paying under invoice for the car and getting what I asked for on my trade-in plus the lowest interest rate offered by the manufacturer. The most important thing to remember is that any dealership does not want a customer to walk out the door without buying (they are selling profit) so you have to be patient and not show them your cards. They are doing the same thing except in reverse. You want to buy a car without paying much for it and they want to sell it for as much as you are willing to pay. It has to be a win/win situation for both. You can always walk away which is something they do not want you to do. As I read some of the good reviews of BMW Dallas I can only think that most of these customers think they got a good deal but I think they paid a little more for the car and they feel they got the best deal they could possibly have gotten.

del21 Jun 26, 2015

Initial Visit: I test drove a BMW 228i convertible in February (as a back-up in case I couldn't see out of an Audi A4 convertible being so short), and I was immediately won over by the car and our sales person, Curt Wiley. The 228i, the entry-level convertible for BMW, drove like a sporty, luxury car. Curt walked through several features I had mentioned in an earlier e-mail. He also mentioned that waiting until July for my lease to expire may not be necessary since the value and amount remaining would be close enough to trade with less hassle. Curt realized that the leg room in the back was a bit of an issue since my son is still in a booster seat (with his legs at a 45 degrees). He showed us the 428i and mentioned the extra leg room. We were running out of time (due to a scheduled test drive at Audi), but we were able to sit in the car and immediately see that it solved every concern we had about the 2-series. We went to Audi in Dallas an hour later. Our sales person, Corey Small, was busy with another person (during our appointment). We mentioned that we needed more leg room and wanted to drive the A6 first, so he handed us the keys and told us to go take the car for a test drive without him. No walkthrough of features, no secondary sales person to help us if we had questions. We weren't impressed by the car (cheap plastic seat belt extender, drove like my CRV, and console was simple but not intuitive), but our sales person was our deciding factor. We came back to the dealership. Corey verified that our lease wasn't up until July and said he'd check back with us closer to the summer. There was no offer to consider a trade-in or options for an earlier timeframe. He didn't hand us any materials on the car, so we went inside looking for them after he ran off. I was fuming by the time we left. Follow-up Communication: To make matters worse, Corey (from Audi) reached out a month later in a template e-mail providing leasing specials (on the wrong model). That was the last I heard from Corey, not that it mattered any more. Curt followed up once after our test drive to give us additional information (on the correct model) and to say he'd be available whenever we were ready to come in (no pressure). No templates. It was all customized based on everything we discussed in our initial visit. Final Test Drive and Leasing Experience: We reached out in April and, within a month, walked out with a gorgeous blue 428i convertible. Corey walked through every feature I had mentioned before to make sure features which weren't available in this car were okay with me. We had a great test drive where he showed my son how to navigate the features in the back seat and gave us plenty of space to figure things out as we explored the front. When we were ready to purchase, he was quick to pull everything together quickly, even the trade in on my lease. He went through multiple leasing options and simultaneously get the car ready. We were in and out of the dealership faster than any previous leasing or purchasing experience. Even the gentleman who processed our lease papers was quick but friendly and helpful. There was no pressure to purchase extra packages and he was up-front about packages we didn't need because our specific insurance provider already covered it. Curt did the final "I'll show you everything on this car until your head spins, but you can call me anytime before your walkthrough appointment if you need something". And then we were off. Since then, we've had two follow-up communications with Curt, and I've plastered reviews on every medium I've been given. I had such a poor experience with our previous vehicles that I didn't think twice before deciding against Audi and for BMW. The initial visit was an accurate picture of what we would expect at purchase, and I was still impressed by efficient yet customized and friendly process of the entire experience. After all, you aren't just buying a car, you're buying into an experience that you'll be engulfed in for the rest of our ownership or lease. I would buy from BMW again, and from Curt Wiley specifically, any time in the foreseeable future.

MaryAnn McClung May 23, 2015

My experience with this dealership is extensive. I had a great experience with my salesman Frank A. From that moment on it has all been beyond bad. First of all, my 2011 335is is not a good car for Dallas at all. By the time you see the pothole you've bent a rim or ruptured a tire or ruined a tire-pressure monitor. But that's when the true fun begins! Just wait for the ride BMW of Dallas service department is about to take you on.... I can HONESTLY say that on not one single occasion has any problem been fixed the first time. At the very best they fix the problem you brought it in for but now a totally new problem has been created. This has happened on multiple occasions. My favorite story is when after MANY bad experiences I was dumb enough to put my car into the service department for something as benign as the down arrow button on the steering wheel wouldn't work. Not that I use it all that much, but sometimes it's nice to change the radio station without having to reach the extra 8 inches to the command knob. So after getting it fixed I was driving down the road with a cup of coffee and tried to use the button. Yep, they hadn't even touched it. I called the service manager and despite my pointing to and even touching the button for the service advisor, it somehow got translated into "the friction lock steering column tilt doesn't work". So, despite having no problem with the steering column, they replaced it and I left with a down arrow button that still didn't work. Comical if it wasn't so tragic. I got so frustrated with them a while back that I walked up the road from them and bought an Infiniti QX80. I'm not joking, I was at my wits end with the car and with this dealership. I then almost stopped driving the 335is, because I was tired of the headache. I would drive the BMW on occasion to keep the battery charged but that was about it. So in February yet another service warning light went off. This time it was because, due to my lack of driving, rodents had chewed some wires. I wouldn't allow BMW of Dallas to fix it so had it repaired at Classic of BMW. That was just over $1000.00. Since then I have put 400 miles on the car. So the other day, it was pretty outside and had to pick a friend up at Love Field. I thought "surely I can put the top down and get away with one trip to Dallas". Nope. I hit one pothole, ruptured a tire and had to have it towed to BMW of Dallas. That ONE pothole caused about $4000.00 in damage. After filing an insurance claim and getting the car fixed I just went to pick it up. Not only was the car delivered dirty, but it took about 5 minutes to realize that my A/C wasn't working (it was working fine when I took it in). What's funny is that I keep thinking that it can't happen to me yet again! So again, I turned around and took it back. Yet another wasted trip to this dealership. And, even though they sell you a luxury brand vehicle, the dealership itself is nothing special. Specifically, I don't know that I have ever had the same service advisor more than twice. The turn-over at this dealershp is impressive. And if you get the one that goes by "Z", just walk away. Then there are the women at the check-out register. There is not one thing about them that speaks of professionalism. I'm sorry, I spent a lot of money on a car, I have driven 20 miles to get there, put up with the ridiculous service experience, wouldn't it be nice to at least have professional employees as my last encounter with the dealership? Don't get your hopes up. From beginning to end, I am unable to post one good thing about this service department. Shame on me for continuing to think that eventually they will get their act together. After owning 3 BMWs, I can honestly say I'm done. It just isn't worth it. P.S. I went with BMW of Dallas because of bad experiences with Moritz. I give up.

Jeffrey Robertson May 9, 2015

I am torn whether I should give this a poor rating or a good rating. Let me explain. I shop a lot at places like Walmart where you hardly see a customer service person or someone who can help you. If I compare that to BMW of Dallas, these guys rock. I mean really, they have an internet service team who will respond to your mail within a day or 2 mostly in an offensive ONE liner. They have fabulous sales folks who will stretch their hands across the table to sell you a car, but then if you called them back for anything after you drove that car out of the lot they will YELL at you. Yes, you can get an earful. Hey, it is still better than most other places like Walmart where you don't even see a person. The only reason I considered a BMW was for i3. I owned a Jag before this. Well, who buys BMWs? These are losers who can't pony up enough to buy a Phantom or a Lamborghini or is buying this as a third car to go along with the aforementioned brands. Now I understand why I was treated that way. I also took the car back in for the appearance package, when it was sold I was told that it could be done at any AutoNation location closer to Frisco. Once we bought it we of course had to drive it back to BMW of Dallas. I had enough charge to make it there in the i3. With the customer service so far, I knew they will definitely give the car back near empty charge. So, I called them and left a voicemail to show a courtesy by charging it. Sure enough, the customer service came through and they gave it back near empty. May be it would have taken an extreme hit ($2) to their bottom line if they plugged it in for few hours . Now I hope you understand my dilemma ! If you have over $50 grand to spend on a car and be able to talk to a human being after considerable wait and then later on get Yelled at by them, look no further, THIS IS THE PLACE. If that is not your taste, maybe you should check BMW of Austin or somewhere else. By the way, I love i3 , great car. Thanks BMW of Dallas for teaching my new lessons in customer service.

Damu Nair Apr 12, 2015

I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jays number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know whats going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isnt a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will treat you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you and treat like [non-permissible content removed]. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help.

johne9 Mar 5, 2015

I have to say my recent purchase from MINI of Dallas was, by far, the BEST car buying experience I have EVER had. My new 2014 JCW Coupe is my third MINI, and the second one purchased through MINI of Dallas. I only thought my previous experience with them was fantastic, this time that one was blown out of the water. I had been considering moving back into a Hardtop with the introduction of the new third gen 2014 model. Upon my first visit to the showroom, even before they Hardtop had shown up, I met and had a very lengthy conversation with Zack (Marler) a MA at MoD. He was very personable and our conversation was not at all a sales pitch. We talked about a lot of things other than MINI. I would visit the showroom every opportunity I could over the next couple of months in anticipation of the new Hardtops arrival. If Zack was in and available, he would greet me as if I were a friend, and not as a potential client. Throughout our many conversations he absorbed what I was interested in and ultimately helped me to decide that the new Hardtop was not the best choice for me. It was totally my decision, but I believe he picked up on my cues. Zack, along with a very lengthy conversation with Sales Manager Lee Carter, put me into my Dream MINI, a JCW Coupe. This MINI is amazing!!! I only thought I had a huge smile on my face after getting out of my previous Coupe S after each and every drive. I so want this review to convey how great of an experience I had this go round. I have chosen to stay in a MINI as long as I physically can. It is truly an awesome vehicle. MINI is an amazing company, and the people they choose to represent them go above and beyond to help make you happy. MINI is not a car, it is a culture. If you ever get to experience a MINI hosted event, (MTTS 1012 and MINIs on the Mac, for me), you will come away with such a great feeling, and be so pleased to have taken part. Give them the opportunity to make you as they have made me. Thank you Zack, Lee, MINI of Dallas, and MINI USA for helping put the huge smile on my face each and every day.

Justin D Jun 26, 2014

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