Recent Reviews from BMW MINI of Dallas

EDIT: Funny they respond to this review about helping me "moving forward," but the Service Manager there tells me to never come back. If you want BMW quality service and fixes, look elsewhere. I went to BMW of Dallas for a fix due to an electrical fault warning. It was going to cost $1200, so I elected not to fix it. On the phone they also told me that there were some wires that weren't installed to their standard, so they suggested I fix the wires for $40. I told them not to touch them; I'd fix them if they went bad, but the wires hadn't been a problem as long as I'd owned the car. So they agree not to do any work on the car. I would pay $190 for diagnostics. Until I got my car and pulled out of the lot... Surprise! Stripped wires and broken solder connections are now spewing out of my center console, and my auxiliary port is lying on my passenger seat, disconnected. So I went back, and the manager Ricardo (Ricky) assured me it would be fixed for free (after suggesting I might be lying, "Are you trying to tell me MY guys broke this?"). I don't blame him for thinking that, as I'm sure he has to deal with many entitled customers, and his technicians probably don't do this often. Conclusion: I paid $190 for the laborious task of breaking my auxiliary port, but they were kind enough to waive the fee to fix it. Now if only they could compensate me for the extra day of waking up early and getting to work late. EDIT: Reduced from two stars to one, because once they fixed the wiring issue that THEY caused, Ricardo Sandoval, the belligerent Service Manager, told me to never come back to that dealership. Also, I should note that Shaun McCall, an Assistant Service Manager, was cordial throughout the experience. Still, I would give negative stars if I could. The only truly good thing about the experience at BMW of Dallas was the apple danish. Epilogue: The $1200 fix was actually a $40 fix, because the only problem was a fuse.

Adam Sambuco May 26, 2017

Had to call 5 times to get a competent person on my the phone. Girl kept giving me carfax info when asked about the inservice date. Had to call back and ask for finance to get anyone else one the phone. Trey was awesome and did a fantastic job of sales and finance referred me to gary. Gary told me the car was perfect I tried to give him a chance to reword it but assured me it was flawless. Text gary for pictures no response. Trey offers to take pictures does an awesome job. Gives me exactly what I was looking for and finds many rock chips, scrapes and dings. Very professional Finally gary the guy who said it was perfect now tells me the rear quarter panel has been repainted, someone didn't do a very good job and I don't want this car don't waist my time on it. So I ask him to check it with a paint meter so then it changes to the bumper(so he can't measure it) Either lying so I will go away or the car was traded in, inspected by several people and no one noticed this terrible paint work? At this point I should have wrote BMW off and went to another brand. But I called to try and speak with a gm or sales manager. 1st time I was transferred to someone's voicemail 2nd time I was put on hold for 15 minutes some guy with 2 initials ez maybe?(forgot his name) 3rd Call back again to ask for this guy and the guy who answered the phone acts like he can't hear me and hangs up. 4th time Finally have to try service and the get me transferred to a girl who got me with jeff. I tell all of this to jeff who tells me gary is the last person he would expect this from and he will go check the car himself. An hour later jeff calls me back and says someone has put a deposit on it after it has been for sale for over a month and no one wants it because it's blue (gary's reasoning for good pricing) Jeff promised to find me the exact same car and sell it to me for the same price to make it right. I said I would prefer white exterior and he said no problem I find this series of coincidences unlikely I was obviously miss lead about condition And feel like I was lied to so I would go away. I have several friends who own bmws and they all say there experiences were great but were disappointed to hear about how I was treated.

Jake Jan 18, 2017

VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT. PLEASE READ if you want to be treated right as a customer below -- I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a ‘luxury car dealership”. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10 a.m from work and I was being handled by a service adviser ‘Andrew Solis’ reporting to Service manager Ricardo Sandoval. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my car’s status every few mintues but atleast 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX – Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers. I finally get a call from Andrew (this was after my multiple calls, voice mails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15 p.m and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill. I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer… This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo Sandoval who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7 p.m Monday evening to apologize and say that he expects his staff to atleast communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car. Tuesday a.m (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 mins drive), Carlos at their shuttle desk told me he would have someone at 3 p.m to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carols again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins ?? At that time, it would have been maybe 4:30 p.m or more. There was no apology or remorse from Carlos either at that point. So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours – again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew Solis in terms of any voicemail or emails ? SERIOUSLY ??? JUST APPALLED.. NEED TO ADD LOT MORE BUT AM LIMITED WITH CHARACTERS HERE THAT I CAN POST...

Bhavin Mody Nov 30, 2016

Very disappointed in how MINI's options are advertised, we felt mislead on the advertisement for the 2 door Hardtop I recently purchased. My wife and I had been looking for a small car for her to use so we went and bought a MINI Cooper from MINI of Dallas on the drive back from AL to El Paso, TX. We had been researching small cars for my wife's real estate business and decided to go with a MINI Cooper 2 door over a Fiat 500. We knew we could not get all the options we wanted but one option that was important to us was Satellite radio. We went back and forth with the salesman in Dallas for a week prior to leaving AL and decided on a package that had Navigation installed and Satellite Radio "Prep". Now any vehicle I have ever owned with Nav, came with a back up camera and Sat radio ready to go. When you get the Nav with a MINI, back up camera is a whole separate charge as well as Sat radio connection. I knew on the vehicle I purchased that it did not have a back up cam and was fine with that. Knowing that the MINI had Satellite "prep" I did not question that feature as to me I thought "Satellite Prep" meant all I had to do was activate the Sirus plan with car's radio ID number. After being at the dealer for well over 3hrs in the middle of our 12hr drive back home, our car was finally ready. My wife had mentioned while we were sitting at the salesmans desk we could go ahead and knock out the Sat radio transfer and of course we could not because the car was being "dealer detailed" at the time which meant we did not have access to the radio to get the ID number for Sirus. By the time the car came around, we were so tired of waiting and had to transfer our stuff from our trade-in to the MINI that all we wanted to do was get in and get down the road. What satellite prep to MINI apparently means the car is wired for SiriusXM but dealer has to purchase some code and install in the car WHICH is NOT included in the purchase price. My wife and I did not figure this out until we got about 60 miles down the road, called our salesman back and asked where the Sat setting was on the radio menu to transfer our Sirus subscription from the car we just traded in. The salesman then said he needs to check in on that and call us back. A few minutes later he calls and says we should have done that back at the dealership before we left and did not know that Sat radio was important to us. Well duh that our number one reason for getting the package we got was because it had Sat Radio listed in the option list and was installed or so we thought. When you as a manufacturer advertise an option, you need to make it very clear what is entailed in each option. Dealer salesman need to know the definition of "Sat Prep". If you tell me something is "Sat Prep" to me that means Satellite radio is installed and just needs activated by the new owner not "you need to bring the car back in at owners cost for dealer to purchase some "code" and then charge the owner an "install fee" to the tune of $350 for something that should be included with the purchase to begin with. The car I traded in was a 2013 Dart with remote start, Sirus XM, and backup camera on a $19K car. It is clear ridiculous that a $30K MINI Cooper does not have Sat Radio or backup camera standard as standard equipment. When confronting the Dealer in Dallas to coordinate with my dealer in El Paso to cover the cost of the installation so my Sat radio connectivity I was told "we cannot do that, we would have to rework your original offer and we already gave you the best deal we could, we even lost money on your deal". What a load of crap, that dealer would have never sold me that car if they were going to "lose money on the deal". I am not asking for a whole year subscription from MINI, I am just asking that it be connected so that I can transfer my current Sirus subscription over. Otherwise to say something is Sat Prepped is extremely misleading and makes potential buyers think their vehicle is satellite ready when in fact it truly is not. I truly hope there is a MINI Dealer Corporate type who is reading this and fixes how you all advertise listed options. Either the car has Sat radio or is does not, there is no in between "prep" nonsense! Again very disappointed in MINI. Not to mention we were NOT looking for anything free however the New Sales Manager stated he was going to mail us a gift card for our long wait.....Guess that was miscommunicated too.

ChadandMisti Field Aug 18, 2016

Poor service experience with delayed communication and miscommunication. Escalated to service supervisor several times. Wrote an email to the General Manager about my experience and never received a response. My other experiences at this dealer have been OK. I write a complaint email to a company about one every year or two, I'm not a person that is generally difficult to please. Email to GM from June 30 2016 Jason, Good afternoon, I wanted to share some feedback on my recent experience at your dealership. I'm not sure what the communication disconnect was here but I have owned a number of premium cars and dealt with a lot of service departments and I have never had so much trouble just finding out the status on my order or getting a call back, even after attempting to hold and escalate my issues to a supervisor. This is the first time I have had an unpleasant experience at your dealership, and I get that everyone has a bad week every once in a while. I hope that this is not the case the next time I return. Here's the detail: 07-17-16 (Friday afternoon) I noted a small bubble on the sidewall of my tire. Called service to inquire about coming in to change it, they said I could come in Saturday without an appointment. 07-18-16 arrived FIRST to service Sat AM. It took over an hour to 'diagnose' the problem and let me know that my tire was not in stock. I chose to not take a loaner and was advised the new tire would probably arrive Tuesday. They did wash the car which was nice, but all in all it took 2 hours total for this visit? I was disappointed since it was a factory tire from a newer year model BMW and that the entire visit took so long. I would have much rather had someone check stock on my tire before I came all the way out there first thing on a Saturday in order to have to return later anyways. I could have easily read off the brand/size of the tire had someone given me the opportunity and mentioned that not all common factory tires are stocked. Murphys law, the tire does blow out over the weekend. 07-21-16 Tuesday around 8:15AM I called and left a message for Andrew my service advisor as I knew I was going to need a tow and wanted to know if my tire was in stock. Wasn't sure if I needed to call to my BMW towing service or if this was handled through the dealership. Noon, no call back from Andrew. Called service again. They cannot reach any service advisors at all. 1:45 PM I call back again. Still unable to get Andrew or any other service advisor on the phone for an update. Frustrated, I asked to leave a message for the Supervisor. Left message. 5:42PM. Still haven't heard back from anyone. Called again and held for supervisor. He said he would start the tow request and would check on the tire ETA and call me back. 07-22-16 Wednesday, nobody ever calls me back again to advise me if my tire is in stock or not. Still no call back from Andrew. Left a message for another supervisor Wednesday afternoon. 07-23-16 Thursday, called Andrew and spoke with him. He said the tire did arrive back on Tuesday??! Then he asked me about my warranty which I advised I did have one (BMW Dallas replaced another tire for me a few months previously under my warranty--not sure why you don't have this info on file already?). He later called me after calling the warranty company who said I was not covered. I disputed this as I knew I had a tire/wheel warranty. He called them back and straightened it out and the tire was fixed that day, and I was able to pick it up the next morning.

amber terry Jul 26, 2016

Shadiest car dealership. From the minute I leased a car from them to turning in the car. From the salesman Ryan approaching me telling he would help me. He then proceeds to going to help other clients. So I get back in my car. He runs in front of the car and asks where we are going. I say that he is helping other clients so why should I wait around for that? I do agree to come back. We do end up leasing a car from BMW of Dallas - admittedly my mistake as any other BMW dealership would have been better. I do purchase tire and dent protection from them - admittedly a second mistake as this is BS sales as they will refuse any tire repair and any dent repair. During one of my scheduled maintenances, I scheduled an appointment online. I specifically click the box marking "contact me about this appointment" as I had questions about cost and length of time required to do maintenance. Of course, no one calls. I show up. They tell me it will take me all day. I ask for a loaner. Person asks me why I didn't schedule one. I ask him why he didn't call me about the appointment so that I would have known it would take that long. So I have to bring the car back the next day, Friday. I get the loaner on Friday. He tells me it'll be done by end of day. So I stay in town as I expected them to call. No call. Saturday morning I get called with the individual trying to upsell me on tires. It wasn't until 3pm that I got my car back - essentially costing me my weekend. Upon lease end, they are supposed to send me end of lease instructions approximately 90 days before end. That, of course, never happened. I called BMW financial services who tells me to just go to the dealership and "they will take care of it". I tell them they are supposed to give me directions to a third party inspection group to evaluate for possible charges. Representative tells me that the dealership can do it. I explain that that is a conflict of interest. She doesn't care- tells me to go to the dealership. So at the dealership, they tell me my tires won't pass inspection and that there is a dent. I tell them I purchased protection for those items. Person who does inspection tells me it has to be road hazard causing tire problem to cover. What difference does it make? I could just stick a nail in my tire then and they would have to cover it. They tell me they still won't cover it if that occurred. As for the dent, they tell me to call the warranty company as the repair does not occur at the dealership. So I call them. They tell me to bring it to the dealership because it will be repaired there. So I bring it back to the dealership. I get called 2 hrs later from the dealership stating they are refusing to repair the dent. I ask the manager to show me the warranty and point out what exactly is allowing them to refuse repair. She finds a line that essentially allows the warranty company to refuse any repair if they find it too difficult (the dent is 3" x 3" with no paint involvement- easily repairable). The manager can clearly see how upset I am and tries to feed me BS about how it is so unusual for a client to be upset and how many satisfied customers they have - all BS- and how the dent repair company is always great about fixing the dents- again BS. So this manager, Susan, turfs me to someone else because she doesn't want to deal with me. Of course, they know I have no intention of ever buying or leasing from them again- and so my guess is they are trying to snake every penny they can out of me. But I'm visibly upset because the cost of turning in the leased car will be 3+ months of lease payments. My advice: These guys run the shadiest business operation. If you are set on purchasing or leasing a BMW, go to Classic in Plano or BMW of Arlington.

Aaron Chen Jul 13, 2016

April 2013 I could not be happier with my recent purchase from BMW of Dallas. As an out-of-town buyer, I initiated contact by email and noted that I did not wish to receive telephone calls from sales personnel. I communicated by email with Client Advisor Gary Aggas, who gave me an honest and accurate appraisal of the vehicle. We negotiated a price by email and made arrangements for the purchase. He provided transportation from the Dallas airport and made certain that the vehicle was ready to go. I completed the paperwork in short order and in less than a hour I was on my way home in my BMW. When I arrived home I noted that a few items were missing. (front plate frame, tool kit, etc) Gary mailed everything to me immediately and continues to send email making sure that I am happy with my purchase. ADDENDUM May 2016 Who would dream that a BMW dealer could be so sleazy. Here we are three years later. I've owned the car for three years and put it up for sale, noting "no accidents". The first caller informs me that I'm a liar as CARFAX reflects an accident. I tell him that I am the only owner, that I bought the car as a demo from BMW of Dallas and that it had never been wrecked. Sure enough, I check the CARFAX and BMW of Dallas and it had been wrecked while it was a demo. They reported all of the favorable information to CARFAX but didn't report an accident while it was a demo. The accident/damage was reported more than a year after I bought the car. Now I realize that the front plate frame was missing (above) because they had to replace the bumper. I emailed my client advisor, Gary Aggas and got no reply. When I called he said that he had emailed. A bold-faced lie from the guy with the Christian memorabilia on his desk. He tried to argue that the car was pre-owned. Another lie. He admitted that it was not pro-owned and told me that a supervisor would contact me. Yet another lie. It's been more than a month and no one has called. So I'm stuck with damaged goods based upon a fraudulent sale by BMW of Dallas. Anyone wanna buy a nice 3 series convertible with a bad CARFAX? I would expect this from a sleazy used car dealer, but BMW of Dallas you should be ashamed.

Steve K Jun 5, 2016

I had to take time to cool down before I wrote up this experience. I walked into BMW with my wife and two kids and we stood around for a few mins and then my wife found it odd that nobody was trying to help us. After about 5 mins or more of waiting my wife decided that she was going to record to see how long it would take before someone would come up to us to help us out. At that time the manager walks by and asked if we have been helped and I stated that we had not been helped. He then signals to a gentleman that had already seen us and looked away prior to come help us. The gentleman that helped didn't really seem like he wanted to help us until I advised him that I was here to purchase and not just look. I advised him that I have already looked at the car that I want online certified preowned white BMW 328i. He stated that the car would take a long time to find. So I found another white BMW and he took us to take a look at it. I advised him that I would like to get it and that I have an approval from my credit card company and I wouldn't need to use there financing. He goes to the finance manager and he comes back and says that my company is asking X amount of dollars down. I said that's pretty weird because I just talked to them right before I came to the dealership and they stated that everything was a go. He stated that they can run my credit and get everything taken care of on their end with no money down. I said okay lets try it. So he came back and stated that they can do it with no money down but it is going to raise the price per month by 60 bucks from what my credit card company was quoting me. I said okay lets do it. When I went to speak with the finance manager to finish filling out my paper work and at the end he states that the loan is going to be through my credit card company. I waited a few days and my wife called and stated that she wasn't sure what was done in regards to the finance but it didn't seem right considering that the loan is still through the same people that we already had the approval for. Well the manager gets on the phone and asked to speak to me and proceeds to insult my intelligence asking if I knew what blue book value meant. I advised him that they ran my credit and they tried a different bank to get me financed through. He stated that they got me financed through my credit card company and they didn't do that. I was so upset that I gave the phone back to my wife. Two days later I received a letter of rejection from a bank on trying to finance the car. The car is awesome and we love it,. The service that I received there was piss poor. If there was a way to give negative stars I would do it but I guess I'm required to give one.

Robert Nelson Apr 19, 2016

I bought a preowned vehicle from them. The process of buying the vehicle took a very long time, about five hours. One reason it took so long is that the vehicle I was interested in could not be found. The vehicle began to have mechanical issues the following morning. I immediately took the vehicle back for a full refund. When I returned the vehicle the salesperson who was Mr. Friendly the previous day, turned into a rude, curt, unpleasant man. The dealership took back the vehicle after trying to persuade me to have it repaired and keep it. The salesperson also asked me if the car really had mechanical issues which I basically took as he thought I was lying about the condition of the vehicle. Really, I wouldn't have returned the vehicle if there were any problems with it. The sales person then told me that everything was taken care of and that I don't need to worry about a thing. Ten days later I had to call the dealership to find out what happened to my down payment. I called the dealership and spoke with the person who sold me the car and told me that they would look into it, click and hung up on me before I could ask another question. I did not hear anything back for a couple of hours so I decided to call the dealership back. I eventually got ahold of the finance person who did the paperwork on the sale of the vehicle. The finance person told me that they had no idea that I had returned the car. This was 10 days after I had returned the car. The finance person then helped me get back my down payment over the phone and told me that everything will be taken care of. Five minutes after the finance person told me everything was taken care of the salesperson who was rude told me that I had to return back to the dealership in order to get my downpayment back. I then called the finance person who helped me straighten everything out, and he told me that the sales person was wrong and that everything was taken care of. Wow, talk about lack of communication. If I am ever in the market to buy from a BMW dealership, I won't return to BMW of Dallas.

Mr Burney Jan 13, 2016

The dealership tried to sell me on the Costco Car program which sells the car at just above invoice. I showed them the Edmunds Price Promise coupon which had a lower price than the Costco price sheet and the salesman and sales manager acted like they had never seen one. I had to tell them that they are the only BMW dealers in the DFW area that honors them and that on a review a previous customer had praised them after that customer had used a Price Promise coupon to purchase a car. The negotiation process took very long because they try to shift numbers around to confuse you and give you the idea that they are giving you a good deal. They were not aware of the Anniversary Credit BMW was offering and they were not aware of the College Grad credit, I had to show them where they were at on the BMW webpage. These guys did not have their act together. The best customer for any dealership is the one who just wants to get into the car and does no research about the price of the car or their credit. They always tell you that they are not making much money on the deal, yeah right, which at one point I was told. Any new car buyer needs to read Edmunds buying tips, especially the story of the guy who went undercover for Edmunds. I learned a lot from it and turned the tables on the dealership and walked out paying under invoice for the car and getting what I asked for on my trade-in plus the lowest interest rate offered by the manufacturer. The most important thing to remember is that any dealership does not want a customer to walk out the door without buying (they are selling profit) so you have to be patient and not show them your cards. They are doing the same thing except in reverse. You want to buy a car without paying much for it and they want to sell it for as much as you are willing to pay. It has to be a win/win situation for both. You can always walk away which is something they do not want you to do. As I read some of the good reviews of BMW Dallas I can only think that most of these customers think they got a good deal but I think they paid a little more for the car and they feel they got the best deal they could possibly have gotten.

del21 Jun 26, 2015

STAY AWAY!!. They think all customers were born yesterday and insult your intelligence. I have never been lied to so many times by a dealership in one sales experience. Especially given that this was BMW - one would expect a certain amount of sophistication and service level from the sales folks. I located this dealer via the Costco Auto program. I was emailed by Ryan Chong explaining to me that they would provide a side by side comparison of all the savings Costco members would receive. When I arrived at the dealership, Ryan could not see me, but referred me to Landen. Landen showed me the car, went for a test drive and started talking numbers. As we sat back in the show room he told me that the CPO was a loaner vehicle. A few moments later he said it was a demo vehicle and was quite confident in his tone but how a demo vehicle gets 8K miles is beyond me. Either way, he didn't know his stuff and didn't seem prepared. When I asked about the Costco Auto Program savings, he firmly said in a cold tone that it did not apply. What? The reason I came into this dealership was the Costco Auto Program. When asked about my trade in - their system identified my car as a 2007 BMW, even after showing them my insurance with my VIN as an 2007 Accord. (another tactic or example of incompetence) Later, he said that Costco savings did apply and BMW of Dallas would not pay for the Costco program, but the burden of the savings would be passed onto Costco - they had no problem in applying the discount because BMW would not be paying for it. Ryan then came back and said that the Costco program didn't apply because the pricing of the vehicle was below a certain level of KBB value - so much for the side by side comparison of savings, then not getting, then getting, then not again. After being lied to so many times by incompetent sales people at BMW - who seem to be no better than your stereotypical car salesman, I had an email exchange with Ryan, that he initiated a day later. Your standard - thank you for coming in and we want to earn your business. I flat out said that I do not trust him or anyone at his dealership given my experience and thought that a win win situation could have been come to for a car that has been on their lot for OVER A MONTH and March has been frought with inclement weather and low in store traffic. In the end this experience really turned me off to BMW. As an aspirational owner, this was quite a disappointment and the BMW brand has really suffered in my eyes because of this experience. The luxury sedan segment is becoming much more competitive and BMW can no longer afford to charge their premiums. Certainly not with shoddy sales teams. I am taking my business to Audi. STAY AWAY.

Perminology Mar 11, 2015

I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jay’s number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know what’s going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager *Denial* told me that he could do nothing with it, and let me talk to another sales manager *John Bosco*. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. *John Bosco* never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isn’t a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will “treat” you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you and treat like a piece of s**t. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help.

H Emp Mar 6, 2015

I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jays number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know whats going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isnt a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will treat you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you and treat like [non-permissible content removed]. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help.

johne9 Mar 5, 2015

This review reflects my experience mainly to the service department...where to begin..!? I have used Moritz BMW in Arlington many times before and only had nothing but the most helpful advisors & stress free experiences. I recently moved to the Uptown Dallas area, with that being said... I recently hit a curb in a friends late model 335i coupe. I was able to drive it in the next morning to have it looked at. I obviously knew there was some damage as DTC & ABS alerts were present. I met with a Service Advisor whose name was DOUG CARLSON..at first he seemed interested to help. He informed me it was probably nothing major...just "probably needed an alignment." He told me to come back in a couple hours...not a big deal. Yet, upon returning to the dealership he informs me that major damage was sustained to the vehicle and tells me that he aligned the vehicle twice and had a technician certify exactly what needed to be replaced and put a grand total around $7500.00.. For bumping a curb!? He printed a itemized sheet. I had informed him that I would prefer to pay out of pocket previously if it was around like $2-4k. Upon seeing his evaluation he informed me to go through my insurance. I wanted to avoid this, as I preferred to expedite the repair to get my friends car back in the fastest way possible. I decided to go through insurance and get the appropriate repairs done. The repairs did take around 5 1/2 weeks @ a $2000.00 rental car bill, that I had agreed to pay to get my friend into a vehicle in the meantime. What makes me upset is not the time, or the expense, it's the lack of communication & deceit. I had called and left numerous messages with Doug and he never once called me back. When I finally talked with his Manager Lionel, he called me. He told me I never called. I expressed my dissatisfaction and disappointment. He needless to say... Yelled at me and told me it was none of my business the car wasn't mine and hung up on me...excuse me..? I'm the one who wrecked it, brought it in, and am financially responsible. Really..? This is what happens at a dealership in Highland Park, Texas? Me, being a business owner, could not believe the lack of professionalism & lack of respect. After a month, the repairs completed. This is what really ticked me!!!...Grand Total..$3200.00!!! The estimate he had given me was more than double!. I guess it took my insurance adjuster to make them give me the correct parts that were only necessary & not rip me off. If I would of known all this I would of paid out of pocket. With it all being said & done. I just wanted to make sure this doesn't happen to anyone else...following this event, I was in need of a new vehicle and purchased Brand New '13 BMW. Robert Grisham in sales was absolutely amazing to work with. :) Michael Fraser in the service dept also seems very friendly & fully capable of meeting his customers needs.

Benjamin Chambers Aug 6, 2013

I have to say my recent purchase from MINI of Dallas was, by far, the BEST car buying experience I have EVER had. My new 2014 JCW Coupe is my third MINI, and the second one purchased through MINI of Dallas. I only thought my previous experience with them was fantastic, this time that one was blown out of the water. I had been considering moving back into a Hardtop with the introduction of the new third gen 2014 model. Upon my first visit to the showroom, even before they Hardtop had shown up, I met and had a very lengthy conversation with Zack (Marler) a MA at MoD. He was very personable and our conversation was not at all a sales pitch. We talked about a lot of things other than MINI. I would visit the showroom every opportunity I could over the next couple of months in anticipation of the new Hardtops arrival. If Zack was in and available, he would greet me as if I were a friend, and not as a potential client. Throughout our many conversations he absorbed what I was interested in and ultimately helped me to decide that the new Hardtop was not the best choice for me. It was totally my decision, but I believe he picked up on my cues. Zack, along with a very lengthy conversation with Sales Manager Lee Carter, put me into my Dream MINI, a JCW Coupe. This MINI is amazing!!! I only thought I had a huge smile on my face after getting out of my previous Coupe S after each and every drive. I so want this review to convey how great of an experience I had this go round. I have chosen to stay in a MINI as long as I physically can. It is truly an awesome vehicle. MINI is an amazing company, and the people they choose to represent them go above and beyond to help make you happy. MINI is not a car, it is a culture. If you ever get to experience a MINI hosted event, (MTTS 1012 and MINIs on the Mac, for me), you will come away with such a great feeling, and be so pleased to have taken part. Give them the opportunity to make you as they have made me. Thank you Zack, Lee, MINI of Dallas, and MINI USA for helping put the huge smile on my face each and every day.

Justin DuPont-Crouse Jul 8, 2013

I had one of the worst customer experiences I’ve ever had at BMW of Dallas. I scheduled an appointment for 4:15PM, noting what services I wanted performed. When I got there and had my car looked over briefly, my service advisor said the mechanics were leaving in an hour and probably couldn’t fix my car. I asked why I wasn’t notified of this possibility, and my advisor said, “Well, I was gonna call you but I thought maybe it’d be a quick fix.” She kept repeating that they could try to fix it, but I’d have to wait, and there was no guarantee they could fix it that day. Even though I had so I’ll come back later three times, she kept insisting that this was an option, even though it was unlikely. It was extremely frustrating. I finally got to leave, wasting an hour and a half driving out there and back, only to have to reschedule my appointment. I emailed my advisor and the dealership complaining about the experience. I didn’t hear a response for three days. Very frustrated (again), I called the manager. He was very nice and said they’d come pick up my car next week so I wouldn’t have to drive out to them. On the scheduled day of pickup, after forty minutes of waiting for them to come, I called them. And after waiting on the phone for several minutes, they said they’d be there within the hour, that there was a miscommunication. At that point I almost wanted to tell them not to come, which I should have done. During my service the manager was very good and explained the repairs (though labor costs seemed even higher than expected for a dealership, and an hour and a half to install a Z4 battery seemed excessive…). However, when I came to pick up my car, I looked over everything and realized they forgot to install the floor liners like they said they would. I waited around for nearly half an hour to have that done. My service advisor, who had called me to come pick up my car, was walking through the lobby, and I had to stop him to introduce myself, instead of vice versa. (At other dealerships I was used to having someone tell my service advisor that I was there, and then having him come up to me and introduce himself.) Apparently, the wrong parts came with my floor liners (which I bought from them), so the manager working on my floor mats stuck Velcro to my carpet to keep the floor liners in place. He said he’d order a new set of floor mats for me, and that I could come pick them up. It’s been a week, and I haven’t heard from them, nor do I expect to. I will definitely be taking my car to be repaired elsewhere in the future.

A Google User Feb 3, 2012

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