13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Dallas Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from BMW of Dallas

I purchased a truck May 7th 2021. A couple of hours after driving it off the lot the Check Engine light came on. I reached out to the dealership and they said "No worries, we'll take care of it for you, bring it in when you can". So, I brought it back in the next day. They checked it out and said nothing was wrong with it but they managed to get the light to come off. A couple of hours after driving off AGAIN, the light came back on. I expressed that they needed to take care of this issue because I wasn't going to waste my time AND MONEY going back and forth. They checked the Check Engine light again and a code came up and they told me that an "oxygen sensor" needed to be replaced. So I took my truck to them AGAIN and I had to take an UBER back to pick it up. They did mention that they would cover the charge for the UBER (which was $28) and they did NOT. I went about my day. Mind you, the truck has 2 Oxygen Sensors but they only replaced one. So after picking up my truck again, guess what? YES! It came on again, at this point I was tired of talking to the sales associate and got with a manager. SO, I expressed my concern and told them that if the issue isn't resolved this last time that I will return the vehicle. The manager was nice and seemed genuine and apologized for the run around. They managed to loan me a vehicle so they can look into the truck a little further (which they should've done from the beginning). They kept my truck for a week and they were able to fix the truck. The reason for the Check Engine Light was due to a leak in the exhaust system. They had to replace the entire exhaust system which totaled out to about $1400. Thank God I did not pay not one cent! I did lose time from work because of this issue, I have no issues with the truck now and I hope it stays that way. This isn't the only issue, I had issues with the original key as well but that is a whole other story to tell and quite frankly, I do not have time for this one.

Valerie MEJIA Jul 2, 2021

I recently had the opportunity to experience the BMW of Dallas buying experience. As someone who has done multiple car deals I've experienced all forms when it comes to the "sales experience" and can attest to how it can be a complex experience when you choose the wrong dealer. That is not the case with BMW of Dallas. I filled out an inquiry form with certain particular details unique to my situation and what I was looking for. Hailey Lamphere reached out to me immediately via email per my request and sent me 6 options I was qualified for based on the information I provided! Immediate WOW! I started communicating with her my specifics and my current Lexus trade which I loved so much as well. She made me feel special by agreeing that my car was beautiful and that her dealership would be willing to work with me on the payoff and evaluate the car. I sent her pictures and she quickly got management approval to start this car deal with the budget I was looking for and car option I've always wanted! Hailey made herself available on my schedule and when I arrived at BMW of Dallas she was at the front door waiting for me at our scheduled time with a beautiful smile on her face! Truly a great first impression! The dealership is pristine, welcoming and truly world-class. Really lives up to the whole "The Ultimate Driving Experience" of the BMW... well this dealership is the "The ultimate car buying experience in Dallas" for leasing or finance. As we sat down I was offered coffee, water, bottle of champagne! (kidding about the champagne) but it had that kind of feel! Again, WOW! We went over my terms again what I wanted and before I knew it Hailey is showing a multi-floor parking garage sized full of gorgeous BMW's. Hailey took the time to really evaluate what kind of Lexus I was driving to first show me something comparable and better but still sporty like my Lexus.. she was so smart in doing that because when I laid my eyes on the M Sport package.. it was an feeling of jubilance. I had that feeling that I had found the car of my dreams. The test drive was nothing short of spectacular and Hailey just kept saying the right things, not "salesy" more of a Consultant Professional. After the test drive we sat down and to my splendid surprise she pulls out a deal sheet with the payment I wanted and even better... a few cherries on top to SWEETEN THE DEAL.. I mean.. by this point I'm thinking, is this a dream? I sure hope not. I told her, done. Where do I sign? Long story short I was a "sign and drive". The F&I experience with Jeff Janis was truly professional as well, all of my options well explained. Sharp & amiable! As I'm walking out from F&I there is Hailey once again to greet me with a smile she walks me to a very fancy garage area.. and there she is.. my sparkly new 2021 BMW with the M sport package.. in that moment I realized ok, this is not a dream. Hailey made me feel so special and took pictures of me and the car and even HELPED me transfer my belongings over from my Lexus in the hot sun. That's what you call going above and beyond for your clients. Hailey embodies world-class professionalism, consultative business skills, customer service and that intangible "it factor" that just makes certain employees special. Not only will I be referring friends, family to her, I know I can rely on her with any questions or specials to consider a few years from now. How fortunate BMW & BMW of Dallas is to have a person like Hailey Lamphere serving her clients. She embodies the Ultimate buying experience. Experience BMW of Dallas. Some facts to consider about this dealership. 1. They have Hailey Lamphere. That in itself makes this #1. 2. BMW M certified dealership (this is a BIG DEAL) 3. BMW of Dallas is recognized as a CARFAX Top-Rated Dealer. 4. They do their homework and compared thousands of vehicle prices to give you a great value on every vehicle, up front. The end result? You not only save time, you save money. Search for 1Price Pre-Owned Vehicle formula" and other Autonation benefits on their BMW of Dallas website.

Ernesto Valles May 24, 2021

I recently had the opportunity to experience the BMW of Dallas buying experience. As someone who has done multiple car deals I've experienced all forms when it comes to the "sales experience" and can attest to how it can be a complex experience when you choose the wrong dealer. That is not the case with BMW of Dallas. I filled out an inquiry form with certain particular details unique to my situation and what I was looking for. Hailey Lamphere reached out to me immediately via email per my request and sent me 6 options I was qualified for based on the information I provided! Immediate WOW! I started communicating with her my specifics and my current Lexus trade which I loved so much as well. She made me feel special by agreeing that my car was beautiful and that her dealership would be willing to work with me on the payoff and evaluate the car. I sent her pictures and she quickly got management approval to start this car deal with the budget I was looking for and car option I've always wanted! Hailey made herself available on my schedule and when I arrived at BMW of Dallas she was at the front door waiting for me at our scheduled time with a beautiful smile on her face! Truly a great first impression! The dealership is pristine, welcoming and truly world-class. Really lives up to the whole "The Ultimate Driving Experience" of the BMW... well this dealership is the "The ultimate car buying experience in Dallas" for leasing or finance. As we sat down I was offered coffee, water, bottle of champagne! (kidding about the champagne) but it had that kind of feel! Again, WOW! We went over my terms again what I wanted and before I knew it Hailey is showing a multi-floor parking garage sized full of gorgeous BMW's. Hailey took the time to really evaluate what kind of Lexus I was driving to first show me something comparable and better but still sporty like my Lexus.. she was so smart in doing that because when I laid my eyes on the M Sport package.. it was an feeling of jubilance. I had that feeling that I had found the car of my dreams. The test drive was nothing short of spectacular and Hailey just kept saying the right things, not "salesy" more of a Consultant Professional. After the test drive we sat down and to my splendid surprise she pulls out a deal sheet with the payment I wanted and even better... a few cherries on top to SWEETEN THE DEAL.. I mean.. by this point I'm thinking, is this a dream? I sure hope not. I told her, done. Where do I sign? Long story short I was a "sign and drive". The F&I experience was truly professional as well, all of my options well explained. As I'm walking out from F&I there is Hailey once again to greet me with a smile she walks me to a very fancy garage area.. and there she is.. my sparkly new 2021 BMW with the M sport package.. in that moment I realized ok, this is not a dream. Hailey made me feel so special and took pictures of me and the car and even HELPED me transfer my belongings over from my Lexus in the hot sun. That's what you call going above and beyond for your clients. Hailey embodies world-class professionalism, consultative business skills, customer service and that intangible "it factor" that just makes certain employees special. Not only will I be referring friends, family to her, I know I can rely on her with any questions or specials to consider a few years from now. How fortunate BMW & BMW of Dallas is to have a person like Hailey Lamphere serving her clients. She embodies the Ultimate buying experience. Experience BMW of Dallas. Some facts to consider about this dealership. 1. They have Hailey Lamphere. That in itself makes this #1. 2. BMW M certified dealership (this is a BIG DEAL) 3. BMW of Dallas is recognized as a CARFAX Top-Rated Dealer. 4. They do their homework and compared thousands of vehicle prices to give you a great value on every vehicle, up front. The end result? You not only save time, you save money. Search for 1Price Pre-Owned Vehicle formula" and other Autonation benefits on their BMW of Dallas website

Ernesto May 24, 2021

I do recommend this dealership for service. My past experiences (primarily with Jesse Salinas) have been great. Jesse along with John Coons have both helped me in the past and have an extremely good handle on the BMW brand and the vehicles in the fleet. Having intricate knowledge of the details of my specific model of car (and I imagine all the others too) and being able to navigate the landscape of the world of BMW service is a great asset and I appreciate them both. Where I think the BMW of Dallas Service Team is hindered, however, is when dealing with BMW corporate in being able to completely resolve customer challenges. In my case, I've complained about the iDrive system in my 5 Series. Although functional the majority of the time, there are occasions where the iDrive system freezes, reboots unexpectedly, and disconnects the bluetooth function which causes either my active call to be transferred to my handset or for any audio I'm playing to completely stop. There have been other occasions where my device (iPhone) would not connect to the iDrive system whether using CarPlay or the native iDrive system. These experiences are (increasingly) random and annoying (to a technically proficient person who generally is not sensitive to these technology issues because they will happen from time to time). My sensitivity has increased because it seems like the frequency of these experiences has increased. Where I believe the BMW of Dallas Service Team is hindered is in their inability to authorize and process a complete replacement of my particular system due to BMW Corporate rules that require a ton of paperwork and troubleshooting (with a BMW Genuis including the ability to reproduce a random event) to be done in order to "validate" the customer complaint. I feel this is a gross disservice to the customer (at least in my case and I would argue for others too) because I'm not making these things up. Each time it has happened, I've simply made a mental note and said that I'll just "deal with it" until my service interval at which time I'll bring it up to the Service Advisor. What I would appreciate in my particular case here is the leverage of the BMW Service Department Leadership in cooperation with BMW Corporate to authorize the complete replacement of my system preferably before my warranty expires at 50,000 miles (which I'm about 500 miles from).

Anthony Richardson Dec 29, 2020

Some times bad things happen to good people, and they happened to my ex-wife's Honda Fit, never good in any regard,when your son totals the car, but We were in good hands with Allstate. But there were other good hands holding us up, we turn to consumer guide, then dug deeper into research into timing chains, braking systems and what companies has the most recall history and what not's and if's N if not. And this landed on the 2010 Lexus RX 350. So we look into the car leasing company, cause they have a maintenance crew service their vehicles, and Joe Blow doesn't. Now; I grew up N. Dallas and in my day that was/ is Caddy country, and Caddy's owners or their caddies, service their lux vehicles at Lemmon Avenue locations, also GMC is kicking around that ball field and the homer are coming in as far as I can remember, but I am a truck guy. Back to us, and this hero type guy, think His alias is Randy Brown and His side-kick Jake Parham, so if your car get total, or whatever , ' your Bat light is burned out, you can call (214) 353-2854 & yes that's a direct line ( hope I didn't step on Superman's Cape) My Ex-Wife is a Pre-Own Gal and isn't spitting into the wind, Randy is a tall husky guy that did not sell Her the consumer guild RX 3.5 Lexus, cause the interior wasn't UP, UP, & AWAY, spit ball avoid. Next the on the line up out of the pre detail shop, had farm road dust, nothing grinds your cylinder ring and cam shafts like farm road dust, it was the RX 3.25 engine and the timing belt had been change out @ 60k, but it's a 2k plus job, He block all thousand so spit into the wind, side stepping the cape and hit the home run at Sewell Lemon Avenue Ball Park., where Caddies are still King! And out of the sunset rolls a 2009 RX 350 Lexus 83k, Light gray interior, wood accents, had 9 lux features beyond standard equipment. Sounds to good to be true, cause it is, gets better, two owners, all services and transactions preformed by the guys that own the ball field of dealerships,and hire super heroes w/ sidekicks to run their concession stands, maintenance crews, public relations team, then the home team, and the visit team. Sewell take care of everybody, there in Grapevine too. What ever make model, pre own, pre certified, fresh off the assembly line, back ordered, I heard of a a donkey once, but that could be a Urban Legion, like the lady of the lake. So if your light bulb still works ( unlike the bat lit) and your wondering why the are taking over the whole area and then some. Dud; find out, they have a website. Or call my guy @ 214-353-2854 Randy Brown / Jake Parham And quit trying to fix that Bat Lite, Hear He doing something heavy lifting @ Sewell Cadillac, Lexus, Buick, GMC ON LEMON AVENUE Fax line 214-353-2810 Toll free 800-352-8108 Direct line 214-353-2085

Timothy Roberts Oct 8, 2020

****UPDATE**** UPDATE: A few MONTHS ago, I decided to pay BMW of Dallas a friendly visit after speaking with the service front desk and service manager VINCENT. Before visiting the location, VINCENT had called me right after I went posting reviews about my negative experience with him and his team telling me that he would personally see to it that I would get 100% reimbursement for their poor service (that could have easily put me in danger) and lack of professionalism from my entire experience with both him and his team. He then begged me to take down all of my reviews and honestly, I should've known right then and there that this whole thing was BOGUS. After telling him that I'd think about removing my reviews (I had zero intention of doing so), VINCENT promised me that no matter what, I had his word that he would uphold and honor my 100% reimbursement. So now... let's fast forward back to my friendly visit post phone conversation with VINCENT. A month has passed and I have yet to receive the mailed check that VINCENT promised me. I visit the location cool, calm and collected, asking to speak with the service manager. Of course, you can never get a hold of him (I'm sure he avoids 99.9% of the customers he blatantly lies to) and he, unfortunately (but not shockinis not answering his office number... but to my luck, guess who happened to walk riiiiiiiight past me while I'm at the desk? The man himself. VINCENT the MAGNIFICENT (Haha, I'm funny). So, pay attention people. This is where it gets juicy. I (still playing it cool), say hi. Give him my name. Ask him for an update. He... (wait... I gotta laugh at this) LIES STRAIGHT TO MY FACE TELLING ME THAT THESE THINGS TAKE TIME AND THERE'S PROCESS/PROTOCOL yadda, yadda, yadda. And I get it. I'm well aware of how things work but I knew VINCENT was lying straight to my face. He, get this. He told me that he had literally mailed the check the day before. This was in JUNE. It's almost OCTOBER. And nothing. And you know what? It's not even about the money. It's the principle. Don't give me terrible service, give me your word on fixing things, beg me to take down my review, lie to my face, and then fail to follow up at all. I highly encourage anyone who owns a BMW to stay away from this place and especially VINCENT THE MAGNIFICENT and his team. Take your car elsewhere, even if you have to drive to BMW of MARS. This updated review is all the closure I need. Excuse me while I go post to all of the additional review sites. Oh, and hey VINCENT. If and when you (and your staff) see this, DON'T CALL ME. Bye, FELICIA. *drops mic *picks mic up *drops it again *kicks it ****ORIGINAL REVIEW**** ZERO stars if I could. The majority of the team I've worked with is ABSOLUTELY HORRIBLE at communicating with their customers. I shouldn't have to leave 1,000 voicemails to my account manager and receive ZERO follow up... EVER. Even tried speaking with the managers and literally everyone I'm put in touch with simply passes me around to the next person or the next voicemail. 1. Took my car in for repair, they told me it was fixed... next thing you know, my car is on the highway shaking furiously THE DAY AFTER I spent TONNNNS of money for repair. And, uh, not to sound dramatic but... I could've been injured. 2. They called in a tow from my home to their location and told me I would not have to pay for it BUT GUESS WHAT???? $150 added to an additional $100 repair fee from what they were supposed to had originally been fixing when I FIRST PUT THE CAR IN THE SHOP! What in the... 3. They seriously had the AUDACITY to tell me to pay the tow fee now and I'll get reimbursed later... HAVE I BEEN REIMBURSED ladies and gentlemen?! NOOOOOOOOOOOPE. 4. I've been calling and calling to receive proof of tow so that I can submit the reimbursement but my account representative WILL NEVER a) pick up the phone or b) call me back. Working with them has been extremely frustrating and I'm so over that place. RIDICULOUS. I'd expect better from a luxury dealership. FAIL. DON'T DO IT.

Brittani Wilkins Jun 1, 2019

I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time. He also quoted me over $1K to diagnose the problem, which involved taking the engine apart. Upon discovering the problem, I was quoted a blanket price of $6.5K to fix it, which included a $280 + labor rate per hour. This prompted me to research other service providers in the area, the majority of whom charged about $100-$120 per labor hour. Needless to say, I was very disappointed to discover BMW of Dallas blatantly charged me $150 extra per labor hour, with no concrete evidence of this being required. The only explanation I received was that the labor was being charged upon the "matrix grid pricing", a term which equates to a complicated pricing schedule that the customer is generally unable to intelligently discern. I brought my friend, who is more familiar with car mechanics, to understand exactly where these price points originated. The diagnostic and service quote drastically changed upon my MALE friend's presence and questioning at the dealership. The diagnostic rate changed from $1,100 to $800+, and the labor rate changed from $280+ to $170 per hour. We were never provided logical rationale as to why this change was possible. This made me conclude it was because I was a woman, who did not have the foresight or specific car knowledge to discern a scam, and therefore I was being charged the going rate for fools. At this point, it became apparent BMW of Dallas was no longer trustworthy enough to earn my business for this, or any future, services or car sales. I also became concerned that I had been cheated upon originally buying the car in 2014. I chose to pay for the diagnostic performed and tow my car elsewhere. I was sold a car that BMW of Dallas knew would have these types of failures on a consistent basis. The service manager informed us this failure was typical at 50,000 miles (my car is now at 80K+ miles), and would most likely occur again soon in the future. And yet, I was still expected to pay $6.5K to fix this now, only to come back for the same issue in the near future. Nowhere during this interaction was I given alternative options to either trade in my car for a more reliable vehicle, consider purchasing extended insurance to cover this going forward, or consider another option to avoid reliving this experience again. I believe the best advice I received was from the tow truck driver who hauled my car off to another shop. He advised me to fix it, sell or trade it in for a reliable car, and never consider owning a BMW or doing business with BMW of Dallas again. I took his advice also passed it on to my friends in the market for a luxury car. I will never recommend BMW of Dallas or the BMW brand to anyone because of its repeated design failures and lack of reliability. I hope the management at BMW of Dallas improves customer service practices going forward to ensure customers are treated fairly, respectfully, and free of bias.

Pissed91 Feb 14, 2019

BMW of Dallas | Certified Center

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the BMW of Dallas Difference

Recent Reviews from BMW of Dallas

Cars.com

Edmunds

Facebook

Google+